- Liked: Cleanliness, property conditions & facilities
- Disliked: Room comfort
Uncomfortable Rooms and Scary Maitre D's
I read some of the same problems in other reviews, but didn't believe the, they were right. First let me say that it is a beautiful property. They seem to act like they are a 5-star hotel, but they aren't. We weren't expecting a 5-star either. Some of the staff acts a bit arrogant, very arrogant. Pools are cold, the sea is warmer. The reviews about the rooms smelling bad are correct. You open the door to your room and wow, does it smell horribly musty. The mattresses are rock hard. No comfort whatsoever. Not very inviting. The room was pretty and nicely appointed as well as the bathroom though. Let's talk arrogance. The maitre d's were downright scary. We arrived at the hotel around dinner time and asked the front desk if we needed a reservation for dinner, she assured we didn't. The maitre d' acted like it was such an imposition because we did purchase the dinner plan. He was rude and like I said scary. There were plenty of tables, but he was in a huff having to seat us. Needless to say we decided not to have dinner there again. Until the last night, we decided to give it another go because of convenience. This time they sent us down to the other restaurant because we didn't have the dinner package. Again, the maitre d', a different one, was just as rude and scary as the first one. We just about walked out, we should have! Food and drinks expensive too.