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Reviews of Omni San Francisco Hotel

4.5 out of 5
Omni San Francisco Hotel
500 California St, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 797 out of 1001 reviews" "
Rating 8 - Good. 133 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. The area was kind of deserted on the weekends but we enjoyed it overall.
Stayed 2 nights in May 2024

10/10 Excellent

Bev

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely recommend this hotel! Everything was perfect! The staff was amazing, food was delicious, hotel itself was amazing. They went above and beyond! My daughter graduated this weekend from the GGU, and my husband retired from 30 years Active Duty service (US Navy); when we checked into our rooms they had set up a complimentary charcuterie board and bottle of champagne.. along with a card. I highly recommend this hotel! It won’t disappoint
Stayed 2 nights in May 2024
Response from Mustafa on 7 May 2024
Thank you for taking the time to complete our survey following your recent stay at Omni San Francisco. We are delighted to learn that you had a perfect experience with us.Your feedback means a great deal to us, and we are thrilled to hear that you were fully satisfied with your stay. If there is anything specific you enjoyed or any areas where we can improve, please don't hesitate to let us know.We look forward to welcoming you back to Omni San Francisco for another exceptional stay in the future.

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The amenities that are “promised” are by request. I had to wait over an hour to get a mini fridge brought to the room. They asked if they should bring a microwave too. So not only do you need to request the amenities the internet service is terrible for a place with this rating and price. I’m shocked to be honest.
Stayed 2 nights in May 2024
Response from Mustafa on 7 May 2024
Thank you for sharing your feedback, Robert. We apologize for the inconvenience you experienced with the amenities and internet service. Your comments will be shared with our team for improvement. We appreciate your business and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are incredible. They are always pleasant and helpful. My room was delightful (once again). They make it so easy to obtain anything I need to make my stay delightful.
Stayed 3 nights in May 2024
Response from Mustafa on 7 May 2024
Thank you for taking the time to complete our survey following your recent stay at Omni San Francisco. We are delighted to learn that you had a perfect experience with us.Your feedback means a great deal to us, and we are thrilled to hear that you were fully satisfied with your stay. If there is anything specific you enjoyed or any areas where we can improve, please don't hesitate to let us know.We look forward to welcoming you back to Omni San Francisco for another exceptional stay in the future.

10/10 Excellent

Lina, Newport Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and service.
Stayed 1 night in May 2024
Response from Hotel Management on 4 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Christy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel with excellent staff and accommodations. It’s in a great location walkable to the Embarcadero, Ferry Building and China Town. They do allow pets which is nice for our fur babies but be careful to ask for deep cleaning if you have allergies. The restaurant and bar close very early on Saturdays so plan accordingly. The front desk staff are very friendly and accommodating, making sure we had an enjoyable stay.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 3 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Amrit Pal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in SFO downtown! Loved the aesthetic of the hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ariga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very nice and helpful.
Stayed 2 nights in Apr 2024
Response from Mustafa on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel very much. It was gorgeous and comfortable. I would have given it 5 stars but we had one incident that was completely unacceptable and was never resolved. We had a man enter our room randomly without knocking. Turned out he was from the landscaping crew and wanted to get on the small patio outside our room. He never knocked and spoke only Spanish. I was beyond livid ! In no way or in no situation was this acceptable ! I was in the bathroom they faced the door and my husband was dressed but laying on the bed watching TV. It was 8 am in the morning ! We called to speak with a manager but was told they were in a meeting. Nobody ever called and nothing was done about it. Had I been alone … or worse, in the shower - I would have sued the hotel ! Remove that incident and I loved it. Gorgeous hotel. No restaurant or area to have a drink but we found a local area.
Stayed 3 nights in Apr 2024
Response from Mustafa on 29 Apr 2024
Good morning Michele, I hope you had a wonderful stay at the Omni Hotel. We do not have patios in any of our guest rooms. None of our guest rooms require landscaping personal to enter any guest rooms. Was this by any chance at another hotel?

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, superb service, convenient albeit super-expensive parking, BUT unfortunately the financial district is fairly sterile and unpopulated, except for transients, occasional tourists, and touristy restaurants and shops. It didn’t have much life to it, and walking from here seemed a bit sketchy, with the Bart barely better.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Melodie

Stayed 3 nights in Apr 2024
Response from Mustafa on 7 May 2024
Thank you for taking the time to complete our survey following your recent stay at Omni San Francisco. We are delighted to learn that you had a perfect experience with us.Your feedback means a great deal to us, and we are thrilled to hear that you were fully satisfied with your stay. If there is anything specific you enjoyed or any areas where we can improve, please don't hesitate to let us know.We look forward to welcoming you back to Omni San Francisco for another exceptional stay in the future.

