Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from canada

Overshadowed by overcharge

Posted 11-Apr-2016
I enjoyed all aspects of my stay. However, there is a $100 discrepancy on my bill that hasn't been addressed. I emailed and received no response. There isn't a toll free number to reach the hotel directly. Unfortunately this has tarnished my impression of the hotel.
5 out of 5
by CHJ from Amsterdam

Perfect hotel op doorreis of terugreis

Posted 22-Feb-2016 on Hotels
Perfect hotel om veilig in San Jose te verblijven. Je hebt wel transfer nodig naar het vliegveld of elders aangezien het hotel op enige afstand van het vliegveld ligt. Restaurant en bar verrassend goede prijs / kwaliteit verhouding zelfs in vergelijking met de restaurants door het land heen.
3 out of 5
by A verified traveller

Posted 20-Feb-2016
The place of the hotel is very good. Close to the airport and in front of the hotel, there is a super market. I think it's very convenient. Sutaff ware kind. The building is little old, so the bathroom was not clean enough. The breakfast was good. Every morning I could enjoy different type of Gallo pinto.
3 out of 5
by A verified traveller

Posted 19-Feb-2016
We could see that there were rooms available through Expedia, however, we did not book it as we wanted to pay with cash. We got to the hotel, and the staff proceeded to tell us that there were absolutely no vacancies. Why did they do this? We are unsure. But long story short, after much argument, we ended up booking the room through Expedia, and then magically, the front desk staff had it available. Had we not prepaid through Expedia, I'm sure they would have tried to turn us away.
3 out of 5
by A verified traveller

Nice facilities but people should be more kind

Posted 16-Feb-2016
We' re forgotten bot once but twice while we were here. We went to eat to El Tucano Restaurant where we spent 20 minutes on a table while we were a waiter yo come to ask what we want, when he came he said we shouldn't be there because that part of the reataurant was reserved. We were not told where we could sit and when we found a place we waited for 20 minutes. Finally ee decided to go out and find something better. At next day the guy in charge to send the breakfast to the room forgot our order, we called and after we talked to three people a man picked up our order and when we delivered our food it wasn't what we has asked, but we were tired then we left the place. So bad, the guys in the hotel at least the ones in charge they never payed attention or they just ignored us, this is a shame, even in the reception they knew ehat happened and they don't even asked how was the service, they just picked up the keys and bye bye.
4 out of 5
by A verified traveller from Maryland

Nice hotel

Posted 10-Feb-2016
Cons: We stayed in the hotel twice and both times the clock in the room showed the wrong time and could not be changed.
The rooms were nice. The room size was small, but adequate. The hotel staff was very nice and accommodating. The hotel has an amazing gym which was open very convenient and long hours.
Comment from Hotel Management
15-Feb-2016 by Marketing, Hotel Management
Dear Guest : Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings. Our goal is to become the Hotel that our Guests Love. On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel. We will check every detail as you mencioned. Once again thank you for staying with us. José Acevedo Marketing
5 out of 5
by jennifer from Orangevale, California

Close to San Jose airport and great service!

Posted 02-Feb-2016 on Hotels
We stayed here our first and last nights in Costa Rica--Avis car rental was exceptional in lobby, and the breakfast buffet was delicious as well as the two restaurants on site--Fuji's and Toucans! Close to the airport and within walking distance to shopping and museums...Great service from all hotel staff!
Comment from Hotel Management
16-Apr-2016 by Marketing, Hotel Management
Dear Guest : Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings. Our goal is to become the Hotel that our Guests Love. On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel. José Acevedo Marketing
4 out of 5
by A verified traveller from scotland

Nice hotel

Posted 29-Jan-2016
Pros: Clean
The hotel was lovely but you have to take taxi's everywhere although reasonable in price they add up when taken them everywhere.
Comment from Hotel Management
03-Feb-2016 by Marketing, Hotel Management
Dear Guest : Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings. Our goal is to become the Hotel that our Guests Love. On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel. We will check every detail as you mencioned. José Acevedo Marketing
3 out of 5
by Carol

This traveller left a rating score only Posted 26-Jan-2016 on Hotels
5 out of 5
by A verified traveller from Costa Rica

In the heart of the city. Close to major routes.

Posted 20-Jan-2016
Outstanding facility. Excellent staff. Immediate attention if require anything!!!
Comment from Hotel Management
20-Jan-2016 by Marketing, Hotel Management
Dear Guest : Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings. Our goal is to become the Hotel that our Guests Love. On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel. José Acevedo Marketing