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Grand Hyatt Shenzhen

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Outdoor pool
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Overview of Grand Hyatt Shenzhen

Grand Hyatt Shenzhen

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationThe MixC Shopping Mall7 min walk
  • Popular LocationHuaqiangbei16 min walk
  • Popular LocationDongmen Pedestrian Street19 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)62 min drive

Choose dates to view prices

About this area

Shenzhen

Located in Luohu neighbourhood, Grand Hyatt Shenzhen is connected to a shopping centre. Dongmen Pedestrian Street and Huaqiangbei are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Happy Coast and Hong Kong Wetland Park. Don't miss out on a visit to Window of the World.
Popular Location

What's nearby

  • The MixC Shopping Mall - 7 min walk
  • Shun Hing Square - 7 min walk
  • Shenzhen Museum - 13 min walk
  • Huaqiangbei - 16 min walk
  • Dongmen Pedestrian Street - 19 min walk

Getting around

  • Grand Theater Station - 10 min walk
  • Shenzhen Station - 15 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 45 min drive

Restaurants

  • China Lodge — 1 min walk
  • Belle-Vue — 1 min walk
  • La Terrazza - 6 min walk
  • Daoxiang - 7 min walk
  • 莲路素食府 - 8 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 8 restaurants
8 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, massage/treatment rooms and 24-hour room service are on-site. All 471 individually decorated rooms provide free WiFi, free wired Internet and iPod docks. For a bit of entertainment, LED TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Grand Hyatt Shenzhen offers 471 forms of air-conditioned accommodation with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shui Xiang Spa has 13 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 218 per person
  • 8 restaurants
  • 24-hour room service

Things to do

  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping centre
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Conference space (29805 square feet)
  • A meeting room

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 40-inch LED TV
  • TV channels
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs welcome
1 per room (up to 22 lbs/10 kg)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 218 per person (approximately)
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires guests to wear swimming caps while in the pool.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 226 out of 361 reviews
5 - Excellent 63%
Rating 4 - Good. 108 out of 361 reviews
4 - Good 30%
Rating 3 - Okay. 18 out of 361 reviews
3 - Okay 5%
Rating 2 - Poor. 6 out of 361 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 361 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend to stay in this hotel in Shenzhen. The hotel is well maintained and very nice services !
Stayed 2 nights in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

1/5 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service
Check in and room services very slow
Stayed 2 nights in Dec 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020