Title: Residence Inn by Marriott Richmond West End Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=19986&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Residence Inn by Marriott Richmond West End Spacious urban retreat in Richmond's business district where travelers can unwind by the pool or stay active in the 24-hour gym ## Photo gallery for Residence Inn by Marriott Richmond West End ![Free daily buffet breakfast - Residence Inn by Marriott Richmond West End (Richmond)](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/953216c4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![43-inch flat-screen TV with cable channels, TV - Residence Inn by Marriott Richmond West End (Richmond)](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/cab04489.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Residence Inn by Marriott Richmond West End (Richmond)](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/3238df47.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Residence Inn by Marriott Richmond West End (Richmond)](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/8a7f0ff0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Full-sized fridge, microwave, oven, stovetop - Residence Inn by Marriott Richmond West End (Richmond)](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/0f5f28a5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Residence Inn by Marriott Richmond West End offers a free breakfast buffet and manager's reception. Guests can use the fitness center anytime or relax by the seasonal outdoor pool. Practical amenities include dry cleaning services and a cozy fireplace in the lobby. ## Reviews 7.8 Good ## Popular amenities - Pool - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning £89 includes taxes & fees 16 Mar - 17 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Studio, 1 Queen Bed with Sofa bed ![43-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/cab04489.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV - 460 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Suite, 1 Double Bed ![Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/d844a6b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Double Bed 8.0 Very good 2 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV - 725 sq ft - 1 bedroom - Sleeps 5 - 1 Double Bed ### View all photos for Suite, 1 Bedroom ![43-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/ebb6fb70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV - 725 sq ft - 1 bedroom - Sleeps 5 - 1 Double Bed ### View all photos for Studio, 1 Queen Bed with Sofa bed ![Combined shower/bathtub, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/e83be421.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed 9.0 Wonderful 2 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV - 460 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Studio, 1 Queen Bed with Sofa bed ![Combined shower/bathtub, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/e83be421.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV - 460 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/500/420/6cbf19ea.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Candlewood Suites Richmond - West Broad by IHG Richmond - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 1,004 reviews £85 includes taxes & fees 25 Mar - 26 Mar [](https://www.expedia.co.uk/Richmond-Hotels-Candlewood-Suites-Richmond-West-Broad.h420.Hotel-Information?chkin=2026-3-25&chkout=2026-3-26&rm1=a2®ionId=601761&destination=Richmond (and vicinity)&destType=MARKET&latLong=37.54152,-77.43474&searchId=73514fb6-498f-4aed-b50b-14a0912014c3&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/1000000/580000/577600/577518/fba83335.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Richmond I-64 Short Pump Area by IHG Richmond - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRichmond-Hotels-Residence-Inn-By-Marriott-Richmond-West-End.h19986.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRichmond-Hotels-Residence-Inn-By-Marriott-Richmond-West-End.h19986.Hotel-Information) ## About the area Located in Richmond, Residence Inn by Marriott Richmond West End is in the business district. Altria Theater and The National are cultural highlights, and travellers looking to shop may want to visit Carytown and Short Pump Town Center. Looking to enjoy an event or a match while in town? See what's going on at Richmond Raceway. