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Reviews of Hotel Pila Seca 11

3 out of 5
Hotel Pila Seca 11
Pila Seca 11, San Miguel de Allende, GTO

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 384 reviews" "
Rating 8 - Good. 157 out of 384 reviews" "
Rating 6 - Okay. 38 out of 384 reviews" "
Rating 4 - Poor. 7 out of 384 reviews" "
Rating 2 - Terrible. 9 out of 384 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Veronica

Travelled with partner
Disliked: Staff & service, amenities
Central location to Cathedral, restaurants. Couldn’t sleep due to surrounding loud music no hot water and issues with valet spent over 2 hrs waiting for car to get picked up
Stayed 3 nights in Apr 2023

10/10 Excellent

Sabino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walkable all around down town, and free valet parking is awesome
Stayed 1 night in Apr 2023

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend! The hotel messed up my reservation, so put us into a room with broken barn doors and no windows - I have pictures. You could literally see through the door. The room was next to reception, and the staff would talk and make noise all night. The hotel was super loud, and one night the staff just walked into our room at 2 AM to "check" the room. We had to put a chair against the door to feel safe. On top of it, they would serve breakfast in the hall outside our room door and it sounded like a party every morning was happening next to the bed. Add in the 7 am wordless screaming and be prepared for no rest at all. The tub didnt drain, and the water was either boiling or freezing. Horrible.
Stayed 3 nights in Feb 2023
Response from Hotel Pila seca on 22 Feb 2023
We appreciate that you have chosen Hotel Pila Seca to stay during your stay in San Miguel Allende.We will work to improve the mentioned details and be able to provide you with a good service, since for us the comfort of our guests is paramount on their next visit to the city.Greetings!Gerencia

8/10 Good

Azita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel. Well run. However our room was facing the street and it was very noisy at night. I think there is a bar across the street, Very hard to sleep. Also, it took the valet parking attendant over one hour to bring our car!
Response from Hotel Pila Seca on 8 Feb 2023
Dear Mrs.Azita We appreciate your comments, they are very valuable to us and we are glad to hear that you liked the location and the price-quality ratio. We will undoubtedly pay more attention to every detail to provide you with the service, attention and quality that you deserve. We will work every day to be the best.

6/10 Okay

IVAN

Liked: Staff & service, property conditions & facilities, room comfort
Room 104 had a strong sewer smell.
Stayed 2 nights in Sep 2022
Response from Alejandra, PR on 19 Oct 2022
Dear Ivan, your comments are very important for us, we are sorry for the swere smell well work harder to make the hotel the best place to stay. We hope you visit us again soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Jaqueline

Stayed 3 nights in Jul 2022

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was confirmed for King bed and I got a Full size. There were no other room for me.
Stayed 1 night in Jun 2022
Response from Concierge FHB on 24 Jun 2022
Estimada Carmen, agradecemos los comentarios brindados éstos son muy importantes para nosotros para mejorar. Te comento que las habitaciones se asignan según disponibilidad, contamos con la categoría que usted eligió con cama king size y cama queen. Siempre será un placer recibirte nuevamente.

10/10 Excellent

salvador

Stayed 1 night in Jun 2022
Response from Concierge FHB on 6 Jun 2022
Gracias Salvador por tu visita, ha sido un placer haber contado con tu apreciable presencia en hotel Pila Seca 11. Siempre será un placer recibirte en tus próximas visitas a la ciudad. Que tengas un excelente inicio de semana.

8/10 Good

magala

Stayed 2 nights in May 2022
Response from Concierge FHB on 1 Jun 2022
Gracias por su visita, ha sido un placer recibirle en éste su hotel Pila Seca 11. Cuando guste regresar, esperamos verle en sus próximas visitas a la ciudad.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2022
Response from Concierge FHB on 29 Mar 2022
Estimado huésped de antemano agradecemos su visita, ha sido un placer haber contado con su presencia en éste su hotel Pila Seca 11. Asimismo le reiteramos que siempre será usted bienvenido en sus próximas visitas a la ciudad.

8/10 Good

Ira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2022
Response from Concierge FHB on 22 Feb 2022
Gracias por su visita, esperamos nuevamente contar con su apreciable presencia en éste su hotel Pila Seca 11. Siempre será usted bienvenida. Hasta pronto.

6/10 Okay

NIKOLAY

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jan 2022
Response from Concierge FHB on 4 Feb 2022
Gracias por su visita, esperamos verle muy pronto por éste su hotel Pila Seca 11.

