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Reviews of Hilton Vacation Club Cabo Azul Los Cabos

4.5 out of 5
Hilton Vacation Club Cabo Azul Los Cabos
Paseo Malecon S/N, Lote 11 Fonatur, San José del Cabo, BCS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 738 out of 1005 reviews" "
Rating 8 - Good. 121 out of 1005 reviews" "
Rating 6 - Okay. 66 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 47 out of 1005 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. It had ambience but was not overly crowded. The service and personnel were exceptional. They quickly addressed all our needs.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and laid back atmosphere.
Stayed 7 nights in Mar 2024
Response from Liliana Jimenez on 29 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, roomy, good service excluding front desk check in process..not truthful about fees and not good about notifying when room is available.
Stayed 7 nights in Apr 2024
Response from Liliana Jimenez on 29 Apr 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

6/10 Okay

Mark

Travelled with group
Everything is way over priced and the food is super limited. 2 medium regular coffees and a pastry will run you over 30 bucks. If you want good food for a fraction of the cost, you will have to walk across the street.
Stayed 3 nights in Apr 2024
Response from Liliana Jimenez on 28 Apr 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

8/10 Good

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing from arrival to departure. The grounds are beautful and there are daily evidences of the attention to detail and cleanliness the staff takes to make it so. My room was comfortable and well-appointed. (junior 1, pool view) I am generally not a large resort type of traveler as my preference is for more boutique stays but I can honestly say I really enjoyed my stay here and would gladly return and recommend. I don't like the large crowds of folks and it can be challenging to find that perfect pool/beach chair due to the heavy traffic but a relatively small price to pay. I did wish the beach was swimmable. It's located on that part of the beach where it's restricted so you only walk on the beach or enjoy the view from your chair. Even setting up on the beach is not practical due to the heat and lack of umbrellas. All in all, I still rank it high on the resort scale. I'm already missing my time there.
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 28 Apr 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

PATTI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work here are what make it. Service was extraordinary! Yes the restaurants are expensive, as expected this day and age. We enjoyed everything. Just wish the trip was longer!
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 28 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the hotel. Everything was so nice and clean. Will definitely return.
Stayed 2 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
We are enchanted with your rating and comments, thank you Mrs. Monique!

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort with fantastic facilities and the staff are so friendly and helpful
Stayed 5 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
Thank you for the lovely comments Mrs. Tessa!

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great, the cost of food and drinks was very expensive, the $44 hamburger was of poor quality and very dry. The staff was very friendly and professional at the front desk. Don’t believe it when you are told tax and fees are included. They charge an additional $165 a day when you check in.
Stayed 3 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
Thank you for leaving your feedback Mr. Calvin, please note that all the fees and reservation conditions are described on your confirmation letter. Our team remains at your kind disposition. Sincerely,

10/10 Excellent

Chrystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Sébastien Arnaud - General Manager on 25 Apr 2024
Thank you Mrs. Chrystal!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Restaurants very good. Walkable activities
Stayed 1 night in Apr 2024
Response from Sébastien Arnaud - General Manager on 22 Apr 2024
Thank you Mr. Tim! Looking forward to welcome you back.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here every time we’re in Cabo. The pool side experience is awesome
Stayed 3 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 22 Apr 2024
Thank you Mrs. Alisha! We hope to welcome you back soon.

8/10 Good

Jen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth time at this resort and always have had an amazing experience. My ONLY complaint was that this property happened to be fully booked and people were coming down at 4:30 in the morning to save chairs and not showing up until noon to use them. In order to get a chair at the pool all week we had to be down there by 6am at the latest. Some people saved chairs that were never used and people were searching for places to sit. We were in our chairs by 7am every day and I think they need to police this more and if people don't come down they remove their stuff and give it to someone else.
Stayed 8 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 22 Apr 2024
Dear Mrs. Jen, Thank you for sharing your feedback, we will share this with our team who is actively working in to enforce the Pool Regulations with our Members and Guests. We hope you had a great time and will be looking forward to welcome you back soon!

10/10 Excellent

Glenda, Elk Grove

Stayed 6 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 19 Apr 2024
Thank you for your rating Mrs. Glenda!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a wedding at the resort. The experience was excellent!
Stayed 5 nights in Apr 2024
Response from Liliana Jimenez on 18 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabos Azul is a gorgeous property! My daughters and I had a wonderful spring break vacation here. I do wish some food had been included in the hefty price tag per night and resort fee; the dining in could’ve been a little less expensive for what we were ordered but it was a part of the experience I suppose. Sadly there was also no shuttle to pick us up from the airport and as first time travelers to Mexico, that was a bit intimidating. All in all though… gorgeous property and great staff experience. Christian was extremely helpful getting us set up and into our beautiful suite.
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

elia, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

Rasheeda Freeman

Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

Julie

Stayed 7 nights in Mar 2024

6/10 Okay

Joy

Liked: Cleanliness
Lovely pool areas with spa pools at each pavilion. Very big property - felt impersonal
Stayed 4 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 12 Apr 2024
Thank you for sharing your rating and feedback Mr. Joy. We hope to welcome you back at anytime to improve your experience.

10/10 Excellent

Ben, kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Liliana Jimenez on 13 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Christy-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did an amazing job at cleaning and maintaining the facilities. Everyone was also very friendly, helpful, and kind. We can’t wait to go back!
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 11 Apr 2024
Thank you!

