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Overview of The St. Regis Shenzhen

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Guest reviews

4.4/5 Excellent
140 reviews
Guests rated this property 4.5/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

Highlights

Popular LocationShenzhen Grand Theater5 min walk
Popular LocationLizhi Park13 min walk
Restaurant外婆家4 min walk
RestaurantNatural6 min walk
AirportShenzhen (SZX-Shenzhen Intl.)43 min drive

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  • Deluxe Room, 2 Single Beds

    5/5 guest room rating

    Room amenities

    • 517 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
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  • Deluxe Room, 2 Single Beds

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
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  • Grand Room, 2 Single Beds

    Room amenities

    • 517 sq ft
    • Hill view
    • Sleeps 2
    • 2 Single Beds
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  • Deluxe Room, 1 King Bed, City View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
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  • Deluxe Room, 1 King Bed

    Room amenities

    • 463 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
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  • Room, 1 King Bed

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
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  • Room, 1 King Bed

    Room amenities

    • 538 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
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  • Grand Room, 1 King Bed, City View

    Room amenities

    • 560 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
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  • Grand Room, 1 King Bed

    Room amenities

    • 560 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
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  • Grand Room, 2 Single Beds, City View

    Room amenities

    • 581 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
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  • Suite, 1 King Bed (Allure, Skyline View, 1 Bedroom)

    Room amenities

    • 1055 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
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  • Suite, 1 King Bed, Non Smoking (Caroline Astor)

    Room amenities

    • 753 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
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  • Suite, 1 Bedroom, Non Smoking (Metropolitan, 1 Bedroom, Skyline View)

    Room amenities

    • 1109 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
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  • Suite, 1 Bedroom, Non Smoking (Shenzhen, 1 Bedroom, Skyline View)

    Room amenities

    • 947 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
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  • Suite, 2 Bedrooms, Non Smoking (St. Regis, 2 Bedrooms, Skyline View)

    Room amenities

    • 1163 sq ft
    • Hill view
    • Sleeps 2
    • 1 King Bed
    Show details

About this area

Shenzhen

Located in Luohu neighbourhood, The St. Regis Shenzhen is connected to a shopping centre. Shenzhen Grand Theater and Shenzhen Museum are cultural highlights, and some of the area's popular attractions include Window of the World and Happy Valley. Don't miss out on a visit to OCT East Water Park. Our guests appreciate the hotel's convenience for public transport: Hongling Station is 12 minutes by foot and Grand Theater Station is 13 minutes.

Visit our Shenzhen travel guide
Map
Popular Location

What's nearby

  • Shenzhen Grand Theater - 5 min walk
  • Lizhi Park - 13 min walk
  • Shenzhen Museum - 15 min walk
  • KingKey 100 and KK Shopping Mall - 16 min walk
  • Dongmen Pedestrian Street - 9 min drive

Getting around

  • Shenzhen Station - 3 min drive
  • Hongling Station - 12 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 43 min drive

Restaurants

  • Decanter — 1 min walk
  • Malt — 1 min walk
  • 外婆家 - 4 min walk
  • Natural - 6 min walk
  • Healthy food restaurant + free juice & ice water - 6 min walk

About this property

The St. Regis Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour health club and a coffee shop/café. All 290 rooms boast indoor private hot tubs and deep soaking bathtubs, plus pillowtop beds and LCD TVs with digital channels. Guests will also find iPads, 24-hour room service and minibars.
The St. Regis Shenzhen offers 290 forms of air-conditioned accommodation with indoor private hot tubs and iPads. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.
46-inch LCD televisions come with digital channels and pay-per-view films. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and detox wraps. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 268 per person
3 restaurants and 1 coffee shop/cafe
2 bars/lounges
24-hour room service
Coffee/tea in a common area

Things to do

24-hour fitness centre
Aerobics classes
Children's pool
Full-service spa
Indoor pool
Sauna
Hot tub
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dry-cleaning service
Indoor pool
Laundry facilities

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service

Languages spoken

Chinese
English
French
Italian
Russian
Spanish

Business services

Business centre
Meeting rooms

Outdoors

Garden
Terrace

Spa

Aromatherapy
Body wraps
Detox wraps
Facials
Massage - hot stone
Massage/treatment rooms
Sauna
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

Couples dining
Designated smoking areas
Romance packages available

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Deep-soaking bathtub
Designer toiletries
Hairdryer
Hydromassage showerhead
Separate bathtub and shower
Towels

Entertainment

46-inch LCD TV
Digital channels
iPad
Films for purchase

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Phone
Private indoor hot tub
Slippers
Turndown service

Policies

Check-in

Check-in between 3 PM and noon
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for CNY 350.0 per night.

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 268 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

St. Regis Shenzhen Hotel
St. Regis Shenzhen
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

Frequently asked questions

Can I cancel my reservation for free at The St. Regis Shenzhen and receive a full refund?
Yes, The St. Regis Shenzhen offers free cancellation on select room rates, because flexibility matters! Please refer to The St. Regis Shenzhen cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The St. Regis Shenzhen?
As of 2 Jun 2020, prices found for a 1-night stay for 2 adults at The St. Regis Shenzhen on 3 Jun 2020 start from £157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool and a children's pool.
Is The St. Regis Shenzhen pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to noon. After-hours check-in is not available.
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is this hotel located?
Located in Luohu, this luxury hotel is within a 15-minute walk of Shenzhen Grand Theater and Lizhi Park. Shenzhen Museum and Shenzhen Concert Hall are also within 6 mi (10 km). Hongling Station is 12 minutes by foot and Grand Theater Station is 13 minutes.

Guest reviews

4.4
Excellent
5 - Excellent
87
4 - Good
34
3 - Okay
10
2 - Mediocre
6
1 - Poor
3
4.5
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!

Stayed 3 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The view was incredible and the installations as well.

Stayed 4 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a moderate good hotel.

Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.

Stayed 1 night in Sep 2019

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.

Stayed 1 night in Aug 2019