Check in was good with turn key. The condo itself was wonderful for our family of 6, kids ranging from 16 to 9. Extremely well stocked.
The pool and hot tub 's were glorious. Due to Covid, the signup was somewhat tough. The location was perfect. Turn Key employees were extremely kind, professional and attentive. Our only complaint is that there is a serious line between owners and renters at this facility. I grew up in Steamboat and have been visiting for 25 years. I have never been treated so poorly any place I've ever visited. There is one lady at the front desk that everytime we were in the pool or the hot tub she came into conversation. She's extremely rude, unhospitable, and lacks a service nature. She treated us poorly from our questions at check in, to a daily encounters. With her effect on the environment, management should seriously consider replacing her. The other employees where extremely kind and helpful. I would highly recommend the unit and Turn Key. No employee should have that much effect on people paying thousands of dollars to vacation. I hope the owner of this unit reads this and follows up. We will be back 2 times this summer for baseball and would love to come back to this unit.