2/10 Terrible

Industrial Properties

Stayed 1 night in Apr 2024

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities
Close to puerto de los cabos and art district. Great choose for for fishing trips especially with teenagers in the party
Stayed 2 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 10 Apr 2024
We are delighted to read that you jad a great getaway! Thank you for sharing Mr. Dan.

8/10 Good

Eun-Jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Liliana Jimenez on 10 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with great service. The pictures do not do it any justice. The dining options were great as well. We highly recommend this hotel.
Response from Sébastien Arnaud - General Manager on 9 Apr 2024
Thank you for such nice comments, We hope to welcome you back Mr. Peter!

10/10 Excellent

Christie, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 9 Apr 2024
Thank you!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, clean and friendly staff. Large rooms with a full kitchen.
Stayed 5 nights in Mar 2024
Response from Liliana Jimenez on 7 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Mar 2024
Response from Liliana Jimenez on 6 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Tom, san clemente

Stayed 4 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
Thank you Mr. Tom!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Hilton Vacation Club Cabo Azul. The location is much better than being in Cabo San Lucas, more family oriented. Nice pools, great service all day long from the servers and beach team. The food was really good. Our room was amazing, very comfortable, it has a “door” that separates de adults bed from the sofa area where the kids sleeps, which gives you privacy. The design is beautiful. The location of our room wasn’t as expected and they upgraded us to a very beautiful one. I would definitely recommended.
Stayed 7 nights in Feb 2024
Response from Sébastien Arnaud - General Manager on 5 Apr 2024
Thank you for sharing!

10/10 Excellent

Dan, Breckenridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 5 Apr 2024
Thank you for this rating Mr. Dan.

10/10 Excellent

Sean

Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 24 Apr 2024
Thank you for your rating!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CABO AZUL was amazing. Beautiful property staff was so attentive, prompt and kind. Could go on for days about how great everything was. Only have 2 negative things to say. On our last night the sushi bar we wanted to eat at we stopped by at 4:30 asked how late they were open we were told 11pm left to go change came back at 5:15 and they told us were closed.. very upsetting. Secondly I was told by the desk they would place a 200$ hold on my credit card. No problem. Then every single night they would randomly charge the card for several hundred dollars. With no authorization from me, no reason, rhyme or explanation. Other than that. Was amazing. Our bartender at the pool bar Edgar was the literal best. Made the whole experience above and beyond. Wanted to just bundle him up and take him home with me. Cabo azul was a great place great experience.
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 5 Apr 2024
Thank you for sharing your experience and feedback Mr. Ryan, We'll work with the Team to improve the information updates and please do not hesitate to reach our team directly at anytime. Kindly.

10/10 Excellent

Karamjit, macedonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 3 Apr 2024
Thank you Mr. Karamjit!

10/10 Excellent

David Armenta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and the staff very courteous!
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 2 Apr 2024
Thank you!

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property and exceptional customer service.
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 2 Apr 2024
Love it Mrs. Varsha, Thank you!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff couldn’t have been nicer.
Stayed 7 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 29 Mar 2024
Thank you for sharing your lovely comments Mrs. Leslie!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay here at the Cabo Azul. The Pool Service was amazing the Pool Attendants were very attentive. Our room was on the 1st floor facing the pool which we loved the easy access to the pool from our room. The restaurants on site were delicious and service was impeccable. The grounds are so well maintained and just beautiful. The only complaint I have is the housekeepers were not very good. They would load items in the dishwasher and turn it on without rinsing the items first which lead to dirty dishes coming out of the dishwasher with baked on food.
Stayed 7 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 26 Mar 2024
Thank you for visiting us and sharing your feedback. We hope to welcome you back soon Mrs. Michelle.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the variety of pools, activities with kids.The service was great, the rooms were clean and views of ocean even allowed us to see whales. Food was good and even ordered off main menu a bit for picky eaters. This location is 5 degrees warmer, about 35-45 min drive from main Cabo marina, has bigger waves (no life guard and hotel strongly requested people to not go in) so needed supervision on beach. You can walk to San Jose where they had more stores and food, we felt safe. We bought groceries for a few quick breakfasts and snacks, there was an equipped kitchen. We would definitely stay again!
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 26 Mar 2024
We are so pleased that you had the vacation that you deserve with us! Thank you for your review and we look forward to welcome you back.

6/10 Okay

Chris

Stayed 2 nights in Mar 2024
Response from Liliana Jimenez on 13 Apr 2024
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. We hope you will give us the chance to restore your trust in us in your future travels.

6/10 Okay

Chris

Stayed 2 nights in Mar 2024
Response from Liliana Jimenez on 13 Apr 2024
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. We hope you will give us the chance to restore your trust in us in your future travels.

8/10 Good

Jacqueline

Travelled with family and small children
Liked: Cleanliness, amenities
Construction going on in our hallway
Stayed 3 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 26 Mar 2024
Dear Mrs. Jaqueline, Thank you for sharing your experience, we're sorry for the inconvenience and hope to welcome you back.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, serene, beautiful place.
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 21 Mar 2024
Thank you for your lovely comments Mrs. Pamela!

10/10 Excellent

Joseph Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good pool resort stay
Stayed 7 nights in Mar 2024
Response from Liliana Jimenez on 19 Mar 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

6/10 Okay

Connie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sébastien Arnaud - General Manager on 20 Mar 2024
Thank you!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!! Only 2 minor complaints were that I once waited 10 minutes for pool towels and didn’t like the concierge’s choice for 1 dinner spot. Other than that, best vacation ever.
Stayed 4 nights in Mar 2024
Response from Liliana Jimenez on 19 Mar 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.