Ratings based on 57 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Reviews

Posted 19-Jan-2017
Pros: The views were beautiful. The outdoor patio allowed you to prepare some foods and eat. Relaxing.
Cons: Nothing
Location: Taj Mahal Indian food restaurant across the street... Yummy!
Chose this hotel because it was only 5 doors down from the dental clinic I went to. But ended up loving it. I would come back to just stay here.
5out of 5
Recommended
for Everyone
by A verified traveller from HONDURAS

FUE UNA EXPERIENCIA INOLVIDABLE

Posted 13-Dec-2016
Pros: LA COMODIDAD DE LA HABITACION Y LA VISTA EXPECTACULAR QUE SE VE LA CIUDAD
Cons: EN EL DESAYUNO
Location: ES UNA CIUDAD ECOLOGICA ESO LO HACE ESPECTACULAR
ME ENCANTO SOBRE TODO LA AMABILIDAD DEL PERSONAL A CARGO ,DEL HOTEL VOLVERIA A HOSPEDARME ALLI SI ME TOCARA VOLVER A VIAJAR.
Comment from Hotel Management
11-Jan-2017 by Fernando Silva, Hotel Management
Muchas gracias por su comentario es un honor atenderla!
3out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica

In the midst of it all

Posted 12-Dec-2016
Pros: Thnlocation
Cons: Customer service and honoring promises of amenities.
This was not our first stay at the Out of Bounds Hotel, but unfortunately our worst. The hotel is wonderfully located near many locations in Escazú. We walked to our appointments. The room was generally clean and well kept, although ants were having a huge conference in the bathroom. The bed was comfortable enough. There was a mini fridge with items for sale in the room, the tele worked. Unfortunately the parking is very limited and cramped. The big problem is the lack of staff. There was nobody to fix or serve the advertised breakfast, neither was there anyone in reception to connect with. After about 40 minutes of waiting for breakfast, we found a delightful housekeeper who cooked a modest bit of food that at least let us start the day. Reception was closed and unstaffed, telephone calls went unanswered and nobody showed up even for our check out.
5out of 5
Recommended
for Everyone
by A verified traveller from Santa Cruz, CA

Great spot!

Posted 18-Oct-2016 on Orbitz
Pros: Peaceful & comfortable
Location: Close to restaurants ...
Comfortable room, good bathroom, great shower. City view - spectacular at night. And an excellent breakfast!
4out of 5
by A verified traveller

Friendly Staff, Great B&B style hotel

Posted 31-Aug-2016 on Hotels
Only stayed there for one night as we were heading out of San Jose the next morning. The hotel was very clean and the staff were very friendly. We had issues finding a rental car and the staff was very helpful in the arranging of a rental and allowing us to stay at the hotel while we waited for the rental company to arrive.
1out of 5
by A verified traveller from Nosara Costa Rica

Not what it appeared to be online

Posted 28-Apr-2016
Pros: Nothing
Cons: Staff courtesy, room safety. No safes in room, no bars on window when all other areas have bars. Insufficient lock on room door, no deadbolt, etc.
Location: Up a hill, a ways away from the city, which should be nice. Taj Mahal restaurant across the street, which is great.
When we arrived at this hotel, we thought it was abandoned - no lights on the outside. Upon entering the compound, I told the person greeting us I was glad to be there. He replied, "You are? Why?" I thought that was a very strange way to be greeted. He took us up to our room, passing by the office and the breakfast room, all of which had bars on the window. Our room, though, had no bars and a bathroom-door style lock, no deadbolt or chain. My wife said she didn't feel secure in the room. She went to the person who greeted us, and told him she didn't think the room was secure, and he just folded his arms and told her "It is secure!" He said they had 10 cameras throughout the property, and someone watches them all night, but we didn't believe him. We ended up leaving and going to a much nicer hotel just up the road. They refused to refund our stay, and told us that the hotel is always full and that they have never had a problem there. We only saw one other guest there. This property just felt strange, and we were not comfortable there, so we left. When we called Expedia to discuss it with them, they called the hotel, and the hotel told them that we had been dealing with the night receptionist, and that the manager Fernando would be back tomorrow, but in fact it was Fernando who had checked us in. I won't go back and I don't recommend this property. We visit this area frequently, and I wanted to try a different property on this trip, but I was very disappointed
Comment from Hotel Management
11-May-2016 by Fernando Ramirez, Hotel Management
Good afternoon, As for the lights of the Hotel: The hotel has external and internal lights with motion sensors and light so that light when it's dark in the afternoon.  We regret that it has not felt safe in our hotel, unfortunately they are the first customers feeling this fear, because Escazu is one of the safest areas of San Jose but we must understand that you must live in another area not so sure. While we have security cameras in the area, fortunately it has never been necessary to review them because we have not had any security problem. Regarding payment of your stay will clarify that his money was returned a week later that Expedia contacted us to authorize full payment of the reservation. We regret that your experience was not like that of others as our customers in the Hotel. Best regards, Fernando
4out of 5
by A verified traveller

Correcto

Posted 02-Apr-2016 on Hotels
El hotel en general esta bien, lo único es que el aparcamiento es realmente incomodo y las cortinas de la habitación dejan pasar la luz con lo cual uno se despierta al amanecer.
Comment from Hotel Management
16-Jul-2016
Buenas tardes, Agradecemos su visita en nuestro Hotel. Estamos tomando nota sobre sus consejos para que nuestros clientes se sientan a gusto. Saludos,
4out of 5
by Estuardo from Guatemala

Posted 11-Feb-2016 on Hotels
muy bien, asociado al uso de Uber perfecto. Taxis no hay cerca.
Comment from Hotel Management
16-Jul-2016
Buenas tardes, Le agradecemos su comentario y su visita, solamente queremos recordarle que nuestra recepción es 24 horas y estamos para atenderle en lo que necesite, así que cualquier taxi que necesite lo llamaremos desde la recepción estos demoran unos 5 minutos en llegar! Saludos,
5out of 5
Recommended
for Everyone
by A verified traveller

Good and friendly people

Posted 22-Jan-2016
They made my time very much like if I was at home, comfortable and a place to come back to.
Comment from Hotel Management
10-May-2016 by Fernando Ramirez, Hotel Management
Good afternoon, We are happy your stay was enjoyable, we keep working hard in the customer service. Regards,
5out of 5
by A verified traveller

Clean, safe & secure - kudos to staff!!!

Posted 13-Dec-2015 on Hotels
Their hotel manager Fernando just couldn't be more helpful with anything, everything. Lauren prepares breakfasts and is in site for anything but just a truly safe and comfortable boutique hotel
Comment from Hotel Management
16-Jul-2016
Hi there, We are so happy you enjoyed your stay with us, we works hard in the cleaning and the secure is highly here, we are happy your experience here was amazing. Looking forward your next trip. Regards,