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Reviews of Hotel Del Rio

3.5 out of 5
Hotel Del Rio
Boca Del Rio Drive, Beach Front, San Pedro, Ambergris Caye

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 107 reviews" "
Rating 8 - Good. 33 out of 107 reviews" "
Rating 6 - Okay. 13 out of 107 reviews" "
Rating 4 - Poor. 2 out of 107 reviews" "
Rating 2 - Terrible. 2 out of 107 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Apr 2024
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 30 Apr 2024
Thank you for the review Naomi! We appreciate it and it was a pleasure to host you and your sister. We hope to see you both again!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
The small breakfast and lunch spot on site was good and convenient
Stayed 7 nights in Apr 2024
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 12 Apr 2024
Thank you for the review Roger, we appreciate it. It was a pleasure to host you and we hope to see you again. Thank you for choosing Hotel del Rio.

10/10 Excellent

George

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place, wonderful people.
Stayed 3 nights in Feb 2024
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 3 Mar 2024
Hello George,Thank you for the review George, we appreciate it. It was a pleasure to host you and your family. We hope to host you and your family again!

10/10 Excellent

Delfino

Stayed 2 nights in Jan 2024
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 21 Jan 2024
Thank you for the review Delfino, we appreciate it and it was a pleasure hosting you and Charles. We hope to see you again.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, walkable distance to all restaurants, friendly and helpful staff. Very comfortable stay.
Stayed 2 nights in Jan 2024
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 9 Jan 2024
Thank you for the review Victor, we appreciate your feedback. It was a pleasure hosting you and hope to see you again! Safe travels

8/10 Good

Mayuri

Travelled with family
Liked: Cleanliness, staff & service
Good location, close to main city and restaurants. Excellent staff and very kind. They cleaned room everyday and were so helpful. Room is however average for the price. Having no AC was s big deal for our family as it got very hot. Bathroom was extremely small ans very difficult to move around for a full grown adult. The location however is perfect if you can overlook some of the flaws
Stayed 4 nights in Dec 2023
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 26 Dec 2023
Thank you for the review Mayuri. It was a pleasure hosting you and your family. We have other accommodations with A/C including a family unit for future reference on Expedia this room is (Family Quadruple Room, Multiple Beds, Kitchen, Sea View) that can accommodate your family. We hope to see you again, safe travels!

10/10 Excellent

DAVID

Travelled with group
Stayed 1 night in Jul 2023
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 18 Jul 2023
Thank you for the review David, we appreciate it and it was a pleasure hosting you. We hope to see you again in the future. Thank you for choosing Hotel del Rio.

10/10 Excellent

Benaline

Stayed 2 nights in Jul 2023
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 30 Jul 2023
Thank you for the review Benaline. It was a pleasure hosting you, we hope to see you again in the future.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very helpful and friendly. Beautiful views of the water and loved the fresh flowers 🌺 in our room.
Stayed 1 night in Apr 2023
Response from Warm Regards, Mgmt. & Staff on 29 Apr 2023
Thank you for the review Gloria. It was a pleasure hosting you. We hope to see you again in the future.

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, friendly helpful staff.
Stayed 11 nights in Feb 2023
Response from Warm Regards, Hotel Del Rio Mgmt. & Staff on 11 Mar 2023
Thank you for the review John. It was a pleasure hosting you and your wife. We hope to see you both again in the future.

10/10 Excellent

Ana Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Casita cabin and it was a really nice, the view in the morning, the porch in the afternoon... The hammocks to read!
Stayed 3 nights in Feb 2023
Response from Hotel Del Rio Mgmt. & Staff on 14 Feb 2023
Thank you for the review Ana, we appreciate it. We are glad you enjoyed your stay with us. It was a pleasure having you and Allyson. We hope to see you both again in the future.

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomodating. The location was good and the overall look of the property was unique.
Stayed 1 night in Jan 2023
Response from Hotel Del Rio Mgmt. & Staff on 19 Jan 2023
It was a pleasure having you and your friend Shane. Thank you for choosing Hotel Del Rio and for the review. We hope to see you and you friends again.

