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"Hello Hilton Team, I am writing to request an update on Case #266990621. On Tuesday, 03/24, I spoke with Charlotte and Kelsha for over 90 minutes regarding a significant hygiene and maintenance issue at the Hilton Garden Inn Rebouças Sao Paulo. Stay Details: Location: Hilton Garden Inn Rebouças Sao Paulo, Room 1015 Guest: Rama Shankar (Hilton Honors #227127116) Booking: Hotels.com Itinerary #72072378332757 The Issue: The plumbing in Room 1015 is unable to flush standard toilet paper or flushable wipes. Management claimed this is standard for Brazil; however, having stayed at multiple other properties in Rio and Sao Paulo this week, we know this is not the case. Being asked to bag soiled paper is unacceptable and does not meet Hilton’s global brand standards. Requested Actions: 1. Permanent Resolution: Please escalate this to the internal maintenance and leadership teams to ensure the plumbing at this property—specifically Room 1015—is brought up to Hilton’s international quality standards. 2. Compensation: Given the significant inconvenience and the $250/night rate paid, I am requesting a 2-night stay voucher valid at any Hilton property worldwide as a gesture of goodwill. As a loyal Diamond member for 10 years, I look forward to your prompt resolution of this matter. Best regards, Rama Shankar, MBA., 10-year X-Diamond – Current Silver Hilton Honors Member Location: Hilton Garden Inn Rebouças Sao Paulo, Room 1015"

"Breakfast had excellent and healthy choices. Very pleased with their menu choices. Location was very good. Overall was very happy "

"The hotel staff are very nice and helpful. Our stay was breakfast included and can’t complain with the food and services in a restaurant. The hotel itself is very clean. Happy with our stay."

"Bad choice, poor cleanliness, no hand soap giving the excuse of “sustainability”… won’t book again at this hotel"

"External doors to balconies on Lowe level floors could not be locked, staff seemed lost to resolve, 3 rooms later it was resolved. People partying on balconies well past 3am in the morning. Extensive building work ongoing next door - avoid at all cost."

"Good"

"Great location "

"The room was very dirty when we arrived. They cleaned the room the next day and the room was much better."

"Room was stinking with piss. But they move to a smaller unit, where it did not smell piss."