Coral Star Hotel

pros - nice pools and great kids play area - nice bkfast area - food was fine .. - staff are very helpful - very clean cons : can't remember one tbh

Poor sound proofing and had to complain to the staff a number of times however only the next morning was we relocated to another room.

Unfortunately on our first night we had to visit reception 4 times after ringing twice from our hotel room. Between 2-6am Two girls next door had 2 guys in their room and decided to have music and drink all night. The rooms are not sound proof with each room also having a joining door with large gaps. Very frustrated we asked to be moved and even threatened to call the police. The on duty security guard kept returning to the room and shouted at them although the girls would suddenly go quiet for 10 minutes before going loud again drinking and smoking the hallways out of air,. A) the rooms were supposedly meant for 2 people and not guests, B) on 6 complaints the hotel failed to rectify the issue, albeit tried , no authoroty or control. C) only the next morning was the reception able to arrange a new room. First night and day of holiday lost to sleep. The next morning we insisted on speaking with the manager who was well aware of us at reception however completely ignored us and failed to offer any apology. Unfortunately after moving rooms, on the last night the noise was repeated by new neighbours crying and arguing. Whilst this is IBiZA and somenoise should be expected, a room is not for partying and the hotel staff were incapable of dealing with the matter. The cleanliness and room service staff are good. Of a 5 night stay, 3 were within reasonable acceptable sleeping conditions. I booked 2 rooms for a large family holiday and as stated, still awaiting an apology...