Title: HOTEL NEUSCHLOSS OTARU Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HOTEL NEUSCHLOSS OTARU Travelers savor world-class cuisine at this urban sanctuary in Otaru, where the elegant atmosphere creates a genuine sense of escape from everyday life. ## Photo gallery for HOTEL NEUSCHLOSS OTARU ![Exterior - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/06ce922a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sauna, hot tub - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7a05f760.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7c50c171.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/da923fb2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Twin Room, Sea View | Down duvets, in-room safe, free WiFi, bed sheets - HOTEL NEUSCHLOSS OTARU (Otaru)](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/2d7e90c0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HOTEL NEUSCHLOSS OTARU sits in the heart of the city, offering a refined retreat complete with a bar and fine-dining restaurant. Guests relax in the full-service spa with its sauna and spa tub, while enjoying free in-room WiFi and helpful concierge assistance. ## Reviews 6.0 ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available £173 14 Jan - 15 Jan ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=106022782&PinnedHotelID=106022782&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 8 of 8 rooms ### View all photos for Superior Twin Room, Sea View ![Superior Twin Room, Sea View | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/55773c27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, Sea View ### Highlights Air conditioning LCD TV Down duvet Shower/bath combination Private bathroom Toilet with electronic bidet Hairdryer Cable channels - 409 sq ft - Sea view - Sleeps 2 - 2 Large Single Beds ### View all photos for Standard Twin Room, Bay View ![Standard Twin Room, Bay View | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/5064ea46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Bay View ### Highlights Air conditioning LCD TV Down duvet Shower/bath combination Private bathroom Toilet with electronic bidet Hairdryer Cable channels - 366 sq ft - Bay view - Sleeps 2 - 2 Large Single Beds ### View all photos for Comfort Quadruple Room ![Comfort Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/aa0b7524.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Quadruple Room ### Highlights Air conditioning LCD TV Down duvet Shower/bath combination Private bathroom Toilet with electronic bidet Hairdryer Cable channels - 560 sq ft - Sea view - Sleeps 4 - 2 Large Single Beds and 2 Single Futons ### View all photos for Panoramic Suite ![Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/720f5d3b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Air conditioning LCD TV Separate bedroom Down duvet Toilet with electronic bidet Shower/bath combination Private bathroom Bathrobes - 797 sq ft - 1 bedroom - Sea view - Sleeps 2 - 1 Queen Bed ### View all photos for Panoramic Suite ![Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/7c50c171.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Air conditioning LCD TV Separate bedroom Down duvet Shower/bath combination Private bathroom Toilet with electronic bidet Hairdryer - 732 sq ft - 1 bedroom - Harbour view - Sleeps 2 - 2 Large Single Beds ### View all photos for Superior Quadruple Room ![Superior Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/e6a6e180.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room ### Highlights Air conditioning LCD TV Down duvet Shower/bath combination Private bathroom Toilet with electronic bidet Hairdryer Cable channels - 560 sq ft - Sea view - Sleeps 4 - 2 Large Single Beds and 2 Single Futons ### View all photos for Superior Double Room ![Superior Double Room | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/b9bdf41f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning LCD TV Down duvet Shower/bath combination Private bathroom Toilet with electronic bidet Hairdryer Cable channels - 409 sq ft - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Luxury Suite ![Luxury Suite | Down duvets, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106030000/106022800/106022782/89ac3f4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Air conditioning LCD TV Separate bedroom Down duvet Shower/bath combination Private bathroom Toilet with electronic bidet Hairdryer - 667 sq ft - 1 bedroom - Bay view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/119000000/118160000/118150900/118150840/6eb4445c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Comfort Hotel ERA Sapporo North Kita Ward - Free Wi-Fi - Air-conditioning - Breakfast available - Laundry room 10.0 Exceptional 8 reviews £78 25 Jan - 26 Jan [](https://www.expedia.co.uk/Sapporo-Hotels-Comfort-Hotel-ERA-Sapporo-North.h118150840.