10/10 Excellent

Peter

Stayed 2 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Regina

Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Cory

Stayed 1 night in Apr 2024
Response from Mustafa on 29 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

ian

Travelled with family
Classic style hotel in the financial district. Staff were very professional and helpful, oc all very clean. The Decor and general style were dated/ classic chic. The neighborhood was clean and safe. But at the weekend was very quiet with few places open and had a walk some distance to find an open coffee shop etc.
Stayed 2 nights in Apr 2024
Response from Mustafa on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Pilar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Apr 2024
Response from Hotel Management on 7 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base hotel for exploring the city. Staff were very friendly and helpful at all times.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and the staff is very nice. I appreciated the free morning coffee. Our room was clean. I had a room with two queen beds, but the beds were quite a bit narrower than a regular queen. The restaurant they have in the hotel is unreasonably overpriced. I paid $124 for three breakfasts! Overall, I would definitely stay there again, but I’ll go eat elsewhere:)
Stayed 3 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decor reminds me of beautiful hotels I stayed in as a child in San Francisco. It is well maintained and has all the amenities I needed. The staff is incredible. They anticipated all my needs, were personable, informative and very helpful. Every single staff member went out of their way to make sure my stay was perfect.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every minute of my stay here. The staff were all extremely helpful, and friendly. I felt very safe staying here and walking around. The location is convenient to freeways as well.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice and welcoming whenever we walked in the front door. The bellman, front desk, manager on duty were so nice. I like being able to get bottles of water whenever we asked. One note the shower head in room 1528 needs to be adjusted-it was almost hitting the back wall of the bathtub! an adustable head would be nice. Loved the personal note by the cleaning staff as well!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most amazing stay and the staff is above and beyond- they made my stay special and I will absolutely be back!!
Stayed 2 nights in Mar 2024
Response from Mustafa on 15 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Cory

Business traveller
Friendly and fast check in
Stayed 1 night in Mar 2024
Response from Mustafa on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

ronald, LAGUNA NIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Mustafa on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mustafa on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Lorraine

Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff are super friendly and attentive. Great location. Valet parking for a fee. Highly recommend.
Response from Mustafa on 27 Feb 2024
Good Afternoon Sarah, thank you for staying at Omni San Francisco. We are thrilled to read your raving review about our associates and how they put a pep under your step. We look forward to hosting your at Omni San Francisco on your next visit.

10/10 Excellent

Juliana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed: clean, quality at least somewhat upscale, attentive service, just a pleasantly appointed and well serviced experience. Will stay again.
Stayed 2 nights in Feb 2024
Response from Mustafa on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome, the room was clean and very nice.
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Christina, Visalia

Liked: Cleanliness, staff & service, property conditions & facilities
Most pleasant check in/desk clerk ever
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mustafa on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Dora, Benicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and staff. Only one negative we had the do not disturb sign was up and we had a knock on our door by housekeeper the day we’re going to leave. We had not checked out yet. Other than that our stay was nice.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Muneeb

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 3 nights in Dec 2023
Response from Hotel Management on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Elaine

Travelled with partner
Liked: Staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Feb 2024
Response from Hotel Management on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great every time we stay. Reception Staff are very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Mustafa on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was wonderful!
Stayed 2 nights in Feb 2024
Response from Mustafa on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 3 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d definitely stay again. Came for 3 days with my daughter and we loved it. The staff was amazing! They were more than accommodating and very kind. It was also conveniently located to a bunch of fun things to do and a lot of trolleys! I’ll be choosing this hotel again when we come back next month!
Stayed 2 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Yee Wah, White plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean and quiet. Location was in the city of SF, near everything. Will recommend to family.
Stayed 7 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with fabulous rooms and service. Great location for restaurants and activities in Chinatown and North Beach.
Stayed 1 night in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

daeseong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kathleen J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you! Part of the family!
Wow! What an experience! Thank you for taking g such good care of me this busy trip. I love this hotel and all the staff!
Stayed 4 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Great place to stay
Stayed 1 night in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tchie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mustafa on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.