Title: Hotel Perla Suite Santa Marta Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Perla Suite Santa Marta Santa Marta's perfect balance of relaxation and adventure awaits at this well-located hotel with a scenic rooftop terrace and rejuvenating spa tubs ## Photo gallery for Hotel Perla Suite Santa Marta ![View from property - Hotel Perla Suite Santa Marta (Santa Marta)](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/947176ee.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - Hotel Perla Suite Santa Marta (Santa Marta)](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/1c042be9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Perla Suite Santa Marta (Santa Marta)](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/4a8406e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hotel Perla Suite Santa Marta (Santa Marta)](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/14962f99.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Multiple Beds | Minibar, in-room safe, desk, soundproofing - Hotel Perla Suite Santa Marta (Santa Marta)](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/9c96285c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Perla Suite Santa Marta offers a rooftop terrace with beautiful views and two spa tubs. Guests love the convenient location, business center, bar, garden, and dry cleaning services, adding practical comfort to any stay. ## Reviews 8.6 Excellent ## Popular amenities - Hot tub - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available £77 additional charges may apply 2 Feb - 3 Feb ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=21529485&PinnedHotelID=21529485&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 5 of 5 rooms ### View all photos for Superior Twin Room ![Superior Twin Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/08611463.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Soundproofed Air conditioning Flat-screen TV Rainfall showerhead Private bathroom Hairdryer Minibar Cable channels - 183 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Superior Double Room, 1 King Bed ![Superior Double Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/91758c86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 King Bed ### Highlights Soundproofed Air conditioning Flat-screen TV Rainfall showerhead Private bathroom Hairdryer Minibar Cable channels - 172 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room ![Standard Double Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/9fb9212c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Soundproofed Air conditioning Flat-screen TV Rainfall showerhead Private bathroom Hairdryer Minibar Cable channels - 140 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Superior Triple Room ![Superior Triple Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/ad7f946b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Flat-screen TV Rainfall showerhead Private bathroom Hairdryer Minibar Cable channels - 183 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Deluxe Room, Multiple Beds ![Deluxe Room, Multiple Beds | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/22000000/21530000/21529500/21529485/6b4141b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Multiple Beds ### Highlights Soundproofed Air conditioning Flat-screen TV Rainfall showerhead Private bathroom Hairdryer Minibar Cable channels - 258 sq ft - City view - Sleeps 2 - 1 King Bed and 2 Single Beds ## You may also like Ad ![On the beach, beach bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/101000000/100140000/100134100/100134049/fd25546c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Wyndham Residences Santa Marta Aluna Beach Club Bello Horizonte - Pool - Kids’ pool - Parking included - Free Wi-Fi 7.8 Good 71 reviews £56 additional charges may apply 26 Jan - 27 Jan [](https://www.expedia.co.uk/Santa-Marta-Hotels-Wyndham-Santa-Marta-Aluna-Beach-Resort.h100134049.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=3221&destination=Santa Marta&destType=MARKET&latLong=11.239397,-74.209275&searchId=b6807a45-2de4-4534-8e0c-7964a1127a4f&top_cur=GBP) Ad ![Premium bedding, pillow-top beds, minibar, in-room safe](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/37000000/36290000/36287900/36287893/e20f64bb_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Santa Marta Marriott Resort Playa Dormida Bello Horizonte - 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Pool - Hot tub - All-inclusive - Free airport shuttle 8.6 Excellent 23 reviews £115 additional charges may apply 25 Jan - 26 Jan [](https://www.expedia.co.uk/Santa-Marta-Hotels-Irotama-Reservado.h30476562.