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Reviews of Diego de Almagro San Pedro de Atacama

3 out of 5
Diego de Almagro San Pedro de Atacama
Toconao 460, San Pedro de Atacama, Antofagasta

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 197 reviews" "
Rating 8 - Good. 77 out of 197 reviews" "
Rating 6 - Okay. 32 out of 197 reviews" "
Rating 4 - Poor. 11 out of 197 reviews" "
Rating 2 - Terrible. 6 out of 197 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Dora

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel. No AC so during the day we were sweating inside the room. Very walkable with everything you need nearby. The breakfast was what we needed, the staff is excellent except for the manager who is constantly getting mad the employees which is uncomfortable to watch because the employees are all so sweet and welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

babubhai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place,central ,close to everything Great food
Stayed 3 nights in Mar 2024

8/10 Good

CRISTIAN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, very well located property. Beds require some updating/upgrading...
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Diana

Stayed 1 night in Jan 2024

6/10 Okay

Minal

Stayed 2 nights in Dec 2023

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the first hotel in San Pedro (according to one of my guides. The room was ok, got in a bit early. Asked two staff for a four am wake up call. It did not happen. Good thing I had a back up.
Stayed 1 night in Nov 2023

2/10 Terrible

Laurence

Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced. Tiny rooms. Paper thin walls. Avoid.
This place isn’t worth more than USD70 a night but charges at least double that. Tiny, tired rooms and bathrooms. Tub took forever to drain after a shower. Lots of noise (e.g. people talking in the corridors or using the TV/shower in other rooms) which is easily heard at night. Staff unhelpful and officious. Wifi only available in the lobby. No complimentary bottled water offered at all, despite the notice that the tap water isn’t potable. No fans or aircon in the room despite the desert environment. No towels provided at the pool. TV picture grainy and unclear. Best avoided. Positives: Nice pool. Acceptable, if basic, breakfast. Good location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Virginia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to town center/main street.
Stayed 2 nights in Oct 2023

10/10 Excellent

carlos, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and out great facilities maybe could use a gym but over all good

10/10 Excellent

Jitka, Hagatna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with a decent breakfast buffet and walking distance to the Main Street. Daily room clean up and spotless facilities. A beautiful Pool although it was too cold for us to use it in this season.
Stayed 1 night in Sep 2023
Response from Franck Reception on 20 Sept 2023
Thanks for your comment, waiting for your next visit,best regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snug in San Pedro.
We had a large well decorated bedroom with a large very comfortable bed. The hotel is in a quiet area so we had a good nights sleep. The shower was hot and powerful. Buffet Breakfast was excellent with a great range of cakes, savoury items and fruit. I’d be very happy to stay here again.
Stayed 1 night in Aug 2023
Response from Franck Reception on 5 Sept 2023
Thank you for your comment, wait you for a new stay...

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The good: extremely friendly and helpful staff, ample parking area which is very hard to find in the center of San Pedro, very good and well stocked breakfast buffet; wi-fi i pretty reliable which is not always the case in town. The bad: rooms are quite small unless you get a "premium" one (there are also options like private cabins); rooms are no frills, quite basic; heating must be supplemented with electric portable heaters and even then, the room can get a bit chilly at night. Overall a good experience and reasonable value for the price.
Stayed 2 nights in Jul 2023

8/10 Good

Aron

Stayed 4 nights in Apr 2023

8/10 Good

Elan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place. Big and nice restaurant.bathroom is super! If you can improve your WiFi service, it would be a perfect place!
Stayed 3 nights in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying short stay
Hotel reception area and dining room airy and bright. Room spacious with adequate storage. A few more hangers or hook for clothes would be nice. Bed comfortable, linen and towels clean and fresh. Bear in mind there is no air conditioning, so room was stuffy and hot during the day. Windows could be opened, but on the ground level, at your own risk. Staff amazingly friendly, courteous and friendly. At check-in, Paola made us feel very welcome with her happiness and smiles throughout our stay. An awesome young lady. Maria, Nancy and Hector in the dining room are attentive without being intrusive. Overall, a wonderful stay in an awesome place.
Stayed 2 nights in Mar 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff, very friendly and helpful. Specially Cristian and Paula.
Stayed 6 nights in Feb 2023

