Title: Hotel Villa Mercedes San Cristobal Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1746367&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa Mercedes San Cristobal Travelers start their day with a hearty meal before exploring nearby attractions like Plaza 31 de Marzo, just steps from this welcoming property ## Photo gallery for Hotel Villa Mercedes San Cristobal ![Lobby - Hotel Villa Mercedes San Cristobal (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/60eaa0f2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Villa Mercedes San Cristobal (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/4f5cea41.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Villa Mercedes San Cristobal (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/87870e2d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Villa Mercedes San Cristobal (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/1eeaa27c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Villa Mercedes San Cristobal (San Cristóbal de las Casas)](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/fa824543.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa Mercedes offers a touch of luxury near the Mesoamerican Museum of Jade. Guests can savor breakfast or dinner at either of the two restaurants on the property, then relax with a peaceful walk through the garden to round out their day. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Breakfast available - Business services - Bar VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Deluxe Double Room ![Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/b6ade8a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.6 Exceptional 7 reviews ### Highlights Heating Plasma TV Premium bedding Blackout curtains Separate bedroom Hairdryer Rainfall showerhead Bathrobes - Garden view - 273 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds ### View all photos for Executive Double Room ![Executive Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/65a73da2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Heating Mini-fridge Free minibar items Plasma TV Blackout curtains Separate bedroom Premium bedding Hairdryer - Garden view - Sleeps 2 - 2 Double Beds ### View all photos for Executive Room ![Executive Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25c76380.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Heating Plasma TV Premium bedding Blackout curtains Separate bedroom Hairdryer Rainfall showerhead Bathrobes - Garden view - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Grand Double Room ![Grand Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/ecce8fea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room ### Highlights Heating Plasma TV Blackout curtains Separate bedroom Premium bedding Hairdryer Rainfall showerhead Bathrobes - Garden view - Sleeps 2 - 2 Double Beds ### View all photos for Grand Room ![Grand Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/dcb437e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room ### Highlights Heating Plasma TV Blackout curtains Separate bedroom Premium bedding Hairdryer Rainfall showerhead Bathrobes - Garden view - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room, Mobility Accessible ![Standard Room, Mobility Accessible | View from room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25b1e407.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Mobility Accessible 8.0 Very good 1 review ### Highlights Heating Free minibar items Plasma TV Premium bedding Blackout curtains Separate bedroom Hairdryer Rainfall showerhead - Garden view - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/91bd5651.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.4 Exceptional 6 reviews ### Highlights Heating Plasma TV Premium bedding Blackout curtains Separate bedroom Hairdryer Rainfall showerhead Bathrobes - Garden view - 273 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suite ![Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/537f7e55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Heating Mini-fridge Free minibar items Plasma TV Premium bedding Blackout curtains Separate bedroom Hairdryer - Garden view - 281 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information) ## About the area Located in San Cristóbal de las Casas, Hotel Villa Mercedes San Cristobal is in the historical district. Amber Museum of Chiapas and Mesoamerican Museum of Jade are cultural highlights, while Plaza 31 de Marzo is a notable landmark. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are two other places to visit that come recommended. Make sure you don't miss outdoor adventures like mountain biking, hiking/biking trails and ecotours. [Visit our San Cristóbal de las Casas travel guide](https://www.expedia.co.uk/San-Cristobal-De-Las-Casas.dx182182) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.73240%2C-92.65385&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YbQdDhK5FtkdzZAPAEu1iCIxBoU=) Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264 ### What's nearby - ![Mesoamerican Museum of Jade](https://images.trvl-media.com/place/6274151/0998170e-76a3-44b5-b7e8-e217e1e8db92.