Title: Novus Plaza Hodelpa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3115&destination=Santo+Domingo%2C+Distrito+Nacional%2C+Dominican+Republic&selected=551407&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novus Plaza Hodelpa Travelers balance adventure and relaxation at Novus Plaza Hodelpa, where days filled with mountain biking excursions lead into vibrant evenings in Zona Colonial ## Photo gallery for Novus Plaza Hodelpa ![View from property - Novus Plaza Hodelpa (Santo Domingo)](https://images.trvl-media.com/lodging/1000000/560000/551500/551407/a1e78b4c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Novus Plaza Hodelpa (Santo Domingo)](https://images.trvl-media.com/lodging/1000000/560000/551500/551407/cb7122c9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Novus Plaza Hodelpa (Santo Domingo)](https://images.trvl-media.com/lodging/1000000/560000/551500/551407/6521855d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Novus Plaza Hodelpa (Santo Domingo)](https://images.trvl-media.com/lodging/1000000/560000/551500/551407/e23d84f5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Novus Plaza Hodelpa (Santo Domingo)](https://images.trvl-media.com/lodging/1000000/560000/551500/551407/f5381bfe.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Zona Colonial offers the perfect mix of activity and downtime at Novus Plaza Hodelpa. Enjoy a massage after exploring on rented bikes or a gym session. The 24-hour front desk helps guests transition between daytime adventures and lively nightlife seamlessly. ## Reviews 7.0 Good ## Popular amenities - Pet-friendly - Restaurant - Air-conditioning - Gym - Business services - Bar ## Room options ### Check availability for these dates Tonight [Mar 28 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSanto-Domingo-Hotels-Novus-Plaza-Hodelpa.h551407.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSanto-Domingo-Hotels-Novus-Plaza-Hodelpa.h551407.Hotel-Information) ## About the area Zona Colonial, a neighbourhood in Santo Domingo, is home to Novus Plaza Hodelpa. Three Eyes National Park and Columbus Park reflect the area's natural beauty and area attractions include Larimar Museum and Amber World Museum. Looking to enjoy an event or a game while in town? See what's going on at Palacio de los Deportes Virgilio Travieso Soto, or consider a night out at Hard Rock Live. [Visit our Santo Domingo travel guide](https://www.expedia.co.uk/Santo-Domingo.dx180024) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.47339%2C-69.88546&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LPS1hhtB4Mf6K_ACHsoxWaEFm-Q=) Calle El Conde, Esquina Hostos, Santo Domingo, Distrito Nacional, 10211 ### What's nearby - ![Calle El Conde](https://images.trvl-media.com/place/3115/1c7f6453-4154-46bf-b21a-8aabc2899928.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calle El Conde 1 min walk \- 0.0 miles - ![Columbus Park](https://images.trvl-media.com/place/3115/3d9f57c4-2311-4182-ab29-08d086bc552e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Columbus Park 1 min walk \- 0.1 miles - ![Calle Las Damas](https://images.trvl-media.com/place/3115/0e660b28-606c-4338-8011-9429afedbb65.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calle Las Damas 4 min walk \- 0.3 miles - ![Malecon](https://images.trvl-media.com/place/553248635919601763/2cf169d4-e4b8-4f50-84ab-8a82dbce627c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Malecon 7 min walk \- 0.4 miles - Santa Maria la Menor Cathedral 3 min walk \- 0.2 miles ### Getting around - Amin Abel Station 5 min drive - Santo Domingo (JBQ-La Isabela Intl.) 36 min drive ### Restaurants - Restaurante Conde de Peñalba 1 min walk - Jalao 2 min walk - Casa De Yura 3 min walk - Pizzarelli 2 min walk - Casa Barista 2 min walk ## About this property ### Novus Plaza Hodelpa Hotel near Malecon At Novus Plaza Hodelpa, you can look forward to a nightclub, an airport shuttle and a corner/local shop. Treat yourself to a massage or other spa services. Enjoy the gym, as well as activities such as mountain biking. A terrace, shopping on-site and dry cleaning/laundry services are available to all guests. Other perks at this hotel include: - Bike hire, a round-trip airport shuttle (surcharge) and a lift - Meeting rooms, a gift shop and multilingual staff - Luggage storage, a 24-hour front desk and free newspapers Room features All 96 rooms feature comforts such as air conditioning, as well as amenities such as room service. Extra amenities include: - TVs with cable channels ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/30000000/29310000/29301200/29301156/8e894bd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran Hotel Europa Santo Domingo, Trademark by Wyndham