Shimla Holidays from £675

Very close to Airport. Staff was very friendly. Transport from Airport and back at reasonable rates is great. Whenever you ask for anything for the room, the staff brings to you within a few minutes. And finally, the breakfast is excellent with a choice of Indian and Continental cuisine.

Internet did not work for 90% of our stay. The couple of times it did work, it was extremely slow. Their rooftop restaurant was blocked for some party the 2 times we tried to eat there. They have no 24 hour restaurant. So no food outside of their limited hours. Gym is not 24 hours which is inconvenient for international travelers to stick to a routine. Their pool was pretty dirty and had lots of men in there most of the time. Too small of a pool. Staff were very nice and polite. They cleaned the room whenever we had requested.

Nice hospitality all staff right from reception to floor staff were excellent

Out of all the 5 star hotels that we have stayed in and around the world, they have unmatched service. Housekeeping, front desk and any service person is always available to attend to your needs. I wonder who the duty manager is, he has trained people so well. They never have said "no" for any of my requests. Some improvements 1. Add smart tv to rooms. Tata sky is pretty annoying with so many ads 2. Need a bit bigger rooms if possible. 3. Breakfast buffet was fantastic but aappam is only available few days, having that consistently would be good.

The service was very sub par. 1. Check in experience - chaotic at best - got only one room key for each room although both were on double occupancy. Keep in mind that you need a key card to use the elevators at all times. 2. When I requested an additional key, I got one but the first key was auto disabled. 3. By the time I Figured that out, my wife had gone out and I got a new set of keys but both the old ones were disabled leaving my wife stuck outside without a working card. 4. My daughters were refused room service - simply because they forgot to get my card details at checkin. They were hungry for hours while we were out. 5. An experience manager gave me her number asking to reach out if I had any issues during my stay but she never picked up my phone call - ever. 6. I was refused a physical copy if my receipt citing technical challenges. Overall, good property , well connected to Chennai but one of the worst service experiences that I have had.