Ratings based on 332 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Tired Hotel Needs Major Renovation

Posted 04-Jun-2018
Stayed at the Crown Plaza while in San Jose for Business. We selected the hotel because of it's location. The staff was all very friendly and helpful. However, the hotel is in need of renovation. The hotel is old and dated and in need of renovation.
2 out of 5
by a verified traveller from New York

Posted 14-May-2018
The hotel is not suitable for business trip! I was first given a room with no window with a strong smell of humidity. I changed to a different room which was much better but the hotel is done in an amphitheater so the noise moves up. They had live music playing at the bar every night. Finally, the walls are so thin that I could hear every discussion my neighbors has. Not ideal for work!
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 12-Mar-2018 on Hotels
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 06-Mar-2018
Pros: Friendly people, good music and entertainment, excellent food, rooms super clean and nice comfort.
Cons: showers, curtains and sink
The people were very friendly. They told me they could find my reservation but not to worry they will figure it out. Finally my reservation was found under my second last name.
4 out of 5
Recommended
for Personal Event
by a verified traveller

This traveller left a rating score only Posted 20-Feb-2018 on Hotels
4 out of 5
by a verified traveller from Kelowna BC

Hotel convenient to the airport

Posted 21-Jan-2018
Pros: Pool area and main areas were very nice.
Cons: Rooms were a bit tired.
Location: Airport is nearby and we were only here before and after flights
Typical large hotel which was fine for an overnight stay but a bit tired.
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 21-Jan-2018
Staff was professional and very nice! I will definitely stay at this hotel again I when I return to Costa Rica.
3 out of 5
by a verified traveller from Washington, DC

Interesting location and building

Posted 04-Jan-2018 on Orbitz
Pros: Most, but not all of the food was good. The fitness center is world class but kinda hidden -- which may or may not be inspirational.
Cons: The building. The historic background of first international airport in SJO and the control tower could be exploited. Parking area is an empty waste.
Location: Parque de Sabana was interesting. I could be improved. MasxMenos was excellent, but getting there is not the most pedestrian-friendly.
Most of the staff at the hotel were pleasant and helpful. They did not seem or appear to be "happy" though--kind of a morale or motivation issue. Not in the Disney version of "happy", but they seemed matter of course. The facility was interesting. At least half of the units face the north where there is no direct sunlight--only the shadow of the building all day. Coming from a cold climate to CR and not be able to control the room temperature is no good, particularly warmth. The windows had air infiltration which made the rooms drafty/chilly. I was coughing when in the building. Allegedly, renovations start next year. Excellent! In the renovations, they should deal with the room temperature control issue. Even the caulking added to the windows did not prevent air infiltration. Also, lighting throughout this building (and all the other Crown Plazas that I have spent time in over the last two years) needs to be seriously modernized to today's standards. Bathroom lighting is always too dark or off. I can only imagine how challenging it is for vision impaired guests. The same goes for the atrium. The atrium is an interesting use of a lot of space, but needs to be acoustically checked. Conversations, music, footsteps, carts, etc. could all be heard floors above the lobby level. Next, staff should know the history of the property and surroundings. SJO was first where Sabana Park is. The control tower seems a part of the CR. Staff should know this interesting fact.
5 out of 5
Recommended
for Everyone
by a verified traveller from Guatemala

PROFESSIONAL EXPERIENCE

Posted 02-Jan-2018
Pros: Personal atention
Cons: Its ok
Location: There is a local restaurant nearby, is not far form te center of the city but is no close enough to walk on foot
This is a complete experience hotel, nice to bussines trip or vacations
1 out of 5
by a verified traveller

Rubbish

Posted 25-Dec-2017 on Hotels
Room very cold no heating hot water only occassionally. Traffic moisy. Tourist information did not have a map.Key for room had to be replaced 5 times as did not work over 2 days.