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Reviews of Hotel Perla Suite Santa Marta

3 out of 5
Hotel Perla Suite Santa Marta
Carrera 6 No. 11-35, Santa Marta, Magdalena

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 38 reviews" "
Rating 8 - Good. 5 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

zdravko

Stayed 2 nights in Jan 2023

4/10 Poor

Shiny

Travelled with partner
Disliked: Staff & service, amenities
The property was fine, looked nicer than the actually quality of the property. The shower water pressure was not fantastic and it mostly stayed at medium warm. Our room looked nice though! The staff only spoke Spanish, though a nice young man did give us directions in English once — only saw him the one time. I speak middling Spanish (enough to get around) and my partner elementary Spanish. We were able to ask the staff for directions to the bus station just fine. The staff was overall, cold. Not rude, not mean, but cold. The location is in the corner of the center which makes everywhere you might want to walk about 10-20min away. There is a public bus station just a 5-8 min walk from the hotel which was the best part about this place! We were really really peeved when they charged us an absurd penalty for a used towel. We were charged $50,000 COP (a third of the cost of the room for a night) for the towel you step on when you get in and out of the shower. The shower is flush with the floor and it leaks out into the bathroom. We wiped the floor down with it 2 nights in a row. It got dirty. We were charged a penalty. The towels (bath, hand, etc.) are really thin and rough. There’s no chance it costs that much in Colombia to replace that towel, or to simply wash it — or god forbid — bleach it. We felt like we were ripped off. It was not a good check out. But, we didn’t speak enough Spanish to contest it, so we paid. Would not recommend.
Stayed 2 nights in Dec 2021

10/10 Excellent

Diana

Stayed 1 night in Dec 2021

6/10 Okay

Marycarmen

Disliked: Staff & service
Mal servicio
Stayed 1 night in Nov 2021

10/10 Excellent

Sandeep

Stayed 1 night in Nov 2021

4/10 Poor

Oscar

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2021

8/10 Good

Sumon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location.
Great service and location. Although they did make a mistake by not giving us 3 single beds eventhough I chose this option and gave them a separate email regarding this too. However everything else was incredible.
Stayed 1 night in Feb 2020

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have liked more nights!
A one night stopover in Santa Marta, it was lovely. Clean comfortable room, a great roof terrace and love design details in the decoration of the hotel. Really helpful staff, a free tour of the city in an electric open sided car, and a very good breakfast
Stayed 1 night in Aug 2019
Response from Hotel Perla Suite on 16 Sept 2019
Esperamos tener nuevamente la oportunidad de atenderlos en el Hotel Perla Suite.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hotel is nice but location sucks. Didnt feel comfortable walking at night. Standard room is small. I wanted to change to another room but there was no manager at that time. Afternoon lunch was fine, but dinner time I ordered a sandwich and they said it was very good and it wasnt! I took one bite and could not eat it. It was gross! I asked if i can order something else and they said it was fine. When I got the check they would not take the food i dindt finish off the bill. The restaurant manager was rude and said it was not their problem and I had to pay for it! I was so pissed off! That night I was gojng to the bathroom atleast 5 times. One one toilet roll and had to call at 3am to deliver another roll. I Called next morning several of times and receptionists said she was in a meeting. After i called after an hr and still same thing. Finally after 1hr and a half I was able to talk to her but at that point i was fed up! I tried to get my money back for the next 2 nights and ofcourse manager said it was none refundable! I end up booking at another hotel that morning and they kept my money and I didnt even stay there! Horrible customer service!
Stayed 3 nights in Aug 2019
Response from Hotel Perla Suite on 2 Sept 2019
Lamentamos los inconvenientes presentados.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, good price for the nice rooms and restaurant
Stayed 1 night in Jul 2019
Response from Hotel Perla Suite on 20 Jul 2019
Estamos para servirle, esperamos volver a recibirlos en el Hotel Perla Suite.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Perla Suite on 5 Jul 2019
Buenos días estimado huésped, por favor déjenos saber cual fue su experiencia en el hotel y así poder retroalimentar con nuestro equipo de trabajo.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and highly efficient and competent staff. Great work. Santa Marta Historic District could be sometimes chaotic for the unfamiliarized tourist.
Stayed 6 nights in Jun 2019
Response from Hotel Perla Suite on 1 Jul 2019
Muchas gracias por sus comentarios, esperamos poder recibirlos en una nueva oportunidad. Hotel Perla Suite les agradece por su estadía.