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=3221&destination=Santa Marta&destType=MARKET&latLong=11.239397,-74.209275&searchId=b6807a45-2de4-4534-8e0c-7964a1127a4f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Marta-Hotels-Perla-Suite-Hotel.h21529485.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSanta-Marta-Hotels-Perla-Suite-Hotel.h21529485.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C11.24578%2C-74.20914&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=eCzCXEgbcucDHsOzxGa8cvK8VNY=) Carrera 6 No. 11-35, Santa Marta, Magdalena, 470004 #### What's nearby - Santa Marta Theater \- 4 min walk \- 0.3 miles - Santa Marta Cathedral \- 6 min walk \- 0.4 miles - Santa Marta Bay \- 8 min walk \- 0.5 miles - Parque de los Novios \- 9 min walk \- 0.5 miles - Santa Marta Beach \- 11 min walk \- 0.6 miles #### Getting around - Santa Marta (SMR-Simon Bolivar) - 31 min drive #### Restaurants - ‪Brisa Loca - ‬5 min walk - ‪La Muzzería - ‬7 min walk - ‪Dealer Taqueria - ‬7 min walk - ‪Juan Valdez Catedral Plaza - ‬4 min walk - ‪La Macorina - ‬5 min walk ## About this property ### Hotel Perla Suite Santa Marta Hotel near Santa Marta Cathedral Located close to Santa Marta Beach and Santa Marta Bay, Hotel Perla Suite Santa Marta provides a rooftop terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the 2 hot tubs. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre. You'll also enjoy the following perks during your stay: - Full breakfast (surcharge), luggage storage and a lift - Tour/ticket information, smoke-free property and meeting rooms - A banquet hall, a 24-hour front desk and a front desk safe Room features All guest rooms at Hotel Perla Suite Santa Marta boast comforts, such as air conditioning, as well as amenities, such as free WiFi and safes. More amenities include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![32-inch LED TV with cable channels](https://images.trvl-media.com/lodging/5000000/4860000/4850400/4850355/a86167aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nueva Granada Historic Center - Pool - Hot tub - Breakfast included - Free Wi-Fi 8.2 Very good 133 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=4850355&PinnedHotelID=4850355&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room | Premium bedding, minibar, in-room safe, soundproofing](https://images.trvl-media.com/lodging/19000000/18380000/18371000/18370902/a6566942.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Casa Mia Historic Center - Hot tub - Breakfast included - Free Wi-Fi - Air-conditioning 8.8 Excellent 91 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=18370902&PinnedHotelID=18370902&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/42000000/41050000/41049900/41049886/aac59749.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Marboré Historic Center - 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29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=92536075&PinnedHotelID=92536075&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 for adults and COP 20,000 for children - A bar/lounge - A restaurant ### Things to do - 2 hot tubs ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Desk - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of COP 60000 per pet (varies based on length of stay) Welcoming dogs and cats only 1 total pets Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are available for COP 60000 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately COP 20000 for adults and from COP 20000 for children - Pet fee: COP 60000 per pet (varies based on length of stay) - Rollaway bed fee: COP 60000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit Property Registration Number 44595 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. ### Property is also known as Perla Suite Hotel Santa Marta Perla Suite Santa Marta Perla Suite ## Frequently asked questions ### Is Hotel Perla Suite Santa Marta pet-friendly? ### How much does it cost to stay at Hotel Perla Suite Santa Marta? ### How much is parking at Hotel Perla Suite Santa Marta? ### What time is check-in at Hotel Perla Suite Santa Marta? ### What time is check-out at Hotel Perla Suite Santa Marta? ### Where is Hotel Perla Suite Santa Marta located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Perla Suite Santa