Entire apartment

Austral Suites

Property class: 3.5

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Located close to Sernatur and Vivo Panorámico, Austral Suites provides a rooftop terrace, laundry facilities and a gym. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Gym

Room options

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Showing 4 of 4 rooms

View all photos for Apartment, 1 Bedroom

Room

Apartment, 1 Bedroom

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

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Room

Studio

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Apartment, 1 Bedroom

Living room

Superior Apartment, 1 Bedroom

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Room

Apartment, 2 Bedrooms

  • City view
  • 527 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

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About the area

Located in Providencia, a neighbourhood in Santiago, Austral Suites is in the entertainment district and near a metro station. Vivo Panorámico and Costanera Center are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Santiago Metropolitan Park and San Cristobal Hill. Sernatur and Plaza de Armas are two other places to visit that come recommended. Visit our Santiago travel guide
View more Apartments in Santiago
Map
Francisco Antonio Encina 1781, Providencia, Santiago, Region Metropolitana, 7500040

What's nearby

  • A park with a red sculpture, yellow woven structures, and green grass.
    Sculpture Park
    7 min walk - 0.4 miles
  • A large white statue on a pedestal with people around it.
    Santiago Metropolitan Park
    10 min walk - 0.6 miles
  • A cityscape with a prominent skyscraper and snow-covered mountains in the background.
    Costanera Center
    17 min walk - 0.9 miles
  • Vivo Panorámico
    8 min walk - 0.4 miles
  • Clínica Indisa
    9 min walk - 0.5 miles

Getting around

  • Pedro de Valdivia Station
    4 min walk
  • Santiago Central Station
    21 min drive
  • Santiago (SCL-Arturo Merino Benitez)
    25 min drive

Restaurants

  • Le café de la vie
    3 min walk
  • Vito’s Chees
    4 min walk
  • Meeting Cafe
    1 min walk
  • Tavelli
    1 min walk
  • Turkish Doner
    4 min walk

About this property

Austral Suites

  • Apartment near Costanera Center
  • Located close to Sernatur and Vivo Panorámico, Austral Suites provides a rooftop terrace, laundry facilities and a gym. Guests can connect to free in-room WiFi.
  • Other perks include:
    • An outdoor pool
    • Self-parking (surcharge), express check-out and express check-in
    • A lift, tour/ticket information and laundry services
    • Luggage storage, concierge services and a 24-hour front desk
  • Room features
  • All rooms are individually furnished, and include comforts such as premium bedding and furnished balconies, in addition to thoughtful touches such as free WiFi and air conditioning.
  • More conveniences in all rooms include:
    • Rainfall showers, shower/bath combinations and hairdryers
    • 32-inch flat-screen TVs with premium channels
    • Wardrobes/cupboards, full-sized fridge/freezers and microwaves

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Frequently asked questions

Does Austral Suites have a pool?

Yes, this property has an outdoor pool.

Is Austral Suites pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Austral Suites?

Self-parking is available for USD 10 per night. Limited spots are available.

What time is check-in at Austral Suites?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 30 (subject to availability).

What time is check-out at Austral Suites?

Checkout is at noon. Late checkout is available for USD 30 (subject to availability).

Where is Austral Suites located?

Located in Providencia, this apartment building is within a 10-minute walk of Sernatur and Vivo Panorámico. Costanera Center and Santiago Metropolitan Park are also within 1 mi (2 km). Pedro de Valdivia Station is only a 4-minute walk and Manuel Montt Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Austral Suites Reviews

8.2

Very good

8.2

Cleanliness

9.2

Location

7.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 46 out of 106 reviews
Rating 8 - Good. 39 out of 106 reviews
Rating 6 - Okay. 11 out of 106 reviews
Rating 4 - Poor. 3 out of 106 reviews
Rating 2 - Terrible. 7 out of 106 reviews

Reviews

Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Location was good and safe. Very near metro. Unfortunately my 9th floor room faced west so I had the sun beating in almost all day... unless I shut all the drapes which was depressing. It is an unmarked building so good luck finding it. No little extras like bath soap and shampoo or a bottle of water. TV is in bedroom area not living room area. Wifi is good. No one speaks English do you better know Spanish. I paid in advance but I got a bill under my door to pay again. What a frustrating nightmare trying to explain I already paid. I think they were saying they never heard of Orbitz. It was eventually figured out--no, I didn't pay again. They don't respond to emails either. Not worth all the headaches if you are on vacation. I can deal with no bath soap but I cannot deal with terrible communication.
Stayed 4 nights in Mar 2019
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Cleanliness
Lägenheten var smutsig och saknade handdukar till alla.
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Disliked: Cleanliness

Custo x Benefício bom

Localização ótima,!!!Perto de tudo,aliás sempre que vou a Santiago fico no bairro Providencia.Atendimento na recepção bom.Nao esqueçam chekin somente após 15 hrs e isso não foi informado anteriormente.O apartamento em geral bom. Uma kitnet completa! Cozinha bem equipada e nova. A cama muito ruim,no caso de casal juntam os colchões e são colchões de péssima densidade. Não trocam as toalhas e fim de semana sem limpeza. Aliás não espere roupas de cama e toalhas muito limpas!! Mas mesmo assim indico pelo custo benefício!!
Stayed 4 nights in Sep 2019
Verified review

