St. Albans Holidays from £1,492

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.

Hilton had no record of my reservation, it was after midnight (3 hour delay on AMTRAK) clerk just kept saying we don't have your reservation, I shared all my Expedia data with no luck or interest. I asked if he had rooms, yes $519/night, took it and spent over an hour working with Expedia app as they called hotel a few times with no luck. Expedia reimbursed me 100% for the 2 nights, never a word from Hotel staff or Hilton. I am curious what went wrong. Not looking forward to calling every hotel to confirm status as I travel often using Expedia.

Great place