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Sereno Hotel

3.0 star property
Travelers find a peaceful retreat in the vibrant city, where the garden terrace offers a quiet moment and the spa provides rejuvenating treatments

Choose dates to view prices

Located in De La Merced near San Cristóbal de las Casas Cathedral, Sereno Hotel blends urban convenience with tranquility. Guests enjoy the garden, bar, spa, in-room WiFi, gym, luggage storage, and local tour arrangements.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service
The current price is £48
includes taxes & fees
21 Jun - 22 Jun
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About this property

Sereno Hotel

  • Remodelled hotel, renovated in 2024 and located in Zona Centro
  • You can look forward to a terrace, a garden and a bar at Sereno Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
  • Tour/ticket information and luggage storage
  • Room features
  • All guestrooms are individually furnished, and have comforts such as premium bedding, as well as amenities such as free WiFi.
  • More amenities include:
    • Hairdryers and shampoo
    • 42-inch plasma TVs with cable channels
    • Private gardens, heating and daily housekeeping

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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 7:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of MXN 250.00 per pet (varies based on length of stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MXN 250.0 per day.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Sereno Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 250.00 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Sereno Hotel?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Sereno Hotel on 21 Jun 2026 start from £48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sereno Hotel?

This hotel doesn't offer parking.

What time is check-in at Sereno Hotel?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Sereno Hotel?

Checkout is at noon.

Where is Sereno Hotel located?

Located in Zona Centro, this spa hotel is steps away from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Museo de San Cristóbal and Ex-Convent of Santo Domingo are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.4

Cleanliness

9.6

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 72 out of 115 reviews
Rating 8 - Good. 26 out of 115 reviews
Rating 6 - Okay. 8 out of 115 reviews
Rating 4 - Poor. 4 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

Reviews

Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful and the location was placed perfectly. Easy walking to food and shops.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

TORRES CABRERA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Bibiana

Disliked: Room comfort

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023
Verified

4/10 Poor

bonifacio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Ma Felicidad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien ubicado, solo que los cuartos con poca ventilación. El personal excelente atención. Nos cambiaron a otro hotel muy cercano, de la misma cadena: Sombra del agua, el cual está excelente
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Erick

Liked: Cleanliness
Disliked: Staff & service
Que haya personal de 24 hrs,porque en diferentes momentos busqué personal y no había nadie
Stayed 1 night in Nov 2025
Verified

8/10 Good

Norma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación súper limpia y todo muy acogedor, les recomiendo el que si quieren dormir más tarde de la salida del Sol, elijan la habitación de sin ventana en el techo.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Dyrna

Liked: Cleanliness, staff & service, amenities
El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente. La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas. Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC. Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Lupita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bijzonder mooie plek

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities
Servicio excelente,solo el baño muy malo
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción en el centro de Sancris

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene personal , súper accesible , amable , con buena atención .
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Que dan un buen servicio
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se ve un excelente lugar
Stayed 1 night in May 2024
Verified

10/10 Excellent

Felipe de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio por parte del personal El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nada espectacular, estaban en remodelación, polvoso.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Ricardo Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una excelente alternativa de hospedaje en el centro histórico
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplios y cómodas.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Súper

Excelente Hotel muy Buen servicio todo el personal muy amable
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Verónica Yadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no hay restaurante ahí, pero el de la misma cadena que está a lado es delicioso
Verified

10/10 Excellent

Ludwing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te dan bebidas al llegar, son muy amables, el lugar muy bien ubicado y cuidado