Property entrance

Reviews of Summer View Hotel

3 out of 5
Summer View Hotel
173 Bencoolen Street, Singapore

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 371 reviews" "
Rating 8 - Good. 189 out of 371 reviews" "
Rating 6 - Okay. 57 out of 371 reviews" "
Rating 4 - Poor. 18 out of 371 reviews" "
Rating 2 - Terrible. 7 out of 371 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, room is veey clean but elevator carpets need to be repkaced.
Stayed 1 night in Dec 2023
Response from Emily Tan on 27 Dec 2023
Dear Amy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
we had adjoining rooms, one room aircon was great other room was average, but worked enough to sleep. The hotel is as expected for the price, it’s older but clean and tidy. Staff were super friendly and helpful.
Stayed 1 night in Dec 2023
Response from Emily Tan on 27 Dec 2023
Dear Kathryn,Thank you for taking the time to share your impressions. We hope to see you again in our hotel!

8/10 Good

Yuet Ngo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in is a bit slow, other than that everything is fine & worth for the money!
Stayed 3 nights in Sep 2023
Response from Emily Tan on 13 Oct 2023
Dear Yuet Ngo,Than you for your valuable feedback. Appreciate.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business trip hotel
If staying for a few days for business, I prioritise a comfortable bed, the shower, somewhere to send a few emails and cleanliness. The hotel scored well on all of these. Great shower pressure in particular. The desk to send emails is a little cramped, but good enough. Plenty of food options nearby so didn't miss a restaurant or other services.
Stayed 5 nights in Sep 2023
Response from Mel on 16 Sept 2023
Dear Paul,We appreciate your time for this awesome feedback. We are committed in serving our guests better. We Hope you had enjoyed your stay and looking forward to serve you again.

4/10 Poor

Kai Ching

Business traveller
Disliked: Property conditions & facilities
Aircon was spoilt. And there was “someone” showering in the toilet.. room 311 Front desk changed and upgraded to a new room at 3am!!
Stayed 1 night in Sep 2023
Response from Mel on 7 Sept 2023
Dear Kai,Thank you for letting us know about the issues that you experienced during your recent stay, reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our priority and provide outstanding guest experience. We do look forward in the hope of being able to welcome you back into your next future trips. Thanks & Regards, Mel

6/10 Okay

Yai King

Stayed 2 nights in Jun 2023
Response from Emily Tan on 10 Jul 2023
Dear Yai King,Thank you for your feedback.Cheers.

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We had a very comfortable stay. Very clean room. Breakfast was delicious. Cups of noodles and chips in the room were a surprise. They came in handy if you get hungry at night. I would stay there again if ever I will come back to SG.
Stayed 3 nights in Feb 2023
Response from Emily Tan on 5 Mar 2023
Dear Josephine,Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay with us and appreciate your compliments about our hospitality. We certainly look forward to welcoming you back again soon.Best regardsEmily Tan

10/10 Excellent

Karen, The Villages

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and accommodating. Spoke English. Price of room was excellent for being in the downtown area with lots of things to see and do. City is very walkable.
Stayed 3 nights in Feb 2023
Response from Emily Tan on 28 Feb 2023
Dear Kren,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Cheers and best regardsEmily Tan

8/10 Good

Jesús

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned, nice staff, good breakfast
Stayed 7 nights in Jan 2023
Response from Mel on 29 Jan 2023
Dear Jesus,Thank you so much for taking the time and posting a review! We are so happy that you enjoyed your stay at the Summer View Hotel. We do look forward in the hope of being able to welcome you back into your next future trips.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Mel on 3 Apr 2022
Thank you so much for taking the time and posting a fantastic review! We look forward to welcome you back in your future staycation Thanks & Regards, Mel

