Title: Hotel Villa Mercedes San Cristobal Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa Mercedes San Cristobal Colonial hotel with 2 restaurants and free local area shuttle ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/4f5cea41.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/cd9cc2c7-82f7-47d3-829e-02162b93b335-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![View from room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/166664b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/67336479.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/ddbca422.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa Mercedes offers a touch of luxury near the Mesoamerican Museum of Jade. Guests can savor breakfast or dinner at either of the two restaurants on the property, then relax with a peaceful walk through the garden to round out their day. VIP Access 8.8 Excellent ## Popular amenities - Bar - Breakfast available - Parking included - Room service - 24/7 front desk - Laundry £44 includes taxes & fees 4 Dec - 5 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1746367&PinnedHotelID=1746367&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ![Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/b6ade8a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.6 Exceptional 7 reviews ### Highlights Heating Plasma TV Blackout curtains Premium bedding Separate bedroom Hairdryer Bathrobes Rainfall showerhead - 273 sq ft - Sleeps 2 - 2 Double Beds ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/b8d4a948.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/df854145.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe with Garden View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25584720.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/16c69390.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/16610747.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive with View - 290 sq ft - Sleeps 2 ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/19959d54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe with Garden View - 290 sq ft - Sleeps 3 ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/745381eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Superior with View - 290 sq ft - Sleeps 3 ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/c9de9440.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View - 290 sq ft - Sleeps 2 ![Executive Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/65a73da2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Heating Mini-fridge Free minibar items Plasma TV Blackout curtains Premium bedding Separate bedroom Hairdryer - Sleeps 2 - 2 Double Beds ![Executive Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25c76380.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Heating Plasma TV Blackout curtains Premium bedding Separate bedroom Hairdryer Bathrobes Rainfall showerhead - Sleeps 2 - 1 Queen Bed ![Grand Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/ecce8fea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room ### Highlights Heating Plasma TV Blackout curtains Premium bedding Separate bedroom Hairdryer Bathrobes Rainfall showerhead - Sleeps 2 - 2 Double Beds ![Grand Room | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/dcb437e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room ### Highlights Heating Plasma TV Blackout curtains Premium bedding Separate bedroom Hairdryer Bathrobes Rainfall showerhead - Sleeps 2 - 1 Queen Bed ![Standard Room, Mobility Accessible | View from room](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/25b1e407.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Mobility Accessible 8.0 Very good 1 review ### Highlights Heating Free minibar items Plasma TV Blackout curtains Premium bedding Separate bedroom Hairdryer Bathrobes - Sleeps 2 - 1 Queen Bed ![1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/91bd5651.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.4 Exceptional 6 reviews ### Highlights Heating Plasma TV Blackout curtains Premium bedding Separate bedroom Hairdryer Bathrobes Rainfall showerhead - 273 sq ft - Sleeps 2 - 1 King Bed ![Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1750000/1746400/1746367/537f7e55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Heating Mini-fridge Free minibar items Plasma TV Separate bedroom Premium bedding Blackout curtains Hairdryer - 281 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.73245%2C-92.65386&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=I47oi14QBIDBM-I8sqa9tz3z6sw=) Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264 #### What's nearby - Grutas de San Cristóbal - 3 min walk - 0.2 miles - Huitepec Ecological Reserve - 8 min walk - 0.5 miles - Santo Domingo Handicraft Market - 2 min drive - 1.4 miles - San Cristóbal de las Casas Cathedral - 3 min drive - 1.6 miles - Mesoamerican Museum of Jade - 3 min drive - 1.6 miles #### Getting around - Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive #### Restaurants - ‪Fragola - ‬3 min walk - ‪Wings Army - ‬8 min walk - ‪El 7 Mares - ‬5 min walk - ‪Domino's Pizza - ‬4 min walk - ‪Cacao Nativa (Sucursal Balam) - ‬3 min walk ## About this property ### Hotel Villa Mercedes San Cristobal Upscale hotel near Santo Domingo Handicraft Market Located close to Amber Museum of Chiapas and Plaza 31 de Marzo, Hotel Villa Mercedes San Cristobal provides a terrace, shopping on-site and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks at this hotel include: - Free self-parking and extended parking - English breakfast (surcharge), a free local area shuttle and express check-out - Express check-in, a banquet hall and wedding services Room features All 83 rooms include comforts such as premium bedding and bathrobes, as well as thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch plasma TVs with cable channels - Coffee/tea makers, heating and daily housekeeping ## Similar properties ![Junior Room, 1 King Bed | View from room](https://images.trvl-media.com/lodging/55000000/54570000/54564400/54564370/7f13e869.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rocaval San Cristóbal de las Casas - Pet-friendly - Parking included - Free WiFi - Restaurant 8.6 Excellent 189 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=54564370&PinnedHotelID=54564370&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/97000000/96430000/96425100/96425091/3cde56fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mukul Na San Cristóbal de las Casas - Parking included - Free WiFi - Restaurant - Bar 9.2 Wonderful 173 reviews £28 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=96425091&PinnedHotelID=96425091&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/2000000/1180000/1170500/1170465/82dd53db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sombra del Agua Zona Centro - 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Breakfast available 9.0 Wonderful 24 reviews £36 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=76033318&PinnedHotelID=76033318&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free area shuttle up to 3 kilometres - Free secured, uncovered self parking on site - Free extended parking on site - Free RV/bus/lorry parking on site - Wheelchair-accessible parking available ### Food and drink - Daily English breakfast available 7 AM to noon for a fee: MXN 165 for adults and MXN 85 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - La Chimenea ### Things to do - Shopping - TV in common areas ### Family friendly - Free area shuttle - Laundry facilities - Separate bedroom - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - 3 meeting rooms - Conference centre (4,408 square foot of space) ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 buildings - 2 floors - Banquet hall - Colonial architecture - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - 32-inch plasma TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Heating - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately MXN 165 for adults and from MXN 85 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### Property is also known as Hotel Villa Mercedes Hotel Villa Mercedes San Cristobal de las Casas Villa Mercedes San Cristobal de las Casas Hotel Villa Mercedes Villa Mercedes San Cristobal Hotel Villa Mercedes San Cristobal Hotel Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas ## Frequently asked questions ### Is Hotel Villa Mercedes San Cristobal pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Villa Mercedes San Cristobal? > As of 28 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes San Cristobal on 4 Dec 2025 start from £43.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/San-Cristobal-De-Las-Casas-Hotels-Hotel-Villa-Mercedes.h1746367.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Villa Mercedes San Cristobal? > Self-parking and extended parking are free at this property. ### What time is check-in at Hotel Villa Mercedes San Cristobal? > Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Villa Mercedes San Cristobal? > Checkout is at noon. ### Where is Hotel Villa Mercedes San Cristobal located? > Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Villa Mercedes San Cristobal Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 156 8 - Good 79 6 - Okay 22 4 - Poor 7 2 - Terrible 8 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Luis 29 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Luis Stayed 1 night in Sep 2025 ### 8/10 Good #### Celso 3 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel ##### Celso Stayed 7 nights in Jul 2023 ### 10/10 Excellent #### JAMES 19 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again. ##### JAMES Stayed 1 night in Jan 2025 ### 10/10 Excellent #### James 8 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal. ##### James Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Vanessa 14 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great gracias ##### Vanessa Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Claudia 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff rocks, friendly and helpful and knowledgeable ##### Claudia Stayed 4 nights in Nov 2023 ### 8/10 Good #### James 2 Jun 2024 Liked: Cleanliness, staff & service The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms. ##### James Stayed 1 night in May 2024 ### 10/10 Excellent #### Cecilia Garcia 8 Dec 2023 Liked: Cleanliness, property conditions & facilities Line ##### Cecilia Garcia Stayed 6 nights in Dec 2023 ### 8/10 Good #### Alex 23 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities a ##### Alex Stayed 1 night in Feb 2024 ### 8/10 Good #### Charles 28 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful. ##### Charles Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Marco A. 9 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome! ##### Marco A. Stayed 6 nights in Dec 2023 ### 10/10 Excellent #### EDITH ARACELI 12 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget) ##### EDITH ARACELI Stayed 12 nights in Sep 2023 ### 6/10 Okay #### Raudel 26 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like. ##### Raudel Stayed 4 nights in Nov 2023 ### 4/10 Poor #### Miguel 24 Nov 2025 Liked: Cleanliness, amenities We arrived early, due to early flight arrival. We asked for an early registration and they did acommodate us around 12pm, instead of 3pm. They charge me $500 pesos, but the room was very old, looking not the quality I expected or shown by the pictures. Later on when we got our second room, that was beautiful and very clean and confy. I was under the inpresion that breakfast was included so we wen to the restaurant and left leaving only a tip after they asked for our room numbers. Then we left on a tour. An hour later I get a call from the receptionist stating that we didn't pay our restaurante bill. I told her that we were on tour and would return by 6pm and then I would immediately go pay. She responded very rudely that the bill needed to be paid by 3pm. I hung up. Then every day we would try to go into our rooms, the keys wouldn't work. The front desk receptionist said it was because our keys were exposed to our phone and that cause the info to be defeleted form the room key. I approached on the of the cleaning ladies and she told me that everyone was having that problem, that the hotel;s key system was not working properly. I din't link the fact that the receptionist tried to me me feel responsible for my room key not working. Other than that location, facilites, except for our first room were excellent. ##### Miguel Stayed 3 nights in Nov 2025 ### 8/10 Good #### Juan Carlos 22 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nada ##### Juan Carlos Stayed 1 night in Aug 2025 ### 10/10 Excellent #### JOSE ENRIQUE LOPEZ DE LA 13 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen hotel en general Vale la pena ##### JOSE ENRIQUE LOPEZ DE LA Stayed 2 nights in Jul 2025 ### 8/10 Good #### Guadalupe 18 May 2025 Liked: Cleanliness, staff & service La ubicación de la propiedad era conveniente ##### Guadalupe Stayed 1 night in May 2025 ### 8/10 Good #### LORENZO RODRIGO 14 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen servicio, proporciona un buena comodidad El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad. ##### LORENZO RODRIGO Stayed 1 night in May 2025 ### 6/10 Okay #### Jessica Paola 10 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Todo bien, solo la recámara muy sucia ##### Jessica Paola Stayed 1 night in Feb 2025 ### 6/10 Okay #### Jessica Paola 10 Apr 2025 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness Bien, solo sucia la habitación ##### Jessica Paola Stayed 1 night in Mar 2025 ### 6/10 Okay #### María Luisa 3 Mar 2025 Liked: Cleanliness La propiedad es linda, los cuartos son amplios y el restaurante ofrece un buen desayuno. Sin embargo, la habitación que me asignaron tenía dos camas, en lugar de una como la había solicitado y el agua caliente tardaba mucho en salir. El desayuno no está incluído en la tarifa normal ##### María Luisa Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Faustino 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No dieron bebidas de bienvenida VIP Me gustó mucho pero no me dieron las bebidas de bienvenida :( ##### Faustino Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Alejandro 26 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities La habitación es amplia y limpia, tiene bonitos jardines ##### Alejandro Stayed 1 night in Dec 2024 ### 8/10 Good #### Mariano 17 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente!!!! Excelente para ir solo o en familia ##### Mariano Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Victor 21 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio y atención ##### Victor Stayed 2 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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