Jaime,Agradecemos sinceramente tu puntuación.Hasta la próxima!

Mirta,Thank you so very much for choosing Llao Llao and sharing your stay with us!

Angela,Thank you very much for your kind words! We're delighted to hear that you enjoyed our location, food, and property. It's wonderful to know that our staff could contribute to making your stay pleasant. We strive to provide exceptional service to all our guests, and we hope to welcome you back for another fantastic experience!

Claudia,We feel so happy to read you had a great stay with us. Thank you for your words.What you reflect in your review is our pride to feel that, through your experience, we did achieve what we strive for: creating an unforgettable memory in our guests.Keep this magic for good!Cheers from Llao Llao.

Muchísimas gracias por tu feedback María Isabel!Hasta la próxima!

Tony,Thank you for your valuable feedback regarding your recent stay with us. We truly appreciate your input as it helps us to improve our services.We understand the importance of having access to coffee, especially for our early risers. Your suggestion regarding the addition of a water kettle or a coffee maker in the room is duly noted. We will certainly take this into consideration as we strive to enhance the overall experience for our guests.Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back!

We are so grateful Robert for your words! It was our pleasure to be your host and wish to receive you again.Thank you!

Meg,We appreciate your sharing your Llao Llao experience.Cheers!

Colton,Thank you very much for your valuable feedback.Disappointed to read that you did not receive the service you expected.We place utmost attention to the quality of our service. The nature in which we are nestled is a privilege and our challenge is to keep up providing the best service. We apologize, our standards are better than that, We still hope you have enjoyed your stay overall!

Muchas gracias Nadia por tu feedback. Si querés contarnos qué nos faltó para el puntaje perfecto estamos a tu disposición.

Thank you Sang for choosing Llao Llao, your ranking and your words.Cheers!

Kenneth,It is a shame for us to read your words. We are aware of every frustrated interaction, from problems with the TV tuner to the case of gastronomic service that we exceptionally provided you despite the procedure that indicates otherwise.We apologize, and at the same time we thank you for your apologies to our staff who at all times tried to satisfy his requests and concerns to the extent possible.Regarding A/C, we regret that the information on the rooms categories that have air conditioning may have been confusing in the Travel Agency and we understand your disappointment but we hope that all in all you have good memories of your days in Llao Llao!

Emily,We truly appreciate your enchanting feedback regarding your experience at our establishment. The vistas truly are awe-inspiring, and the proximity to various activities within walking distance added to the charm of your stay. It's wonderful to hear that you navigated the area effortlessly without a car, and the boat tours and scenic hikes in the vicinity further enhanced your stay.Our marina, equipped with kayaks and canoes, offers a unique water adventure, and we're delighted that you found the archery class to be an enjoyable experience. Your commendation of our breakfast as the best you've ever had warmed our hearts, and we strive to maintain this level of excellence.We're thrilled to have left such a positive impression, and your kind words motivate us to continue providing magical experiences. Thank you for choosing our Llao Llao and we look forward to welcoming you back for more memorable moments.

Eduardo,Si nos permitís saber el motivo de tu desilusión, nos darás la oportunidad de poder indagar en lo que ha sucedido y en cualquier caso nos darás la chance de mejorar, para vos y para todos!

Muchas gracias Claudia por tu calificación.Hasta la próxima!

Sandra,Nos alegramos mucho que hayas disfrutado plenamente de la experiencia Llao Llao. Nuestro objetivo es hacer sentir único a cada uno de nuestros huéspedes, y cuidar cada detalle, por lo que estamos muy felices de haberlo conseguido con vos.Esperamos volver a darte la bienvenida!

Marilu,Thanks for your attentive words! We are very privileged working in paradise, It is our challenge to match the beauty of nature and the history that proceeds us with superb service. We feel very proud if your experience inspired your kind words!

Karen,Thank you so much for your kind words! We're thrilled to hear that your entire stay was wonderful. It's truly rewarding to know that our efforts to provide exceptional service made a positive impact on your experience.We appreciate your recognition of our excellent staff. They take great pride in ensuring our guests have a memorable and enjoyable stay. Your gratitude motivates us to continue delivering outstanding hospitality.Cheers!

