Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller from Nosara Costa Rica
Not what it appeared to be online
Posted 28-Apr-2016
Pros: Nothing
Cons: Staff courtesy, room safety. No safes in room, no bars on window when all other areas have bars. Insufficient lock on room door, no deadbolt, etc.
Location: Up a hill, a ways away from the city, which should be nice. Taj Mahal restaurant across the street, which is great.
When we arrived at this hotel, we thought it was abandoned - no lights on the outside. Upon entering the compound, I told the person greeting us I was glad to be there. He replied, "You are? Why?" I thought that was a very strange way to be greeted.
He took us up to our room, passing by the office and the breakfast room, all of which had bars on the window. Our room, though, had no bars and a bathroom-door style lock, no deadbolt or chain. My wife said she didn't feel secure in the room.
She went to the person who greeted us, and told him she didn't think the room was secure, and he just folded his arms and told her "It is secure!" He said they had 10 cameras throughout the property, and someone watches them all night, but we didn't believe him.
We ended up leaving and going to a much nicer hotel just up the road.
They refused to refund our stay, and told us that the hotel is always full and that they have never had a problem there. We only saw one other guest there.
This property just felt strange, and we were not comfortable there, so we left.
When we called Expedia to discuss it with them, they called the hotel, and the hotel told them that we had been dealing with the night receptionist, and that the manager Fernando would be back tomorrow, but in fact it was Fernando who had checked us in.
I won't go back and I don't recommend this property. We visit this area frequently, and I wanted to try a different property on this trip, but I was very disappointed
Comment from Hotel Management
11-May-2016 by Fernando Ramirez, Hotel Management
Good afternoon,
As for the lights of the Hotel: The hotel has external and internal lights with motion sensors and light so that light when it's dark in the afternoon.
We regret that it has not felt safe in our hotel, unfortunately they are the first customers feeling this fear, because Escazu is one of the safest areas of San Jose but we must understand that you must live in another area not so sure.
While we have security cameras in the area, fortunately it has never been necessary to review them because we have not had any security problem.
Regarding payment of your stay will clarify that his money was returned a week later that Expedia contacted us to authorize full payment of the reservation.
We regret that your experience was not like that of others as our customers in the Hotel.
Best regards,
Fernando
by A verified traveller
Correcto
Posted 02-Apr-2016 on HotelsEl hotel en general esta bien, lo único es que el aparcamiento es realmente incomodo y las cortinas de la habitación dejan pasar la luz con lo cual uno se despierta al amanecer.
Comment from Hotel Management
16-Jul-2016
Buenas tardes,
Agradecemos su visita en nuestro Hotel. Estamos tomando nota sobre sus consejos para que nuestros clientes se sientan a gusto.
Saludos,
by Estuardo from Guatemala
Posted 11-Feb-2016 on Hotels
muy bien, asociado al uso de Uber perfecto. Taxis no hay cerca.
Comment from Hotel Management
16-Jul-2016
Buenas tardes,
Le agradecemos su comentario y su visita, solamente queremos recordarle que nuestra recepción es 24 horas y estamos para atenderle en lo que necesite, así que cualquier taxi que necesite lo llamaremos desde la recepción estos demoran unos 5 minutos en llegar!
Saludos,
by A verified traveller
Good and friendly people
Posted 22-Jan-2016They made my time very much like if I was at home, comfortable and a place to come back to.
Comment from Hotel Management
10-May-2016 by Fernando Ramirez, Hotel Management
Good afternoon,
We are happy your stay was enjoyable, we keep working hard in the customer service.
Regards,
by A verified traveller
Clean, safe & secure - kudos to staff!!!
Posted 13-Dec-2015 on HotelsTheir hotel manager Fernando just couldn't be more helpful with anything, everything.
Lauren prepares breakfasts and is in site for anything but just a truly safe and comfortable boutique hotel
Comment from Hotel Management
16-Jul-2016
Hi there,
We are so happy you enjoyed your stay with us, we works hard in the cleaning and the secure is highly here, we are happy your experience here was amazing.
Looking forward your next trip.
Regards,
by A verified traveller from Fort Lauderdale, FL
Out of Bounds Hotel
Posted 19-Oct-2015
Pros: Proximity to my appointments and vertually everything in Escazu
Cons: Perhaps I am spoiled, but tv was as small as computer monitor.
Location: This hotel was convenient to shops, resturants and other features in Escazu. They would book trips to various attractions if you required.
Conveniently located, clean and private. This was an excellent choice if you do not require a large chain hotel facilities. This is a small Boutique hotel with limited aminities. Very private and accomodating. The staff was very friendly and helpful. The room was clean, cute and perfect for me as I was in Escazu for dental work and could walk to my apointment in less than five minutes.
by robert from LI, NY
Scary first appearance
Posted 14-Oct-2015 on HotelsOutside appearance needs work, almost looks like vacant lot.Bed had ants between the sheets.
by A verified traveller
Nice hotel good area, on a bus route to city centr
Posted 17-Sep-2015Nice room with kitchen facilities, helpful staff and lovely breakfast. Excellant view from room and balcony
by ALESSANDRO from Caracas
Un buen hotel en Escazu, CR.
Posted 12-Jul-2015 on HotelsEs un hotel pequeño, muy bien situado, atendido por Fernando, quien es muy buen anfitrion y hace que en pocas horas te sientas entre amigos y como en casa.
by Carol from Savannah,Ga
Lovely boutique hotel
Posted 26-Feb-2015 on HotelsJust a very accommodating hotel.Everyone was so helpful and friendly.
