Title: Charlie Jockey Pinheiros Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3074&destination=S%C3%A3o+Paulo%2C+S%C3%A3o+Paulo+State%2C+Brazil&selected=89280337&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Charlie Jockey Pinheiros ## Photo gallery for Charlie Jockey Pinheiros ![Studio Superior Casal | Living area | 40-inch Smart TV with digital channels, TV - Charlie Jockey Pinheiros (São Paulo)](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/w2003h3000x495y0-d1480563.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hypo-allergenic bedding, individually decorated, individually furnished - Charlie Jockey Pinheiros (São Paulo)](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/3b025d2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception hall - Charlie Jockey Pinheiros (São Paulo)](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/w2012h3000x503y0-ba8ba05c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Charlie Jockey Pinheiros (São Paulo)](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/w2264h3000x377y0-921e18f0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Charlie Jockey Pinheiros (São Paulo)](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/w3000h2003x0y496-84bc0fc9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Charlie Jockey Pinheiros provides laundry facilities and more. Stay connected with free in-room WiFi. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Kitchen - Parking included - Free Wi-Fi - Air-conditioning - Laundry room £53 includes taxes & fees 22 Apr - 23 Apr ## Room options ### Check availability for these dates Tonight [Mar 28 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Studio com Varanda Casal ![Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/3b025d2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio com Varanda Casal - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Studio Superior Casal ![Studio Superior Casal | Terrace/patio](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/w3000h2004x0y495-bf0da67b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Superior Casal - City view - 818 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Studio com Varanda Casal ![Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/eb72dc5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio com Varanda Casal - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Studio com Varanda Casal ![Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/eb72dc5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio com Varanda Casal - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Studio com Varanda Casal ![Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/eb72dc5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio com Varanda Casal - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Studio com Varanda Casal ![Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/d2eabc35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio com Varanda Casal - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Studio com Varanda Casal ![Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/90000000/89290000/89280400/89280337/eb72dc5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio com Varanda Casal - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSao-Paulo-Hotels-Charlie-Jockey-Pinheiros-Soft-Opening.h89280337.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSao-Paulo-Hotels-Charlie-Jockey-Pinheiros-Soft-Opening.h89280337.Hotel-Information) ## About the area Located in Morumbi, a neighbourhood in São Paulo, Charlie Jockey Pinheiros is in the entertainment district and near a train station. Paulista Avenue and Oscar Freire Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Ibirapuera Park. Looking to enjoy an event or a game? See what's going on at Morumbi Stadium or Allianz Parque. [Visit our São Paulo travel guide](https://www.expedia.co.uk/Sao-Paulo.dx3074) [View more Apartments in Sao Paulo](https://www.expedia.co.uk/Sao-Paulo-Apartments.d180023-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-23.57362%2C-46.70237&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sLJHb1QJtTAbXdid3q1QehgIu7M=) R. Bento Frias 155, São Paulo, SP, 05423-050 ### What's nearby - ![Aerial Shot of Avenue Brigadeiro Faria Lima, Sao Paulo, Brazil](https://images.trvl-media.com/place/808650379206160384/24f8cb55-b4e4-48a9-afd4-62db63c5c5df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Brigadeiro Faria Lima Avenue 14 min walk \- 0.8 miles - Shopping Eldorado 8 min walk \- 0.5 miles - Teatro das Artes 8 min walk \- 0.5 miles - Clube Hebraica 14 min walk \- 0.8 miles - Iguatemi Shopping Center 4 min drive \- 1.2 miles ### Getting around - Butanta Station 9 min walk - Sao Paulo Hebraica-Reboucas Station 10 min walk - São Paulo (CGH-Congonhas) 22 min drive ### Restaurants - Trio Garden 6 min walk - Boteco Beco Da USP 5 min walk - Pizzaria Europa 5 min walk - Bar Butantã 10 min walk - Café Design 2 min walk ## About this property ### Charlie Jockey Pinheiros Along with an outdoor pool, this smoke-free apartment building has laundry facilities and free self-parking. