Santa Lucia al Sepolcro Basilica

We booked a room in June for a September 3-night stay. When we arrived at the hotel I was told there were no rooms available. I was redirected to stay at another hotel 15 minutes away. We met another couple who had the same experience. We believe they overbooked but did not tell either couple that this was the case. Very inconvenient, to say the least. The only redemption was that they offered us a free dinner and spa access after we sent a complaint to Hotels.com. They did not extend this offer to the other couple who were also sent away (probably because they hadn't booked through Hotels.com and did not send a complaint).

This was a cute little room that opened right onto the street. It was extremely clean and comfortable, but be warned: the bedroom is up a flight of stairs that seems to be common in Italy, but is certainly not up to code in the United States. If you have Vision deficits, this is not the place for you. I stay downstairs so that I wouldn’t fall down the stairs in the middle of the night. The staff is lovely and helpful. The breakfast was delicious. Everything was very nice. The only difficulty is the stairs and that is just a part of the Italian experience.

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