Title: Hotel Sonia Otaru Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6023780&destination=Otaru%2C+Hokkaido+Prefecture%2C+Japan&selected=5324946&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Sonia Otaru Natural hot springs and an on-site coffee shop await at this conveniently positioned hotel in Otaru's shopping district, perfect for effortless exploration ## Photo gallery for Hotel Sonia Otaru ![Hot springs - Hotel Sonia Otaru (Otaru)](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/398b0ad6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, in-room safe, individually decorated - Hotel Sonia Otaru (Otaru)](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/25f90618.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast and dinner served - Hotel Sonia Otaru (Otaru)](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/1ea1a39b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Sonia Otaru (Otaru)](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/217cba8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Public bath - Hotel Sonia Otaru (Otaru)](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/3fc8bfd1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Sonia Otaru, in the heart of the shopping district, offers a peaceful retreat with an indoor public bath and hot springs. Start your day with coffee at the hotel's café and enjoy meals at 寿司バル イルオナイ (IL ONAI). In-room WiFi keeps everyone connected throughout their stay. ## Reviews 8.6 Excellent ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Parking available - Laundry room £48 includes taxes & fees 1 Apr - 2 Apr ## Room options ### Check availability for these dates Tonight [Mar 28 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=5324946&PinnedHotelID=5324946&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 21 of 21 rooms ### View all photos for Standard Twin Room, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/47f57ec3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Non Smoking 8.6 Excellent 24 reviews - City view - 225 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Standard Twin A, Canal View, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/47f57ec3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin A, Canal View, Non Smoking 8.0 Very good 12 reviews - Canal view - 231 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Standard Twin B, Canal View, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/25f59216.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin B, Canal View, Non Smoking 8.8 Excellent 27 reviews - Canal view - 231 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe King, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/36ca1fb7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King, Non Smoking 9.0 Wonderful 4 reviews - Canal view - 408 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Deluxe Twin, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/6f792092.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin, Non Smoking 10.0 Exceptional 3 reviews - Canal view - 385 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Large Twin A, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/25f90618.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large Twin A, Non Smoking - Canal view - 319 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Large Twin B, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/8ebd1a9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large Twin B, Non Smoking - Canal view - 278 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Large Twin C, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/60863c0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large Twin C, Non Smoking - Canal view - 357 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Large Twin A, Non Smoking, Eco Plan - No Cleaning Service ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/25f90618.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large Twin A, Non Smoking, Eco Plan - No Cleaning Service - Canal view - 319 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Large Twin B, Non Smoking, Eco Plan - No Cleaning Service ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/8ebd1a9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large Twin B, Non Smoking, Eco Plan - No Cleaning Service - Canal view - 278 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Large Twin C, Non Smoking, Eco Plan - No Cleaning Service ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/60863c0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large Twin C, Non Smoking, Eco Plan - No Cleaning Service - Canal view - 355 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service) ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/984d0946.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service) 9.6 Exceptional 5 reviews - City view - 226 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe King Room, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/36ca1fb7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room, Non Smoking - Canal view - 409 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Deluxe Twin Room, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/6f792092.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Non Smoking - Canal view - 387 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Twin Room, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/984d0946.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Non Smoking - Canal view - 226 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Twin Room, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/25f59216.