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place in San Pedro
Very friendly and welcoming. Great, if cool swimming pool. Small but quiet room with view of swimming pool. Good WiFi. Good breakfast. Shower/bath water warm rather than hot in the afternoon but definitely hot in the morning. TV had 2 English news channels and loads of channels - sometimes a film in English. We enjoyed our overnight stay at the Diego de Almagro. A nice relaxing place away from the madness of San Pedro.
Stayed 1 night in Feb 2023

8/10 Good

RICHARD

Liked: Cleanliness, staff & service
Basic good clean hotel with car parking
Good basic clean hotel very central with car park finding the hotel is difficult without a off line gps . Bad internet connection . Basic breakfast. Not a bad choice hitel
Stayed 3 nights in Jan 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice very clean hotel, which is not easy in this area due to the dusty streets. Efficient friendly staff and great location just off the Main Street. Pool was great after a day in the heat too.
Stayed 4 nights in Nov 2022

8/10 Good

Scott

Business traveller
Liked: Staff & service, room comfort
Value for Money
i stay here often as it is good value for money and the space available for parking is great - something to consider in San Pedro. It is a bit run down and some of the rooms are worse than others in terms of plumbing and general upkeep - there is wifi available mainly in the main eating and reception area and the further you get from this area the poorer the signal so dont expect wifi in your room! Its a nice pool area but the pool can be very cold depending on the time of year. Breakfast is hit and miss but they need more staff on to clean tables and replenish the food - which can run out, including the coffee!
Stayed 4 nights in Nov 2022

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded feeling, but close to the center. There was no internet access in my room.
Stayed 3 nights in Nov 2022

4/10 Poor

Blanca

Liked: Cleanliness, staff & service
Disliked: Room comfort
Impossible to get a good night rest
The check-in was extremely slow, with none available to check us in until they called someone from their break. I thought it was supposed to be 24h front desk! The 2 vegetarian sandwiches we ordered took about 30 minutes to prepare even if there was no cooking involved. The place was as noisy as it gets, with loud music being played at all hours (even past 2am!) and people screaming on the corridors by the rooms. Also the rooms were vey cold despite the heater, more blankets are needed.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool and facilities around it are nice
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Very nice experience，nice hotel and nice staff
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2019

4/10 Poor

PaUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced basic hotel with no a/c in rooms
San Pedro de Atacama is a very nice place to visit, quite different to anything I have been to before but our hotel was way overpriced for what it is... I would expect to pay about £40-50 a night for a hotel of this quality. The hotel IS in a good location in the centre of town. The hotel is basic, breakfast was basic but staff in restaurant were nice. Check in was OK. The room was the main let down as there is no a/c and temps are high in Jan.. so sleeping was difficult. There was hot water to shower with. There was a safe in the room but couldnt fit our laptop in it. The beds were not very comfortable . The pool looks quite nice but wasnt that clean and sunloungers were uncomfortable. When I was looking to book most of the hotels had poor reviews and were over priced.. This hotel was just about ok but was very overpiced for what it was.
Stayed 2 nights in Jan 2020

6/10 Okay

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel didn't seem to have a visible manager which it needs. Nobody in charge. Busy morning breakfast only 2 ladies serving dining room full not fair on them running out of food all the time. In saying that the beds were very comfortable the best we had in Argentina!
Stayed 4 nights in Dec 2019

8/10 Good

Anim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Hygino

Liked: Cleanliness, staff & service
Disliked: Room comfort
Unconfotable room
Great location , very friendly and helpful staff, great breakfast options. However the room is very dated with uncomfortable mattress, damp carpet, central heating not working properly and bathroom in need of serious repairs. The shower handle was defective and it was difficult to turn in on off and adjust water temperature. The water was hot only in the mornings but in the evenings it was barely warm. The tap to fill the bath tub did not work either.
Stayed 6 nights in Sep 2019