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, guests will find a Smart TV with digital channels, and other amenities include free WiFi and a balcony. Charlie Jockey Pinheiros offers 50 air-conditioned accommodations with espresso makers and a hairdryer. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower. This São Paulo apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch Smart televisions come with digital channels. Recreational amenities at the apartment include an outdoor pool. ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/95000000/94420000/94416000/94415974/3d26a213.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Parque Jockey by Viva - Prédio com fácil acesso a Pinheiros e ao Butantã Morumbi - Pool - Kitchen - Pet-friendly - Free Wi-Fi 9.2 Wonderful 37 reviews £48 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=94415974&PinnedHotelID=94415974&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Apartment | View from property](https://images.trvl-media.com/lodging/96000000/95860000/95851000/95850906/b89c3a52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jockey Morumbi - Pool - Kitchen - Pet-friendly - Parking included 8.4 Very good 35 reviews £61 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=95850906&PinnedHotelID=95850906&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/120000000/119820000/119817300/119817263/5132ee89.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charlie For You Perdizes Perdizes - Pool - Kitchen - Free Wi-Fi - Air-conditioning 9.6 Exceptional 55 reviews £46 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=119817263&PinnedHotelID=119817263&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Studio Suite | Desk, blackout curtains, travel cot, free WiFi](https://images.trvl-media.com/lodging/84000000/83140000/83133200/83133124/7a72b596.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apê Bela Cintra Consolação - Pet-friendly - Free Wi-Fi - Air-conditioning - Parking available 9.0 Wonderful 1,292 reviews £31 includes taxes & fees 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=83133124&PinnedHotelID=83133124&HadPinnedHotel=true®ionId=-1&adults=2) ![Classic Triple Room | Minibar, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/119000000/118930000/118928500/118928490/a3932815.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hs Hotel Morumbi Butantã - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 9.4 Exceptional 34 reviews £53 includes taxes & fees 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=118928490&PinnedHotelID=118928490&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop pool](https://images.trvl-media.com/lodging/101000000/100020000/100012000/100011916/w3000h2242x0y379-c4a8985d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charlie For You Moema Moema - Kitchen - Free Wi-Fi - Air-conditioning - Gym 9.2 Wonderful 495 reviews £57 includes taxes & fees 22 Apr - 23 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=100011916&PinnedHotelID=100011916&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18390000/18381200/18381113/006d4628.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis budget Sao Paulo Morumbi Itaim Bibi - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 1,209 reviews £41 includes taxes & fees 4 Apr - 5 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=18381113&PinnedHotelID=18381113&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/1000000/900000/899000/898909/27beff53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue Tree Premium Verbo Divino Santo Amaro - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 1,002 reviews £63 includes taxes & fees 26 Apr - 27 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=898909&PinnedHotelID=898909&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/63000000/62610000/62601400/62601363/df8f12cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charlie Itaim Itaim Bibi - Pool - Kitchen - Parking included - Free Wi-Fi 8.2 Very good 350 reviews £56 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=62601363&PinnedHotelID=62601363&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/18500/18424/6eaf0d4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel São Paulo Morumbi Morumbi - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 1,000 reviews £75 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=18424&PinnedHotelID=18424&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=89280337&PinnedHotelID=89280337&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=89280337,94415974,95850906,119817263,83133124) ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi ### Parking and transport - Free covered self parking on site - Limited on-site self parking ### Kitchen - Cookware, dishware, and utensils - Espresso maker - Full-sized refrigerator/freezer - Hob - Microwave - Oven ### Bedrooms - Hypo-allergenic bedding ### Bathroom - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Separate sitting area ### Entertainment - 40-inch Smart TV with digital channels ### Outdoor areas - Balcony ### Laundry - Laundry facilities ### Work spaces - Laptop workspace ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - No lift - Smoke-free property ### Location highlights - In a business district - In an entertainment district - Near a train station ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 50 units - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions There is no front desk at this property Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking Guests are recommended to download the property's whatsapp mobile app before check-in Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. ### Property is also known as Charlie Jockey Pinheiros Apartment Charlie Jockey Pinheiros São Paulo Charlie Jockey Pinheiros Soft Opening Charlie Jockey Pinheiros Apartment São Paulo ## Frequently asked questions ### Does Charlie Jockey Pinheiros have a pool? ### How much does it cost to stay at Charlie Jockey Pinheiros? ### Is Charlie Jockey Pinheiros pet-friendly? ### How much is parking at Charlie Jockey Pinheiros? ### What time is check-in at Charlie Jockey Pinheiros? ### What time is check-out at Charlie Jockey Pinheiros? ### Where is Charlie Jockey Pinheiros located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Charlie Jockey Pinheiros Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.0 Amenities ### 7.4 Property conditions & facilities 10 - Excellent 144 8 - Good 39 6 - Okay 20 4 - Poor 3 2 - Terrible 13 ## Reviews Verified ### 6/10 Okay #### Félicie 14 Jul 2025 Disliked: Cleanliness Easy ins and outs of the hotel. A bit noisy and dirty. ##### Félicie Stayed 4 nights in Jul 2025 Verified ### 10/10 Excellent #### Marcus Vinicios 5 Mar 2024 Liked: Cleanliness, property conditions & facilities, communication I loved this place. When I came back to SP I will stay there for sure. Thanks ##### Marcus Vinicios Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### Maria 28 Feb 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean, exactly as the picture. Amazing view ##### Maria Stayed 1 night in Feb 2023 Verified ### 10/10 Excellent #### Marcelo 22 Dec 2022 Liked: Cleanliness, property conditions & facilities, communication New well designed comfortable neat ##### Marcelo Verified ### 2/10 Terrible #### Pedro 30 Apr 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication I was never able to check-in at the property. The system is flawed and there's no one to assist you. Really bad experience! ##### Pedro Stayed 1 night in Apr 2025 Verified ### 6/10 Okay #### Flavio 2 Dec 2023 Liked: Cleanliness, room comfort Disliked: Communication Bathroom sink clogged, no daily service, communication pretty bad ##### Flavio Stayed 3 nights in Nov 2023 Verified ### 8/10 Good #### Verified traveller 12 Mar 2023 Liked: Cleanliness, room comfort Disliked: Communication #### Amazing property & location - communic needs work I booked two different Charlie stays this month, both in São Paulo. From what I have seen and experienced, all of Charlie’s properties are simply gorgeous, super clean, modern, and well located. Honestly no complaints whatsoever about the property itself, however, I will note two things the business should work on: 1) check ins were very disorganized and complicated. Both times I booked with Charlie, instructions were not sent by check-in time. I had to message them via WhatsApp and wait for a response for me to get the door code which took about 30 mins the first time and the second time they only answered the guy at the building’s front desk, and only answered me a longer while later. 2) I did require some assistance throughout my stay and my questions went unanswered completely. ##### Verified traveller Stayed 6 nights in Mar 2023 Verified ### 4/10 Poor #### REGINA 31 Jul 2023 Disliked: Cleanliness, amenities, communication As soon as get in the room I realized that that tv remote control wasn't working, battery died. I reached out for help and they suggested me to use the batteries from the AC (what?) let alone AC and TV remote do not use the same batteries. The room smelled sewer, all the time, very strong smell. 8 am on Saturday there was working on the floor, waking up everyone on the floor. On Sunday there was an alarming beeping all they long on the floor. Never again. I do not recommend and I am not coming back. ##### REGINA Stayed 3 nights in Jul 2023 Verified ### 2/10 Terrible #### Nicolae 20 Jun 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Was looking for a nice place with a Jacuzzi spend a nice evening. First issue was that they don't have a person to call - you just have to talk to a robot in whatsapp and only after 10-15 minutes pattern of answers (in portuguese) you get a live person. Check in starts at 3PM - there was no information about apartment number or room. Only after spending 30 minutes talking to robots I managed to get to a live person and they chatted me the room number and access code. As soon as we got there, we saw that the jacuzzi is barely working and again (30 minutes robot), asked to cancel our reservation and get refunded - to what we were told that it was booked with expedia and not with them directly, so it's non refundable. The room also ended up having no internet connection, and a broken oven and stove (thus impossible to cook dinner). Every single time I had to wait to pass the robot conversation in order to talk to someone, everytime I was basically told that "oh well, the room is there, you have a bed, so