Marta Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.2 Location ### 8.6 Staff & service ### 8.0 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 27 8 - Good 5 6 - Okay 6 4 - Poor 2 2 - Terrible 2 ## Reviews ### 6/10 Okay #### Leidy 25 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### buen hotel-mala ubicacion el lugar es bonito, las personas son cálidas, falta variedad en el desayuno y el sector no es agradable, en las noches no es seguro salir caminando del hotel, el sector se siente peligroso ##### Leidy Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Cristian 21 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel con excelente relación costo beneficio Habitaciones muy cómodas, desayuno normal, lo único es que el aire acondicionado no se puede apagar sin tener que dejar la habitación sin energía De resto una excelente opción ##### Cristian Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Marta 17 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tranquilo, todos los empleados muya amables y atentos ##### Marta Stayed 2 nights in Feb 2024 ### 8/10 Good #### abrahan 17 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort NO TAN BUENA ##### abrahan Stayed 2 nights in Nov 2022 ### 8/10 Good #### Pao 4 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El servicio excelente, el lugar era muy lindo y cómodo. Es un excelente sitio para descansar. Habían unas irregularidades en la tuberías del baño que hacía que este oliera un poco mal, pero era algo soportable. Está ubicado cerca a la playa y al parque de los novios, lugar donde puedes ir a comer y bailar, solo que en la noche si es solo yda un poco de miedo. ##### Pao Stayed 2 nights in Apr 2022 ### 4/10 Poor #### Shiny 13 Dec 2021 Disliked: Staff & service, amenities The property was fine, looked nicer than the actually quality of the property. The shower water pressure was not fantastic and it mostly stayed at medium warm. Our room looked nice though! The staff only spoke Spanish, though a nice young man did give us directions in English once — only saw him the one time. I speak middling Spanish (enough to get around) and my partner elementary Spanish. We were able to ask the staff for directions to the bus station just fine. The staff was overall, cold. Not rude, not mean, but cold. The location is in the corner of the center which makes everywhere you might want to walk about 10-20min away. There is a public bus station just a 5-8 min walk from the hotel which was the best part about this place! We were really really peeved when they charged us an absurd penalty for a used towel. We were charged $50,000 COP (a third of the cost of the room for a night) for the towel you step on when you get in and out of the shower. The shower is flush with the floor and it leaks out into the bathroom. We wiped the floor down with it 2 nights in a row. It got dirty. We were charged a penalty. The towels (bath, hand, etc.) are really thin and rough. There’s no chance it costs that much in Colombia to replace that towel, or to simply wash it — or god forbid — bleach it. We felt like we were ripped off. It was not a good check out. But, we didn’t speak enough Spanish to contest it, so we paid. Would not recommend. ##### Shiny Stayed 2 nights in Dec 2021 ### 10/10 Excellent #### virlen 6 Dec 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buena atención, habitaciones cómodas y limpia ##### virlen Stayed 2 nights in Dec 2021 ### 10/10 Excellent #### Diana 29 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen hotel La atención del personal excelente, habitaciones muy cómodas. Tiene una terraza muy bonita. Súper recomendado el hotel. ##### Diana Stayed 2 nights in Nov 2021 ### 6/10 Okay #### Marycarmen 25 Nov 2021 Disliked: Staff & service Mal servicio ##### Marycarmen Stayed 1 night in Nov 2021 ### 10/10 Excellent #### Susana 19 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente como siempre.. es la mejor opción a un precio increíble! El servicio es excepcional!! Llevo un año alojandome mensualmente en este lugar y me encanta!! Resalto la labor de la atencion de Katherine y Javier .. son muy amables y la chef wendy cocina espectacular. ##### Susana Stayed 3 nights in Nov 2021 ### 6/10 Okay #### CARLOS 9 Oct 2021 ESTUVE 15 DIAS DE VACACIONES BOGOTA -SANTA MARTA Y PALOMINO Y FUE EL UNICO HOTEL DE LOS 8 QUE ESTUVE QUE NOS TOCO ESPERAR AFUERA DEL HOTEL PARA QUE NOS ENTREGARAN LA HABITACION DESPUES DE LAS 3 ##### CARLOS Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Andre 