2/10 Terrible

Francisco

Travelled with group
Disliked: Staff & service, room comfort
Mala experiencia, las señoritas en recepción no estaban capacitadas para responder nuestras preguntas/dudas cuando había algún problema. Ningún gerente para ayudarnos a solucionar el problema. Los baños viejos, las toallas percudidas. Había habitaciones que no tenían puerta entre la recámara y el baño. Lo único bueno de este hotel es la ubicación. No lo recomiendo
Stayed 2 nights in Jan 2022
Response from Concierge FHB on 29 Jan 2022
Estimado huésped lamento que o haya tenido una estancia agradable en nuestra propiedad, agradecemos sus comentarios los cuales son muy importantes para nosotros. Estaremos abordando los temas mencionados, tanto del personal como de las mejoras que requiere el establecimiento para brindar un mejor servicio a nuestros huéspedes. De antemano agradecemos su visita y esperamos verle muy pronto.

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic in a very nice way. Internet was not always available. Problem was the provider, not the Hotel.
Stayed 4 nights in Jan 2022
Response from Concierge FHB on 22 Jan 2022
Gracias por su visita y sus comentarios, son muy importantes para nosotros, ha sido un placer contar con su presencia en nuestra propiedad. Cuando guste regresar, siempre será bienvenido.

2/10 Terrible

Tania

Travelled with group
Disliked: Staff & service, property conditions & facilities
Mala experiencia
Muy mala experiencia en este hotel. Los baños viejos, algunos sin puerta. Las señoritas de recepción no podían contestar nuestras preguntas. Se fue la Luz en dos de las habitaciones y no había nadie Que pudiera solucionar el problema.
Stayed 2 nights in Jan 2022
Response from Concierge FHB on 22 Jan 2022
Estimada huésped lamento los inconvenientes durante su estancia, agradecemos sus comentarios los cuales son muy importantes para nosotros, para mejor y brindar un mejor servicio a nuestros huéspedes. Estaremos abordando los temas mencionados para trabajar en ellos. Agradecemos su visita y esperamos volver a contar con su presencia en éste su hotel Pila Seca 11. Buena tarde.

10/10 Excellent

Rogelio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved this place very clean! Super close to main attractions in san miguel de allende the place was magical mix between the colonial structure and the modern hipster style
Stayed 1 night in Nov 2021
Response from Concierge FHB on 24 Dec 2021
Estimado huésped agradecemos sus excelentes comentarios, asimismo le reitero que siempre será bienvenido en éste su Hotel Pila Seca 11. Esperamos verle muy pronto.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2021
Response from Concierge FHB on 23 Oct 2021
Gracias por su visita, esperamos contar con su presencia en futuras fechas. Que tenga usted un excelente día.

10/10 Excellent

Fermin Omar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute small hotel, great location in the very center of town! You can walk to a bunch or restaurants and bars.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. The room was spacious and clean. It is a short walk from the plaza and there are a lot of restaurants nearby.
Stayed 1 night in Aug 2021

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy confortable. Excelente
Hotel muy confortable, rustico. Muy comodas habitaciones. toallas y ropa de cama limpias. Medidas de seguridad COVID presentes y conforme a las disposiciones de la Secretaria de Salud Estatal y Federal. A solo dos cuadras de la zona centro. Amenidades, bares y restaurantes a solo unos pasos. Debes saber que cada 7 dias las monjas de la iglesia celebran a una imagen y detonan cohetones a las 06:00AM y 9:00PM por lo que debes estar atento y no asustarte. Son tradiciones del pueblo de San Miguel de Allende. SI no te gusta consideralo en tus planes de viaje.
Stayed 2 nights in Jul 2021

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff. Couldn't be any better. Everything very walkabout, food, bars, grocery, money exchange, sites
Stayed 10 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion
Stayed 1 night in Jun 2021

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Perfect
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, a couple of blocks from the main plaza. The rooms were clean and spacious.
Stayed 1 night in Mar 2021

10/10 Excellent

Carlos, Salt Lake City, Utah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy acogedor, a pasos de la iglesia, perfectamente ubicado en una calle tranquila. Restaurantes de varios tipos muy cercanos. Habitación amplia, de bonita arquitectura buena luz, silenciosa de noche.
Stayed 4 nights in Jan 2021
Response from Grupo -FHB- on 3 Feb 2021
Agradecemos tu preferencia con nuestra propiedad, en HOTEL PILA SECA 11 todos nuestros visitantes son nuestra familia y nos gusta cuidarlos para tenerlos de visita nuevamente. Atte. Ricardo cano vega. asesor de ventas.

10/10 Excellent

yessell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
This was such an amazing stay. The location is great. It’s in the center of everything. Everything is walking distance. No vehicle is needed. The rooms are big and spacious and the customer service was great.
Stayed 3 nights in Jan 2021
Response from Hotel Pila Seca on 28 Jan 2021
Good morning, thank you for staying with us, it was a pleasure to serve you, we hope to have you back at this your Hotel Pila Seca

10/10 Excellent

Maria, Laredo,Tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just loved it, awesome location.. super friendly staff.. we loved everything!
Stayed 5 nights in Dec 2020
Response from Hotel Pila Seca on 13 Jan 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceived by room photos
All photos showed nicely decorated and colorful rooms but ours was very bland with white walls, no pictures or decorations at all. No comfortable chair; only a wooden straight-backed chair. The valet service was very slow.
Stayed 1 night in Oct 2020
Response from Hotel Pila Seca 11 on 2 Mar 2021
We appreciate that you have chosen Hotel Pila Seca to stay with us during your stay in San Miguel Allende, your opinion is very important to us, we will be working to improve and provide a better service.

