Ratings based on 849 Verified Reviews

4.0 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel . Great location

Posted 17-Mar-2017
We had 4 days at this hotel . The staff and service was excellent . The location was brilliant on orchard rd . Close to shops mrt and buses to get to all we wanted to see . If I visit Singapore again I would definitely use this hotel .
5out of 5
Recommended
for Everyone
by A verified traveller from California, USA

Nice hotel right on Orchard Rd

Posted 16-Mar-2017
Hotel facilities a little dated but they made up by providing outstanding staff and service. We especially appreciate the help from concierge desk figuring how to and printed our boarding passes. So 5 stars from us.
Comment from Hotel Management
17-Mar-2017 by Karl L. Muir, Hotel Management
Dear W, Thank you for taking the time to share your experience on Expedia. It was our pleasure to accommodate to your needs during your stay here with us and we’re glad to know that you were happy with our staff and the service provided. Your kind endorsement of our staff will serve as encouragement to them in continuing to exceed guests' expectations. Thank you once again for your kind feedback and we look forward to welcoming you back to Concorde Hotel Singapore! Always at your service Karl L. Muir General Manager Concorde Hotel Singapore
5out of 5
Recommended
for Everyone
by A verified traveller from Australia

Great Short Holiday

Posted 13-Mar-2017
Pros: Breakfast and Lunch selection are excellent. Except for lunch they don't top up the food trays at least 1 hour to the closing time which was 2:30 pm.
Location: Location is great. Close to bus stop & MRT.
Staff are friendly and helpful. Location is great.
Comment from Hotel Management
17-Mar-2017 by Karl L. Muir, Hotel Management
Dear Tom, Thank you for taking the time to share your experience on Expedia. It was our pleasure to accommodate to your needs during your stay here with us and we’re glad to know that you were happy with every aspect of our hotel and had a great time here at Concorde Hotel Singapore. We have also taken note of your feedback on our buffet lunch and have since brought this to the attention of our F&B Manager. Your kind feedback is very much appreciated and will help us improve our service further. Do LIKE us on Facebook, or follow us on Twitter and Instagram @Concordehotelsg, as we use these channels to update our guests with news and upcoming promotions. Thank you once again for your kind feedback and we look forward to welcoming you back to Concorde Hotel Singapore! Always at your service Karl L. Muir General Manager Concorde Hotel Singapore
4out of 5
Recommended
for Everyone
by A verified traveller from WA

Excellent Location

Posted 12-Mar-2017
Pros: It was very close to the MRT and right in the heart of the shopping along Orchard Road.
Cons: Walking past the massage shops inside the hotel may intimidate some, therefore, they should be a bit more discreet.
Location: The hotel is right in the heart of Orchard Road, therefore shopping is very close by. Also, the MRT is a few minutes away.
This is not the first time I have stayed at the hotel. Each time I have found the staff to be very friendly and helpful from the moment you arrive at the hotel.
Comment from Hotel Management
15-Mar-2017 by Karl L Muir, Hotel Management
Dear Teresa, Thank you for taking the time to share your experience on Expedia. It was our pleasure to accommodate to your needs during your stay here with us and we’re glad to know that you were happy with our central location and friendly staff. Your kind feedback is much appreciated and will help improve our services further. Thank you once again for your kind compliments and we look forward to welcoming you back to Concorde Hotel Singapore! Always at your service Karl L. Muir General Manager Concorde Hotel Singapore
5out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Two days a the hotel.

Posted 10-Mar-2017
Pros: The staff were excellent and the room was crisp, modern and clean. The pool area was super and with a deep ended pool.
Cons: We had some renovations happening at the time in the hotel with some paint smells but nothing that caused us any problems.
Location: Close to transport, restaurants and shopping.
The room was a surprise being modern and crisp. Excellent lighting and electronic touch facilities made controlling the rooms lighting and other items easy. The bed was good and with the right temperature the bed linen was adequate. The restaurant was excellent for breakfast and dinner. The Concierge staff was on the ball and very helpful. The best part was probably the lady a the Tour Desk. She helped us out with where to go and sold us tickets to sites at a reduced cost than at the actual venue and provided information regarding Taxis in Singapore which we found were in some cases cheaper than going on the MRT and we saw more.
Comment from Hotel Management
16-Mar-2017 by Karl L. Muir, Hotel Management
Dear Alan Thank you for taking the time to share your experience on Expedia. It was our pleasure to accommodate to your needs during your stay here with us and we’re glad to know that you were happy with every aspect of the hotel and had a good time here at Concorde Hotel Singapore. We have also taken note of your feedback and they are very much appreciated and will certainly help us improve our service further. Thank you once again for your kind feedback and we look forward to welcoming you back to Concorde Hotel Singapore! Always at your service Karl L. Muir General Manager Concorde Hotel Singapore
1out of 5
by A verified traveller from Tokyo

Worst Experince ever in Singapore

Posted 24-Feb-2017
Pros: Nothing
Cons: Honesty and they should share this kind of renovation information
Location: Good foot massage
I had my long flight from Tokyo to Singapore and reached hotel in about 1:00am. After my check-in done they very casually informed me that renovation is going on from 9:00 to 17:00. And drilling and other work has been started by 8:00 even instead of said time of 9:00. They did not mentioned this kind of important information anywhere as well didn't disclose till my all check-in procedure has been done. Room was itself with very dirty carper, it seemed never cleaning done and due to that I suffered dust alergey too. Air condition was also out of cooling and gave just normal fan impression. Very bad experience!
5out of 5
Recommended
for Everyone
by A verified traveller from NSW Australia

Central to everything

Posted 22-Feb-2017
Could not fault this beautiful hotel. They even sell discounted tickets for the hop on hop off bus!! Have us access to our room at 10am and check out at noon. Very clean. Great location.
3out of 5
Recommended
for Everyone
by A verified traveller from Phuket, Thailand

Great location, staff and breakfast

Posted 19-Feb-2017
Pros: location
Cons: Bathrooms
Location: everything near by like malls, shops, 7/11 and restaurants
Nice place with good size rooms, only downfall is the bathrooms. No toothbrush, no bidet (butt spray), no shower head with hose and still using curtains which water gets everywhere in the bathroom. Other then the bathrooms, this hotel is highly recommendable, great location and walking distance to everything, great helpful staff and good breakfast. I would stay here again.
1out of 5
by A verified traveller from sg

Dirty and old hotel

Posted 14-Feb-2017
When we arrived no one helped us with our luggage. After check in no one showed us to our room. When entering the room it was a big room but the carpet was dirty with a spots on it. It looks like they don't clean their carpet. Also I had a room with a balcony but the balcony was very dirty with mold.when I went to the bathroom, the bathroom smelled like a dirty public restroom so that was the last straw with this hotel so after about 10 mins at the hotel I checked out and went to Novotel instead
5out of 5
Recommended
for Everyone
by A verified traveller from ipoh

Nice hotel

Posted 07-Feb-2017
Very nice hotel. Staff do friendly. Comfort zone and food quite delicious