4 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Es excelente Me gusto el hotel es Muy cómodo y agradable. tiene un diseño elegante. Es perfecto para personas que viajan sola, por rumba o por negocio. ##### Andre Stayed 1 night in Jun 2021 ### 8/10 Good #### Sumon 20 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service and location. Great service and location. Although they did make a mistake by not giving us 3 single beds eventhough I chose this option and gave them a separate email regarding this too. However everything else was incredible. ##### Sumon Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Cristina 6 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Una muy buena opción para hospedarse en Santa Marta. El Personal es sumamente amable. ##### Cristina Stayed 3 nights in Jan 2020 ### 10/10 Excellent #### Neil 2 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would have liked more nights! A one night stopover in Santa Marta, it was lovely. Clean comfortable room, a great roof terrace and love design details in the decoration of the hotel. Really helpful staff, a free tour of the city in an electric open sided car, and a very good breakfast ##### Neil Stayed 1 night in Aug 2019 ### 6/10 Okay #### Verified traveller 28 Aug 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort Hotel is nice but location sucks. Didnt feel comfortable walking at night. Standard room is small. I wanted to change to another room but there was no manager at that time. Afternoon lunch was fine, but dinner time I ordered a sandwich and they said it was very good and it wasnt! I took one bite and could not eat it. It was gross! I asked if i can order something else and they said it was fine. When I got the check they would not take the food i dindt finish off the bill. The restaurant manager was rude and said it was not their problem and I had to pay for it! I was so pissed off! That night I was gojng to the bathroom atleast 5 times. One one toilet roll and had to call at 3am to deliver another roll. I Called next morning several of times and receptionists said she was in a meeting. After i called after an hr and still same thing. Finally after 1hr and a half I was able to talk to her but at that point i was fed up! I tried to get my money back for the next 2 nights and ofcourse manager said it was none refundable! I end up booking at another hotel that morning and they kept my money and I didnt even stay there! Horrible customer service! ##### Verified traveller Stayed 3 nights in Aug 2019 ### 10/10 Excellent #### Mabel 20 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nos encantó, volveriamos Excelente hotel, solo nos cobraron un agua q no consumimos, pero en general muy bien, el conductor de perla suit, excelente, junto con las recepcionistas, muy buena la atención, y muy central el hotel ##### Mabel Stayed 2 nights in Aug 2019 ### 8/10 Good #### Verified traveller 14 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities Very nice hotel, good price for the nice rooms and restaurant ##### Verified traveller Stayed 1 night in Jul 2019 ### 10/10 Excellent #### julia 5 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience Really helpful staff! ##### julia Stayed 3 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller 27 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Professional and highly efficient and competent staff. Great work. Santa Marta Historic District could be sometimes chaotic for the unfamiliarized tourist. ##### Verified traveller Stayed 6 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller 9 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Increíble experiencia el hotel es muy bonito vale la pena hospedarse ahí La terraza es increíble y el personal muy amable Instalaciones nuevas ##### Verified traveller Stayed 1 night in Dec 2018 ### 10/10 Excellent #### WendellFR, Yonkers, NY 14 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This is a great choice hotel when visiting Santa Marta. ##### WendellFR Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Vinay 22 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel location, staff and service A very good hotel, recently built with very nice decor. Good location to all the main sites and the beach. Staff extremely helpful and friendly with excellent service standards. One of a few hotels with hot water by the way in Santa Marta. Nice views from the hotel rooftop bars. Best Jacuzzi experience you