Zona Colonial - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 1,000 reviews £80 includes taxes & fees 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=29301156&PinnedHotelID=29301156&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Premium Level Room | Room amenity](https://images.trvl-media.com/lodging/1000000/900000/892200/892135/1dcc48ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Santo Domingo Miraflores - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 1,423 reviews £87 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=892135&PinnedHotelID=892135&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/9000000/8170000/8167100/8167029/0928133a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Merey Zona Colonial - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 6.8 487 reviews £17 includes taxes & fees 20 Apr - 21 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=8167029&PinnedHotelID=8167029&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/34000000/34000000/33998600/33998576/a1199d9e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cataleya Hotel Zona Colonial - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 376 reviews £54 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=33998576&PinnedHotelID=33998576&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/2000000/1160000/1150500/1150433/49b08026.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Napolitano Hotel Zona Colonial - Pool - Spa - Parking included - Free Wi-Fi 7.6 Good 927 reviews £82 includes taxes & fees 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=1150433&PinnedHotelID=1150433&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/107000000/106260000/106260000/106259964/3fbfc98e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Empyrean Art Deco Zona Colonial - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.0 Wonderful 114 reviews £68 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=106259964&PinnedHotelID=106259964&HadPinnedHotel=true®ionId=-1&adults=2) ![Arcade](https://images.trvl-media.com/lodging/10000000/9750000/9743500/9743456/44db4f1b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### RIG Puerto Malecon Zona Colonial - Pool - Breakfast included - Spa - Free Wi-Fi 7.4 Good 552 reviews £53 includes taxes & fees 2 Apr - 3 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=9743456&PinnedHotelID=9743456&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1820000/1817700/1817661/66551567.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boutique Hotel Palacio Zona Colonial - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 1,002 reviews £70 includes taxes & fees 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=1817661&PinnedHotelID=1817661&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/930000/921800/921747/3e624fe3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hodelpa Caribe Colonial Zona Colonial - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 1,001 reviews £87 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=921747&PinnedHotelID=921747&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/111000000/110280000/110278900/110278861/14cade01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Honky Tonk Colonial Zona Colonial - Breakfast included - Free Wi-Fi - Air-conditioning - Housekeeping 9.6 Exceptional 172 reviews £48 includes taxes & fees 2 Apr - 3 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=110278861&PinnedHotelID=110278861&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=551407&PinnedHotelID=551407&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=551407,29301156,892135,8167029,33998576) ## Property amenities ### Internet - Available in all rooms: Internet access ### Parking and transport - Return airport shuttle (surcharge) ### Food and drink - A bar/lounge - A restaurant ### Things to do - Bicycle rentals - Gym - Mountain biking - Nightclub - Shopping - TV in common areas ### Family friendly - Babysitting - Grocery/convenience store - In-room cot ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Terrace ### Spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ### More - 4 floors ## Room amenities ### Bedroom - Cot ### Entertainment - TV with cable/satellite channels ### Food and drink - Room service ### More - Air conditioning ## Policies ### Check-in Check-in time starts at 3 PM ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools All residents of Dominican Republic are required to exhibit a valid passport, driving licence, and local ID at the time of check-in. Travellers who are not citizens of Dominican Republic will have to show a valid passport only. ### Access methods Staffed front desk ### Pets Pets