Don't believe what you read when they claim this hotel has air conditioning. On a relatively warm evening (around 22c) we tried to use the air con but it didn't work. When we went to reception to resolve this matter, they informed us that it was too cold for air con and if they had it on it would kill us! We notified them it was on their website but they really didn't care.
We also had no shelves or drawers to put any of our clothes in, and we couldn't open the wardrobe door because it was totally broken! The next day they gave us another room to sort out the wardrobe issue but we still had no air con and were still stuck with a choice of a rock hard bed or a totally busted bed with no springs!
The all inclusive food was an abysmal buffet with very little choice that hardly changed from meal to meal. On the plus side, we both lost weight so if this is your goal then maybe this is the hotel for you!
The only redeeming feature about this hotel was the location. It was in the centre of everything in Santa Susanna so we could escape the hotel at virtually anytime and pay for our food elsewhere.
Overall, this was a poor stay but it is one of those experiences that stays with you forever, and you have to choose to laugh rather than cry about it.