why you want to cancel". Ruined evening because of useless service of Charlie and braindead support. In the end, paid for the most expensive room they had and ended up with just a working bed, no jacuzzi, no kitchen, no internet... ##### Nicolae Verified ### 8/10 Good #### Ana Claudia de Almeida Nicoletti 14 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Gostei do quarto, comodidades, recepção deixou a desejar. Obrigada 🙏 ##### Ana Claudia de Almeida Nicoletti Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Bruna A 25 Nov 2025 Liked: Cleanliness, room comfort, communication Super aconchegante e confortável o ap. Recomendo! ##### Bruna A Stayed 2 nights in Nov 2025 Verified ### 6/10 Okay #### Ramon 25 Nov 2025 Liked: Amenities, communication Disliked: Cleanliness Infelizmente o quarto estava bem sujo, banheiro sujo com exaustor imundo, muita poeira nos móveis e lixo cheio... Tirando isso, a equipe é super atenciosa, a segurança é ótima, estacionamento muito bom! Já ficamos outras duas vezes na rede Charlie em outros locais de sp e não tivemos o problema da sujeira, acredito ser um fato isolado. ![](https://a.travel-assets.com/ugc/hotel-reviews/8ae41700-c47e-474a-b190-33d316c297c4-1764101812057.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ba7a7d4a-ec51-4751-952b-f40b2d162ea0-1764101812000.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6ec17663-4679-4efa-97a6-dd6a0a5c279c-1764101812084.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b605ae62-149c-40a7-bd7d-6bd1b343790e-1764101812224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ramon Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Dayane 10 Nov 2025 Liked: Cleanliness, amenities, communication O quarto era muito lindo e limpo, ambiente arejado, vista incrivel, boa localização. Apesar da dificuldade para entrar no quarto, gostei muito da estadia. ##### Dayane Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### ANA CAROLINA 3 Nov 2025 Liked: Cleanliness, amenities, communication Limpeza e quarto excelente ##### ANA CAROLINA Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Tatiane 2 Nov 2025 Liked: Cleanliness, room comfort, communication Atende as expectativas conforme as imagens da propriedade. ##### Tatiane Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Rafaela 1 Nov 2025 Liked: Cleanliness, room comfort, communication Simplesmente perfeito! Apto aconchegante, limpinho e super confortavel. Recomendo muuuuuito ! Ficarei mais vezes ##### Rafaela Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Julia 22 Oct 2025 Liked: Communication Para um final de semana foi ótimo, atendimento da equipe do prédio é excelente! ##### Julia Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Nadja 20 Oct 2025 Liked: Cleanliness, room comfort, communication Apartamento bem equipado super tranquilo, ambiente bem limpo, tem ar-condicionado em dia e estacionamento que é muito importante ##### Nadja Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Isaias 12 Oct 2025 Liked: Cleanliness, room comfort, communication Vista maravilhosa, localização ótima em São Paulo. ##### Isaias Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### gaston 10 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Todo ok ##### gaston Stayed 1 night in Sep 2025 Verified ### 8/10 Good #### Geraldo 15 Sept 2025 Liked: Cleanliness, communication #### Barulhento O prédio é bem legal, novo e bem cuidado, mas a localização achei bem ruim, indispensável uso d carro p/tudo. Agr o barulho da marginal Pinheiros é INSUPORTÁVEL, dia ou noite o barulho é intenso. Se quarto barulhento for problema p/vc… esqueça!!! ##### Geraldo Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### Fábio da silva oliveira 10 Sept 2025 Liked: Cleanliness, room comfort, communication Muito bom já me hospedei pela segunda vez esse ano fácil acesso aos melhores pontos de São Paulo quarto confortável limpo cumpre o que promete recomendo e me Hospedarei outra vez. ##### Fábio da silva oliveira Stayed 3 nights in Sep 2025 Verified ### 2/10 Terrible #### Alexandre 1 Sept 2025 Disliked: Cleanliness, room comfort, communication Nao sei de quem e a culpa se da Hotel.com ou da operadora do flat mas o sistema de acesso ao apartamento e confuso e deveria ser melhor alertado antes da reserva e não apos Se você reservar por app e chegar no meio da noite pode correr o risco de nao entrar O ms apartamentos sao confortáveis mas falta servicos básicos como limpeza e arrumação Nao ter com quem falar presencialmente e um terror Muita tecnologia que nao entrega o que vc precisa Chegar em hotel entrar e descansar ##### Alexandre Stayed 3 nights in Aug 2025 Verified ### 8/10 Good #### Valmir 21 Aug 2025 Liked: Cleanliness, room comfort #### Atende as expectativas Prédio bem localizado, apto bem equipado e estacionamento muito bom. O mercadinho oferece boas opções para quem quer comodidade. A comunicação somente por chat tem interações muito lentas. ##### Valmir Stayed 4 nights in Aug 2025 Verified ### 10/10 Excellent #### Luiziane 11 Aug 2025 Liked: Cleanliness, room comfort, communication #### Boa estadia Muito boa, eu já conhecia, mas foi a primeira vez do meu companheiro e ele gostou bastante. ##### Luiziane Stayed 2 nights in Aug 2025 ---