10/10 Excellent

WendellFR, Yonkers, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great choice hotel when visiting Santa Marta.
Stayed 1 night in Aug 2018
Response from Agente de reservas on 12 Apr 2019
Dear Wendell; Thansk for yoour comments and for the time that your shared with us.

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel location, staff and service
A very good hotel, recently built with very nice decor. Good location to all the main sites and the beach. Staff extremely helpful and friendly with excellent service standards. One of a few hotels with hot water by the way in Santa Marta. Nice views from the hotel rooftop bars. Best Jacuzzi experience you will ever have so take your swim stuff
Response from the booking agent on 12 Apr 2019
thank by your rewieus, we work every day for to better our service

2/10 Terrible

Manny, Chicago

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Half finished hotel, el hotel medio terminado
I have stayed at this hotel on 3 different occasions, and it is half finished at best. My last stay could not be more displeasing. The shower flooded two seperate rooms which we had booked, on person slipped and hurt themselves. The hotel couldn't give us any more towels an hour after check in because someone had taken the linen closet key home. We had to stay in a flooded room the entire night, only to be switched to a room the next day with no hot water and a leaking pipe in the roof. I expected a relaxing two day stay that turned into a nightmare. The hotel manager gave us 10 percent off our bill to compensate us. The only good thing about the hotel is the resraurant makes amazing food, once you overlook the stapeled together paper menu. This is a poorly constructed building that lacks the management of a classy hotel. I will not be staying here again.
Stayed 2 nights in Jan 2018
Response from Coordinador Comercial on 27 Jan 2018
Estimado Huésped, Ante todo agradecerle por habernos elegido para su estancia en 3 ocasiones diferentes. Lamentamos el inconveniente de la ducha en su ultima estancia, es un inconveniente de diseño que estamos reestructurando. Atendiendo su requerimiento del cambio de habitación, no fue posible enseguida por el humo de cigarrillo que había en su habitación muy a pesar de que en el hotel no es permitido fumar. sin embargo el cambio se realizo. quedamos atentos a sus comentarios.

8/10 Good

abrahan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO TAN BUENA
Stayed 2 nights in Nov 2022

6/10 Okay

Isaac

Business traveller
Liked: Room comfort
Stayed 1 night in Jul 2022

8/10 Good

Pao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio excelente, el lugar era muy lindo y cómodo. Es un excelente sitio para descansar. Habían unas irregularidades en la tuberías del baño que hacía que este oliera un poco mal, pero era algo soportable. Está ubicado cerca a la playa y al parque de los novios, lugar donde puedes ir a comer y bailar, solo que en la noche si es solo yda un poco de miedo.
Stayed 2 nights in Apr 2022

10/10 Excellent

esteban

Stayed 3 nights in Mar 2022

10/10 Excellent

virlen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, habitaciones cómodas y limpia
Stayed 2 nights in Dec 2021
Response from Hotel Perla Suite on 7 Mar 2022
Buenos días estimada Virlen, es un gusto para el hotel que su estancia haya sido agradable. Esperemos poder atenderla y volver a brindarle nuestros servicios en una próxima oportunidad.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
La atención del personal excelente, habitaciones muy cómodas. Tiene una terraza muy bonita. Súper recomendado el hotel.
Stayed 2 nights in Nov 2021
Response from Hotel Perla Suite on 7 Mar 2022
Buenos días estimada Diana, es un gusto para el hotel que su estancia haya sido agradable. Esperemos poder atenderla y volver a brindarle nuestros servicios en una próxima oportunidad.

