Luxury Double or Twin Room | Minibar, in-room safe, blackout curtains, iron/ironing board
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Reviews of Guest Urban – Hotel Design – Pinheiros

3 out of 5
Guest Urban – Hotel Design – Pinheiros
Rua Lisboa, 493 Pinheiros, São Paulo, SP

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 110 reviews" "
Rating 8 - Good. 50 out of 110 reviews" "
Rating 6 - Okay. 19 out of 110 reviews" "
Rating 4 - Poor. 7 out of 110 reviews" "
Rating 2 - Terrible. 3 out of 110 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sree Harsha

Liked: Cleanliness, staff & service, property conditions & facilities
Very chic. Very well maintained common space areas. Great service for breakfast. Super nice and friendly staff, very accommodative.
Stayed 1 night in May 2024

4/10 Poor

Aline

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They described it as Hotel and I was thinking of a hotel service. I got there and realized it is a hostel… similar to a house on top of a hair salon. The night I stayed they had a party… I had planned to book and relax on a actual hotel not a hostel party house

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Amazing location. Close to restaurants, bars, and near a laundromat for extended stays. One of the best free breakfasts. Quiet courtyard and working space for business travelers. Hotel staff is very helpful and friendly. Secure. Outlet Adapters available for international travelers. I would definitely stay here again and recommend to other travelers.
Stayed 6 nights in Nov 2022

8/10 Good

Bennett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Small Boutique Hotel
Small Boutique Hotel in a residential neighbourhood....but can't truly enjoy the neighbourhood since most places are closed due to carnival and national holidays.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel aconchegante e com uma equipe de staff muito simpática, educada e solicita. Eu realmente adorei o ambiente e a localização.
Stayed 2 nights in Jan 2020

6/10 Okay

Veronica, Kailua Kona

Liked: Cleanliness, property conditions & facilities
Property is well located in pleasant district, walking distance to Vila Madalena. Hotel patio is great, good breakfast (included). Cleanliness overall good. About there "urban design", great but a little cheap fix up, and need some maintenance. Young staff, very nice. But never saw owner or manager... My main issue, i check in for 3 nights, they told me (not ask) that i have to change room on the 3rd night. Never apologize. Like was normal i change room. I was not agree. Young kid at reception said will talk to manager. The day after another kid at reception, asked me again to change room. Said no. They insist, like was not a big deal... The next morning, they ask me again! Said no and like talk to manager. Never talk to manager but finally they agree im not changing room! Not professional at all. They overbooked, then make guess move room. Not right.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019

10/10 Excellent

Leif-Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off-beat industrial chic
Interesting off-beat B&B, industrial design, great location.
Stayed 1 night in Aug 2019

10/10 Excellent

Zasha

Liked: Cleanliness, property conditions & facilities, room comfort
Overall amazing
The place is beautiful, the breakfast amazing, cleanliness on point, really convenient location. But the attention was kind of bad, there were three people on the reception during our stay, the first two were really grumpy and never smiled, they treated us very bad; the last one was an amazing woman that attended us politely.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was well located, clean, and stylish. And above all, the staff was so welcoming and wonderful. I really enjoyed my short stay here.
Stayed 1 night in Mar 2019

8/10 Good

MAURICIO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service
A nice different experience
This is a different experience than a normal hotel: it's much more laid back and friendly, with a certain arty feel to it. Rooms are fine but windows don't close properly (not a problem if it's warm outside) and a bit basic, although with a pleasant décor. Breakfast is very simple. Area is great - one of the best in Sao Paulo with easy walking access to loads of nice cafes, bars and restaurants (particularly more towards the area of central Pinheiros). If you get tired of anonymous hotels that always offer the same, then this is the place to try something different.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crisp white linen
Clean with crisp white linen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week sta
Stayed for one week. It's not a bad location close to Pinheiros an Vila Magalena. Wifi was a bit hit and miss. Staff friendly, not much English. We're thankful for google translate. Breakfast was goo in general. However, although breakfast is until 10am. We were told that they were finishing up at 9am and hurry up! Other than that great stay.

