Jade Mountain Resort

Photo gallery for Jade Mountain Resort

Primary image
On the beach, scuba diving, snorkelling, sailing
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Jade Mountain Resort

VIP Access

Jade Mountain Resort

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Spa
  • Restaurant
Map
1000 Anse Chastanet Road, Soufriere, 00000

Explore the area

  • Popular LocationAnse Chastanet Beach5 min walk
  • Popular LocationMarigot Bay65 min drive
  • AirportVieux Fort (UVF-Hewanorra Intl.)65 min drive
  • Popular LocationLa Toc Beach81 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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About this area

Soufrière

Located in Soufrière, Jade Mountain Resort is on the beach. Fond Doux Estate is a notable landmark, and the area's natural beauty can be seen at Anse Mamin Beach and Anse Chastanet Beach. Soufriere Estate Diamond Botanical Gardens and Diamond Falls are also worth visiting. Kayaking and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

What's nearby

  • Turtle Reef - 5 min walk
  • Anse Chastanet Beach - 5 min walk
  • Anse Mamin Beach - 13 min walk
  • Marigot Bay - 65 min drive
  • La Toc Beach - 81 min drive

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 65 min drive

Restaurants

  • Zaka Art Cafe - 6 min drive

About this property

Jade Mountain Resort

Beach spa retreat, walking distance from Anse Chastanet Beach
Spend the day relaxing on the beach or pampering yourself at Jade Mountain Resort's full-service spa.
Jade Mountain Resort offers 29 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Rooms open to patios. This individually decorated accommodation has separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kai En Ciel Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Jade Mountain Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Jade Mountain Resort is listed in the 2021 Travel + Leisure 500.

Languages spoken

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: USD 33.60-43.20 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Jade Mountain Club

Things to do

  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sailing
  • Scuba diving
  • Snorkelling

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Gift shop/newsstand
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beachfront location
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

Outdoor space

  • Patio

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 16 and younger are not allowed at this property; all guests older than 16 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 0.00 per person, per night for adults; USD 3.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 33.60 and USD 43.20 per person (approximately)
  • Airport shuttle fee: USD 100 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Children 16 years old and younger are not permitted at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jade Mountain
Jade Mountain Resort
Jade Mountain Resort Soufriere
Jade Mountain Soufriere
Hotel Jade Mountain
Jade Mountain Hotel
Jade Mountain Resort St. Lucia/Soufriere
Jade Mountain St Lucia
Jade Mountain St Lucia
Jade Mountain Resort St. Lucia/Soufriere
Hotel Jade Mountain
Jade Mountain Resort Resort
Jade Mountain Resort Soufriere
Jade Mountain Resort Resort Soufriere

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 177 out of 195 reviews
5 - Excellent 91%
Rating 4 - Good. 7 out of 195 reviews
4 - Good 4%
Rating 3 - Okay. 4 out of 195 reviews
3 - Okay 2%
Rating 2 - Poor. 4 out of 195 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 195 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

4.9/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique: This place has the most beautiful views. By far the best on the island. You also get a Major domo which is a Butler to act as your fairy godmother and plan everything for you. I did not even need to think. What I liked: Their level of professionalism was over the top and they were superb in waiting on us. It was the best treatment ever and I didn't have to lift a finger, work up a sweat, they just did everything and were great all around. The food was moderately priced and had great quality and variety. Just outstanding all around and the experience was like no other. I came in hungry and they already had food there and just like they were mind readers. This place with the views, the service, the food was excellent. Dislikes: I did not like the mosquitos. I got bit twice. The rooms have 3 walls, so where the fourth wall would be opened up to the elements. It is beautiful yes, but I would've preferred an option of having blinds because at night when we turned on the lights, moths plagued the place. The mosquitos loved the bathroom, and sometimes it got really hot even with all the fans present. The sun flooded into the room at 5:30 am and the birds sounded like something from the Jurassic period. Again, an option for shades and protection from the outside elements would've been a better option. Overall, a place worth visiting and just a great experience. You are one with nature and everything on the resort was beautiful and something from a dream.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate quality, the staff, food, views, and overall experience at some special level well beyond happy smile face I would want to rate it even higher than that. The end-to-end experience at Jade Mountain is nothing short of elite and spectacular. Some examples - the butler crew is immediately attentive. A step beyond the typical concierge. We needed super glue. One of the butlers went to town to get us some. We needed the front door dead bolt un-jammed. Our butler escorted t maintenance and was there to make sure the job was done right. We saw a piece of art we wanted to purchase but ran out of time to get back to the gallery. No worry, the butler crew coordinated the pickup, the purchase, and the wrapping at the last minute of our stay. While there is so much to write about Jade Mountain, the staff really add that finishing touch. Anything to not like? Just a couple. The resort is about a 35 min ride off a winding dirt and gravel road. There’s something nice about the seclusion but also something a bit unnerving at times. just be ready to feel like you’ve made it when in fact there’s still a good bit to go. LOL. The grounds are a bit of a labyrinth and can be confusing. We stayed on the lower level the first 2 nights, and wished there was an elevator to get back up to the top level. All in all, we had a time to remember that we will never forget. Thank your Jade Mountain!
Stayed 3 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, location, and staff. Could not have asked for a better place to have our Honeymoon.
Stayed 5 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view, the infinity pool, all the island, the beaches and the foodd, it was paradise, love the place, will definitely be back
Stayed 8 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Place in St. Lucia
This was our second visit to Jade Mountain and it was just as amazing as the first time two years ago. The covid protocols are in full effect but highly nuanced and subtle in how it's applied. The service provided by our Major Domos was exceptional. A minor issue associated with the Spa was managed immediately and to great satisfaction.
Stayed 8 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the website are fantastic, but cannot fully capture the beauty and serenity of Jade Mountain. The sanctuary was the most spectacular romantic place we have ever stayed. The staff is superb, friendly and helpful. A visit to St. Lucia without Jade Mountain could not be considered complete. Love it.
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary celebration
This hotel is an architectural marvel. Spectacularly beautiful views. Very friendly staff. Because the rooms are open to environment you really get to enjoy the sights and sounds of the surroundings. Been very fortunate to travel around the world to several beautiful properties and this rates right up there. Very unique experience.
Stayed 3 nights in May 2021

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, ok service
Hotel is absolutely breath taking. The service however we found very disappointing given the price point. We were told it would be no problem booking any of the excursions we wanted to do, then when we would request to book them were told they were all completely full. Just wish they would have been more honest from the beginning on availability so we would have booked our excursions sooner. Also were told the earliest dinner reservations we could do each night were 8:30PM, we walked in at 6:30PM every night and the restaurant was completely empty....
Stayed 3 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021