Spigno Saturnia Holidays from £289

Lovely central hotel! Staff were very helpful thank you

Excellent hotel. the rooms are clean and staff is great!

First, this is no a traditional hotel. It’s two floors of a dirty old apartment building. You enter via door code next to several trash cans and walk up two flights of stairs to an elevator to the third floor reception, which is only open 8am-3pm. Staff was helpful providing after hours access via WhatsApp chat. The room was fortunately cleaner and brighter than the stairway and corridor, which stank of cigarette smoke, with modern finishes. However, the air conditioning did not work and since there’s no on-site staff, it was not addressed until the following day. Additionally, the best was among the oldest, least comfortable my wife or I have ever tried to sleep on. Lots of corridor noise throughout the night. We ended up departing after only one night into our three night stay so we could better sleep.

The property is only six months old so it was in excellent condition and is a fantastic renovation of the old bank building. The location is perfect and the staff are all helpful and friendly. The room was very clean with all of the amenities that you would expect in this type of hotel. The only downside/slight negative was being presented with a €65/night service charge on check out. This left a sour taste and whilst discretionary we would never refuse it as the staff were lovely, but why don’t you just include it in the rate up front and pay your staff appropriately. It shouldn’t require a fixed service charge of this nature to remunerate staff with a good wage when you charge these types of hotel rates.