Santorini Caldera

The air conditioner was not working properly so it was very hot in our room. The staff kept saying that it felt cool to them so they wouldn’t do anything to help. It was cooler than outside but not cool enough to sleep. By the last night it was finally fixed after complaining over and over and over again

I was very disappointed with my stay at the Grand Ambassador in Akrotiri, Santorini. This hotel advertises itself as a 5-star property, but my experience did not reflect that standard. The room had an ants problem. I reported it to the staff and the manager, but nothing was done to resolve the issue during my stay. It's unacceptable to ignore a basic cleanliness concern like this. Though they cleaned everyday but it never took care of the ants. They needed to hire a company and spray the property. The hotel also advertises king-size beds, but the bed in my room was actually a queen, which was misleading. The manager argued it was a king and send someone else to measure. Come to find out the bed IS a queen size. He stated that he order king size and thats what he received. I paid for a king size bed not a queen. He didnt bother of trying to find another room or make it right. In addition, several fixtures in the room were outdated or in poor condition, making the room feel poorly maintained. The property was amazing with a beautiful panoramic view. The floor staff was super friendly. For a hotel that is advertising to be 5 stars, I expected much better service, maintenance, and honesty . Unfortunately, my experience fell far short of those expectations, and I would not recommend staying here unless these issues are addressed.

The hotel was really beautiful, breakfast was great very good selection, stuff are really friendly and helpful rooms are very clean, also great location only 3 min walk to the beach and loads of restaurants and shops options and close to bus stations travel to Fira. We had the best time as a family of three.