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Non Smoking - Canal view - 226 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Comfort Twin Room, Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/f7aa3bcd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room, Non Smoking 9.0 Wonderful 12 reviews - City view - 231 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Superior Twin, Canal View, Non Smoking ![Superior Twin, Canal View, Non Smoking | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/9e5c6198.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin, Canal View, Non Smoking 8.4 Very good 8 reviews - Canal view - 258 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Family Triple Non Smoking ![Deluxe Family Triple Non Smoking | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/3e3b7091.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Triple Non Smoking 9.0 Wonderful 2 reviews - City view - 484 sq ft - 1 bedroom - Sleeps 4 - 3 Single Beds ### View all photos for Deluxe Twin Room, Accessible, Non Smoking ![Deluxe Twin Room, Accessible, Non Smoking | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/07e8cc5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Accessible, Non Smoking - City view - 484 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Standard Twin Room (Single Use), Non Smoking ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5330000/5325000/5324946/47f57ec3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room (Single Use), Non Smoking 8.8 Excellent 3 reviews - City view - 225 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1620000/1611900/1611854/6c777b2a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Monterey Edelhof Sapporo Sapporo City Centre - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 1,377 reviews £47 additional charges may apply 9 Apr - 10 Apr [](https://www.expedia.co.uk/Sapporo-Hotels-Hotel-Monterey-Edelhof-Sapporo.h1611854.Hotel-Information?chkin=2026-4-9&chkout=2026-4-10&rm1=a2®ionId=6054145&destination=Sapporo (and vicinity)&destType=MARKET&latLong=43.062019,141.35173&searchId=e6e5e0ca-6553-450c-91f7-39d384bad0d3&top_cur=GBP) Ad ![Land view from property](https://images.trvl-media.com/lodging/28000000/27400000/27395400/27395358/f92a02a2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Tokyu Stay Sapporo Odori Sapporo City Centre - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-Hotel-Sonia-Otaru.h5324946.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-Hotel-Sonia-Otaru.h5324946.Hotel-Information) ## About the area Located in Otaru, Hotel Sonia Otaru is in the historical district. Otaru Art Village and Otaru City Art Museum are cultural highlights, and travellers looking to shop may want to visit Otaru Canal and Sakaimachi Street. Otaru Music Box Museum and Niseko-Shakotan-Otarukaigan Quasi-National Park are also worth visiting. [Visit our Otaru travel guide](https://www.expedia.co.uk/Otaru.dx6023780) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.19886%2C141.00148&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jtFLjePx9V6B4YsS2fgyB5uVQoU=) 1-4-20 Ironai, Otaru, Hokkaido, 047-0031 ### What's nearby - ![Otaru Canal](https://images.trvl-media.com/place/6349569/87bf434a-a3b7-4772-a8f2-12a8e09f2e80.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Otaru Canal 1 min walk \- 0.1 miles - ![Otaru City General Museum Ungakan](https://images.trvl-media.com/place/553248621562276064/bf9ff137-2ef3-4594-a247-ac75a39c62b5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Otaru City General Museum Ungakan 2 min walk \- 0.1 miles - ![Sakaimachi Street](https://images.trvl-media.com/place/3000757633/b5c6ebd0-cb57-4b20-a56d-4dc444a9148e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sakaimachi Street 5 min walk \- 0.3 miles - Rinyu Morning Market 15 min walk \- 0.8 miles - Shin Nihonkai Ferry 2 min drive \- 1.1 miles ### Getting around - Otaru Station 9 min walk - Inaho Station 20 min drive - New Chitose Airport (CTS) 87 min drive ### Restaurants - ルタオ 2 min walk - 小樽ビール 小樽倉庫No.1 4 min walk - おたる政寿司 ぜん庵 5 min walk - 北海あぶりやき 運河倉庫 5 min walk - 魚屋直営食堂 うろこ亭 2 min walk ## About this property ### Hotel Sonia Otaru Upscale hotel near Otaru Canal An indoor mineral hot spring (onsen), a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Hotel Sonia Otaru. For some rest and relaxation, visit the hot springs. The on-site restaurant, 寿司バル イルオナイ（IL ONAI）, offers breakfast and dinner. Guests can connect to free in-room WiFi. Additional perks include: - Buffet breakfast (surcharge), hot springs on-site and self-parking (surcharge) - An electric car charging station, a water dispenser and a 24-hour front desk - Luggage storage, a front desk safe and coffee/tea in reception - Guest reviews give top marks for the helpful staff and location Room features All 149 individually furnished rooms include comforts such as premium bedding and air conditioning, in addition to amenities such as free WiFi and safes. Guests reviews speak well of the clean rooms at the property. More conveniences in all rooms include: - Toilets with electronic bidets, shower/bath combinations and free toiletries - 26-inch LCD TVs with digital channels - Fridges, free infant beds and electric kettles ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/23000000/22180000/22178300/22178269/84c59986.