Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
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Reviews of Hampton Inn St. Louis/Westport

2.5 out of 5
Hampton Inn St. Louis/Westport
2454 Old Dorsett Rd, Maryland Heights, MO

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 859 reviews" "
Rating 8 - Good. 260 out of 859 reviews" "
Rating 6 - Okay. 121 out of 859 reviews" "
Rating 4 - Poor. 76 out of 859 reviews" "
Rating 2 - Terrible. 65 out of 859 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very, very dirty. The breakfast is very, very limited.
Stayed 2 nights in Apr 2024

2/10 Terrible

Kim

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this location for a good nights rest. The loud music until after 1 am at the bar next door made that entirely IMPOSSIBLE! I’m extremely disappointed, tired, and frustrated!! I called front desk as well as the bar next door and just got an “I’m sorry!”. Glad I spent a considerable amount of money for NOTHING! 😤
Stayed 1 night in Apr 2024

6/10 Okay

Morris

Business traveller
Convenient location. My room smelled of cigarette smoke. Breakfast is what you'd expect.
Stayed 2 nights in Apr 2024

8/10 Good

Stephannie

Stayed 1 night in Mar 2024

2/10 Terrible

Brandie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet
Toilet wouldn’t work, was told I could come get a plunger(didn’t work when we first got there). Housekeeping didn’t stop by. Only 2 towels and 3 people in room and asked for extra. They never came. Had to switch rooms for second night after complaining about toilet again. Patrick was good though.
Stayed 2 nights in Feb 2024
Response from Hampton Inn Westport-St. Louis on 16 Feb 2024
We are truly sorry for the inconveniences you experienced during your stay. Your feedback is very much appreciated, and we have addressed these issues with our team to ensure they are not repeated. We appreciate your kind words about Patrick and hope to have the opportunity to welcome you back for a better experience.

8/10 Good

Denise

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hampton Inn Westport-St. Louis on 16 Feb 2024
DeniseThank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a pleasant experience overall. Your feedback is important to us, and we will use it to continue improving our services. We hope to welcome you back for an even better stay in the future.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hampton Inn Westport-St. Louis on 16 Feb 2024
Laura,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we strive to improve. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

ALVIN

Stayed 1 night in Dec 2023
Response from Hampton Inn Westport-St. Louis on 16 Feb 2024
Alvin,Thank you for your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Our team is working hard to provide exceptional service, and we are delighted to know that we met your expectations. We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peter was extremely helpful and courteous.
Stayed 1 night in Dec 2023

4/10 Poor

Danny

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a king size. They didn’t have any upon check in. Not sure if they don’t have any at this hotel. If not They need to remove the Availability from website. Nice hotel good breakfast.
Stayed 1 night in Dec 2023

4/10 Poor

Christina

Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Kay

Travelled with family
Liked: Cleanliness
Very noisy next door bar and even moved us but still noisy. Would not put us across the hall on other side of building until the next day. No milk for breakfast.
Stayed 2 nights in Nov 2023

6/10 Okay

Angelia

Stayed 1 night in Nov 2023

6/10 Okay

David

Stayed 3 nights in Nov 2023

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motels look better
The cleanliness is terrible. They need to update and deep clean badly
Stayed 1 night in Nov 2023

2/10 Terrible

Leslie

Stayed 2 nights in Oct 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
No complaints....Room was clean. Bed was comfortable. Staff was pleasant. Several eating places close by (with a vehicle).
Stayed 3 nights in Oct 2023

4/10 Poor

Michelle

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Hilton not what it used to be.
The poor girl at checkin couldn't stop saying she is going to quit because she was the only one working and expectations are just too much. Took her several minutes to get to me and then the system was down adding to her frustration and mine. I was there three nights. The tv and remote didn't work and the firm alarm loudly chirped the second night. Barking dogs groups of kids in the halls all night long so sleeping was out of the question. Facilities were in good shape. Convenient location. Cleanliness in public areas needed attention like hallway's elevators and eating area.
Stayed 2 nights in Oct 2023
Response from Stephanie on 23 Oct 2023
I am sorry for the issues you had. I will admit groups can be a little hard to control. I am so sorry for all the problems.

8/10 Good

Kenneth

Stayed 1 night in Oct 2023

6/10 Okay

eduard

It’s okay
Stayed 2 nights in Oct 2023
Response from Stephanie on 9 Oct 2023
Thank you for taking the time to review the hotel,

8/10 Good

Marc

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Stephanie on 10 Oct 2023
Thank you for the positive review.

2/10 Terrible

Timothy

Disliked: Cleanliness, amenities, property conditions & facilities
my doorlock did not function my entire stay. The battery was dead, my card never worked. I was told numerous times the battery would be changed, it never was. I had to get an employee EVERY time I needed entry to my room. When I checked out it still was not working
Stayed 1 night in Oct 2023
Response from Stephanie on 8 Oct 2023
I apologize for the issues you had at the hotel. We should have moved you because of the lock issue. I do sincerely apologize on behalf of the Hampton Inn St Louis Westport.