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=6054145&destination=Sapporo (and vicinity)&destType=MARKET&latLong=43.062019,141.35173&searchId=5a035e57-bcca-4d0f-8465-ad87918c1936&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/111000000/110670000/110660500/110660456/ef2a8c61_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### SAPPORO HOTEL by GRANBELL Higashi - Spa - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 423 reviews £105 14 Jan - 15 Jan [](https://www.expedia.co.uk/Sapporo-Hotels-SAPPORO-HOTEL-By-GRANBELL.h110660456.Hotel-Information?chkin=2026-1-14&chkout=2026-1-15&rm1=a2®ionId=6054145&destination=Sapporo (and vicinity)&destType=MARKET&latLong=43.062019,141.35173&searchId=5a035e57-bcca-4d0f-8465-ad87918c1936&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1620000/1611900/1611854/6c777b2a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Monterey Edelhof Sapporo Sapporo City Centre - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 1,270 reviews £70 26 Jan - 27 Jan [](https://www.expedia.co.uk/Sapporo-Hotels-Hotel-Monterey-Edelhof-Sapporo.h1611854.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=6054145&destination=Sapporo (and vicinity)&destType=MARKET&latLong=43.062019,141.35173&searchId=5a035e57-bcca-4d0f-8465-ad87918c1936&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/43000000/42100000/42097300/42097299/a583b237.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mitsui Garden Hotel Sapporo West Sapporo City Centre - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.0 Wonderful 801 reviews £155 20 Jan - 21 Jan [](https://www.expedia.co.uk/Sapporo-Hotels-Mitsui-Garden-Hotel-Sapporo-West.h42097299.Hotel-Information?chkin=2026-1-20&chkout=2026-1-21&rm1=a2®ionId=6054145&destination=Sapporo (and vicinity)&destType=MARKET&latLong=43.062019,141.35173&searchId=5a035e57-bcca-4d0f-8465-ad87918c1936&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-HOTEL-NEUSCHLOSS-OTARU.h106022782.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-HOTEL-NEUSCHLOSS-OTARU.h106022782.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.23765%2C141.00737&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iEMj3dBBlKdILgMOmHzrZ9Ne4Xw=) 3-282,syukutsu, Otaru, hokkaido, 0470047 #### What's nearby - Otaru Shukutsu Panorama Observation Deck \- 3 min walk \- 0.2 miles - Shukutsu Marine Land \- 6 min walk \- 0.4 miles - Otaru Aquarium \- 6 min walk \- 0.4 miles - Otaru Kihinkan \- 11 min walk \- 0.6 miles - Nishin Goten \- 12 min walk \- 0.7 miles #### Getting around - Asari Station - 13 min drive - Inaho Station - 26 min drive - Sapporo (OKD-Okadama) - 62 min drive #### Restaurants - ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive - ‪青塚食堂 - ‬12 min walk - ‪小樽貴賓館 - ‬11 min walk - ‪レストラン おたる三幸 水族館店 - ‬8 min walk - ‪に志づか - ‬4 min drive ## About this property ### HOTEL NEUSCHLOSS OTARU Upscale hotel near Otaru Canal Consider a stay at HOTEL NEUSCHLOSS OTARU and take advantage of a bar, a full-service spa and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - Cooked-to-order breakfast (surcharge), a vending machine and meeting rooms - Concierge services, smoke-free property and a 24-hour front desk Room features All 58 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes. More amenities include: - Bathrooms with toilets with electronic bidets and shower/bath combinations - 42-inch LCD TVs with cable channels - Wardrobes/cupboards, heating and housekeeping ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/78000000/77090000/77088500/77088489/53bf1fcf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OMO5 Otaru by Hoshino Resorts Otaru - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.6 Excellent 160 reviews £107 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=77088489&PinnedHotelID=77088489&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/114000000/113570000/113561800/113561769/cdc61284.