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"We were going to stay here until we saw cockroaches 30 min in then we checked out immediately and they told me I would receive a refund but have not recieved one it’s been a week and a half "

"My daughter attends SCU, and this has become our favorite place to stay whenever we visit. The hotel is beautiful, modern, and consistently well-maintained. The staff is always welcoming and helpful, which truly makes a difference. We especially love the thoughtful touches—like the dog treats for pets—which make it feel even more special and accommodating. A special thank you to Amanda N., who assisted us with changes to reservation on 3/20-3/22. She was incredibly attentive, followed up promptly, and her communication skills really stood out and helped with the necessary changes. She was clear in what she could do for us. What I also appreciate is the consistency of the team—you don’t see a lot of turnover here. It’s been three years, and it’s nice to still recognize familiar faces. That says a lot about the quality and culture of this hotel. Highly recommend! "

"Great breakfast and breakfast staff."

"The room smelt of dog pee. Fire alarm went off first day for no reason (heater was on). But the room was stuffy , couldn’t open windows enough (stopper at an inch). Didn’t have a choice so stayed the whole time. "

"Rooms looked updated! Amazing no problems will be staying here again in the future! "

"Everything was nice and clean. The breakfast was filling but the night shift guy lacked people skills and was lightweight rude."

"Enjoyed it "

"The hotel is worse than a motel. There is no staff on site after 7pm, you have to call a number to get you to the office to talk to someone on a Kiosk to check in. There is a lady on site to give you the key but extremely rude and unprofessional. The room was cheaply renovated and has strong toxic chemical smells that suffocate you, makes us nauseous, open the door and window does not help. If you have problems, you have to call a number that the people on the phone that just either ignore you or forget about it. You waited long time for the help but the help never come. Finally, you have to call again and be directed to the Kiosk again . The lady on site finally showed up to change to another room for us, but with the same chemical smells. We told the that we can not stay in the room and need to cancel and refund the reservation, the lady says “fine”. Late 11:00pm, we finally found another hotel to stay. Almost one week passed, we have not received refund, terrible. "

"overall was good"