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
All good
Clean and comfortable.
Stayed 1 night in Sep 2023
Response from Stephanie on 1 Oct 2023
Thank you for the positive review.

4/10 Poor

John

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephanie on 29 Sept 2023
John, I am sorry you had issues with your stay, Please reach out to the hotel and let us know what happened and how we may be able to fix it.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service
My room was comfortable. The employee Dezell was Very kind and helpful!! She made herself available to me if I needed anything and made sure I had what I needed. The thermostat on the wall kept acting like it was going to work but then kicked off and never did start at all. There was no shampoo in my room and when I asked for some they said they were out. There was no cold water or tea to drink with breakfast, and the woman at the counter, I wish I remembered her name, did not seem to care about me wanting some and told me she could get me some from the sink. There was also no hand sanitizer in any of the dispensers I tried, and the disinfecting wipes by the breakfast area were totally gone. Once again when I ask the woman at the counter she just said there was none and she had no idea where she could get any for me and did not even pursue any kind of resolution whatsoever. The ice machines were only working on one of the four floors so that made it very inconvenient when that did not happen to be the floor I was staying on. I would like to hear from some who cares about any of these issues to compensate at all for the inconveniences. The hand sanitizer and the disinfectant wipes are pretty important things not to have available at this time.
Stayed 1 night in Sep 2023
Response from Stephanie on 25 Sept 2023
I am sorry about your issues. That weekend we had some unexpected issues come up. We do not have water at the hotel at breakfast. We only have tap water. We had no bottle waters at that time. I did pass on the hand sanitizer request on to the manager so some can be ordered, thank you for taking the time out to let us know about these issues.

4/10 Poor

Jessica

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Room that was booked (king bed) was not available upon check in.
Stayed 1 night in Sep 2023
Response from Stephanie on 21 Sept 2023
I am sorry about the king bed. Sometimes Expedia and other 3rd parties overbook the hotels they serve, I do apologize for that inconvenience.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn
Room and bath were very clean
Stayed 1 night in Sep 2023
Response from Stephanie on 14 Sept 2023
Thank you so much for the positive review.

6/10 Okay

Eric

Stayed 1 night in Sep 2023
Response from Stephanie on 17 Sept 2023
Thank you for the review of the hotel. If you had any issue please contact the hotel with any concerns

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stephanie on 3 Sept 2023
Thank you for the positive review. We are striving to make the hotel staying experience better.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Maintenance issues, 1 safety-broken receptacle plate leaving exposed wires inside receptacle box. 3 others, plug for lamp at same receptacle bent badly, white shade on window broken, won't go up, or down. Lamp on the desk does not work, neither bulb, or plug on the lamp base. All other Hampton Inns that I have stayed in for work, and leisure have always had microwaves, need to ensure better, and verbal communication that they have to request at check in time is required.
Stayed 1 night in Aug 2023
Response from Stephanie on 28 Aug 2023
Thank you for taking the time to review the Hampton Inn. We will address the issues with maintenance and get them fixed.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My review is Expedia lost my reservations early on luckily i called to confirm.
Stayed 1 night in Aug 2023
Response from Stephanie on 3 Sept 2023
Thank you for the positive review

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Room for improvement
The bathroom door wouldn't latch. We killed two crickets in our bathroom. One of the elevators was out. Breakfast was good. Staff was welcoming and friendly.
Stayed 2 nights in Aug 2023
Response from Stephanie on 10 Aug 2023
Thank you for your response. We are working on the improvement of the hotel through the renovation. We thank you for taking the time to respond .

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem was the people staying in the next room they were loud until least 11pm on friday
Stayed 2 nights in Aug 2023
Response from Stephanie on 9 Aug 2023
I am sorry the neighbours disturb your sleep. Please call the front desk anytime that happens. We can talk to the room in question. Thank you for choosing the Hampton Inn Westport

10/10 Excellent

Tracy

Stayed 2 nights in Aug 2023
Response from Stephanie on 9 Aug 2023
Thank you so much for the positive review.

4/10 Poor

tara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff cannot be all you offer
the staff, beginning with Rob , was very polite and accommodating. I truly thank the friendly staff for all their efforts. My problems are from first, no pool available, which was the main reason for my choice in hotels , that was very disappointing. Second, so many things did not work at the breakfast area. Waffle machines, as well as 3/4 juices OUT . The room was good. Not great . But good. I again mention Rob and the staff on duty for they did a great job. That Hampton Inn could be great with a crew like that if they had working pool and equipment.
Stayed 1 night in Aug 2023
Response from Stephanie on 28 Aug 2023
I do apologize for the issues you had during your stay. The issues were addressed and corrected. I hope you will come back and stay with us.