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with hiking/biking trails. [Visit our Richmond travel guide](https://www.expedia.co.uk/Richmond.dx601761) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.60044%2C-77.51390&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VtvwXldnUt-1DFLmYFBbwNg2zkc=) 2121 Dickens Rd, Richmond, VA, 23230 ### What's nearby - Bowlero Richmond 1 min walk \- 0.1 miles - Colonial Shooting Academy 11 min walk \- 0.6 miles - Bon Secours Heart Institute at Reynolds Crossing 16 min walk \- 0.9 miles - Vibra Hospital of Richmond 3 min drive \- 2.8 miles - Libbie Mill Dog Park 4 min drive \- 2.0 miles ### Getting around - Richmond Staples Mill Road Station 6 min drive - Richmond, VA (RIC-Richmond Intl.) 21 min drive ### Restaurants - Burger King 15 min walk - Starbucks 18 min walk - Mission BBQ 14 min walk - 88 Street Food 17 min walk - Denny's 1 min walk ## About this property ### Residence Inn by Marriott Richmond West End Hotel near University of Richmond Located close to Carytown and Maymont Park, Residence Inn by Marriott Richmond West End provides a free breakfast buffet, a corner/local shop and a free manager's reception. Enjoy the 24-hour gym, as well as activities, such as basketball and volleyball. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a fireplace in reception. You'll also find perks such as: - A seasonal outdoor pool, along with sunloungers - Free self-parking and extended parking - An outdoor tennis court, express check-out and a gift shop - Free newspapers, smoke-free property and a front desk safe - Guest reviews speak well of the overall condition Room features All 80 rooms include comforts, such as wet bars and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas. Extra conveniences in all rooms include: - Recycling and LED light bulbs - Shower/bath combinations, free toiletries and hairdryers - 43-inch flat-screen TVs with premium channels - Wardrobes/cupboards, separate sitting areas and separate dining areas ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/92000000/91830000/91828000/91827913/1a6e6ea4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Home2 Suites By Hilton Richmond Glenside Richmond - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 9.0 Wonderful 183 reviews £120 includes taxes & fees 10 Mar - 11 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=91827913&PinnedHotelID=91827913&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/500/420/6cbf19ea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Candlewood Suites Richmond - West Broad by IHG Richmond - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 1,004 reviews £85 includes taxes & fees 25 Mar - 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17 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=2221148&PinnedHotelID=2221148&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1360000/1357100/1357080/f3feca35.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield by Marriott Inn & Suites Richmond Innsbrook Richmond - Pool - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 639 reviews £87 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1357080&PinnedHotelID=1357080&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=19986,91827913,420,1957,58682) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Free uncovered extended parking on site - Free RV/bus/lorry parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends - Coffee and tea in common areas - Free manager's reception (select days) ### Things to do - 24-hour gym - Basketball - Outdoor tennis court - Seasonal outdoor pool - TV in common areas - Volleyball ### Family friendly - Fenced pool - Grocery/convenience store - In-room cot - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - In-room sofa bed - Laundry facilities - Seasonal outdoor pool - Separate in-room dining area ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Laundry facilities - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping on request ### Business services - Business centre - Computer station ### Outdoors - Barbecue grill - Outdoor furniture - Picnic area - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Grab bar near toilet - Handrails in stairways - Hardwood flooring in room - Height-adjustable showerhead - Lever door handles - Low-height electrical sockets in bathroom - Low-height view port in door - Stair-free path to entrance - Thin carpet in room - Tile flooring in room - Upper floors accessible by stairs only - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking ### More - 10 buildings - 2 floors - At least 80% lighting from LEDs - Biodegradable coffee stirrers available - Built in 1985 - Comprehensive recycling policy - Double-glazed windows - Fireplace in lobby - No plastic coffee stirrers - No plastic drinking straws - Smoke-free property - Traditional architecture - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Double sofa bed - Free cot - Hypo-allergenic bedding ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 43-inch flat-screen TV with premium cable channels ### Food and drink - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Full-sized refrigerator/freezer - Hob - Kitchen - Microwave - Oven - Paper towels - Separate dining area - Wet bar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk - Desk chair - Energy-saving switches in guestrooms - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - LED lighting - Recycling - Safe - Separate sitting area - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 100.00 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Pet fee: USD 100.00 per accommodation, per stay - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The seasonal pool will be open from May to August This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Residence Inn Marriott End Residence Inn Marriott End Hotel Residence Inn Marriott End Hotel Richmond West Residence Inn Marriott Richmond West End Residence Inn Richmond West Residence Inn Richmond West End Residence Inn Marriott Richmond West End Aparthotel Residence Inn Marriott End Aparthotel Resince riott End Aparthotel Resince riott Richmond West E By Marriott Richmond West End Residence Inn by Marriott Richmond West End Richmond Residence Inn by Marriott Richmond West End Aparthotel Residence Inn by Marriott Richmond West End Aparthotel Richmond By Marriott Richmond West End Residence Inn by Marriott Richmond West End Hotel Residence Inn by Marriott Richmond West End Richmond Residence Inn by Marriott Richmond West End Hotel Richmond ## Frequently asked questions ### Does Residence Inn by Marriott Richmond West End have a pool? ### How much does it cost to stay at Residence Inn by Marriott Richmond West End? ### Is Residence Inn by Marriott Richmond West End pet-friendly? ### How much is parking at Residence Inn by Marriott Richmond West End? ### What time is check-in at Residence Inn by Marriott Richmond West End? ### What time is check-out at Residence Inn by Marriott Richmond West End? ### Where is Residence Inn by Marriott Richmond West End located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Residence Inn by Marriott Richmond West End Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.4 Location ### 8.6 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 191 8 - Good 116 6 - Okay 61 4 - Poor 28 2 - Terrible 40 ## Reviews ### 10/10 Excellent #### Gregory 13 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place Staff very helpful and professional at check-in. ##### Gregory Stayed 14 nights in May 2025 ### 10/10 Excellent #### Antionette 12 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was very professional and I loved the property. ##### Antionette Stayed 2 nights in Apr 2025 ### 8/10 Good #### Lila 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Location close to everything ##### Lila Stayed 4 nights in Apr 2025 ### 8/10 Good #### Amanda 21 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Check in was amazing, Brandon was a funny guy and had us laughing so hard. Maria was awesome too.... Very friendly people. The phone in the room did not work so we had to call from our cell phones or walk to the desk if we needed something but overall the stay was great and would come back again. ##### Amanda Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Cathy 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice apartment-style rooms. Good breakfast. ##### Cathy Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Elizabeth 27 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities The place is beautiful and unique, the staffs are very friendly, respectful and helpful. I’ll recommend this place and I’ll surly come back because it feels like home. ##### Elizabeth Stayed 3 nights in Oct 2024 ### 8/10 Good #### Stacy 14 Jul 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The grounds were not kept up very well. And the laundry mat was constantly in use. The pool was over crowed. But at least the room was clean ##### Stacy Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Stephanie 16 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We went down for a baseball tournament in Richmond even though the pool was not ready we still made the best of it. The staff at the front desk were wonderful. Our first night our room was extremely hot the AC was not working luckily the next morning we were able to move rooms without any trouble And had great service from the staff. Breakfast each morning was delicious my family said it was probably the best one