São Roque do Faial Holidays from £332

The property was very clean. Had everything required for our stay. A taxi ride away from amenities. Uber was very efficient. Only down side is the consistent barking at all hours of what I think is a nearby kennels. Along with 4:30am wake up calls by cockerels!! Take ear plugs ha

The hotel is in a good location, but the rooms are noisy at night. By 2:00 a.m., street noise and traffic can be heard . There is no on-site parking, so guests must use street parking and renew it by 8:00 a.m. ( free from 8 pm to 8am). Some rooms are below ground level (labelled Level 1, when in reality is -1). On a positive note, the reception staff is efficient and responsive. We were not initially given the room type we had booked, but the issue was resolved and we were moved to the correct room on the second night. Housekeeping could also be improved, particularly the bathroom cleaning. The Wi‑Fi was also frequently disconnected. We paid CAD 327 per night during the August high season, and at that price the hotel feels overpriced, especially since neither breakfast, nor parking is included. Overall, the value for money is disappointing.

After moving to an air conditioned room and getting the premium drinks upgrade our stay definitely improved. The staff were amazing and went out of their way to help you with whatever you ask. Evenings entertainment showed some great talent, most singers were amazing. Daytime activities were fun but were limited to very few. System for the shuttle bus to town could be improved as it was a free for all and people had to eventually get back off. Breakfast and lunch options were good however dinner was a hit or miss and we ate out a few times as a result. I would recommend this hotel as its waterfront location is beautiful however only if you get the upgraded options.