4/10 Poor

Lindy

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Stephanie on 9 Aug 2023
I am sorry that you had issues at the Hampton Inn during your stay. We are striving to improve the hotel through renovation and retraining all the staff. Please accept my apologies.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Great experience
The front desk attendant, Steven was awesome! He welcomed us with professional kindness and later after we checked in, my wife and Steven chatted for a bit. Staff was great, the room was clean and comfortable. The only glitch was that not one of the numerous hand sanitizer dispensers had a drop of sanitizer in them and there was no soap in the room. We requested some but were told that the hotel had run out of bars of soap. Another nice attendant offered to run to a store immediately to get some and not 10 minutes later we had soap! Overall a 9.5 out of 10.
Stayed 1 night in Jul 2023
Response from Stephanie on 1 Aug 2023
Thank you for your nice review. Thank you for choosing the Hampton Inn Westport.

10/10 Excellent

katie

Liked: Staff & service, property conditions & facilities, room comfort
Great place ti stay
It was great staff very friendly good breakfast and great coffee
Stayed 1 night in Jul 2023
Response from Stephanie on 1 Aug 2023
Thank you for your great review. Thank you for choosing the Hampton Inn St Louis Westport.

2/10 Terrible

Gary

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Stephanie on 1 Aug 2023
I am sorry the hotel did not live up to your expectations. Please reach out to hotel directly at 314-298-7878 to talk about your stay and any issues that you had.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I’d pass on this one
Broken ice machines. Broken water fountains. Batteries missing in smoke detectors so they beeped. At breakfast, they were out of WATER, butter, milk, yogurt, and every single juice in the machine except cranberry was labeled “out”. But we couldn’t even get water! Not bottled, not in a pitcher, nothing. (I asked.) They were oddly out of nearly every single breakfast item we asked for and we weren’t being picky. Just basics.
Stayed 1 night in Jul 2023
Response from Stephanie on 1 Aug 2023
I am sorry about the issues you had during your stay. I will reach out the general manager to convey your comments.

10/10 Excellent

STEPHEN

Stayed 1 night in Jul 2023
Response from Stephanie on 28 Aug 2023
Thank you for the positive review. Hope you come back soon.

4/10 Poor

Martha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property undergoing construction, but aside from that, rooms were just dirty! Asked to move rooms because of dirty bathrooms, linens, etc. I must say the staff was exceptional considering what they had to deal with…. Very kind and accommodating but I would not stay here again
Stayed 1 night in Jul 2023
Response from Stephanie on 1 Aug 2023
We are working to improve out housekeeping staff. I thank you for the encouraging words. The staff here are working very long hours to improve the hotel. Thank you.

2/10 Terrible

Terry or Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant
Not clean and no a/c. Just stayed the night, then left. No biggie
Stayed 1 night in Jul 2023
Response from Stephanie on 1 Aug 2023
I am sorry about the issues you occurred during your stay, We are working hard to improve the Hampton Inn.

2/10 Terrible

Sandra

Stayed 2 nights in Jun 2023
Response from Stephanie on 1 Aug 2023
Please reach out to the hotel directly at 314-298-7878 to discuss any issues you had during your stay.Thank you for choosing the Hampton Inn St Louis Westport.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking and easily accessible to I-270
Stayed 4 nights in Jun 2023
Response from stephanie on 14 Jul 2023
Thank you for the positive review

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Hampton not the same
The room was wonderful! The breakfast was never good, service mediocre. There was of the ladies at the front desk that was very bossy, short with guest and staff. I had to ask twice for toliet paper and finally pulled it off the cart. Probably will not visit this location again.
Stayed 4 nights in Jun 2023
Response from stephanie on 14 Jul 2023
I am sorry you had issues during your stay. If you would like to reach out to me at the hotel. Please call 314-298-7878 and ask for a manager

4/10 Poor

Kayla

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property under construction. Doors to rooms are extremely heavy and loud. Staff very unknowledgeable and breakfast was very sub-par. Was also told there was a couch bed, wasn’t told that it was a one person tiny bed.
Stayed 1 night in Jun 2023
Response from Stephanie on 22 Jun 2023
I do apologize for the staff interactions. I will address it to the desk at the daily meetings. The property is under renovation until the middle of July. I do apologize if this wasn't on Expedia website. It should be and we will contact Expedia to make sure it is shown when making reservations.

2/10 Terrible

Jordan

Stayed 1 night in Jun 2023
Response from Stephanie on 22 Jun 2023
I am sorry that your stay had issues. I hope you will reconsider and give us another chance as we are under new management starting in July

2/10 Terrible

James

Disliked: Staff & service
Hotel had given my room away. Extremely disappointed
Stayed 1 night in Jun 2023
Response from Stephanie on 22 Jun 2023
I am so sorry this happened. Sometimes when we ae oversold rooms have to be switched. I apologize for the inconvenience.