10/10 Excellent

Susana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente como siempre.. es la mejor opción a un precio increíble! El servicio es excepcional!! Llevo un año alojandome mensualmente en este lugar y me encanta!! Resalto la labor de la atencion de Katherine y Javier .. son muy amables y la chef wendy cocina espectacular.
Stayed 3 nights in Nov 2021
Response from Hotel Perla Suite on 7 Mar 2022
Buenos días estimada Susana, es un gusto para el hotel que su estancia haya sido agradable. Esperemos poder atenderla y volver a brindarle nuestros servicios en una próxima oportunidad.

6/10 Okay

CARLOS

ESTUVE 15 DIAS DE VACACIONES BOGOTA -SANTA MARTA Y PALOMINO Y FUE EL UNICO HOTEL DE LOS 8 QUE ESTUVE QUE NOS TOCO ESPERAR AFUERA DEL HOTEL PARA QUE NOS ENTREGARAN LA HABITACION DESPUES DE LAS 3
Stayed 1 night in Oct 2021

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es excelente
Me gusto el hotel es Muy cómodo y agradable. tiene un diseño elegante. Es perfecto para personas que viajan sola, por rumba o por negocio.
Stayed 1 night in Jun 2021
Response from Hotel Perla Suite on 23 Aug 2021
Buenos días estimada Andre, es un gusto para el hotel que su estancia haya sido agradable. Esperemos poder atenderla y volver a brindarle nuestros servicios en una próxima oportunidad.

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy buena opción para hospedarse en Santa Marta. El Personal es sumamente amable.
Stayed 3 nights in Jan 2020

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó, volveriamos
Excelente hotel, solo nos cobraron un agua q no consumimos, pero en general muy bien, el conductor de perla suit, excelente, junto con las recepcionistas, muy buena la atención, y muy central el hotel
Stayed 2 nights in Aug 2019
Response from Hotel Perla Suite on 23 Aug 2019
Agradecemos mucho su estancia en nuestro hotel, esperamos tener nuevamente la oportunidad de atenderlos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel Perla Suite on 22 Aug 2019
Muchas gracias por escogernos como opcion para su alojamiento. Esperamos volver a atenderlos.

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Really helpful staff!
Stayed 3 nights in Jun 2019
Response from Hotel Perla Suite on 10 Jul 2019
Gracias por escogernos como opción para su alojamiento, esperamos volver a tener la oportunidad de atenderle.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The booking agent on 27 Apr 2019
Dear Ronald Thanks for your time Your opinion is very important for our company

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble experiencia el hotel es muy bonito vale la pena hospedarse ahí La terraza es increíble y el personal muy amable Instalaciones nuevas
Stayed 1 night in Dec 2018
Response from Agente de reservas on 30 Apr 2019
Estimado cliente; Gracias por sus comentarios . Trabajamos cada día para mejorar.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Marta Enero 2018
Alles prima mit Ausnahme der Zimmerservice, die es versäumt hat, Shampoo, Seife und Tücher zu hinterlassen.
Stayed 2 nights in Jan 2018
Response from Yamid Agudelo Coordinador Comercial. on 11 Feb 2018
Estimado Huesped, Agradecemos sus comentarios, nos sirven para mejorar la calidad de nuestros servicios.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt nytt och fräscht, ligger med gång avstånd till stranden och byn. Super fina rum med fint bad och stora speglar i rummet. Härlig takterass med utsikt mot havet och två jacuzzis på taket.
Stayed 3 nights in Jan 2018
Response from Yamid Agudelo Coordinador de Alojamiento on 12 Jan 2018
Estimado Huésped, agradecemos sus comentarios, para nosotros es valioso recibir sus impresiones y de esa manera poder retroalimentarnos para poder mejorar día a día y prestar un excelente servicio.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Estimado Huesped. Gracias por habernos elegido para su estancia en Santa Marta. esperamos poder atenderlo en una proxima oportunidad. Cordialmente Yamid Agudelo. Coordinador de Reservas.