Title: Sereno Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sereno Hotel Colonial hotel with full-service spa and bar/lounge ![Standard Double Room | Premium bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/w3837h2557x3y3-10239637.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/db8b1fef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/1ea69c86.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/4f84b65f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/w3837h2559x3y0-33732480.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in De La Merced near San Cristóbal de las Casas Cathedral, Sereno Hotel blends urban convenience with tranquility. Guests enjoy the garden, bar, spa, in-room WiFi, gym, luggage storage, and local tour arrangements. 8.8 Excellent ## Popular amenities - Spa - Bar - Pet-friendly - Room service - Housekeeping - Parking included £46 includes taxes & fees 22 Oct - 23 Oct ## Room options ### Check availability for these dates Tonight [Oct 1 - Oct 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 2 - Oct 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=14692003&PinnedHotelID=14692003&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Standard Double Room | Premium bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/w3837h2557x3y3-10239637.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 9.0 Wonderful 4 reviews ### Highlights Garden Individually furnished Individually decorated Heating Connecting rooms available Plasma TV Renovated in 2024 Premium bedding - 182 sq ft - Sleeps 4 - 2 Double Beds ![Deluxe Room | Premium bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/w3837h2560x3y0-1dcb6991.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.4 Exceptional 3 reviews ### Highlights Garden Individually furnished Individually decorated Heating Connecting rooms available Plasma TV Renovated in 2024 Premium bedding - 269 sq ft - Sleeps 2 - 1 King Bed ![Family Room | Premium bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/15000000/14700000/14692100/14692003/0a82ab46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Garden Individually furnished Individually decorated Heating Connecting rooms available Plasma TV Renovated in 2024 Premium bedding - 538 sq ft - City view - Sleeps 7 - 1 King Bed, 2 Double Beds and 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Sereno-Art-Hotel.h14692003.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Sereno-Art-Hotel.h14692003.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.73899%2C-92.63876&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Ws3h9Ed9epDHva5hqBw-nl4ZVpY=) Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200 #### What's nearby - Mesoamerican Museum of Jade - 2 min walk - 0.1 miles - San Cristóbal de las Casas Cathedral - 3 min walk - 0.2 miles - Plaza 31 de Marzo - 3 min walk - 0.2 miles - Santo Domingo Handicraft Market - 6 min walk - 0.4 miles - Ciudad Cuauhtemoc - 13 min walk - 0.7 miles #### Getting around - Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 94 min drive #### Restaurants - ‪El Mezcalito - ‬1 min walk - ‪Café Bar Revolución - ‬1 min walk - ‪El Fogón de Jovel - ‬1 min walk - ‪Restaurante Long Cheng - ‬1 min walk - ‪Casa Santa - ‬1 min walk ## About this property ### Sereno Hotel Remodelled hotel, renovated in 2024 and located in Barrio de La Merced You can look forward to a terrace, a garden and a bar at Sereno Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Free self-parking - Luggage storage and tour/ticket information Room features All guestrooms are individually furnished, and have comforts such as premium bedding, as well as amenities such as free WiFi. More amenities include: - Hairdryers and shampoo - 42-inch plasma TVs with cable channels - Private gardens, heating and daily housekeeping ## Similar properties ![Smart TV](https://images.trvl-media.com/lodging/2000000/1180000/1170500/1170465/fe9f6a1c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sombra del Agua Zona Centro - Spa - Parking included - Free WiFi - Restaurant 9.4 Exceptional 1,000 reviews £65 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1170465&PinnedHotelID=1170465&HadPinnedHotel=true®ionId=-1&adults=2) ![Mexican cuisine](https://images.trvl-media.com/lodging/8000000/7520000/7511300/7511236/1a3445a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Diego de Mazariegos Zona Centro - Parking included - Free WiFi - Restaurant - Breakfast available 8.8 Excellent 530 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=7511236&PinnedHotelID=7511236&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/97000000/96430000/96425100/96425091/3cde56fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mukul Na San Cristóbal de las Casas - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Airport shuttle on request - Free self parking on site ### Food and drink - A bar/lounge - Hosted evening meal available on Tuesday for a fee of MXN 400 - Snack bar/deli ### Restaurants on site - INDÓMITO ### Things to do - Full-service spa ### Family friendly - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Full-service spa - Couples treatment rooms - Massage ### Accessibility - No lift - Smooth flooring in public areas ### More - 1 floor - Colonial architecture - Designated smoking areas - Renovated entire property - July 2024 ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch plasma TV with cable channels ### Food and drink - Limited room service ### More - Connecting rooms available - Heating - Individual decor - Individual furnishings - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 9:00 AM - 7:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of MXN 250.00 per pet (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 250.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: MXN 250.00 per pet (varies based on length of stay) - Service animals are exempt from fees - Rollaway bed fee: MXN 250.0 per day - Hosted evening meal: MXN 400 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Sereno Art Hotel San Cristobal de las Casas Sereno Art Hotel Sereno Art San Cristobal de las Casas Sereno Art Sereno Art Hotel Sereno Hotel Hotel Sereno Hotel San Cristóbal de las Casas Sereno Hotel Hotel San Cristóbal de las Casas ## Frequently asked questions ### Is Sereno Hotel pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of MXN 250.00 per pet, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Sereno Hotel? > As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at Sereno Hotel on 22 Oct 2025 start from £46.