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021

2/10 Terrible

PEI LING

Travelled with family
Disliked: Staff & service
Stayed 1 night in Oct 2021
Response from Wendy on 31 Oct 2021
Dear Pei Ling, Thank you very much for staying with us. We appreciate your feedback and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very unfriendly staff and kinda rude
Stayed 2 nights in Oct 2021
Response from Wendy on 27 Oct 2021
Dear Sir, Thank you for taking your time to write a review. Rest assured that we have briefed our staff to be more courteous to all guests with immediate effect. Once again, thank you very much for staying with us. We hope to have an opportunity to serve you better in the near future. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be much better w carpark lot designated
Stayed 1 night in Oct 2021
Response from Emily Tan on 21 Oct 2021
Hi Jasmine, Thank you for your feedback and shall inform our management team. Cheers.

8/10 Good

Low

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Emily Tan on 24 Sept 2021
Thank you for taking the time to share your impressions. We hope to see you again in our hotel!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff at FO is not friendly at all. Not all but the lady who did the CI was very unfriendly. LP lady also very rude. Rest was just fine for the price you pay. Location is great
Stayed 3 nights in Jun 2021
Response from Wendy on 9 Jul 2021
Dear Sir, Thank you for taking the time to share your experience during your recent stay at Summer View Hotel. We take our guests' feedback very seriously and rest assured that your concerns will be highlighted to the relevant departments for further improvement. We look forward to welcoming you back for your next visit soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills hotel at reasonable rate. Very clean room; linens all very clean. Conveniently located near MRT Rochor station. Within walking distance to OG department store. Not accessible for wheelchair users.
Stayed 2 nights in Mar 2021
Response from Wendy on 20 Mar 2021
Dear Sir, Thank you very much for your support. We appreciate your feedback and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Happy with the stay. Best is location and breakfast was good. The service is not my expectation because i’m also from front office dept before. The check in service poor and not friendly at all.
Stayed 3 nights in Feb 2021
Response from Wendy on 15 Feb 2021
Dear Sir, Thank you for staying with us and taking time to write us a review. We hear you that more could be done to improve in service area and we will look into it. We always aim to deliver a great experience and we will use the feedback to help us get better. Thank you once again. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is well designed for a small room and facilities were good. Beds were comfortable with soft pillows, and the staff were friendly
Stayed 2 nights in Dec 2020
Response from Wendy on 22 Dec 2020
Dear Sir, Thank you very much for staying with us. We appreciate your support and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

4/10 Poor

Valerie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Wendy on 20 Oct 2020
Dear Valerie, Thank you very much for staying with us. We appreciate your feedback and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Yit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Wendy on 4 Feb 2020
Dear Yit, Thank you very much for staying with us. We appreciate your feedback and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Carrie, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that we were always greeted by the friendly staff when we walked in and the place always smelt so lovey, the location of the hotel was great and few mins walk to MRT Rochor station, which we used quite frequently to get to places. A few great places to eat all within walking distance of the hotel too. The room was beautiful and big, loved the bathroom and large shower and the makeup light/mirror. Air con worked great and cooled down the room quickly, ended up checking out and then having to book another room after flights were delayed and they made the process very easy and got us checked into an available room straight away. Let us check out in the middle of night when we got notified to go to the airport again. Only thing is it was very hard to get a taxi in front of the property at around 2am to the airport. And ride share apps we weren’t sure about. Managed to get one after some time and it was very quick getting to the airport with no traffic less than 20 mins it took. Other times getting a taxi during normal hours in front of hotel was fine.
Stayed 4 nights in Oct 2019
Response from Wendy on 18 Jan 2020
Dear Carrie, Thank you very much for staying with us and the great review of our hotel. We are so happy to have met every expectations of yours. We would absolutely love to see you again. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the location of the hotel. Love the bed and shower. Only problem is the television. Is old and don’t work well.
Stayed 3 nights in Dec 2019
Response from Wendy on 7 Jan 2020
Dear Lee, Thank you very much for staying with us during your visit to Singapore. We truly appreciate the time you have taken to write us a positive review of your stay experience. We will definitely work on our television and ensure that on your next trip, it will work perfectly fine for you. We hope to see you soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good accommodation in prime position for shopping, food and trains
Stayed 2 nights in Dec 2019
Response from Wendy on 22 Dec 2019
Dear Sir, Thank you very much for staying with us. We appreciate your feedback and we would love to see you again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city, friendly staff Easy access to public transport
Stayed 3 nights in Dec 2019
Response from Wendy on 14 Dec 2019
Dear Sir, Thank you very much for staying with us. We appreciate your feedback and we would love to see you again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and functional. Not enough room for a closer but books on wall with plenty of hangers. Good value hotel and really good breakfast.
Stayed 3 nights in Dec 2019
Response from Wendy on 14 Dec 2019
Dear Sir, Thank you for staying with us. We appreciate your awesome feedback about our hotel and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Location is good. Near stations and bus stops. Clean rooms and good service.
Stayed 3 nights in Nov 2019
Response from Wendy on 14 Dec 2019
Dear Sir, Thank you for staying with us. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