they have had coming from a hotel and with us being a travel ball family of 2 we have been to several hotels lol. Our room was very clean we will definitely stay here again if we play in Richmond for another tournament. ##### Stephanie Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Roza 3 Apr 2025 They did not clean the room daily I was told they do it every 3days The lady in dining room was very friendly and helpful ##### Roza Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Melanie 15 Jun 2025 Disliked: Cleanliness, property conditions & facilities, room comfort Filthy! Bugs! Unsafe, doors do not open without force. Disgusting pool. On and on. Brandon was very nice upon checking in, even having to change my room several times! Don’t go!! ![](https://a.travel-assets.com/ugc/hotel-reviews/cb1ca536-65fb-46f8-866c-0a20d966618b-1750017202502.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a69dc9b7-01c6-4459-8828-4c55088646e8-1750017202425.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8073c23e-efb8-4150-86de-9408b18adf77-1750017201962.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4ad3204e-fd02-4380-b6d5-2260acb990d3-1750017202375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Melanie Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Patricia 23 May 2024 Liked: Staff & service, room comfort #### Nice bed Comfortable bed ##### Patricia Stayed 1 night in May 2024 ### 8/10 Good #### Verified traveller 26 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient to family I was visiting and easy access. Great breakfast included. A little dated but very clean and comfortable ##### Verified traveller Stayed 3 nights in Dec 2023 ### 6/10 Okay #### Stephen 9 Jul 2025 Liked: Cleanliness, staff & service I've stayed here multiple times over the years - I like the layout and location. This is the first time I was disappointed. The room had an odor to it - it smelled like a cover-up of smoking. I was a late arrival, exhausted, and just needed to crash so I didn't address anything with the front desk. I love the style of this place, with the little apartment buildings and courtyard instead of a "hotel" with hallways, but it is starting to need an update. ##### Stephen Stayed 1 night in Jul 2025 ### 6/10 Okay #### Verified traveller 28 Apr 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Staff & cleanliness=5 stars, but rooms =janky AF The inside of the rooms and common spaces were very clean. The staff was very friendly and do their jobs very well. We enjoyed the fitness center and it looks like the pool will be great when it's open. On the other hand, this property is in need of a major financial investment as it is janky AF. The doors often won't let you in/out, there is trash and cigarette butts everywhere outside, the drawers throughout the room are very poor quality, and the repairs are obvious and poorly executed. ##### Verified traveller Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### peter 24 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Our stay was fantastic! Our stay was fantastic! This property is right off Broad St, the main road to downtown and everthing in Richmond. The pool was very nice at the end of a hot day of touring. The breakfast was typical hotel food and was hot! Best of all was the check-in! The receptionist made you feel rigt at home. ##### peter Stayed 3 nights in Jun 2024 ### 8/10 Good #### Lu Ann 13 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was attending a conference in Richmond and this room was perfect. It was clean, mostly quiet with a comfortable bed, a great kitchen and a nice work-living area. ##### Lu Ann ### 6/10 Okay #### Yuliana 17 Jun 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The lady on the front desk was very kind and helpful also the hotel is a good location but the need to do some renovations at the rooms and the amenities specifically the pool area and basketball court. ##### Yuliana Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Cheng 15 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was a little bit worried about this hotel after I saw so many bad reviews. However, it turns out it was more than I expected. The only thing is that the rooms are a little bit old, but they are spacious and clean. The hotel is safe because it has a new fence built. The breakfast is awesome. The staff are friendly and helpful. Overall it was a great stay for my family. ##### Cheng Stayed 3 nights in Jan 2024 ### 8/10 Good #### Verified traveller 24 Mar 2024 Disliked: Cleanliness, property conditions & facilities The room looks exactly the same in real life. Everything is depicted accurately. The