"We had an amazing experience in this hotel. The staff was very friendly and the service incredible. We were celebrating my birthday and they found out and decorated our room. It was a very nice surprise. Excellent breakfast and the food at the restaurant was outstanding. We enjoyed the sauna and the relaxing atmosphere. I will definitely recommend this hotel"
"Easy check in, our room was large, spotless and modern. The garden grounds are really well looked after. We had breakfast and dinner at the hotel and the food was lovely. The pool and spa were again spotless. Everything has been done to a high standard. The hotel, food/drinks and the facilities are a bit pricey for Czech but they are worth it. Would definitely visit again. "
"Location is top notch and view was amazing from the balcony . Got really nice facilities. Pool, Spa, Sauna. Good option for a peaceful getaway. Complimentary Chairlift tickets as well for the period of your stay. "
"I recently stayed at this accommodation, which I booked through Hotels.com. Unfortunately, my experience was far from satisfactory due to misleading information, poor communication, and questionable hospitality.
The listing on Hotels.com advertised a "triple room" with an image showing a single bed alongside a double bed. Assuming it was suitable for three people—my husband, my brother, and myself—I proceeded with the booking. However, the confirmation email indicated the booking was for two adults only. Concerned, I contacted the property prior to my stay, and the response was vague but reassuring, stating it was "fine" for three people with no mention of additional charges.
Upon arrival, the property confirmed registration for two people and did not raise any issues about the third guest. However, on the last day during check-out, the staff unexpectedly demanded an additional fee for the third person. This sudden change in their stance felt dishonest and unprofessional, leaving me feeling misled.
The breakfast consisted of very small portions served on tiny dishes, which felt stingy and insufficient for all-day skiers. Moreover, the host’s demeanour was unwelcoming, giving inconsistent instructions about which door or car park to use, creating an uncomfortable atmosphere.
The misleading listing and lack of warmth reflect poorly on the property’s hospitality standards. I cannot recommend this accommodation and advise potential guests to approach with caution."