6/10 Okay

Fong

Travelled with family
Liked: Cleanliness, staff & service
Strategic location with MRT station around
Stayed 3 nights in Nov 2019
Response from Wendy on 3 Dec 2019
Dear Fong, Thank you for staying with us. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Jessie, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and everything you’ll expect for the price. Good breakfast selection.Staff very friendly.
Stayed 2 nights in Nov 2019
Response from Wendy on 3 Dec 2019
Dear Jessie, Thank you for staying with us. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

YEOH, kuala lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern, clean and nearby amenities. will pick this hotel again if promotional rate is offered.
Stayed 3 nights in Oct 2019
Response from Wendy on 30 Oct 2019
Dear Yeoh, Thank you very much for staying with us. We appreciate your awesome feedback about our hotel. We are very happy to know that you have enjoyed your time here and we would love to see you again. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was Ok. Staff was friendly. a bit old but it was ok.
Stayed 4 nights in Apr 2019
Response from Wendy on 28 Oct 2019
Dear Sir, Thank you for staying with us. We appreciate your kind words about our room as well as our friendly staff. We look forward to welcome you at Summer View Hotel in your future trip. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless Room
Amazingly clean - professional friendly staff- convenient position
Stayed 2 nights in Sep 2019
Response from Wendy on 7 Oct 2019
Dear Shirley, Thank you very much for staying with us during your visit to Singapore. We truly appreciate the time you have taken to write us a positive review of your stay experience. We look forward to welcome you at Summer View Hotel in your future trip. Warmest Regards, Wendy Leong Duty Manager Guest Relations

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Wendy on 21 Sept 2019
Dear Sir, Thank you very much for staying with us. Your feedback are very much valued. We would love to see you again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Temperature of shower was unstable. I could not take a relaxing shower as the water was warm for a second and then it turned cold or burning hot another second.
Stayed 4 nights in Aug 2019
Response from Wendy on 18 Aug 2019
Dear Sir, Thank you very much for staying with us and your review. We will take note on your comment and will definitely work on our temperature of shower and ensure that on your next trip, it will work fine for you. We hope to see you soon. Warmest Regards, Wendy Leong Duty Manager Guest Relation.