María Martha,Thank you for taking the time to share your feedback about your recent stay at our property. We greatly appreciate your comments and are pleased to hear that you found our location and the overall beauty of our property to be magnificent.We also appreciate your feedback regarding our rooms. We are in the process of integral renovation, of the historical building -Ala Bustillo- where you stayed on this ocassion. We have recently finished the first of four stages of refurbishing where we have provided among other amenities, A/C and electrical outlets to meet the needs of our guests.We're delighted to learn that you enjoyed our breakfast, and we're happy to know that you found our restaurant menus to be good. We are always looking to improve our dining options, and your feedback is vital in helping us do so.Although you didn't utilize our spa facilities during your stay, we hope you might consider it on a future visit, as we believe it can be a relaxing and rejuvenating experience.Thank you for recognizing our property as a very good destination worth the trip. We aim to provide a memorable and enjoyable experience for all our guests, and we are thrilled to have contributed positively to your stay.We hope to welcome you back and provide you with an even more outstanding experience.

zaydeliLamentamos tu puntaje 1/5. Nuestro objetivo es ser anfitriones de momentos inolvidables.. Para ello articulamos esfuerzos de todo nuestro Staff, el que se ve y el que trabaja detrás de escena. Llao Llao cuenta con 205 habitaciones en dos edificios, distribuidas en 12 categorías. Tomando en cuenta tus palabras es que estamos seguros que otra categoría de habitación hubiera cambiado tu parecer.Sin minimizar la influencia de la habitación en la experiencia integral, nos apena no hayas destacado nada excepto las áreas verdes.No hemos sabido interpretar tus expectativas y nos disculpamos por ello.

Iriolmary,Que gratificantes palabras!Honramos nuestra fascinante historia, que nacía 85 años atrás gracias a la visión de quienes eligieron este lugar privilegiado para construir lo que se transformaría en un ícono de la belleza patagónica y de la hotelería argentina. Y somos conscientes de la responsabilidad que implica sustentar la mística que identifica Llao Llao, salvo aquellos años que mientras cerrado, nos daba a todos los argentinos la tristeza del abandono.Supimos erguirnos y recrear la magia. El orgullo de lo más nuestro para compartir entre argentinos y con el mundo.El espíritu clásico sin opulencias ni estridencias, elegante y rústicamente sofisticado.Y muchas generaciones que enseñaron a no caer en la trampa de la carencia ni del exceso.Por todo lo que vivimos, apreciamos tanto tus palabras. porque a pesar de los inevitables tropiezos, la intención de brindar momentos inolvidables y de ser anfitriones en el paraíso es nuestro cotidiano objetivo.Amamos nuestra tarea. Que es, sencillamente, honrar todo lo que mencionás a través de nuestro servicio.Rendimos culto a la excelencia porque es lo que merecen quienes nos eligen. Y solamente podemos intentarlo gracias a cada uno de los que tenemos el privilegio de seguir construyendo Llao Llao cada día.Muchísimas gracias y hasta la próxima!

Muchas gracias Pamela! Ha sido un placer recibirte!

Michel,Thanks for your attentive review.It is a challenge for us to match the beauty of nature and the history that preceeds us with a superb service. We feel very proud if your experience inspired your kind words!

Toby,Thank you very much for sharing your experience.We love compliments, however in our guests' suggestions we find the best way to detect details we can improve.We take the chance you give us to tell our history. The original Hotel (what we now call Ala Bustillo, where you stayed) was inaugurated in 1938. It caught fire a year later, it was rebuilt and operated until 1978, when it closed its doors until 1992 to be reopened in 1993. In 2007, the Moreno Wing was added to the historical structure, with 43 contemporary-style Studios and Suites.In recent months we have completed the comprehensive renovation of the first stage (41 rooms) of the Bustillo Wing. And so we will continue until completing the totality. Both the soundproofing and the air conditioning control of the rooms will be 100%.We appreciate your kind words regarding our service, meals and activities.It will always be our pleasure to be your host!

Carol,Thank you for the nice words about your stay with us.We do appreciate your feedback.Cheers!

James,Many thanks for your positive feedback!We are pleased to hear that you have enjoyed the fantastic hotel location. Your kind comments about the staff and the service have been much appreciated and shared with the team. We will be looking forward to welcoming you back in the future.Cheers!

Israel,We feel so happy to read you had a great stay with us. You did choose a great destination -Patagonia- for your trip. We appreciate your choosing us for your stay.Thank you for your words!

Keith,Thank you for dedicating your time, and your flattering words! We feel very grateful knowing that you enjoyed our activities. Llao Llao is a Resort, and our instructors share their expertise in a wide range of amenities, both outdoors and indoors, from yoga lessons to rappelling.We wish to have the chance to receive you again in our Patagonian retreat.Cheers!

Carlos,We are sorry to hear about your unpleasant experience during your stay with us. We take all feedback seriously and will use your comments to improve our services in the future. We apologize for the inconvenience caused by the food poisoning. We do offer medical attention in-house. And the doctor takes samples to analyze in the lab in order to know what was the cause.Many times gastroenteritis occurs up to 72 hours after ingestion of contaminated food or water. There have been no similar cases during your stay. We have a record of each service and each dish, and we have not received comments of this nature. We do not minimize the discomfort that this situation caused and we empathize with you. We are sorry. As for the lack of attention from our desk staff, we strive to provide the best possible experience for all of our guests, and it appears we fell short in your case. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards.