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Torifito Otaru Canal Otaru - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.8 Excellent 1,000 reviews £50 additional charges may apply 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=22178269&PinnedHotelID=22178269&HadPinnedHotel=true®ionId=-1&adults=2) ![Buffet](https://images.trvl-media.com/lodging/5000000/4650000/4644100/4644047/09886ccb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nord Otaru Otaru - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.8 Excellent 1,000 reviews £41 additional charges may apply 15 Apr - 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Height restrictions apply for on-site parking - Parking on site (JPY 1,200 per night) - Extended parking on site (JPY 1,200 per day) - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 2,420 for adults and JPY 1,400 for children - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - 寿司バル イルオナイ（IL ONAI） ### Things to do - Hot spring ### Family friendly - In-room cot - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Vending machine - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Spa - Hot spring - Hot springs open from 3:00 PM - 11:00 PM - Hot springs water temperature - 39 ºC - In-room massages - Public bath open from 3:00 PM - midnight - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchairs on site ### More - 3 buildings - 9 floors - Built in 1992 - Smoke-free property ## Room amenities ### Bedroom - Free cot - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 26-inch LCD TV with digital channels ### Food and drink - Electric kettle - Refrigerator - Room service ### More - Air conditioning - Desk - Electrical adapters - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 1:00 AM ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for JPY 4500.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately JPY 2420 for adults and from JPY 1400 for children - Self-parking fee: JPY 1200 per night - Extended parking fee: JPY 1200 per day - Cleaning/housekeeping/linen are available for an additional fee - Rollaway bed fee: JPY 4500.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Hot springs access available from 3:00 PM to 11:00 PM The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Parking height restrictions apply Guests with tattoos are not able to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Sonia Hotel Sonia Otaru Sonia Hotel Sonia Otaru Hotel Sonia Otaru, Hokkaido Sonia Hotel Otaru Hotel Sonia Otaru Hotel Hotel Sonia Otaru Otaru Hotel Sonia Otaru Hotel Otaru ## Frequently asked questions ### Is Hotel Sonia Otaru pet-friendly? ### How much does it cost to stay at Hotel Sonia Otaru? ### How much is parking at Hotel Sonia Otaru? ### What time is check-in at Hotel Sonia Otaru? ### What time is check-out at Hotel Sonia Otaru? ### Where is Hotel Sonia Otaru located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Sonia Otaru Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.2 Amenities ### 8.6 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 483 8 - Good 346 6 - Okay 120 4 - Poor 34 2 - Terrible 17 ## Reviews Verified ### 10/10 Excellent #### Alyssa 29 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Beautiful hotel, nice area, friendly staff, and spacious rooms. ##### Alyssa Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Christian 24 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was great, overlooking the canal, such a beautiful view at night. Bed was firm but actually comfortable, room size was decent too. Onsen was great, all amenities were clean. I will definitely return ##### Christian Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Kwan Leung 24 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, comfortable. ##### Kwan Leung Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Xiao 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great onsen experience! Lady's hot spring has outdoor area, Men's side does not, but have a great harbor & canal view. We heard that the breakfast there is great, and it is true! The only drawback is that there are only two laundary machines. ##### Xiao Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Adrian 4 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was friendly and helpful, would recommend if you are planning to stay in Otaru for a day. ##### Adrian Stayed 1 night in Apr 2025 Verified ### 8/10 Good #### Raymond 30 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Hotel! I wouldn't think twice about staying here again. Cafe was great & breakfast was also excellent! ##### Raymond Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Kwong Meng 6 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great view of the canal. Conveniently located with access to many food options within walking distance. ##### Kwong Meng Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### Kirk 11 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Relaxing atmosphere and helpful staff. ##### Kirk Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Wendy Lai Ling 1 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good view, friendly staff, close to anywhere. ##### Wendy Lai Ling Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Verified traveller 8 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good find in Otaru It was a lovely stay for my family. I will definitely recommend this hotel. ##### Verified traveller Stayed 2 nights in Jan 2025 Verified ### 8/10 Good #### Verified traveller 17 Apr 2025 Liked: Cleanliness #### Good location Good location in front of canal. And walking distance to the shopping street. ##### Verified traveller Stayed 1 night in Apr 2025 Verified ### 8/10 Good #### Choy 29 Apr 2025 Liked: Cleanliness, staff & service It has a very good hotel