10/10 Excellent

Mahlet

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful grounds and location,excellent housekeeping,no coffee maker,no microwave or stove,no tv.
Stayed 14 nights in Nov 2022
Response from Warm Regards, Mgmt. & Staff on 12 Dec 2022
Thank you for choosing Hotel del Rio and for your review Carl. We enjoyed hosting you and hope to see you again!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front breeze and convenient to everything.
Response from Hotel Del Rio Mgmt. & Staff on 7 Dec 2022
Thank you Paul, we are glad that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

alexandra

Liked: Staff & service, amenities, property conditions & facilities
it was a great location staff was very friendly and helpful
Response from Christine & Staff on 6 Dec 2022
Thank you for choosing Hotel del Rio. We enjoyed hosting you and hope to see you again!

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to chillax. Good location, right on seafront and walking distance into town for the best restaurants etc. Staff very nice, helpful and flexible - they allowed us to shift our booking to a couple of weeks later, after we originally arrived for diving during too-windy weather.
Stayed 6 nights in May 2022
Response from Hotel del Rio on 12 Jun 2022
Thank you for your review. We enjoyed having you and glad your were able to get the diving in with the improved weather. Warm Regards, Hotel del Rio

8/10 Good

Alandy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in May 2022
Response from Hotel del Rio on 4 Jun 2022
Thank you for you review. We are happy you enjoyed your stay and hope to see you again.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice staff
Stayed 1 night in May 2022
Response from Hotel del Rio on 12 Jun 2022
Thank you for your review. We enjoyed hosting you and hope to see you again in the future. Warm Regards, Hotel del Rio Mgmt. & Staff

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Christine on 24 Mar 2022
So glad you enjoyed your stay Jason and hope to see you again! Warm Regards, Hotel Rio Staff & Mgmt.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay on AC. Close to many beach bars. Nice staff.
Stayed 2 nights in Mar 2022
Response from Christine on 15 Mar 2022
Glad to hear you enjoyed your stay. We thank you for choosing Hotel del Rio and hope to see you again.

10/10 Excellent

BRITTANY

My stay at Hotel Del Rio was very pleasant. The rooms are clean, the property is one of-a-kind, and cozy for being located in San Pedro. The only downside is that you will be located across from a busy beach bar that projects loud music. Other than this, the staff is happy to assist, and
Stayed 1 night in Feb 2022
Response from Christine on 4 Mar 2022
We enjoyed having you and hope to see you again Brittany.

8/10 Good

Brandy Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 11 nights in Dec 2021
Response from Christine on 13 Jan 2022
Glad you enjoyed your stay, hope to see you again in your future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, property location excellent and all night security, so very safe.
Stayed 11 nights in Nov 2021
Response from Hotel del Rio on 6 Dec 2021
We are happy to hear you enjoyed your stay and we hope to see you again soon. Warm Regards, Hotel de Rio

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible. We left an apple watch and they emailed me to retrieve it. Quiet, beautiful & friendly.
Stayed 3 nights in Feb 2020
Response from Hotel del Rio on 23 Feb 2020
Thank you for choosing Hotel del Rio. Was a pleasure to have you here and hope to see you again.

