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"Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed."

"The room didn't seem to be clean, and was suffocating, even with the window open. The hallways smelled incredibly bad. For how expensive the rooms are, these are hard to overlook."

"lovely experience and staff"

"We had a junior suite overlooking the river which was nice enough, we thought the bathroom required an update. No towel heating rail, no underfloor heating so it was cold. Perhaps we were spoiled the year before as we stayed in The Hermitage suite which was superb, far preferred it however I expect more expensive. The staff were all very helpful and friendly and we enjoyed the swimming pool. The breakfast was excellent and the evening meal was good, however I think there could have been more choices in the main meals menu."

"A nice stay, clean rooms and very polite staff. Breakfast was basic but well priced. "