Ratings based on 325 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Mar-2018
Pros: Friendly people, good music and entertainment, excellent food, rooms super clean and nice comfort.
Cons: showers, curtains and sink
The people were very friendly. They told me they could find my reservation but not to worry they will figure it out. Finally my reservation was found under my second last name.
4 out of 5
by A verified traveller from Kelowna BC

Hotel convenient to the airport

Posted 21-Jan-2018
Pros: Pool area and main areas were very nice.
Cons: Rooms were a bit tired.
Location: Airport is nearby and we were only here before and after flights
Typical large hotel which was fine for an overnight stay but a bit tired.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2018
Staff was professional and very nice! I will definitely stay at this hotel again I when I return to Costa Rica.
3 out of 5
by A verified traveller from Washington, DC

Interesting location and building

Posted 04-Jan-2018 on Orbitz
Pros: Most, but not all of the food was good. The fitness center is world class but kinda hidden -- which may or may not be inspirational.
Cons: The building. The historic background of first international airport in SJO and the control tower could be exploited. Parking area is an empty waste.
Location: Parque de Sabana was interesting. I could be improved. MasxMenos was excellent, but getting there is not the most pedestrian-friendly.
Most of the staff at the hotel were pleasant and helpful. They did not seem or appear to be "happy" though--kind of a morale or motivation issue. Not in the Disney version of "happy", but they seemed matter of course. The facility was interesting. At least half of the units face the north where there is no direct sunlight--only the shadow of the building all day. Coming from a cold climate to CR and not be able to control the room temperature is no good, particularly warmth. The windows had air infiltration which made the rooms drafty/chilly. I was coughing when in the building. Allegedly, renovations start next year. Excellent! In the renovations, they should deal with the room temperature control issue. Even the caulking added to the windows did not prevent air infiltration. Also, lighting throughout this building (and all the other Crown Plazas that I have spent time in over the last two years) needs to be seriously modernized to today's standards. Bathroom lighting is always too dark or off. I can only imagine how challenging it is for vision impaired guests. The same goes for the atrium. The atrium is an interesting use of a lot of space, but needs to be acoustically checked. Conversations, music, footsteps, carts, etc. could all be heard floors above the lobby level. Next, staff should know the history of the property and surroundings. SJO was first where Sabana Park is. The control tower seems a part of the CR. Staff should know this interesting fact.
5 out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

PROFESSIONAL EXPERIENCE

Posted 02-Jan-2018
Pros: Personal atention
Cons: Its ok
Location: There is a local restaurant nearby, is not far form te center of the city but is no close enough to walk on foot
This is a complete experience hotel, nice to bussines trip or vacations
1 out of 5
by A verified traveller

Rubbish

Posted 25-Dec-2017 on Hotels
Room very cold no heating hot water only occassionally. Traffic moisy. Tourist information did not have a map.Key for room had to be replaced 5 times as did not work over 2 days.
5 out of 5
by Malin

Extremely helpful

Posted 17-Oct-2017 on Hotels
I only stayed a night, lost some money in the casino, and went to sleep What stands out is that when I checked out, I forgot my iPad in the room, and left for fortuna. Realizing it un the afternoon, I called the hotel. Not only did they have it, they helped organise for a shutle service to bring it to me (4hours trip) Tip and all, it cost me 20usd and I got my iPad the same day. My respect
5 out of 5
by Alfonso

This hotel is very comfortable

Posted 21-Sep-2017 on Hotels
One more time in this hotel which is the old Tryps Coribici. As usual a good experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Caguas, P.R.

Nice hotel close of the city

Posted 09-Sep-2017
Nice place, comfort and beautiful room, rich food and breakfast.
3 out of 5
by A verified traveller from New York, NY

Posted 23-Aug-2017
It's an old hotel with no frills, more suitable for low budget business trips than for touring.