10/10 Excellent

JacMos, Houston, TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right on the beach and two blocks down from the public beach where there is a slide in the water/playground. There are many bars up and down the beach. The staff was suspect friendly and helpful! Every place they recommended for food/drinks was amazing! They don’t have bike rentals/golf cart rentals on the property but they will call the people that rent and they bring the golf carts and bikes to the property to you and you pay them directly. We had a great time! Out room did not have AC but it was not needed as the windows stayed open at night and the breeze from the ocean was perfect!
Stayed 4 nights in Feb 2020
Response from Hotel del Rio on 23 Feb 2020
Thank you for choosing Hotel del Rio. We are so glad to hear you enjoyed your stay with us. We hope to see you again! Warm Regards, Mgmt. & Staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing, good view, set up bookings and made it very easy for us.
Stayed 2 nights in Jan 2020
Response from Katnie, Office Manager on 20 Jan 2020
Thank you for that lovely review. Your vacation was very important to us. We do hope to see you sometime in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I was not looking for anything grand when I booked this hotel, nor did I get anything grand. No TV, no A/C. I can get by without such things. Breakfast is modest in the garden, but adequate. Hot water in shower is slow arriving but is there. Beach is a stone throw away but not very elegant as far as beaches go the sargassum weed is a bit of the problem at the moment but not smelling and constantly attended to. Plenty of restaurants and bars in walking reach, rent a golf cart if not up to walking, taxis are cheap.
Stayed 6 nights in Sep 2019
Response from Katnie, Office Manager on 16 Sept 2019
Thank you for staying wth us. We hope you visit us again in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no pool or bar, the hang out area was nice, view is great. Staff was very nice and accomadating. close to bars and restaurants on the beach: Losers, Palapas, Wayos and Sandy Toes.
Stayed 3 nights in Aug 2019
Response from hotel del rio on 22 Aug 2019
Thank you for choosing Hotel del Rio. We are glad you enjoyed your stay and hope to see you again in the future. Best Wishes..Christine, Mgmt.

10/10 Excellent

Jenn, Silver spring, MD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a lovely swing outside abd also some hammocks and chairs to lietsit in and watch the ocean. There's a dock in front of the propert with 2 chairs at the end that are perfect for watching sunrise.
Stayed 3 nights in Jul 2019
Response from Reagrds, Katnie Office Manager on 12 Jul 2019
We are glad to know that you enjoyed your stay with us here at Hotel del Rio. We do hope to see you again.

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019
Response from Regards, Katnie Office Manager on 12 Jul 2019
Your feedback is really important to us. Whatever the problem was that caused you not to enjoy your stay; we would love to know that way we can address it as soon as possible.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location. Quiet yet walking distance to the action. BEST shower on the island!
Stayed 6 nights in May 2019
Response from Office Manager, Katnie on 11 Jun 2019
Thank you for your lovely feedback, we appreciate it. Thank you for staying with us. Hope we see you again here at Hotel del Rio.

6/10 Okay

Verified traveller

Disliked: Room comfort
It’s fine but don’t expect much.
The place is fine. It’s a room. But the shower water smells horrific. It smells like rotting sea grass, which is a problem on the island as it is. I didn’t complain because I figured it was all over the island, but come to find our that it wasn’t. They need to treat the water. Also there was one woman, Fenicia, who was lovely. The rest of the staff always seemed to be bothered by any kind of request. They also would sit and talk all day. The fruit in the morning was nice but they would leave juice out and not clean the container properly so it tasted like dish soap. It was just a lack of car.
Stayed 4 nights in May 2019
Response from Del Rio on 16 May 2019
Thank you for staying with us! Your feedback is important to us and we will take what you said into consideration.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Del Rio on 11 May 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the grass hut in the courtyard. Many people gathered there in the evening and visited about their day. It was great conversation and we enjoyed it a lot.
Stayed 7 nights in Mar 2019
Response from Hotel Del Rio on 2 Apr 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019
Response from Del Rio on 26 Mar 2019
Thank you for choosing Hotel del Rio. We're glad that you enjoyed your stay. Hope to see you soon again.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay on the ocean.
It was a good stay due to the fact that weather was cooler (due to rain one night and less sun) -- nice because there is no air con in the rooms. Just opening the windows and door helped (would have been nice if I could lock the screen door to leave main door open at all times. The office staff is wonderful and attends to all needs and questions/requests. Location could not be better for restaurants and the water. The whole town is walkable so there is no really bad location. Early simple breakfast is a plus although I did not take advantage of it. Hammocks outside are nice as well. I would stay there again.
Stayed 3 nights in Mar 2019
Response from Hotel Del Rio on 25 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful at all hours of the day. Staff was very attentative and available. Room was clean and private. Property was welcoming and safe.
Stayed 1 night in Mar 2019
Response from Hotel Management on 11 Mar 2019
Thank your for staying with us :)