are allowed ### Children and extra beds Children are welcome Cots are available on request at the property ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property caters to LGBTQ+ guests This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Mercure Comercial Santo Domingo Santo Domingo Mercure Comercial Santo Domingo Santo Domingo Mercure Comercial Santo Domingo Hotel Hotel Mercure Comercial Mercure Comercial Santo Domingo Mercure Comercial Hotel Hotel Mercure Comercial Santo Domingo Santo Domingo Santo Domingo Hotel Mercure Comercial Santo Domingo Hotel Hotel Hotel Mercure Comercial Santo Domingo Hotel Mercure Comercial Santo Domingo Santo Domingo Novus Plaza Hodelpa Hotel Novus Plaza Hodelpa Santo Domingo Hotel Mercure Comercial Santo Domingo Novus Plaza Hodelpa Hotel Santo Domingo ## Frequently asked questions ### Is Novus Plaza Hodelpa pet-friendly? ### What time is check-in at Novus Plaza Hodelpa? ### What time is check-out at Novus Plaza Hodelpa? ### Does Novus Plaza Hodelpa provide a shuttle to the airport? ### Where is Novus Plaza Hodelpa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Novus Plaza Hodelpa Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 8.4 Location ### 7.2 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 92 8 - Good 231 6 - Okay 171 4 - Poor 76 2 - Terrible 42 ## Reviews Verified ### 6/10 Okay #### cassandra 12 Sept 2016 Disliked: Staff & service I ad a nice stay. The best thing is the location of the hotel which is in the Colonial area in Santo Domingo ##### cassandra Verified ### 8/10 Good #### Pedro 10 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel very good location Excellent Good restaurants. Historical and very Safe to walk around. ##### Pedro Verified ### 8/10 Good #### Doris 9 Sept 2016 Liked: Staff & service #### Vacations on RD Food and service wonderful Plus happy hour ![](https://a.travel-assets.com/ugc/hotel-reviews/s709-p3adac9f0-76a4-11e6-8476-2a1f32291a43-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1470-p3ea0f9b0-76a4-11e6-8476-2a1f32291a43-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Doris Verified ### 2/10 Terrible #### Lucien 19 Aug 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel à éviter Pas de climatisation pendant une semaine et aucune solution ni geste commercial proposés pour compenser cet inconvénient majeur ##### Lucien Verified ### 6/10 Okay #### mirage soleil 15 Aug 2016 #### Pratique Hôtel pratique pour quelques jours. Très bon emplacement mais pas le must pour farniente. ##### mirage soleil Verified ### 8/10 Good #### RICARDO 5 Jul 2016 Liked: Staff & service, room comfort Disliked: Cleanliness #### LO RECOMIENDO A QUIEN VISITE LA ZONA COLONIAL Todo muy bien y con ganas de REPETIR la experiencia,el desayuno en el hotel EXCELENTE. ##### RICARDO Verified ### 8/10 Good #### Verified traveller 28 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great for the price good location and service ##### Verified traveller Verified ### 6/10 Okay #### Verified traveller 26 Jun 2016 Liked: Cleanliness, staff & service #### In the old city The hotel is good for a couple days stay in Santo Domingo. It is in the heart of the Colonial Zona. Many restaurants along the strip. The hotel is definitely at a budget price with breakfast. ##### Verified traveller Verified ### 6/10 Okay #### Oscar 23 Jun 2016 Liked: Room comfort #### Incomunicado stay I stay there because the staff is nice, the food is good, the room is good enough. BUT no internet is a deal killer. Will Not go back again. ##### Oscar Verified ### 2/10 Terrible #### Verified traveller 8 Jun 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is in poor shape, quite expansive for what it is offering. I'm very surprise seeing that the Accord Group have this hotel holding its flag. The rooms are very small and dust is covering most of the furniture. At the bathroom the toilet was having water all over the floor and the shower was dirty and so small that I could touch the ceiling with my head (I'm 5 11"). Domestic flies were all over the restaurant. Very difficult the neighbourhood. I just stepped outside and was approached by a man offering women and drugs. In minutes later I saw this same man circulating by the hotel area. ##### Verified traveller Verified ### 6/10 Okay #### Nada 3 Jun 2016 Disliked: Cleanliness, property conditions & facilities #### Best budget hotel around Good location and if on a budget this is your hotel. Breakfast was poor so don't bother, although the food from the restaurant is good. ##### Nada Verified ### 4/10 Poor #### Verified traveller 15 May 2016 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Hôtel sale et bruyant Hôtel bien placé, mais rien à voir avec un