breakfast. The lobby, cafe are very beautiful. But the room is seriously dated and in need of a renovation. I love the area as it is right beside the Otaru canal where I can take walk in the early morning before the tourists come. ##### Choy Stayed 2 nights in Apr 2025 Verified ### 6/10 Okay #### Shan 16 Jul 2024 Disliked: Staff & service, amenities location is good ##### Shan Stayed 1 night in Jul 2024 Verified ### 10/10 Excellent #### Philip 28 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location in Otaru, walking distance to the center of things in this quint little town ##### Philip Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Ichaya 3 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, great service. Recommend. ##### Ichaya Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### Herman Kin Hei 3 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Conveniently close with views to the Otaru canal. Onsen bath within the hotel. Parking available onsite with reasonable price. ##### Herman Kin Hei Stayed 1 night in Sep 2024 Verified ### 6/10 Okay #### philip 27 Jul 2025 Staff was not friendly. Got there at 2:45 and would let us check in 15 min early. Asked to help call a taxi and declined help. Good location but honestly better hotels to stay. ##### philip Stayed 2 nights in Jul 2025 Verified ### 8/10 Good #### YASUYUKI 23 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The scenery was nice, but the sound of cars driving along the canal in the morning was quite loud. It was a shame that we could hear a lot of machinery noise. The bath was very nice, as it offered a great view. The breakfast was also quite good. ##### YASUYUKI Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Yuichi 19 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good. Food was great in hotel restaurant ##### Yuichi Stayed 1 night in Oct 2024 Verified ### 4/10 Poor #### THERESA 31 May 2025 Liked: Amenities Disliked: Property conditions & facilities Great location. Bed was broken on arrival. No place to eat a meal in the lobby area or coffee shop. Low door frames not suitable for tall people. ##### THERESA Stayed 1 night in May 2025 Verified ### 6/10 Okay #### Gail 17 Mar 2025 Liked: Staff & service Disliked: Property conditions & facilities The hotel is old and feels with less maintenance. Parking area not shovelled and only allow guests to park over 12pm on departure day. Staff communicate smooth and friendly; we felt paid more than how it deserves. Surrounding area is ok, walkable to all attractions and hotel room facing the canal. overall is an old and average hotel for us. ##### Gail Stayed 1 night in Mar 2025 Verified ### 6/10 Okay #### Devin 23 Jan 2025 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness Very nice hotel, however property was surprisingly dirty on close inspection. Mold in bathroom for example, damaged furniture. While staying here i became very ill, however staff were very accomodating and area around hotel is very ideal. Lots of tourist areas and very walkable. Main issue was cleanliness of the room. ##### Devin Stayed 3 nights in Jan 2025 Verified ### 8/10 Good #### Verified traveller 27 Sept 2024 Liked: Cleanliness, staff & service #### Spacious Room Nice large room and good amount of space as we were recommended this hotel by friends. Fixtures are dated but functional. Great view of the canal from our room! My only complaint is the layout of the bathroom with the toilet in front of the doorway I tripped and fell on the hard tile floor. Consider reversing the door swing so that the toilet is not immediately in front of the opening. ##### Verified traveller Stayed 2 nights in Sep 2024 Verified ### 6/10 Okay #### Katie 6 Aug 2024 Liked: Staff & service I was rather disappointed with this hotel. The lobby was very nice and open, upon check in, the service was excellent. However, the rooms are quite old, especially the bath room. There were hair and small dirt marks ok the bed sheets, and for some strange reason, the pillow are small and in a square shape (like a small European pillow). The hotel is made up of 3 wings, but only has one small restaurant, so in the morning the line is crazy and the food area is overcrowded. The food choice was very limited as well. The location of the hotel is great, right next to the Otaru Canal, easy walking distant to most of the tourist attraction. ##### Katie Stayed 1 night in Aug 2024 Verified ### 4/10 Poor #### Kamen 30 Jul 2024 Liked: Cleanliness #### Average Japanese hotel, complicated parking. The hotel is not new but reasonably maintained. Mattresses are a a bit squeaky. Overall a clean place. We didn’t use the onsen. We came with a small baby. It was a rainy day. We appreciate it was an hour early for check in, and no problem with us. But showing the reception staff that there are no cars at all in the parking lots they still asked us to go away, park in a public car park, and come back to park at the time of check in. Rules may be rules, but really…? Eventually we parked, but when we drove out in the rain on our rerun found there was no longer parking for us, as we hadn’t reserved our spot, only paid. We found parking in the end, but why so complicated? Anyway, we do not recommend this hotel for guests with a car. Parking in Japan is relatively inexpensive and not complicated, except here. The breakfast we also rate below average for both Asian and European standards, but not a deal breaker. Lots of other breakfast places nearby. I seldom write such reviews. Otaru is a charming town and worth visiting. ##### Kamen Stayed 1 night in Jul 2024 ---