Search Hotels Near Shops at Willow Lawn, Richmond

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"We booked three rooms. Upon arrival, one room was fine; the air conditioning in one room didn’t work, and the door to the third room was unlocked and open with the room smelling like marijuana. The manager was unable to move into other rooms or another best western property, so we booked rooms at the embassy suites across the parking lot and checked out. Lots of hassle and stress on college graduation weekend!"

"DO NOT BOOK THIS PROPERTY! We booked this house because our family likes playing games & pinball, for location and outdoor space, but upon arriving we were hit with a heavy stench of mold, pet odor, and decay. The listing photos are clearly outdated — the place is neglected, not charmingly retro. We had to buy odor neutralizers and clean the fridge and bathroom ourselves after 15+ hours of traveling. Many listed amenities were unusable: washer/dryer blocked with the owner’s items, a non-working grill, dirty and disorganized patio furniture with a broken umbrella. The “in-room dining area” is just a pinball machine table with no legroom. No water dispenser aside from the kitchen tap. Dirty dishes in the dishwasher and expired food in the fridge. We found rodent droppings under the sink. The full bathroom sink and shower show rust, leaking faucets, missing tiles, and peeling ceiling paint from poor ventilation. The house is a fire hazard — extension cords run under rugs, and some outlets and switches are broken. We cleaned areas and took photos to document issues. We would have canceled if we’d known how bad it was; the small compensation received after complaining doesn't equate to the steps taken to mitigate the issues to feel a bit more comfortable. This property is not worth the price. Owner, please remove this listing, repair the damage, and maintain basic cleanliness and safety — there are clear health and safety concerns. This is an honest warning to future guests."

"Terrible toilet did not flush took three days for a plunger. I needed my fire arm because random people kept knocking on my door and bed bugs!!!?"

"Nicest staff. Great everything."

"The cleaning products they used really smelled. The bar also closed really early on Sunday."

"Hotel lobby and room nice, comfy and clean."

"A truly wonderful stay. The property is well-maintained and clean, with modern rooms and exceptionally comfortable beds (the variety of pillows was a great touch!). The 7th-floor lounge was a highlight, made even better by the attentive staff who truly made us feel welcome. I loved the location—tucked away in a quiet, wooded area but still offering easy access to downtown. We’ll definitely be back!"

"Everything was great! "