8/10 Good

Rajen

Liked: Cleanliness, room comfort
The hotel is good but service levels were not very great I signed the bar bills and the lady later added the tips. I am not against tipping but against forced tipping
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
We drove to this property in the evening and could not find it. Our GPS took us to a busy, poor-quality, too-narrow dirt road after dark. We could not see a sign to the property, or an open gate to a parking lot where the GPS told us that the property would be. I did not bother to phone the property because it was very difficult to drive the narrow, busy, poor-quality road at night, with lots of people walking around. Also, I had been told (I think possibly when contacting Expedia previously) that the property did not have anyone who could speak English when they phoned previously to state that I would be arriving the next day for check-in. Also, my mobile phone (including data and Internet) has not always worked perfectly in South America. Basically, I gave up and went back to Calama, where I had to rush to find a hotel room to stay in for that night. I also missed all of my activities in San Pedro de Atacama, and will probably not recover my prepaid expenses for that part of my trip. Missing the activities probably saddens me the most, as I believe it would have probably been an amazing place to tour. I do feel like the hotel should have had a very visible note on its Expedia listing, explaining that English-only tourists may have difficulties finding and checking into this hotel in the evening, especially after dark when we had arrived. I believe that this hotel is probably just fine for a Chilean tourist, but it didn't work out for an English-only tourist (me).
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel: Very nice staff, breakfast was good, gave breakfast box when I had an early tour. But breakfast room was freezing, out of the 6 days, I didn’t had tour in the morning for 2 and stayed in the room and noted hotel shut down the heating so it was freezing in the room. Also at night had to use extra blankets from both beds to stay warm while room slowly warms up again… Hotel lost power several times. Pool (which is why I paid extra for that hotel) was unusable due to the cold… I had internet from my room, but reception said not available in all room. I think the hotel at $100 night is too expensive for what it is, $50/60 would be a fair price for it.
Stayed 6 nights in May 2019

6/10 Okay

Emma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few little niggles: 3*
The WiFi is very flakey and the Internet continuously drops out. I couldn’t work here because the Internet was so unreliable. Which was disappointing given the cost of this hotel. It the staff were very friendly, the rooms were clean and modern and comfortable, but the bathroom was extremely small (I had to sit on the toilet with my legs out the door). There is a very good selection of food at breakfast however they only provide you will tiny little side plates (smaller than my hand) to eat on, which is laughable. The pool area was lovely.
Stayed 3 nights in Apr 2019

8/10 Good

MAN WAI THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though the hotel is a little bit old fashion, the environment is relaxing and spacious. The location is great, you may go to the city centre with few minutes walk.
Stayed 2 nights in Apr 2019

8/10 Good

MAN WAI THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

PAULO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the city center. A bit expensive for a 3 stars hotel but fair if you consider its location at San Pedro de Atacama.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Ralph

Liked: Cleanliness, staff & service, room comfort
Great location, good hotel in Atacama
The Diego de Almagro San Pedro de Atacama hotel was well positioned just on the south of the town center which was excellent. We were given a room right by the pool and had really good Wi-Fi. Tbh, the general condition of the property is what one would imagine of a remote town desert location and was absolutely fine. Breakfast was included, the usual breads, cheese slices, ham etc although I could not understand why they would present about 200 slices of cheese, 4 layers deep in a circle pattern only for most of it to go back into the kitchen and come back out the next day. The scrambled eggs were busy too runny and undercooked even for me. There was lots of cake for breakfast too although I didn't try any most looked really good! The pool was very nice although the surrounding flooring all needs redoing and repointing. We were unlucky enough to visit during the wettest extreme weather the desert had seen in ten years. All the streets were mud and every day the staff hard to clean all around, we felt for them and the property.
Stayed 1 night in Feb 2019

8/10 Good

EMILY shapira

Liked: Cleanliness, staff & service, room comfort
Nice property
Nice setting, set back from town and nice entry, lobby space and pool. Dated furniture, no AC, bathroom in poor condition. Nice breakfast, friendly service.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Really Good Hotel, but its really Old and needs to be refurbished
Stayed 5 nights in Jan 2019

