Seasonal outdoor pool

Reviews of Mountain Aire Inn Sevierville/Pigeon Forge

2.5 out of 5
Mountain Aire Inn Sevierville/Pigeon Forge
1008 Parkway, Sevierville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 320 out of 571 reviews" "
Rating 8 - Good. 149 out of 571 reviews" "
Rating 6 - Okay. 53 out of 571 reviews" "
Rating 4 - Poor. 28 out of 571 reviews" "
Rating 2 - Terrible. 21 out of 571 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay, pleasant room, park by the door
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest.Thank you for your kind words! We're delighted to hear that you enjoyed your quiet stay and found our rooms pleasant. It's wonderful to know that our convenient parking made your experience even more enjoyable. We look forward to welcoming you back soon!Sincerely,Hotel Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but the body wash was empty in the shower. They did have plenty of bar soap to use though. I would stay here again when visiting Dollywood.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Laura,Thank you for your feedback about your recent stay. We're glad to hear that you found the room clean and enjoyed your visit to Dollywood. We apologize for the oversight with the body wash in the shower, but we're pleased that you found alternative amenities available. We look forward to welcoming you back on your next trip to the area!Sincerely, Hotel Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Daniel,Thank you for your rating. We are glad to hear that overall, you had a positive experience during your stay. If there's anything specific we can do to improve and earn a higher rating next time, please let us know. We value your input and hope to have the opportunity to welcome you back.Sincerely, Hotel Manager

6/10 Okay

Marijana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is in dire need of an update, however it was clean and safe. The staff was courteous.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Marijana,Thank you for sharing your feedback. We appreciate your kind words about the cleanliness, safety, and courtesy of our staff. We understand your sentiments regarding the need for updates, and we're continuously working to improve our property to better serve our guests. Your insights are invaluable to us, and we'll consider them as we strive to enhance our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely, Hotel Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, slept well. No complaints.
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Julie,Thank you for your great feedback. We're glad to hear that you had a comfortable stay and slept well in our beds! Providing a restful experience for our guests is important to us, and we're pleased that we met your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Rebecca,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel. Staff was very friendly and the hotel was very clean. Would recommend this hotel and would stay there again
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, found our staff friendly, and appreciated our clean facilities. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to outlet and parking close to room
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 27 Apr 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that our hotel's location near the outlet and convenient parking enhanced your stay. Your satisfaction is important to us, and we appreciate your positive feedback. Should you choose to visit the area again, we'd be honoured to welcome you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had blood on our sheets
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Guest,We are deeply sorry to hear about the issue you encountered with the cleanliness of your sheets. This is certainly not the standard we aim to uphold. Please accept our sincere apologies, and rest assured, we will take immediate action to rectify this matter and prevent it from happening again in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Good

Ronnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice Hotel for the price
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Ronnie,Thank you for your positive feedback! We're delighted that you found our hotel to be a good value for the price. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We hope to welcome you back for another pleasant stay soon.Sincerely, Hotel Manager

10/10 Excellent

Kerry

Travelled with family
Liked: Amenities
It was a good experience
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,We're pleased to hear that you had a good experience during your stay with us. Thank you for sharing your feedback. If there's anything we can do to further improve your next visit, please feel free to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasant
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted that you found our hotel very clean and pleasant during your stay. Your satisfaction is important to us, and we appreciate your kind words. We look forward to hosting you again for another enjoyable experience.Sincerely, Hotel Manager

8/10 Good

khalid

Liked: Cleanliness, staff & service
good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Poor

Lester

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
very argumentatively receptionist, Could not speak English very well. Never stay there again if she is there. Finally T.J. (the mang.) should up and got it all straight...I"m 66 years old and have stayed there many times in the past. Also there were 3 or 4 big 4wheel drive pickups driven by young 20 year old guys there. VERY LOUD and AGGRIVATING to people who are trying to sleep . Filling there beer cooler up with ice and beer while talking back and forth with friends on the second floor.12 pm . Returning around 3am with there LOUD sickening trucks once again talking like they were at a football game (LOAD). My worst stay ever in Pigeon Forge...Sorry but you asked!!!!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Lester,We sincerely apologize for the negative experience you encountered during your recent stay. It's disheartening to hear about the difficulties with the receptionist and the disruptive noise from other guests. Please know that we take your feedback seriously and will address these issues with our team to ensure improvements are made. We value your loyalty as a repeat guest, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Sheree, N. Wilkesboro

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Sheree,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve to earn a higher rating next time, please feel free to let us know. We appreciate your valuable input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Okay

Jaime

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
Front end personnel was hard to understand did not communicate very well
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,We apologize for any inconvenience you experienced due to communication challenges with our front-end personnel. Your feedback is valuable, and we will address this issue with our team to ensure clearer communication in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Dustyn

Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear Dustyn,Thank you for your perfect rating! We're delighted to hear you had an excellent experience during your stay. We strive to provide exceptional service and accommodations to our guests. If there's anything more we can do to enhance your next visit, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed covering was dirty on the inside. New carpet was a plus. Convenient to all activities, shopping, and dining.
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very clean. Our go to whenever we are in the area.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Courtney,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay and found our hotel very clean. It's fantastic to know that we are your go-to choice whenever you are in the area. Your loyalty is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the exterior could use some updating, it is clean looking on the outside. The rooms are super clean! We had a king-size room. It had a sofa, round dinette table with two chairs along with a desk and chair. Also there was a mini fridge, microwave, and small coffee pot in the room.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Lisa,Thank you for your detailed feedback about your recent stay. We're pleased to hear that you found our rooms super clean and well-equipped with amenities. Your satisfaction is important to us, and we appreciate your positive comments. We will consider your suggestion about the exterior. We look forward to welcoming you back for another comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Penny, Shepherdsville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Easy check in. Friendly service.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a wonderful experience during your stay. We're delighted that you found our property very clean, with an easy check-in process and friendly service. Providing exceptional hospitality is our top priority, and we're glad that we succeeded in meeting your expectations. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Dedra

Liked: Cleanliness
The cleaning staff overlooked our room one day. It was inconvenient, but didn’t ruin our experience. Need blanket on bed. No tea bags available.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your feedback regarding your recent stay. We apologize for the oversight by our cleaning staff and any inconvenience this caused. Your comments about the lack of a blanket and tea bags are noted, and we will address these issues to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to improve upon your next visit.Sincerely, Hotel Manager

10/10 Excellent

Candace

Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Candace,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

8/10 Good

Cortney

Travelled with family and small children
The rooms were clean and there were plenty of linens. The location was close to the walmart and the outlets. If you’re looking for something simple and clean this is the place.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our rooms clean and well-equipped with plenty of linens. It's great to know that our location near Walmart and the outlets was convenient for you. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin staff courteous and friendly
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Rachelle,Thank you for your positive feedback! We're delighted to hear that you had an easy check-in experience and found our staff courteous and friendly. Providing excellent service is a top priority for us, and we're glad we could meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Aquilino

Travelled with family and small children
Disliked: Amenities
Everything was fine, affordable and easy just wish the pool or jacuzzi was open like advertised.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay affordable and easy. However, we apologize for any inconvenience caused by the pool or jacuzzi not being open as advertised. Your feedback is important to us, and we will address this issue to ensure better communication with our guests regarding amenities availability. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Maria

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place unfortunately is very old, smells really bad, is dirty and looks very cheap. I didn’t like anything at all. I expected more with the review I saw. SORRY
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We apologize that your experience fell short of your expectations. We take guest feedback seriously and regret that your stay did not meet our usual standards. Your concerns will be addressed with our team to ensure improvements are made. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Good

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
We just needed a place to sleep for one night in an emergency situation due to my mom being at the Sevierville medical center. The place was clean and served its purpose. You can hear everything outside but we were too tired to mind.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Mary,Thank you for choosing our hotel during your emergency. We're glad we could provide you with a clean and comfortable place to rest during this time. We apologize for any noise disturbances you experienced, but we're pleased that it didn't detract too much from your stay. If you ever find yourself in need of accommodation again, we'll be here to assist you.Sincerely, Hotel Manager

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good value for the money. If you need internet its free but you will have connection problems. It really does not work.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be a good value for the money. However, we apologize for the connectivity issues you experienced with the internet during your stay. Your comments have been noted, and we'll work to address these issues to ensure a more reliable internet connection for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that they took care of the room like they used to before Covid hit. Great place to stay. I finally got to stay in a place that cared about customers.........
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you appreciated the cleanliness and care taken with your room during your stay. Providing a safe and comfortable environment for our guests is our top priority, and we're glad to hear that you felt well taken care of. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Cassondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was so sweet. We got in super late and they were so friendly. The beds were uncomfortable and the table and chairs that were in the front room were so close to the bed you could hardly get around them. The bedroom in the back didn’t have a lock. Anyone could walk by and open it and the only “lock” was the sliding latch that you could easily undo. I put a barricade against the door. The ice machine was outside in the elements. I went and bought bags of ice to keep in the room and the freezer kept it frozen. Close to so much.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Cassondra,Thank you for sharing your feedback with us. We're glad to hear that our staff provided you with friendly service during your late arrival. However, we apologize for any discomfort you experienced with the beds and the arrangement of furniture in your room. Your concerns regarding the bedroom lock and the ice machine will be addressed by our team to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Amber,Thank you for sharing your positive feedback! We're delighted to hear that you had a great stay with us. Providing excellent experiences for our guests is our top priority, and we're thrilled that we succeeded in making your visit enjoyable. We look forward to welcoming you back on your next trip.Sincerely, Hotel Manager