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mesoamerican Museum of Jade 5 min drive \- 1.6 miles - ![Plaza 31 de Marzo featuring heritage elements and a church or cathedral as well as a small group of people](https://images.trvl-media.com/place/553248621532977293/9cf6c44f-3ce5-49d5-aa59-0f78c1468ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza 31 de Marzo 5 min drive \- 1.6 miles - ![Handicrafts Market which includes markets and interior views](https://images.trvl-media.com/place/6274139/97f631e8-72f7-429c-a6e0-ae138091dd6b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Santo Domingo Handicraft Market 8 min drive \- 1.6 miles - Grutas de San Cristóbal 3 min walk \- 0.2 miles - Huitepec Ecological Reserve 8 min walk \- 0.5 miles ### Getting around - Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) 65 min drive ### Restaurants - Fragola 3 min walk - Wings Army 8 min walk - Domino's Pizza 4 min walk - El 7 Mares 5 min walk - Cacao Nativa (Sucursal Balam) 3 min walk ## About this property ### Hotel Villa Mercedes San Cristobal Upscale hotel near Mesoamerican Museum of Jade Located close to Amber Museum of Chiapas and Plaza 31 de Marzo, Hotel Villa Mercedes San Cristobal provides a terrace, shopping on-site and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks at this hotel include: - Free self-parking and extended parking - English breakfast (surcharge), a free local area shuttle and express check-out - Express check-in, 3 meeting rooms and wedding services Room features All 83 rooms include comforts such as premium bedding and bathrobes, as well as thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch plasma TVs with cable channels - Coffee/tea makers, heating and daily housekeeping ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/2000000/1180000/1170500/1170465/2f7c55c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sombra del Agua Zona Centro - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.4 Exceptional 1,001 reviews £86 includes taxes & fees 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=1170465&PinnedHotelID=1170465&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/24000000/23210000/23207700/23207642/b188f735.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Tuxtla Fashion Mall Tuxtla Gutierrez - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 1,007 reviews £47 includes taxes & fees 17 Mar - 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Parking included - Free Wi-Fi - Restaurant - Breakfast available 8.8 Excellent 503 reviews £68 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=8094620&PinnedHotelID=8094620&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1746367,1170465,23207642,54564370,7511236) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free area shuttle up to 3 kilometres - Free secured, uncovered self parking on site - Free extended parking on site - Free RV/bus/lorry parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily English breakfast available 7 AM to noon for a fee: MXN 165 for adults and MXN 85 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - La Chimenea ### Things to do - Shopping - TV in common areas ### Family friendly - Free area shuttle - Laundry facilities - Separate bedroom - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - 3 meeting rooms - Conference centre (4,408 square foot of space) ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 buildings - 2 floors - Banquet hall - Colonial architecture - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - 32-inch plasma TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Heating - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately MXN 165 for adults and from MXN 85 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### Property is also known as Hotel Villa Mercedes Hotel Villa Mercedes San Cristobal de las Casas Villa Mercedes San Cristobal de las Casas Hotel Villa Mercedes Villa Mercedes San Cristobal Hotel Villa Mercedes San Cristobal Hotel Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas ## Frequently asked questions ### Is Hotel Villa Mercedes San Cristobal pet-friendly? ### How much is parking at Hotel Villa Mercedes San Cristobal? ### What time is check-in at Hotel Villa Mercedes San Cristobal? ### What time is check-out at Hotel Villa Mercedes San Cristobal? ### Where is Hotel Villa Mercedes San Cristobal located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Villa Mercedes San Cristobal Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.2 Location ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 162 8 - Good 81 6 - Okay 23 4 - Poor 7 2 - Terrible 9 ## Reviews ### 10/10 Excellent #### JAMES 15 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super clean, quiet, comfortable. Nice restaurant and interesting fare. I’ve stayed here before and will stay here again! ##### JAMES Stayed 1 night in Dec 2025 ### 10/10 Excellent #### JAMES 19 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again. ##### JAMES Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Claudia 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff rocks, friendly and helpful and knowledgeable ##### Claudia Stayed 4 nights in Nov 2023 ### 8/10 Good #### James 2 Jun 2024 Liked: Cleanliness, staff & service The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms. ##### James Stayed 1 night in May 2024 ### 8/10 Good #### Charles 28 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful. ##### Charles Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Marco A. 9 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome! ##### Marco A. Stayed 6 nights in Dec 2023 ### 10/10 Excellent #### EDITH ARACELI 12 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget) ##### EDITH ARACELI Stayed 12 nights in Sep 2023 ### 10/10 Excellent #### Luis 29 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Luis Stayed 1 night in Sep 2025 ### 8/10 Good #### Celso 3 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel ##### Celso Stayed 7 nights in Jul 2023 ### 10/10 Excellent #### James 8 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal. ##### James Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Vanessa 14 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great gracias ##### Vanessa Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Cecilia Garcia 8 Dec 2023 Liked: Cleanliness, property conditions & facilities Line ##### Cecilia Garcia Stayed 6 nights in Dec 2023 ### 8/10 Good #### Alex 23 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities a ##### Alex Stayed 1 night in Feb 2024 ### 6/10 Okay #### Raudel 26 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like. ##### Raudel Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Luis Glenn Oviedo 7 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities El hotel muy limpio, las habitaciones cómodas, todo perfecto ![](https://a.travel-assets.com/ugc/hotel-reviews/154b3a81-e6f6-4b14-8507-1ea8169f01bf-1770488441401.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Glenn Oviedo Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Jose Antonio 22 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities All was perfect ##### Jose Antonio Stayed 6 nights in Dec 2025 ### 8/10 Good #### sergio a 7 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nos dieron habitación con baño para discapacidad y al no requerirlo se vuelve incomodo El piso de duela no es silencioso ##### sergio a Stayed 1 night in Dec 2025 ### 4/10 Poor #### Miguel 24 Nov 2025 Liked: Cleanliness, amenities We arrived early, due to early flight arrival. We asked for an early registration and they did acommodate us around 12pm, instead of 3pm. They charge me $500 pesos, but the room was very old, looking not the quality I expected or shown by the pictures. Later on when we got our second room, that was beautiful and very clean and confy. I was under the inpresion that breakfast was included so we wen to the restaurant and left leaving only a tip after they asked for our room numbers. Then we left on a tour. An hour later I get a call from the receptionist stating that we didn't pay our restaurante bill. I told her that we were on tour and would return by 6pm and then I would immediately go pay. She responded very rudely that the bill needed to be paid by 3pm. I hung up. Then every day we would try to go into our rooms, the keys wouldn't work. The front desk receptionist said it was because our keys were exposed to our phone and that cause the info to be defeleted form the room key. I approached on the of the cleaning ladies and she told me that everyone was having that problem, that the hotel;s key system was not working properly. I din't link the fact that the receptionist tried to me me feel responsible for my room key not working. Other than that location, facilites, except for our first room were excellent. ##### Miguel Stayed 3 nights in Nov 2025 ### 8/10 Good #### EMILIO 22 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort excelente hotel para ir de trabajo o con la familia, super honestos, por error dejamos una billetera con tarjetas y credenciales y al darnos cuenta en un par de horas, al regresar la tenían en resguardo y en espera de que fuéramos por ella. ##### EMILIO Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Luis Adrian 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Satisfaccion muy bien! ##### Luis Adrian Stayed 1 night in Sep 2025 ### 8/10 Good #### Juan Carlos 22 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nada ##### Juan Carlos Stayed 1 night in Aug 2025 ### 10/10 Excellent #### JOSE ENRIQUE LOPEZ DE LA 13 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen hotel en general Vale la pena ##### JOSE ENRIQUE LOPEZ DE LA Stayed 2 nights in Jul 2025 ### 8/10 Good #### Guadalupe 18 May 2025 Liked: Cleanliness, staff & service La ubicación de la propiedad era conveniente ##### Guadalupe Stayed 1 night in May 2025 ### 8/10 Good #### LORENZO RODRIGO 14 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen servicio, proporciona un buena comodidad El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad. ##### LORENZO RODRIGO Stayed 1 night in May 2025 ### 6/10 Okay #### Jessica Paola 10 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Todo bien, solo la recámara muy sucia ##### Jessica Paola Stayed 1 night in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Family-Selection-At-Grand-Palladium-Kantenah-Resort-Spa.h95893460.Hotel-Information) > > [Hotel Puerto Holbox Beach Front](https://www.expedia.co.uk/Isla-Holbox-Hotels-Hotel-Puerto-Holbox.h4720778.Hotel-Information) > > [Margaritaville Island Reserve Riviera Maya - 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