Jessica,We deeply regret having wasted the opportunity to captivate you.The nature in which we are nestled is a privilege. Our challenge is to keep up providing the best service.We do not minimize the influence of the room on the stay. Llao Llao is always attentive to what our guests tell us. In order to meet the needs of those seeking spacious and modern rooms, we have built the Moreno wing, 43 studios, and suites, preserving the style that characterizes us. It would have been the right choice for you. We regret having failed in the proposal at the time of the reservation. You would have had a whole other experience. Terrace overlooking Lake Moreno, air conditioning, you would have been very comfortable. And for guests who prefer classical style, we offer the rooms of the Ala Bustillo, where you stayed. We are aware of the continuous need for updating and we have just ended the stage 1 of the comprehensive renovation of 41 of the 162 rooms of the Ala Bustillo. They are not just aesthetically lavish, but the whole technological structure is at the forefront of technology. We do not want you to be left with this terrible perception and we would love for you to give us a chance to reverse the experience in the renovated rooms of Bustillo or in the Moreno Wing. We thank you for your remarks and your time, and we look forward to another opportunity.We put a lot of effort into providing the best of experiences, and it seems we failed as per your words.Again, the only way to improve is by knowing what has happened, so that no guest or visitor gets an unwished experience.Thank you again.

Eduardo,Muchas gracias por habernos elegido, ha sido un placer recibirte.Hasta la próxima!

Dear Karl,We have read your review thoroughly.We regret not having been up to your expectations.Our service is comparable to a large gear, pieces that are larger than others...however, they must all turn for the machine to work.It is a pity that details that should not have happened tarnish your stay.We hope you accept our apologies and give us the chance to enjoy this paradise again.

Muchísimas gracias Noel!

María Clara,Muchas gracias por compartir tu experiencia. Queremos contarte que Llao Llao comprende dos edificios: el edificio histórico -Ala Bustillo- y el edificio contemporáneo -Ala Moreno-. Ambos están unidos por un puente panorámico.De ningún modo minimizamos la influencia de la habitación en la experiencia Llao Llao. Es por ello que acabamos de terminar la etapa uno de la renovación integral de las habitaciones del Ala Bustillo -que elegiste en esta oportunidad-.No solamente estamos renovando el interiorismo sino estamos incorporando Aire acondicionado, una obra tan compleja en un edificio histórico.Nos apena no hayas disfrutado como nos hubiera gustado. Por esto te sugerimos, si nos honrás con una próxima visita, dejarnos saber tus prioridades en cuanto a tamaño y vista para poder ofrecerte una categoría acorde.Hasta pronto!

Ramon,Thank you for your kind words and ranking!

Nltl, Thank you for taking the time to tell us about your experience at Llao Llao Hotel & Resort. We are very sorry we did not deliver what you were expecting. The nature in which we are nestled is a privilege. Our challenge is to keep up providing the best service. If the room did not meet your expectations, we regret not to have communicated to you timely that Llao Llao has a wing of new suites and studios of contemporary design, high-end, air conditioning, and a frank lake view terrace. Which would have, no doubt, pleased you. All our efforts are focused on constant improvement.

Julia! Agradecemos tu devolución. Hubiéramos querido ganar el puntaje perfecto. La hotelería 5 estrellas exige un engranaje perfecto. Cada pieza -sin importar el tamaño- debe fluir en su funcionamiento. Por eso agradecemos tu alerta para aceitar lo que hace falta. Muchas gracias Julia.

Thank you for your time, Mauricio. Llao Llao is an icon of the Argentinean hospitality. The historical Building -Bustillo Wing- was built in 1938. As a matter of fact, winters were extremely cold and summers were mild. As years went by, the climate changed and the heat started long before summer with higher temperatures. Llao Llao is a proud landmark, and adding Air Conditioning was a major challenge. Projects were turned down on and on, and finally, an integral renovation is taking place in 41 of the 162 Bustillo's rooms -the first of four stages-. Anyhow, your stay took place already so this renewal wouldn´t have done any difference this time. We understand the room you stayed in at Bustillo Wing did not meet your expectations. We regret you did not choose a room of the Moreno Wing, suites and studios of contemporary design, high end, air conditioning, and frank lake view terrace. It would have, no doubt, pleased you. Thank you for your words, and for choosing us. We hope you will give us a second chance.

We feel so happy to read you had a great stay with us. Thank you for your words! What you reflect in your review is what we strive for: creating an unforgettable memory for our guests in this breathtaking scenery. We feel really privileged, your words are most appreciated, Brandon! Keep this magic in your soul. Cheers from heaven!