2/10 Terrible

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

HOTEL COBRA IVA (VAT) DE 19% DE BRASILEIROS

Foi me cobrado o IVA (VAT) de 19% sob o valor total da estadia, mesmo o contrato estar estipulando que brasileiros, mostrando o passaporte, e pagando em dólares, não incidiria em tal imposto. Estou com chamado aberto perante a Hoteis.com a fim do ressarcimento do valor que totaliza R$ 342,40 cobrados indevidamente!
Stayed 7 nights in Aug 2019
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities

Mala experiencia

La persona que administra (Sra.Pilar) tiene mal trato y se nota que no hay buena relación con Conserjeria
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
El estacionamiento se paga aparte y tiene un costo de US$ 15 mas IVA , a pesar de haber aceptado el valor en el momento de tratar de usarlo el conserje no accedió pues no le habían informado , el lavamanos del departamento tenía una fuga y el baño se inundaba , la manilla de la puerta de entrada se soltaba completamente, la estadía no fue de mi agrado.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista es increible THE view is awesome El tamaño y la decoración está impecable
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% recomendable

100% recomendable. Depto bien equipado. Llegada fácil, buen lugar cerca del metro, poco ruido exterior por las noches.
Stayed 4 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very quiet. But just a few meters out is Providencia, a busy avenue with lots of shopping and restaurants. Subway station is close by.
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leuke plek

Heerlijk appartement, leuke buurt, goede restaurantjes
Stayed 4 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Todo impecable buena ubicación recomendable
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
L’emplacement. Les commodités. L’absence de comptoir de réception est le seul point négatif
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Hospedagem Providencia - Santiago do Chile

Ótima localização, perto de mercadinhos, farmácia e cafés. Wi-Fi excelente. No geral é uma hospedagem modesta - limpeza e conforto estão dentro do normal . O prédio é residencial e na fachada não há informação nenhuma que identifique com o nome Austral Suítes, o que causa uma certa insegurança. No geral, cumpre o que promete, sem surpresas positivas ou negativas.
Stayed 3 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Location, everything we needed!

Situated in the heart of Providencia, Satiago our four day stay at the Austral Suites was a perfect way to finish our vacation. The shower was excellent with lots of hot water, and the bathroom clean, (important after a hiking holiday), the kitchen had everything we needed and the view from the 18th floor a delight. While we understood the apartment would not be serviced we were still offered clean towels each afternoon and the toilet paper was replenished. There were tea and coffee sachets to get us started on the first day. Everything we wanted was within walking distance, and the area felt safe with lots of wonderful eating choices. While we did not share a language, we found the staff, through google translator, to be extremely helpful and friendly. There are laundry facilities and a swimming pool - both of which we utilised. We are thrilled with our choice. Highly recommend.
Stayed 4 nights in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No volveria....

El lugar y la zona buenos, esto nomes un Hotel son apartamentos, no hay ningun servicio adicional en el lugar, No hay un counter y la Sra encargada es bastante poco amable y sarcastica.... no volveria a este lugar...
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local ideal em Santiago

O Austral Suites fica super bem localizado, a apenas 1 quarteirão da estação de metrô Pedro de Valdívia, em um ponto do bairro Providencia cheio de restaurantes, bares, supermercados e lojas de cambio. E a rua em que está localizado o prédio é bastante tranquila.
Stayed 4 nights in Dec 2017
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Recomendo

Ótima localização, próximo ao metrô, cafés e supermercado. Quarto com cama confortável, varanda pequena mas agradável.
Stayed 4 nights in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo muito

Foi tudo muito bom! Quando cheguei já tinha uma pessoa me esperando para fazer o check in, o apartamento é limpo, confortável, bem localizado, passa uma camareira todo dia e da uma geral no quarto! A minha estadia foi sensacional!
Stayed 5 nights in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minha casa em Santiago, maravilhoso.

Tirando o contratempo da cobrança, que foi combinado pagamento no prédio e eles cobraram no cartão gerando um constrangimento e cobrança de iof, o resto é tudo muito bom, apartamentos limpos, bem montados, com utensílios novos, a uma quadra do metro, a 1,5km do melhor e maior shopping center de Sntiago, a passos de restaurantes maravilhosos. minha casa em Santiago do Chile.
Stayed 4 nights in Jun 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não é hotel é um quarto e sala de luxo.

Não é hotel é um quarto e sala de luxo, por isso é maravilhoso bem montado uma cozinha pequena e super bem equipada uma varandinha para curtir um frio tomando um tinto, super próximo do metrô dos restaurantes de providencia. Maravilhoso
Stayed 4 nights in Jun 2017
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Clean, well equipped, quiet, with amazing views

This is a very nice apartment which compares very positevely with other apartments in the area. It is well equiped and well maintained. It is located in a very central location but at the same time in a quiet spot with amazing views from the 21st floor
Stayed 4 nights in May 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un desastre el App. Sucio, con muy pocas cosas para poder hacer nada, siquiera servilletas había. Se rompió la heladera no enfriaba y nadie vino a verla. La television tiene prácticamente canales de aire, no hay un mínimo de abono de cable con canales. UN DESASTRE!!!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo perfecto, el departamento es tal cual se ve en las fotografías, la limpieza perfecta, el edificio muy bien ubicado y muy seguro.
Verified review

6/10 Okay

Liked: Cleanliness

Great location but some let-downs.

The hotel location is very convenient. 5 minute walk to metro station. Easy check in. Daily rubbish pick up. The kitchen had all the amenities. The apartment overall is comfortable and promising but I found some let-downs. The lighting was very poor in the living room, bathroom and bedroom. The curtains had holes. The towels look very old and with a funny smell, not sure whether from detergent or a cleaning product. There was also a smell in the bathroom (like sewage)