Mercure en France (hôtel \*\*). Nuit très bruyante Couloir jonchée de plateaux durant 2 jours. Pas cher, bien situé, rien de plus. ##### Verified traveller Verified ### 2/10 Terrible #### Jozefina 14 May 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel ever. Dirty, bad service. Bad matrass. Worst hotel ever. This is not a hotel but a hostel. Dirty, old, bad matrass, no pillows, only 1 towel. This is not worth a Mercure. This is a pure dirty hostel. It was a nightmere !!!!!! ##### Jozefina Verified ### 4/10 Poor #### Verified traveller 14 May 2016 Liked: Staff & service Disliked: Room comfort #### Bof ... hôtel très bien placé, chambre minuscule ! Salle de bain lamentable (il faut enjamber la cuvette des toilettes pour aller dans la douche). Pas de prises de courant. Bon buffet petit déjeuner et personnel très sympathique. Ne Mérite pas l’étiquette Mercure mais devrait être IBIS ##### Verified traveller Verified ### 8/10 Good #### Rosemond 9 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities Carol the receptionist was excellent ##### Rosemond Verified ### 6/10 Okay #### laurent 27 Apr 2016 Liked: Cleanliness, staff & service #### idéal pour découvrir le quartier colonial hôtel très bien placé mais équipement moyen. Pas de prise dans les petites salles de bain, une seule sous une table de nuit dans la très petit chambre. Personnel sympathique et très serviable. Petit déjeuner très correct. Mais reste cher pour les prestation qui se rapproche plus d'un IBIS, bar hors de prix (expresso 2,5 Euro) ##### laurent Verified ### 4/10 Poor #### Verified traveller 26 Apr 2016 Liked: Staff & service Disliked: Room comfort #### Out of the way Noisy next to the club confusing to get to i did not feel safe in the neighborhood. Seem historical but the hotel did not have parking ##### Verified traveller Verified ### 8/10 Good #### Jose 18 Apr 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Busiess trip Hotel is in the Colonial Area of the city. Close to shopping and restaurants. ##### Jose Verified ### 6/10 Okay #### peter 16 Apr 2016 Liked: Cleanliness #### Middle of Zona colonial Not much to say about the room , adequate for a or a couple of nights stay, decent breakfast , now served as advertised 0630 (last time I stayed in the hotel around 0720) , so, all in all, totally ok . ##### peter Verified ### 2/10 Terrible #### Mary anne 7 Apr 2016 Liked: Cleanliness Disliked: Staff & service, room comfort #### Our belongings were stolen from our room. The fridge did not work in our room. The location was great. The hot water shower was great. We had our things stolen from our room and all they said was sorry. I was very unhappy about this. ##### Mary anne Verified ### 4/10 Poor #### gayle 5 Apr 2016 Disliked: Staff & service, property conditions & facilities, room comfort Rooms are very small, mustysmelling, bed terrible. ##### gayle Verified ### 2/10 Terrible #### Frank 25 Mar 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Please don't punish yourself staying at Mercure Stayed only one night arrived around 8:00 just hoping to have a good rest after a long trip but the room was so dirty and lots of hair on the floor, left over food from last occupant and then in the morning just realized there were two cellphones under my blanket (meaning that my bed was not cleaned or blankets changed before I occupy the room). I had to wait around an hour to take a shower because there were several rooms without water including mine; faucet in the bathroom was broken and the curtain were so dirty an one of them broken. The free breakfast is joke and the wifi was not working. Please do yourself a favor and pay a bit more and stay in a real hotel. ##### Frank Verified ### 8/10 Good #### Verified traveller 18 Mar 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### best area in town easy check in, flexible staff. almost got mugged at night but generally the area is very safe. was 2:30 am when it happened. ##### Verified traveller Verified ### 6/10 Okay #### Verified traveller 27 Feb 2016 #### One of Numerous Stays Here Rooms are very small IBIS style. I was give a room with 1 queen bed and 1 small bed. Almost no space to get around in the room. Shower pressure at this hotel has never been good and this trip was no exception. While I have no problems staying here for 1to 2 nights, next time I am going to try a different hotel. ##### Verified traveller Verified ### 4/10 Poor #### javier 22 Feb 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mala experiencia Realmente el hotel está bastante viejo, el baño tenia una gotera en él techo q me tocaba lavarme las manos y la boca haciéndome a un lado, informe del daño pero no fue solicionado ##### javier ---