10/10 Excellent

Cayce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Guest,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a lot of better condition than the one we were in. Please check the toilet seat. It wasloose. We will be back.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Rebecca,Thank you for your kind feedback. We're glad to hear that you found our property to be in better condition than others you've stayed in. We look forward to welcoming you back on your next visit, ensuring an even more enjoyable experience.Sincerely, Hotel Manager

8/10 Good

RICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved their signs honesty. Older than some. Cleaner than most.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear RICK,Thank you for appreciating our honest approach! We take pride in providing a clean and comfortable environment for our guests, despite being older than some establishments. Your recognition means a lot to us, and we're delighted to have exceeded your expectations. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is just older and in need of a face lift. Peeling paint and outdated fixtures. It was quiet during our stay. There was several hairs around the bathroom indicating a lack of thorough cleaning. Decent place for the weekday rate, although the weekend rate is a little steep for the lack of quality and amenities.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our property and the cleanliness of your room. Maintaining a high standard of cleanliness and comfort is important to us, and we will address these issues promptly. We appreciate your input regarding our rates and amenities and will consider it for future improvements. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Lady that checked me in.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Sandra,Thank you for your kind words! We're thrilled to hear that you had a positive check-in experience with our staff. Providing friendly and efficient service is important to us, and we're delighted that we met your expectations. We appreciate your feedback and hope to provide you with another pleasant experience during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Comfy bed. A little noisey on the bottom floor by the office.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Kelsey,Thank you for your kind feedback! We're glad to hear that you found our property clean and enjoyed the comfort of our beds. We apologize for any noise disturbance near the office on the bottom floor. Your comments are valuable, and we'll take measures to address this issue to ensure a more peaceful environment for all guests. We appreciate your understanding and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

4/10 Poor

Lisa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
a lady at the desk was very rude
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Guest,We're truly sorry to hear about your experience with our front desk staff. Please accept our sincerest apologies for any rudeness you encountered during your visit. Your feedback is valuable to us, and we will address this matter with our team to ensure it doesn't happen again in the future. We hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotel Manager on 10 Mar 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Linda

Travelled with partner
Liked: Staff & service, property conditions & facilities
We always stay at Mountain Aire. It’s not fancy but always clean.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Guest,Thank you for your loyalty to Mountain Aire! We're delighted to hear that you consistently find our hotel clean during your stays. Providing a clean and comfortable environment is our priority, and we're thrilled to have earned your trust. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Burleta

Travelled with family
Liked: Property conditions & facilities
Even though this is an older establishment everything is very well maintained. Our room is very clean, nice furniture and the staff is very polite and accommodating. We hope any of our future trips we will be able to stay again.
Stayed 1 night in Feb 2024
Response from Front desk Clerk on 25 Feb 2024
Glad you enjoyed your stay.

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place the office staff is wonderful. Just like family knows me on a first name basis.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Johnny ,Thank you for your fabulous feedback. We're thrilled to hear that you love our place! It's heartwarming to know that our office staff has made you feel like family, recognizing you on a first-name basis. Your positive feedback means a lot to us, and we look forward to continuing to provide you with excellent service.Sincerely, Hotel Manager

2/10 Terrible

Candy

The room was not that great
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Candy,Thank you for your kind feedback. We sincerely apologize for any disappointment you experienced with the room. Your feedback is invaluable, and we're committed to continuous improvement. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Kent

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It took 45 minutes to check in 4 people. The sound of road traffic can be load at times. The front manager walked into our room unannounced and turned on the light while we trying to get the grandchildren to sleep. No knock on the door. The rooms are big and clean though.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Guest,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. We will be excited to welcome you back and hope to see you soon.Sincerely, Hotel Manager

10/10 Excellent

Bryan Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very accommodating.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff friendly and accommodating during your stay. Providing excellent service is our top priority, and we're thrilled that our team made your experience enjoyable. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Raymond

Nice clean room for an awesome price.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found the room nice and clean at an awesome price. Providing excellent value to our guests is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

8/10 Good

Kathleen, Titusville

Travelled with partner
Liked: Cleanliness, staff & service
Our fridge wasn’t plugged in.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Guest,Thank you for your feedback. We apologize for the oversight with the fridge not being plugged in. Your satisfaction is important to us, and we'll ensure that our team pays closer attention to these details in the future. We hope to have the opportunity to provide you with a flawless experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time my husband and I have stayed here. It's close to everything, but far enough away to be quiet and calm. Nothing fancy, but clean, quiet, and very friendly. Walk next door for breakfast at Flapjack's!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 11 Feb 2024
Dear Guest,Thank you for choosing to stay with us again and for sharing your experience. We're thrilled to hear that you enjoyed your second stay with us and that our convenient yet peaceful location, cleanliness, and friendly service met your expectations. We appreciate your loyalty and recommendation of Flapjack's for breakfast. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

ira

Business traveller
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 6 Feb 2024
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager