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Overview of Grand Hyatt Shenzhen

Photo gallery

Guest reviews

4.5 / 5Wonderful
347 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

Restaurant鮮芋仙6 min walk
Restaurant佛齋蓮路素食府8 min walk
AirportShenzhen (SZX-Shenzhen Intl.)36 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Club Room, 1 King Bed

    Club Room, 1 King Bed

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 1 King Bed (Club Access)

    Deluxe Room, 1 King Bed (Club Access)

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 646 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Grand Suite, 1 King Bed

    Grand Suite, 1 King Bed

    Room amenities

    • 700 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 King Bed

    Room, 1 King Bed

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Single Beds

    Room, 2 Single Beds

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 2 Single Beds
    More details
  • Apartment, 1 Bedroom

    Apartment, 1 Bedroom

    Room amenities

    • 969 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Apartment, 2 Bedrooms

    Apartment, 2 Bedrooms

    Room amenities

    • 1399 sq ft
    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More details
  • Club Room, 2 Single Beds

    Club Room, 2 Single Beds

    Room amenities

    • 495 sq ft
    • Sleeps 3
    • 2 Single Beds
    More details
  • Grand, Executive Suite

    Grand, Executive Suite

    Room amenities

    • 861 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Premier Suite, 1 King Bed

    Premier Suite, 1 King Bed

    Room amenities

    • 1399 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Single Beds, View

    Room, 2 Single Beds, View

    Room amenities

    • Sleeps 3
    • 2 Single Beds
    More details
  • Room, 1 King Bed, View

    Room, 1 King Bed, View

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Shenzhen

Located in Shenzhen's Luohu neighbourhood, Grand Hyatt Shenzhen is in the business district and connected to a shopping centre. Huaqiangbei and Dongmen Pedestrian Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Window of the World and Happy Valley. Shenzhen Safari Park and Dafen Oil-Painting Village are also worth visiting.

Visit our Shenzhen travel guide
Popular Location

What's nearby

  • Shenzhen Museum - 14 min walk
  • Luohu Commercial City - 15 min walk
  • Huaqiangbei - 16 min walk
  • Dongmen Pedestrian Street - 19 min walk
  • Luohu Port - 2 min drive

Getting around

  • Guomao Station - 11 min walk
  • Shenzhen Station - 15 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 36 min drive

Restaurants

  • China Lodge — 1 min walk
  • Belle-Vue — 1 min walk
  • 鮮芋仙 - 6 min walk
  • 佛齋蓮路素食府 - 8 min walk
  • 蓮路素食府 - 8 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 8 restaurants
8 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, massage/treatment rooms and 24-hour room service are on-site. All 471 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LED TVs with cable channels. Guests will also find iPod docking stations, 24-hour room service and minibars.
Grand Hyatt Shenzhen offers 471 forms of air-conditioned accommodation with iPod docking stations and minibars. 40-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Shui Xiang Spa has 13 treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 216 per person
8 restaurants
24-hour room service

Things to do

Fitness centre
Full-service spa
Outdoor pool
Yoga classes

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Laundry facilities
Outdoor pool

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Languages spoken

Chinese
English

Business services

1 meeting room
Business centre
Conference space (29805 square feet)

Spa

13 treatment rooms
Aromatherapy
Ayurvedic treatments
Body treatments
Facials
Manicures and pedicures
Massages
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Roll-in shower
Wheelchair-accessible parking

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning

Bathroom

Bathrobes
Hairdryer
Separate bathtub and shower

Entertainment

40-inch LED TV
TV channels
iPod dock

Food and drink

Free bottled water
Minibar

More

Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in between 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

  • For more details, please contact the property using the information on the booking confirmation.
  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 216 per person (approximately)
  • Airport shuttle fee: CNY 700 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires guests to wear swimming caps while in the pool.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

  • Grand Hyatt Shenzhen Hotel
  • Grand Hyatt Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen
  • Grand Hyatt Shenzhen Hotel
  • Grand Hyatt Shenzhen Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen
All reviews

Guest reviews

4.5

Wonderful

5 - Excellent
216
4 - Good
106
3 - Okay
17
2 - Mediocre
6
1 - Poor
2
4.6
Cleanliness
4.5
Service and Staff
4.6
Amenities
4.6
Property condition

3/5

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Nov 2019

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    great hotel, excellent service!

    it's a great hotel, great location, at check-in, Laurie was excellent and front desk Desmond Assistant manager was very helpful when we left. Guest service was great when we asked for a firmer pillow and more water, respond was immediate! Highly recommended!

    Stayed 2 nights in Nov 2019

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities, room comfort
    • Disliked: Staff & service

    Upcharge to check-in?

    Overall a very nice hotel thou a bit shy of 5 star. I really didn't like that not only was my room not available even thou I wasn't an early check-in but in order to not wait a couple of hours I was charged more money to get into a room that was ready, clearly a bait and switch.

    Stayed 4 nights in Oct 2019