6/10 Okay

Ester

Disliked: Staff & service
Stayed 3 nights in Aug 2019
Response from Wendy on 17 Aug 2019
Dear Ester, Thank you very much for staying with us. Your feedback are very much valued. We would love to see you again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a vegetarian, the breakfast lacked veggie options. I already told the Manager that they could introduce yogurt and muesli to the buffet. The rest was fine. They did have a veggie rice, pasta and lettuce, but I like a simple continental breakfast. No bananas either. Otherwise it was a very well run hotel and the rest of the staff were helpful and obliging.
Stayed 2 nights in Jul 2019
Response from Wendy on 4 Aug 2019
Dear Sir, Thank you very much for staying with us. Your feedback are very much valued. We would love to see you again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the shopping area and accessible to transport , hotel is clean and staffs are good
Stayed 3 nights in Jul 2019
Response from Wendy on 21 Jul 2019
Dear Sir, Thank you very much for staying with us. We are so happy to have met every expectations of yours. We would absolutely love to see you again. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Wendy on 9 Jul 2019
Dear Sir, Thank you for taking the time to share your feedback. We hope to see you again very soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff and loved the renovations since we stayed there years ago
Stayed 2 nights in Jun 2019
Response from Wendy on 30 Jun 2019
Dear Sir, Thank you very much for taking the time to share your review. Your comment are very much valued. We would love to see you again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

6/10 Okay

Phillip

Stayed 1 night in May 2019
Response from Wendy on 23 Jun 2019
Dear Phillip, Thank you very much for taking the time sharing feedback following your recent stay at Summer View Hotel. We hope you had enjoyed your stay and see you soon again. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Room is clean though small with no cabinets. Good location. Breakfast is so-so. Good only if you stay there fir 2-3 days but if you stay for 5 days, you get bored eating thw same breakfast everyday. Hotel staff are friendly. We just don't allow us ro leave our luggages for 2 nights while we go to JB even though we check back in again
Stayed 4 nights in May 2019
Response from Wendy on 30 Jun 2019
Dear Ella, Thank you very much for staying with us. We have noted your comments and will take it into our consideration. Once again, thank you for choosing Summer View Hotel. We would love to see you again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Handy for transport. Friendly reception staff Very clean rooms Good WiFi
Stayed 3 nights in Mar 2019
Response from Wendy on 19 May 2019
Dear Sir, Thank you for taking the time to share your feedback. We hope to see you again in the near future. Warmest Regards, Wendy Leong Duty Manager Guest Relations

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from Wendy on 19 May 2019
Dear Sir, Thank you for taking the time to share your feedback. We hope to see you again in the near future. Warmest Regards, Wendy Leong Duty Manager Guest Rakations

8/10 Good

agnschung

Travelled with family
Liked: Cleanliness, staff & service
an old hotel renovated to bring our the charm of an old place with the modern look of Zen, it would be nice to have more pillows and an add on mattress sheet to make the sleeping more comfortable. location was perfect for people who don't like to stay in a very commercial tourist area. more plants on each floor, vendo drink machine, and even an ice machine will be very helpful if present because of the tropical weather condition. they stay will be perfect if hotel adviced me ahead that they already deducted my 1st night of stay to my debit card ahead of time even Expedia booking said it will be billed upon check-in, it was my Bank who inform me of the deduction when I'm checking my weekly balance.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel opposite Ibis hotel not far from bugis street and have restrurant near by hotel
Stayed 1 night in Apr 2019
Response from Wendy on 22 May 2019
Dear Sir, Thank you for sharing your feedback with us. We are so glad to hear that you enjoyed our convenient location and we hope to see you soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Wendy on 22 May 2019
Dear Sir, Thank you for taking the time to share your feedback. We hope to see you again in Summer View Hotel. Best Regards, Wendy Leong Duty Manager Guest Relations

8/10 Good

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
My room has no windows, but is spacious for 2 persons. The toilet is very clean and bright. One of the single bed is a little shaky, and produce noise when I turn my body, but its still considered comfortable. Breakfast is simple. Lots of restaurants around, especially Chinese vegetarian food.
Stayed 1 night in Mar 2019
Response from Wendy on 22 May 2019
Dear Loh, Thank you very much for staying with us. We are glad that you enjoyed your stay and we certainly look forward to welcoming you back again soon. Warmest Regards, Wendy Leong Duty Manager Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very helpful staff. Always willing to help and with a genuine smile 😊
Stayed 2 nights in Mar 2019
Response from Wendy on 22 May 2019
Dear Sir, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Wendy Leong, Duty Manager Guest Relations

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019