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/San-Cristobal-De-Las-Casas-Hotels-Sereno-Art-Hotel.h14692003.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Sereno Hotel? > Self-parking is free at this property. ### What time is check-in at Sereno Hotel? > Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at Sereno Hotel? > Checkout is at noon. ### Where is Sereno Hotel located? > Located in Barrio de La Merced, this spa hotel is steps away from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Plaza 31 de Marzo and Museo de San Cristóbal are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sereno Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 70 8 - Good 23 6 - Okay 7 4 - Poor 4 2 - Terrible 4 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 8.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 8/10 Good #### Lupita 13 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma. ##### Lupita Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Joshua 12 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The property was wonderful and the location was placed perfectly. Easy walking to food and shops. ##### Joshua Stayed 1 night in Jun 2025 ### 10/10 Excellent #### carlos 9 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Súper Excelente Hotel muy Buen servicio todo el personal muy amable ##### carlos Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Johannes 13 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bijzonder mooie plek Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd. ##### Johannes Stayed 3 nights in Mar 2025 ### 6/10 Okay #### Rafael 19 Feb 2025 Liked: Cleanliness, staff & service, amenities Servicio excelente,solo el baño muy malo ##### Rafael Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Andres 29 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Que dan un buen servicio ##### Andres Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### TORRES CABRERA 24 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### TORRES CABRERA Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Jorge Gerardo 28 Feb 2024 Tiene agua caliente ##### Jorge Gerardo Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Bibiana 10 Aug 2023 Disliked: Room comfort #### Too noisy This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant. ##### Bibiana Stayed 2 nights in Aug 2023 ### 4/10 Poor #### bonifacio 30 Jul 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Not what we expected, not what was on the website. ##### bonifacio Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Daisy Karina 29 Dec 2024 ##### Daisy Karina Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Octavio 3 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buena opción en el centro de Sancris El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento. ##### Octavio Stayed 1 night in Nov 2024 ### 8/10 Good #### Maritza 7 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Tiene personal , súper accesible , amable , con buena atención . ##### Maritza Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Verified traveller 29 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Se ve un excelente lugar ##### Verified traveller Stayed 1 night in May 2024 ### 10/10 Excellent #### Hans 27 May 2024 ##### Hans Stayed 1 night in May 2024 ### 10/10 Excellent #### Sergio 18 Apr 2024 ##### Sergio Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Felipe de Jesus 15 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente atención y servicio por parte del personal El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve ##### Felipe de Jesus Stayed 2 nights in Apr 2024 ### 8/10 Good #### Fernando 22 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nada espectacular, estaban en remodelación, polvoso. ##### Fernando Stayed 1 night in Mar 2024 ### 8/10 Good #### Verified traveller 29 Feb 2024 Liked: Cleanliness, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Ricardo Adalberto 14 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es una excelente alternativa de hospedaje en el centro histórico ##### Ricardo Adalberto Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### James E 19 Jan 2024 Liked: Cleanliness, staff & service, room comfort ##### James E Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Nestor 26 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Habitaciones amplios y cómodas. ##### Nestor Stayed 1 night in Dec 2023 ### 10/10 Excellent #### carlos 8 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### carlos Stayed 1 night in Jul 2023 ### 8/10 Good #### claudia 4 Jan 2023 ##### claudia Stayed 1 night in Dec 2022 ### 4/10 Poor #### Haruka 4 Jan 2023 ##### Haruka ## Expedia's Latest Trends ### Hotels > [Hotel Britannia](https://www.expedia.co.uk/Rome-Hotels-The-Britannia-Hotel.h20255.Hotel-Information) > > [Frida Village](https://www.expedia.co.uk/Hersonissos-Hotels-Frida-Village.h8484977.Hotel-Information) > > [Baglioni Hotel Regina - 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All Inclusive](https://www.expedia.co.uk/Marrakech-Hotels-Hotel-Riu-Tikida-Palmeraie-All-Inclusive.h2955364.Hotel-Information) > > [High Tide Hotel](https://www.expedia.co.uk/Blackpool-Hotels-High-Tide.h5196206.Hotel-Information) > > [Cappadocia Guest House](https://www.expedia.co.uk/Brighton-Hotels-Cappadocia-Guest-House.h38765120.Hotel-Information) ### Flights > [Flights from Birmingham (BHX) to Brindisi (BDS)](https://www.expedia.co.uk/lp/flights/bhx/bds/birmingham-to-brindisi) > > [Flights from Beirut (BEY) to London (LHR)](https://www.expedia.co.uk/lp/flights/bey/lhr/beirut-to-london) > > [Flights from Manchester (MAN) to Ladyville (BZE)](https://www.expedia.co.uk/lp/flights/man/bze/manchester-to-belize-city) > > [Flights from Accra (ACC) to London (LHR)](https://www.expedia.co.uk/lp/flights/acc/lhr/accra-to-london) ### Cars > [Car hire in Bangor](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Bangor.d182709.Car-Hire-Guide) > > [Car hire in Portishead](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Portishead.d6149931.Car-Hire-Guide) ### Activities > [Things to do in Crans-Montana](https://www.expedia.co.uk/Things-To-Do-In-Crans-Montana.d553248623508800763.Travel-Guide-Activities) ### Packages > [Soelden Holidays](https://www.expedia.co.uk/Soelden.d6341211.Holidays-City-Breaks) > > [Ingham Holidays](https://www.expedia.co.uk/Ingham.d3000443281.Holidays-City-Breaks) > > [Liege Holidays](https://www.expedia.co.uk/Liege.d2059.Holidays-City-Breaks) > > [Harare Holidays](https://www.expedia.co.uk/Harare.d1511.Holidays-City-Breaks)