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Hotel Rocaval

4.0 star property
Hotel in San Cristóbal de las Casas with fitness centre and 24-hour business centre

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Photo gallery for Hotel Rocaval

Design Bungalow | Private kitchen
Design Bungalow | Living area | 42-inch flat-screen TV with cable channels, TV
Design Bungalow | 1 bedroom, premium bedding, in-room safe, desk
Junior Suite | 1 bedroom, premium bedding, in-room safe, desk
Building design
Experience the vibrant energy of Hotel Rocaval, set in the heart of the business district. Enjoy a cup of coffee at the on-site cafe, explore Asian cuisine at Coreano Contem. Teddy's, and relax with free WiFi in your room or stroll through the garden. A shopping mall is conveniently located on site and guests can also unwind on a sunny day by spending time at either their playground or off-leash area.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Parking included
  • Breakfast available
  • Laundry

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | View from room

Junior Room

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Bungalow

Design Bungalow | 1 bedroom, premium bedding, in-room safe, desk

Design Bungalow

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Connecting rooms available
Free cots/infant beds
Dining table
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, in-room safe, desk

Standard Double Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Living area | 42-inch flat-screen TV with cable channels, TV

Standard Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.2 miles
  • Ciudad Cuauhtemoc - 16 min walk - 0.9 miles
  • Santo Domingo Handicraft Market - 2 min drive - 1.4 miles
  • San Cristóbal de las Casas Cathedral - 3 min drive - 1.6 miles
  • Mesoamerican Museum of Jade - 3 min drive - 1.6 miles

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive

Restaurants

  • ‪El huarachazo - ‬8 min walk
  • ‪Fragola - ‬4 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬1 min walk
  • Búho Café San Cristóbal
  • Casa Antonio

About this property

Hotel Rocaval

Upscale hotel in the business district
Consider a stay at Hotel Rocaval and take advantage of a terrace, a shopping centre on-site and a coffee shop/cafe. The on-site theme restaurant, Coreano Contem. Teddy´s, features Asian cuisine. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
Other perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and a vending machine
  • A reception hall, an off-lead area and tour/ticket information
Room features
All 95 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Showers, hairdryers and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and free tea bags/instant coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping centre

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (1,270 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 350, per pet, per day, plus a deposit of MXN 1500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and an off-lead area are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 160 for adults and from MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Rocaval pet-friendly?

Yes, Hotel Rocaval allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 1500 per night and a fee of MXN 350 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Rocaval?

Self-parking is free at this property.

What time is check-in at Hotel Rocaval?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Rocaval?

Checkout is at noon.

Does Hotel Rocaval provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM-7:00 PM on request. A fee of MXN 1650 per vehicle applies.

Where is Hotel Rocaval located?

Situated near the airport, this hotel is within a 5-minute walk of Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. Huitepec Ecological Reserve and Ciudad Cuauhtemoc are also within 15 minutes.

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Hotel Rocaval Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 178 reviews
Rating 8 - Good. 39 out of 178 reviews
Rating 6 - Okay. 17 out of 178 reviews
Rating 4 - Poor. 6 out of 178 reviews
Rating 2 - Terrible. 10 out of 178 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

chantel

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024

2/10 Terrible

Salomon Anaya

Liked: Property conditions & facilities
Disliked: Cleanliness
X
Stayed 2 nights in May 2025

6/10 Okay

Gabriela

.
Stayed 1 night in Aug 2025

6/10 Okay

Abril Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noisy, walking steps all days and most of the night.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfetto come posizione, a 1,5 km dal centro, parcheggio comodo in sede, camera molto spaziosa, struttura nuova, ottima pozione per poter visitare San cristobal e i dintorni, abbiamo dormito 2 notti, tutto perfetto
Stayed 2 nights in Aug 2025

8/10 Good

DR. JOSE REFUGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tenia Alberca
Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención
Stayed 1 night in Jul 2025

10/10 Excellent

Deysi Yomalli

Stayed 1 night in Jul 2025

8/10 Good

IRMA

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 2 nights in Jun 2025

10/10 Excellent

Yair

Liked: Cleanliness, amenities, property conditions & facilities
El ambiente que se genera en dias lluviosos es espectacular
Stayed 3 nights in Jun 2025

10/10 Excellent

Irineo

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Jun 2025

10/10 Excellent

Gustavo Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Bien. No tiene AC; pero está bien
Stayed 2 nights in May 2025

10/10 Excellent

Gustavo Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Bien.
Stayed 1 night in May 2025

10/10 Excellent

Gustavo Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025

10/10 Excellent

Luis enrique Zarate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 5 nights in May 2025

10/10 Excellent

mireya

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Nohemi

Liked: Cleanliness, staff & service, property conditions & facilities
Hermosa la habitación y el hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Rolando

Stayed 1 night in May 2025

8/10 Good

ALEYNA FABIOLA

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atencion y bonito lugar
Stayed 1 night in May 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención
Stayed 1 night in May 2025

6/10 Okay

Jorge Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bonito pero las almohadas muy malas hay que mejorarlas
Stayed 1 night in Apr 2025

10/10 Excellent

Diana Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Económico trato eficiente y amabilidad al 100 Buen precio instalaciones muy buenas
Stayed 1 night in May 2025