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Granbell Hotel Otaru Otaru - Free Wi-Fi - Restaurant - Air-conditioning - Parking available 8.4 Very good 52 reviews £84 29 Jan - 30 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=113561769&PinnedHotelID=113561769&HadPinnedHotel=true®ionId=-1&adults=2) ![301 (Twin or Double) | View from room](https://images.trvl-media.com/lodging/17000000/16090000/16089000/16088904/0e1c9c8a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LOFT Niseko Kutchan - 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バーラウンジ「ペルレ」 - レストラン「ブラウキュステ」 ### Things to do - Full-service spa ### Conveniences - 24-hour front desk - Shared microwave - Vending machine ### Guest services - Concierge services - Housekeeping (on request) (for a fee) ### Business services - Meeting rooms ### Outdoors - In a national park ### Full-service spa - Hot tub - Sauna - Spa open daily ### Accessibility - No lift - Thin carpet in room ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Slippers - Toilet paper - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### More - Air conditioning (climate-controlled) - Heating (climate-controlled) - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: from approximately JPY 2530 for adults and from JPY 990 for children - Cleaning/housekeeping/linen fee: JPY 1100 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as HOTEL NEUSCHLOSS OTARU Hotel HOTEL NEUSCHLOSS OTARU otaru HOTEL NEUSCHLOSS OTARU Hotel otaru ## Frequently asked questions ### Is HOTEL NEUSCHLOSS OTARU pet-friendly? ### How much does it cost to stay at HOTEL NEUSCHLOSS OTARU? ### How much is parking at HOTEL NEUSCHLOSS OTARU? ### What time is check-in at HOTEL NEUSCHLOSS OTARU? ### What time is check-out at HOTEL NEUSCHLOSS OTARU? ### Where is HOTEL NEUSCHLOSS OTARU located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## HOTEL NEUSCHLOSS OTARU Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.0 Cleanliness ### 8.0 Staff & service ### 6.0 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 0 8 - Good 0 6 - Okay 1 4 - Poor 0 2 - Terrible 0 ## Reviews ### 6/10 Okay #### Jui-Min 27 Jul 2025 Liked: Staff & service スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。 ##### Jui-Min Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Clybaun Hotel Galway](https://www.expedia.co.uk/Galway-Hotels-Clybaun-Hotel-Galway.h1201417.Hotel-Information) > > [Hotel Vibra Marco Polo I - Adults Only](https://www.expedia.co.uk/Sant-Antoni-De-Portmany-Hotels-Hotel-Playasol-Marco-Polo-I-Adults-Only.h1876450.Hotel-Information) > > [Hampton by Hilton Bournemouth](https://www.expedia.co.uk/Bournemouth-Hotels-Hampton-By-Hilton-Bournemouth.h9776432.Hotel-Information) > > [Hotels near Bridgewater Canal](https://www.expedia.co.uk/Bridgewater-Canal-Hotels.0-l553248635171419639-0.Travel-Guide-Filter-Hotels) > > [TravelodgeUK Hotels in Southsea](https://www.expedia.co.uk/Southsea-Portsmouth-Hotels-Travelodge-UK.0-n4773-0--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [ Quebecs Luxury Aparthotel](https://www.expedia.co.uk/Leeds-Hotels-Quebecs-Luxury-Apartments.h1551456.Hotel-Information) > > [Heathrow Inn](https://www.expedia.co.uk/London-Hotels-Heathrow-Inn.h7374651.Hotel-Information) > > [Hotel Rural Almazara](https://www.expedia.co.uk/Frigiliana-Hotels-Hotel-Rural-Almazara.h1526985.Hotel-Information) > > [Beach Resorts & Hotels in New Orleans](https://www.expedia.co.uk/New-Orleans-Hotels-Beach-Hotels.0-0-d178292-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Hilton Milan](https://www.expedia.co.uk/Milan-Hotels-Hilton-Milan.h5160.Hotel-Information) > > [Hotels near Exmoor National Park](https://www.expedia.co.uk/Exmoor-National-Park-Hotels.0-l6050529-0.Travel-Guide-Filter-Hotels) > > [Inns Sidmouth](https://www.expedia.co.uk/Sidmouth-Inns.d182643-aaInns.Travel-Guide-Accommodation) > > [Highlands Reserve Villas](https://www.expedia.co.uk/Orlando-Hotels-Highlands-Reserve-Villas.h9395364.Hotel-Information) > > [Hotels near Perry Barr Station](https://www.expedia.co.uk/Perry-Barr-Station-Hotels.d6234248.Travel-Guide-Hotels) > > [Golden Avenida Family Suites](https://www.expedia.co.uk/Salou-Hotels-Golden-Avenida-Family-Suites.h19483453.Hotel-Information) ### Flights > [Flights from Mississauga (YYZ) to Leeds (LBA)](https://www.expedia.co.uk/lp/flights/yyz/lba/toronto-to-leeds) > > [Flights from Edinburgh (EDI) to Antalya (AYT)](https://www.expedia.co.uk/lp/flights/edi/ayt/edinburgh-to-antalya) ### Cars > [Car hire in Castle Douglas](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Castle-Douglas.d182747.Car-Hire-Guide) ### Activities > [Things to do in Porto Moniz](https://www.expedia.co.uk/Things-To-Do-In-Porto-Moniz.d6055457.Travel-Guide-Activities) ### Packages > [Cyprus](https://www.expedia.co.uk/lp/theme-holidays/romantic-holidays/45/Cyprus) ### General ---