San Carlos Island Holidays from £676

Over all a good stay and great price. Only issue would be the mattress was old lumpy , came home with back pain.

The lights are on, but nobody is home! Staying in the older low-rise block was a thrill as we had stayed there over 30 years ago...and still the dolphins splashed in the shallows...as if on a schedule! The huge works going on made the tiki bar area a no-go zone, but the beach remains as lovely as ever. However, the hotel seems to think it is better than it is, as we had to send back a chicken main that was simply inedible, and very strangely presented. Unfortunately, things got worse when out toilet stopped functioning, and despite many calls and after a 5 hour wait with no action, we went to find someone and fortunately bumped into a maintenance worker who discovered that housekeeping had turned off the water valve! The total lack of interest, concern and action from the front desk in a way sums up their current operations...they have disengaged from satisfying the guest by seemingly putting their own self-importance ahead of genuine interest in their guests. Too bad...another potentially great property leaves our list of desirable future stays.

Room was clean and comfortable. View was excellent! Staff friendly and helpful. Would definitely stay again.

Staff was very friendly and helpful. Pool was clean with bar and hot tub. Nice gym. Located right in the heart of old Naples. They have shuttle to the beach and offer chairs and umbrellas.

Didn't meet expectations. Though I asked to give me a room with better view, 1st I was checked in to a room low floor facing the roof:( So I had to go through a hustle o changing the room, which was quite better and had a bathtub. But unfortunately, there was no hot water in the evening so I had to take cold shower:) I thought I will be resting in the morning but this didn't happen either because at 8:30 am a very loud construction drilling noises started. Apparently I was told that either construction or property manager consider it is being normal and acceptable to bother hotel guests that early in the morning. Which was absolutely unacceptable. They could start working at around 11 after check out but hotel management doesn't think about it. They give you a ride to the beach and provide towels and cheislongs, but you pay abundant for their resort taxes and still they do charge extra for beach umbrellas:) And there was not water provided for guests at the beach at all. Nothing special about this place and it is quite outdated.