Ratings based on 301 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Caguas, P.R.

Nice hotel close of the city

Posted 09-Sep-2017
Nice place, comfort and beautiful room, rich food and breakfast.
3 out of 5
by A verified traveller from New York, NY

Posted 23-Aug-2017
It's an old hotel with no frills, more suitable for low budget business trips than for touring.
4 out of 5
by Erik

Nice hotel near to center of the city

Posted 06-Jun-2017 on Hotels
Hotel is well located out of the center of the city, near to airport and you can find many restaurants around the area. PRO: Big rooms, nice pool, bar and have a couples of restaurants, complete gym back to the hotel. CONS: Carpet is old, not that clean (I have to ask to change my room cause was not clean), some noise from the street in the morning. After all was good stay in the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jun-2017
Staff were exceptional they always went above and beyond on any request we had
3 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Good area, nice gym

Posted 23-May-2017
Hotel located in relatively safe area of town, few min walk to western like stores and large park. Hotel ageing, rooms so so, was loud till late with large group, need to invest in sound proofing. Upside was great gym, restaurant's food was good.
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

nice hotel

Posted 20-May-2017
Pros: Excellent place
Stayed there for 4 nights. Staff was very accommodating, food at the restaurant was very good especially the stuffed chicken breast. Casino was nice and the drinks are cheap at the casino bar. Work out facility is awesome.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from US

Great Place to Stay And better value for the mony.

Posted 18-May-2017
Pros: Nice location, Room Service 24 hours. Friendy Staff.
Rooms are great, Staff is very friendly and even though we had no reservations, they accomodate us in what was to us a dicovery of a better value placed. Recommended over all the other hotels in the area. Less expensive yet friendlier peopple and as good accomodations as our regularly used Hotel in front of the New ¨Estadio de Futbol. At the other Hotel, they seen to be loosing our reservations when we arrive past certain hours, and the idea of helping the traveler is less100.
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Best value in San Jose

Posted 10-May-2017
Cons: stop knocking on the door at 8am. Every time I stay at the crown plaza, some hotel staff for one reason or the other is knocking on my door around 8am
The crown plaza offers the best value in San Jose. The rooms are super comfortable, great beds, modern place and an awesome Japanese restaurant on site. centrally located in San Juan and close to everything.
1 out of 5
by A verified traveller

Posted 21-Apr-2017 on CheapTickets
Terrible experiences. No water and hot water either.
5 out of 5
Recommended
for Everyone
by A verified traveller from providemciales

Best spot for the money

Posted 20-Apr-2017
This is the best deal in San Jose. The place is modern, the bed was amazing, the restaurant was awesome. Location was central. Highly recommended. Staff was super helpful .