problem was that there were ants in the kitchen and bathroom during my stay!! There were multiple in the bathtub, too. They were crawling on the floor and the walls. ##### Verified traveller Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### SARA 26 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is very accommodating. There is a charge for parking which the website doesn't indicate. I was able to get it waved so I appreciate that but you need to update you listing. parking is $10 now. And there isn't an abundance of it. ##### SARA ### 10/10 Excellent #### Ronaldo 1 Oct 2023 Liked: Amenities Felt like home. Very clean and comfortable ##### Ronaldo Stayed 2 nights in Sep 2023 ### 6/10 Okay #### AKIBA 28 Dec 2025 Staff and housekeeping ##### AKIBA Stayed 27 nights in Nov 2025 ### 10/10 Excellent #### Jacqueline Stephen 19 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved the breakfast the room and most importantly the wonderful kind friendly staff. ##### Jacqueline Stephen Stayed 14 nights in Aug 2025 ### 10/10 Excellent #### Douglas 24 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Liked the arrangement of the accommodations. ##### Douglas Stayed 1 night in Apr 2025 ### 6/10 Okay #### Verified traveller 2 Aug 2025 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities Great helpful service, but rooms are out dated and smell weird ##### Verified traveller Stayed 6 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [5 Star Hotels in Welshpool](https://www.expedia.co.uk/5Star-Welshpool-Hotels.s50-0-d55455.Travel-Guide-Filter-Hotels) > > [Hotels in Hua Hin](https://www.expedia.co.uk/Hua-Hin-Hotels.d6049558.Travel-Guide-Hotels) > > [Spa Hotels in Hemel Hempstead](https://www.expedia.co.uk/Hemel-Hempstead-Hotels-Spa-Hotels.0-0-d4655-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Hotels with Waterpark in Dubai Emirate](https://www.expedia.co.uk/Destinations-In-Dubai-Emirate-Waterpark-Hotel.0-0-d1079-twaterparkhotel.Hotel-Filter-Destinations) > > [Sloane Place](https://www.expedia.co.uk/London-Hotels-Sloane-Place.h33770257.Hotel-Information) > > [Caravan Parks Faroe Islands](https://www.expedia.co.uk/Faroe-Islands-Caravan-Parks.d11714-aaCaravanParks.Travel-Guide-Accommodation) > > [Hotels with Pool in Malta](https://www.expedia.co.uk/Destinations-In-Malta-Hotels-With-Pool.0-0-d111-tHotelswithPool.Hotel-Filter-Destinations) > > [Hotels near Little Moreton Hall](https://www.expedia.co.uk/Little-Moreton-Hall-Hotels.0-l553248621533025130-0.Travel-Guide-Filter-Hotels) > > [Hotels with Entertainment in East Coast and Midlands](https://www.expedia.co.uk/East-Coast-And-Midlands-Hotels-Hotel-With-Entertainment.0-0-d6051455-thotelwithentertainment.Travel-Guide-Filter-Hotels) > > [Hotels in Maella](https://www.expedia.co.uk/Maella-Hotels.d6355588.Travel-Guide-Hotels) > > [5 Star Hotels in Faro City Centre](https://www.expedia.co.uk/5Star-Faro-City-Centre-Faro-Hotels.s50-n6157619-0.Travel-Guide-Filter-Hotels) > > [Caravan Parks Wales](https://www.expedia.co.uk/Wales-Caravan-Parks.d11220-aaCaravanParks.Travel-Guide-Accommodation) > > [Holiday Inn Express Chester by IHG](https://www.expedia.co.uk/Richmond-Hotels-Holiday-Inn-Express-Chester.h43073.Hotel-Information) > > [Gay-Friendly Hotels in Costa del Sol](https://www.expedia.co.uk/Costa-Del-Sol-Hotels-Gay-Friendly-Hotel.0-0-d11102-tGayFriendlyHotel.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Costa Smeralda](https://www.expedia.co.uk/5Star-Costa-Smeralda-Hotels.s50-0-d6049197.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Hounslow (LHR) to Babimost (IEG)](https://www.expedia.co.uk/lp/flights/lhr/ieg/london-to-zielona-gora) > > [Flights from Manchester (MAN) to Enniskillen (ENK)](https://www.expedia.co.uk/lp/flights/man/enk/manchester-to-enniskillen) > > [Flights from San Francisco (SFO) to Mexico City (MEX)](https://www.expedia.co.uk/lp/flights/sfo/mex/san-francisco-to-mexico-city) > > [Flights from xiaoshan intl airport](https://www.expedia.co.uk/lp/airports/hgh/flights-from-xiaoshan-intl-airport) ### Cars > [Car hire in Kirkintilloch](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Kirkintilloch.d182793.Car-Hire-Guide) ### Packages > [Felinwynt Rainforest Centre](https://www.expedia.co.uk/Felinwynt-Rainforest-Centre-Cardigan.d553248621555971148.Attraction) > > [Porthcawl Rest Bay Beach](https://www.expedia.co.uk/Porthcawl-Rest-Bay-Beach-Cardiff.d553248635976409633.Attraction) > > [Akita Prefecture Holidays](https://www.expedia.co.uk/Akita-Prefecture.d6054134.Holidays-City-Breaks) ### Holiday Rentals ### General > [Visit Gressoney-la-Trinite](https://www.expedia.co.uk/Gressoney-La-Trinite.dx6069721) ---