will ever have so take your swim stuff ##### Vinay ### 10/10 Excellent #### keith 1 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Santa Marta Enero 2018 Alles prima mit Ausnahme der Zimmerservice, die es versäumt hat, Shampoo, Seife und Tücher zu hinterlassen. ##### keith Stayed 2 nights in Jan 2018 ### 2/10 Terrible #### Manny, Chicago 25 Jan 2018 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Half finished hotel, el hotel medio terminado I have stayed at this hotel on 3 different occasions, and it is half finished at best. My last stay could not be more displeasing. The shower flooded two seperate rooms which we had booked, on person slipped and hurt themselves. The hotel couldn't give us any more towels an hour after check in because someone had taken the linen closet key home. We had to stay in a flooded room the entire night, only to be switched to a room the next day with no hot water and a leaking pipe in the roof. I expected a relaxing two day stay that turned into a nightmare. The hotel manager gave us 10 percent off our bill to compensate us. The only good thing about the hotel is the resraurant makes amazing food, once you overlook the stapeled together paper menu. This is a poorly constructed building that lacks the management of a classy hotel. I will not be staying here again. ##### Manny Stayed 2 nights in Jan 2018 ## Expedia's Latest Trends ### Hotels > [TravelodgeUK Hotels in Witney](https://www.expedia.co.uk/Witney-Hotels-Travelodge-UK.0-0-d5482--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [Hotels in Exeter](https://www.expedia.co.uk/Exeter-Hotels.d1185.Travel-Guide-Hotels) > > [Buccaneer Beach Club](https://www.expedia.co.uk/St-Johns-Hotels-Buccaneer-Beach-Club.h6516063.Hotel-Information) > > [Hotels in Bruton](https://www.expedia.co.uk/Bruton-Hotels.d6262048.Travel-Guide-Hotels) > > [Classic Lodges Ramsey Park](https://www.expedia.co.uk/Ramsey-Hotels-Classic-Lodges-Ramsey-Park.h11900008.Hotel-Information) > > [Hotels with Waterpark in Gran Canaria](https://www.expedia.co.uk/Gran-Canaria-Hotels-Waterpark-Hotel.0-0-d6047134-twaterparkhotel.Travel-Guide-Filter-Hotels) > > [The Burley Inn](https://www.expedia.co.uk/Ringwood-Hotels-The-Burley-Inn.h35252185.Hotel-Information) > > [Atana Hotel](https://www.expedia.co.uk/Dubai-Hotels-Atana-Hotel.h12474441.Hotel-Information) > > [Quantock Orchard Caravan Park](https://www.expedia.co.uk/Taunton-Hotels-Quantock-Orchard-Caravan-Park.h44513032.Hotel-Information) > > [Arbour Hotel And Residence Pattaya](https://www.expedia.co.uk/Pattaya-Hotels-Arbour-Hotel-And-Residence.h72120831.Hotel-Information) > > [MySuite Tower Pantheon](https://www.expedia.co.uk/Rome-Hotels-Comfort-Stay-Pantheon.h36665003.Hotel-Information) > > [Zante Maris Hotel & Spa - Adults Only](https://www.expedia.co.uk/Zakynthos-Hotels-Zante-Maris-Hotel-Spa-Adults-Only.h15334539.Hotel-Information) > > [Hotels in London](https://www.expedia.co.uk/London-Hotels.d178279.Travel-Guide-Hotels) > > [Sheraton Grande Tokyo Bay Hotel](https://www.expedia.co.uk/Tokyo-Hotels-Sheraton-Grande-Tokyo-Bay-Hotel.h13403.Hotel-Information) > > [Hotels near Elan Valley](https://www.expedia.co.uk/Elan-Valley-Hotels.0-l6349681-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Dundee (DND) to Newquay (NQY)](https://www.expedia.co.uk/lp/flights/dnd/nqy/dundee-to-newquay) > > [Flights from Jamaica (JFK) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/jfk/lhr/new-york-to-london) > > [Jet2 Manchester (MAN) to Zakynthos (ZTH) flights](https://www.expedia.co.uk/lp/flight-routes/jet2-from-manchester-to-zakynthos-intl/ls/man/zth) > > [Flights from Edinburgh (EDI) to San Cristóbal de La Laguna (TFN)](https://www.expedia.co.uk/lp/flights/edi/tfn/edinburgh-to-santa-cruz-de-tenerife) > > [Flights from Nairobi (NBO) to Antananarivo (TNR)](https://www.expedia.co.uk/lp/flights/nbo/tnr/nairobi-to-antananarivo) ### Cars > [Europcar at Bristol Airport](https://www.expedia.co.uk/Europcar-at-Bristol-Airport.v18360.Car-Rental-Guide-Location) > > [Enterprise Car Rentals In Andover](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Andover.d5997-c15.Car-Rental-Guide-Suppliers) ### Packages > [Corvin Castle](https://www.expedia.co.uk/Corvin-Castle-Hunedoara.d553248621533086499.Attraction) > > [The Ingleton Waterfalls Trail](https://www.expedia.co.uk/The-Ingleton-Waterfalls-Trail-Carnforth.d553248621532494112.Attraction) > > [County Antrim Holidays](https://www.expedia.co.uk/County-Antrim.d6034476.Holidays-City-Breaks) ---