Staines Hotel Guide. Independent Hotels in Staines, Surrey

The receptionist couldn't have bene more helpful. the room was clean & modern. I liked the wet room / bathroom. The staff in 'Saffron' restaurant however were apathetic. The restaurant was not welcoming. The waiter brought my order quickly. I was dining alone. There was one other couple in the restaurant who did nothing but complain.The waiter seemed to be avoiding the restaurant. I'm not sure if this was the reason why. The food was quite nice, the waiter was in a hurry to clear away my plates, before I had finished what I wanted to eat. I had to stop him from taking them away. There was not a menu for desserts. Food prices were comparable with other hotels I've visited. The breakfast service would have benefitted from someone who could speak English well & confidently. The girl on duty was very pleasant but had no confidence in dealing with customers. A confident approach to explain the service would have sufficed. It is a 'budget' hotel & very nicely decorated for such. I have stayed in a number of hotels in this area & they all seem to suffer from the same, that of the staff lacking either experience / confidence in dealing with customers. With someone overseeing the proceedings, this hotel 'could' be exceptional. However my experience was quite disappointing.

Excellent hotel but no transportation.everything was nice about the place: the staff were helpful, the room is nice and comfortable. The only downside is there's no hotel van to shuttle guests to the hotel from the airport. The bus costs 2 pounds per person but runs every half hour. It is a difficult to carry heavy bags onto the bus.furthermore, the bus doesn't go to every terminal. You have to find the Heathrow airport central bus terminal station. This is not to be confused with the Heathrow express that runs to downtown London. Law Bus situation was very confusing. Whatever you do, do not take a taxi. A taxi from the airport to the hotel is 35 pounds. Uber will work, but it cost 12 pounds.