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Top
Stayed 1 night in Oct 2023

6/10 Okay

gladius a

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Sem estacionamento - Diária cara para oferecido
O principal ponto benéfico é a localização. Contudo, essa localização sem estacionamento tornam muito difícil para quem está com carro, pois mesmo na rua, à noite, é muito difícil parar, e não há estacionamentos 24h a menos de 1 quarteirão. O quarto não tinha janela e não tinha espaço para trabalho, mas de resto é um bom hotel, limpo e um bom cafe da manhã. Contudo, o valor da diária não corresponde ao oferecido.
Stayed 2 nights in Sep 2023

2/10 Terrible

Carla

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Muito bom o ambiente e estrutura. Acredito que o valor da diária estava alta neste dia. Mas voltaria ao local.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Achei a localização do hotel agradável, mas achei o quarto bem pequeno, não há uma área que seja possível fazer qualquer trabalho, a água do banheiro era bem fraca, mas de maneira geral local ok. Achei um pouco caro pelo que é ofertado.
Stayed 2 nights in Apr 2023

10/10 Excellent

Isabella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cafe da manhã delicioso. Confortável e limpo
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

RODRIGO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pousada em Pinheiros. Condições ok. Ótimo local.
Boa acomodação, diferente de um hotel de rede, mais próxima de uma pousada. Localização ótima. Bom café da manhã. Não tem estacionamento, porém a rua é tranquila.
Stayed 1 night in Dec 2020

4/10 Poor

terence

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in e check-out o dono foi muito desagradável. Mal educado. Talvez porque foi com meu namorado... qualidade/preço não vale a pena
Stayed 1 night in Dec 2020

10/10 Excellent

MARALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

6/10 Okay

Antônio Gustavo

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Razoável
Hotel legal, com atendimento personalizado. Quarto em que eu fiquei era pequeno e na porta tinha uma cortina que entrava o sol pela manhã. Também o quanto ficava ao lado da cozinha e dava para ouvir barulho. Limpeza ok e localização otima
Stayed 1 night in Oct 2020

8/10 Good

Marilena

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2020

8/10 Good

CAROLINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Luiz Palauro

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Carolina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Boa.
Local agradavel, limpo, café da manhã bom mas peca no atendimento. Extremanente formais ou notadamente trabalhando de má vontade. Só escapou um rapaz que foi atencioso.
Stayed 4 nights in Nov 2019

8/10 Good

felipe

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
PRÓS: localização ótima; o ambiente é bastante acolhedor; chuveiro com temperatura estável; café da manhã satisfatório; CONTRAS: banheiro com problemas no box (vaza água no banho); assisti à limpeza de um quarto recém desocupado, e a funcionária responsável não trocou toda a roupa de cama, apenas fronhas, colchas e cobertores, ficou tudo "arrumadinho", mas com um lençol "usado" cobrindo o colchão, isso é grave caso não tenha sido reparado em outro momento.
Stayed 3 nights in Sep 2019

10/10 Excellent

Isadora Andrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei
Os quartos são como na foto! O local é muito legal também. Mas o hotel não possui placa na rua, o que nos deixa um pouco perdidos e perguntando se é ali mesmo. O café da manhã é simples e sem muitas opções, achei ele justo. Cama deliciosa. Bem localizado. Os recepcionistas nem todos são dos mais simpáticos mas nos trataram com respeito. O banheiro é bem lindo, limpo... não é muito grande mas é o suficiente. A água para banho é uma delicia de quente, porendo regular tb.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
El lugar en verano debe ser muy lindo por el patio exterior. En invierno es demasiado frió y no esta bien calefaccionado. El desayuno muy bueno, completo. Es para un par de dias solamente.
Stayed 3 nights in Aug 2019

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Definitivamente não vale o valor cobrado na diária
O hotel em si é simples.É uma casa com quartos esparsos nos espaços. O café da manhã é simples.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Rei

Liked: Cleanliness, staff & service
Local com uma pegada diferente, mais pra hostel! Eu como sou uma pessoa de mais idade, não me senti muito confortável! Localização excelente!
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Marius

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Heloisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nota 10!
Excelente localização e serviço! Recomendo muito!
Stayed 1 night in Oct 2018

8/10 Good

PaulaFlores, POA - Brazil

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel aconchegante, muito bem localizado, cheio de bares a pé do hotel ... boa relação custo benefício
Stayed 1 night in May 2018

8/10 Good

Jurandir

Liked: Cleanliness, staff & service
SIMPLICIDADE E BOA LOCALIZAÇÃO
Local de proposta simples, como esperado, mas confortável. A localização é boa. O café da manhã é bom. A crítica que faço diz respeito ao fato de o café da manhã começar a ser servido às 7:00 horas, mas a atendente que prepara os ovos mexidos sempre se atrasa, ao menos nas duas oportunidades em que me hospedei no local. A ducha não funcionou de forma adequada, porque perdia pressão com frequência, chegando a parar o jato d'água. Também não há estacionamento. O carro tem que ser deixado na rua (com zona azul) ou no estacionamento particular ao lado, que fecha às 20:00 horas e reabre às 7:00 horas.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nova experiência em SP...sensação de estar em cas.
Agradável, suave, nem parece que fiquei em um hotel....
Stayed 2 nights in Feb 2018

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

iussara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charme em São Paulo
Maravilhoso o lugar Quarto limpissimo
Stayed 1 night in Nov 2017