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2020
Response from Hotel Pila Seca 11 on 2 Mar 2021
Agradecemos su calificacion! Para nosostros es muy importante lo esperamos nuevamente en este su Hotel Pila Seca 11.

8/10 Good

Sabino, Celaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome price, we spent one night only but it is highly recommended
Stayed 1 night in Sep 2020
Response from Hotel Pila Seca on 21 Sept 2020
Thank you for your comments Mr. Sabino, for us was pleasure to serve you, we hope you will visit to San Miguel soon and that you stay with us again

10/10 Excellent

CarlosLoera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel went above and beyond to accommodate our needs. They are very friendly and took care of every need. Not only that the price was good for the room we got, came with everything and was fairly spacious and beautiful. Overall my experience was great and definitely recommend this hotel to anyone who is looking for a good price and stay.
Stayed 1 night in Sep 2020
Response from Hotel Pila-Seca on 13 Sept 2020
We appreciate that you have chosen Pila Seca to stay in your stay in San Miguel Allende Mr. Carlos we did it with great pleasure, it was a pleasure to serve you, we wait for you as many times as you decide.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Hotel Pila-Seca on 13 Sept 2020
Agradecemos que haya elegido Pila Seca para hospedarse en su estancia en San Miguel Allende Sr. Dean, fue un placer atenderle.

8/10 Good

Jesus A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Pila Seca 11 on 20 Feb 2020
Gracias Jesus por tu puntuación sobre nuestro hotel.

10/10 Excellent

Jairo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Pila Seca 11 on 20 Feb 2020
Te agradecemos Jairo tu impórtate puntuación del hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This boutique hotel is really cute, centrally located with nice staff. Unfortunately, we were there during a cold spell and the room was extremely cold and there was no heat nor extra blankets at the front desk. Also, the walls are extremely thin so we could hear all the conversations at the front desk. Staff would be engaged in conversations with each other or someone at the front door at 11pm, 1 am, 6 am, etc. bring ear plugs!
Stayed 3 nights in Dec 2019
Response from Pila Seca 11 on 20 Feb 2020
Agradecemos sus comentarios, ya que son muy importantes para mejorar nuestro servicio.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return again
Alfonso was wonderful. We were able to leave our suitcases before check in and they kept them after check out until our driver showed up. Loved the terrace, although it was for smokers I was the only one using it and I don’t smoke. Extremely help ful staff, great location
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Julianne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Walkable Location
While the overseer gentleman was on site, things went well. When he would leave for the day, the young employees did not take care. Very loud parties late at night. One night was so bad I could not even turn the TV on loud enough to drown out the racket. At midnight I went to the desk to complain, and she said she spoke no English. I cussed in Spanish and she went to their door. It was so loud, they did not even hear her knocking. She persisted, and they finally came to the door. Ten minutes later - all quiet. I was in the front courtyard area, so if you are further back in the complex, your stay may be more comfortable. The location is the best thing about this place. Very close to the city center. My room was all dark colors and had no windows. I felt as if I was in a cave. Fortunately there was a courtyard I could set up my laptop and be ok. Good internet connection. And you will eventually get hot water. If you rent a room with a bathtub thinking to take a bath - forget it. Those tubs are for decoration only.
Stayed 10 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: The staff was very nice. Always there promptly when needed The property was clean, pretty, quaint, and well maintained. Cons: Little things. Improvement could be made by having signs to explain how to use safe, towel use, spa services. Green hotel that provides bottled water instead of purifying local water?
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient location for the downtown area.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Initially, the hotel and the room with terrace werel attractive; however, the light switch did not work; our washcloth and bath mat disappeared and the last night we were locked out of our room.
Stayed 3 nights in Nov 2019

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Gerencia on 13 Oct 2019
Gracias por hospedarse con nosotros. Tomamos muy en cuenta su opinión.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel located close to the central of the city. It is good location for tourists. It is a little bit different from now a day’s hotel,however, histrical feeling made us exisotic atmosphere.
Stayed 1 night in Aug 2019
Response from Ventas on 31 Aug 2019
Thank you for your comments, we appreciate it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and well situated, staff is very friendly.
Stayed 2 nights in Aug 2019
Response from Gerencia on 22 Aug 2019
We appreciate your comments, we look forward to welcoming you soon.