6/10 Okay

Neil Eberhardt

Disliked: Cleanliness, staff & service, property conditions & facilities
You Don’t Get What You Pay for Here.
We spent 4 nights at this resort and had booked it on hotels.com as the description, photos, and reviews looked fine as the availability for hotels, not hostels, was low at the time due to being very high season. The hotel experience was disappointing when considering the price of the room at $220 per night. We travelled for two weeks all over Chile and this was the only disappointed place that we stayed at and was also the most expensive. But first, the PROS: convenient location very close to central area, quiet area, quick check in and check out, good WiFi service, clean and large swimming pool, some of the staff were very nice and friendly. CONS: My neighbors on both sides of our room and myself got food poisoning from the hotel breakfast buffet. We are fairly sure it was the yogurt being left out too long in the heat. Also, the breakfast buffet is about 75 percent bread product And not much healthy stuff unless you include the small fruit selection ( the strawberries looked moldy so did not try those). Also, one morning we woke up early as we were doing an all day tour. We arrived at the buffet at precisely 6:27am. The older lady with eyeglasses running the buffet “shoo”ed us away like we were stray dogs scolding us that the buffet did not open until 6:30. We could not believe how rude she treated us. The rooms were very dated, bathtub stained, moulding with paint scratched and falling off, rusty hinges, etc. No soap or TP unless you asked front desk.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel tries to be good and, in general, is but it has issues. We arrived on New Years Eve and immediately headed out on a prearranged tour. We were looking forward to the special dinner they advertised for the evening, however, when we returned, the staff said the dinner was by reservation only. No one mentioned that although that information was in small print in Spanish on the dinner notice. The town was packed full and all other restaurants were also only seating by reservation. We ended up eating crackers and cheese from a small grocery store. We felt the hotel should have informed us about the reservations. Additionally, the room safe did not work and the staff could not get it to work. The television didn't work. The room has no air conditioning (in the middle of a desert) or even a ceiling fan and the windows do not have bars so we didn't feel comfortable leaving them open while sleeping. The toilette stopped up just as we left. On the other hand, the hotel is very beautiful and the staff were helpful when asked. The breakfast is good. It is a good hotel but needs to improve maintenance and service.
Stayed 4 nights in Dec 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Quite comfortable and clean but annoyed as we were given 2 singles instead of a double. Receptionist claimed we didn’t specify which I then showed them I did specify double the next morning. They moved us. Very good location in town centre and Jalala restaurant just opposite.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Location was good. Staff made efforts to be helpful. There was a dead fly in the wall of our room. Bathtub had stains as did the taps. There was no fan or a/c. Breakfast was mediocre. Lacked basic amenities such as efficiently working refrigerator, tea coffee machine, adaptive chargers, etc. Poor quality beds. No screens in window to enable opening them for cooling the room. Only one or two members of the staff spoke English.
Stayed 3 nights in Dec 2018

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel, good breakfast. Pool could do with being a little warmer
Stayed 3 nights in Dec 2018

6/10 Okay

James

Average
We booked a double room, and they tried to tell us that double means 2 beds! We then ended up with a room in the main building rather than the original twin they had for us around the pool. The walls were very thin and we were woken up each morning at 4am by people talking in the reception areas as they waited for tour pick ups, then by the kitchen noise making breakfast from 6 onwards! Pool was completely unheated and we couldn't go in it although the area around it is nice. The bar doesn't serve alcohol. Very good location for San Pedro and plenty of parking as we arrived by hire car.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Did not find the reception staff very friendly. Bar was without liquor license, so could not have a beer while waiting for our room to be readied.
Stayed 2 nights in Dec 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in San Pedro de Atacama
A very nice clean hotel with an excellent staff. Right in the center of San Pedro de Atacama, the jumping off spit for all the tourist activities in the Andes. Within a two or three minute walk of dozens of restaurants, bars, shops and tourist services. The price was reasonable as well.
Stayed 3 nights in Jul 2018