10/10 Excellent

Susan, Los Gatos, us

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Right on the coast; nice dock for watching the sunrise, fun dock bar/restaurants just steps away, pleasant beachside walk to the busier downtown area, 40 minute golf-cart ride to Secret Beach, dive shop 2 docks down, Our palapa was interesting and spacious with comfy beds, frig, drinking water, and wifi. Coffee, fresh fruit and juice, local bread & jam provided each morning, sunny chairs sheltered from the breeze, and shady hammocks for the hot days. Perfect for those seeking 'the island life', rather than a resort vacation. The office staff even organized delivery of a rental golf cart for our exploration day.
Stayed 4 nights in Mar 2019
Response from Hotel Management on 11 Mar 2019
Thank You For Your Wonderful Feedback And Thank You For Staying With Us :) Hope To See You Guys Again

6/10 Okay

Verified traveller

Liked: Staff & service
We stayed in caye caulker a few days before heading
Stayed 1 night in Mar 2019
Response from del rio on 30 Mar 2019
Thank you for choosing Hotel del Rio

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people. Basic breakfast. Convenient to downtown
Stayed 3 nights in Feb 2019
Response from Del Rio on 4 Mar 2019
Thank you for staying with us. Hope you visit us again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff, nice room, nothing fancy,
Stayed 1 night in Feb 2019
Response from Del Rio on 13 Feb 2019
Thank you for staying with us. We hope we see you again .

6/10 Okay

Ginger, Oregon

Travelled with partner
Liked: Staff & service
I liked that it was near a really good beach massage business. It was located on the beach but had a really bad odor-I think from the seaweed. The property itself is old and in need of new bathroom fixtures. It is for sale. Given the condition and no air conditioning in our room, it should be less expensive than it is. The “breakfast” consists of sugary juice, bread/toaster, peanut butter and jelly and bananas. The coffee was literally lukewarm-no microwave to heat it up, powdered creamer and sugar. The office staff was friendly and competent.
Stayed 1 night in Feb 2019
Response from del rio on 14 Feb 2019
Thank you for choosing Hotel del Rio. We do have ac and non ac rooms listed as options when booking. We appreciate your feedback and will look into your observations.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is perfect for walking everywhere.
Stayed 7 nights in Jan 2019
Response from Management on 6 Feb 2019
Thank you for staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Response from Management on 4 Feb 2019
Thank you for staying with us :)

6/10 Okay

Verified traveller

Liked: Staff & service
Close to town across from beach
If you book this hotel understand that it is very rustic with basic accommodations. The wifi was good, beds were firm, no air con in our room, breakfast very basic but location was near town and across from the water. If we were to come back to San Pedro we would pay more for nice accommodations.
Stayed 2 nights in Jan 2019
Response from del Rio on 27 Jan 2019
Thank you for choosing Hotel del Rio

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2019
Response from Manager on 24 Jan 2019
Thank you for your feedback. Hope to see you again.

10/10 Excellent

Marjory, Devon UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay at Hotel Del Rio which is in a great location. We loved our sea view cabana. The staff are very friendly and helpful too. Good restaurants and shops close by.
Stayed 7 nights in Jan 2019
Response from Christine Waltman. , Manager on 24 Jan 2019
Thank you for choosing Hotel Del Rio. We are glad you enjoyed your stay

8/10 Good

Verified traveller

Liked: Staff & service
Great location on the beach. Our first room was unacceptable. We asked for a better room and got one.
Stayed 6 nights in Jan 2019
Response from Del Rio on 30 Apr 2019
Thank you for staying at Hotel Del Rio.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter getaway
The location to the north close to the river and toll bridge was quite and comfortable across from the beach! With walking distance to restaurants, market stores etc. The golf cart rental was reasonable also for a 24 hour rental so we could go to secret beach!
Stayed 3 nights in Jan 2019
Response from General Manager on 15 Jan 2019
We are glad that you enjoyed your stay with Hotel Del Rio, and we hope to see you again :)