Front of property – evening/night

Reviews of WoodSpring Suites San Antonio Stone Oak

2.5 out of 5
WoodSpring Suites San Antonio Stone Oak
2619 N Loop 1604 E, San Antonio, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 282 out of 538 reviews" "
Rating 8 - Good. 126 out of 538 reviews" "
Rating 6 - Okay. 48 out of 538 reviews" "
Rating 4 - Poor. 36 out of 538 reviews" "
Rating 2 - Terrible. 46 out of 538 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024

2/10 Terrible

imelda

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from AGM Amanda Morris on 21 May 2024
Imelda, thank you for taking time to leave us a review!

2/10 Terrible

imelda

Disliked: Amenities
every week we stay there, today I made a reservation and checked in as usual at 9 am but the staff said there were no rooms available yet and asked me to come back at 12, and I came back at 12 but he said there were no rooms available yet, I had to wait 1 another hour, but someone came and checked in and he got a room, how could this happen? I am very unhappy with this, I think first come first get. Today I am very dissatisfied
Stayed 2 nights in May 2024
Response from AGM Amanda Morris on 21 May 2024
Imelda, I would like to apologize for the inconviences you encountered during your stay with us. We will always try our best to accommodate early check-ins if they are available, unfortunately the room type you reserved had been sold out on the previous night therefore we had to wait until our check out time of 11am to allow housekeeping to enter the room for cleaning. After further investigation, the room type of the guest you are refering to is a different room type that was available for an early check-in. Housekeeping had recieved your room first to clean to ensure we could get you checked in as soon as possible. We will always try our best to accommodate early check-ins, but please note our check in time is at 3:00pm and it is at that time that we can guarentee your room, any time before then is subject to availability.

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs got a bunch of bites all over me. Room was clean but apparently not the bed.
Stayed 1 night in May 2024
Response from AGM Amanda Morris on 17 May 2024
Angel, thank you for taking time to leave us this feedback. Our Area Manager has taken time to review your information and has reached out to you to request further information.

2/10 Terrible

Kristine Del

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Truly a lone-star review for a lone-star state hotel-- no-frills, no amenities (literally NOTHING except toilet paper, water and sheets).
Stayed 1 night in May 2024
Response from AGM Amanda Morris on 15 May 2024
Kristine, your feedback is truly appreciated. I'm sorry to hear that our amenities were not what you expected, please feel free to checkout our website next time your in town to see if our amenities will be benificial to what you are looking for. As an extended stay hotel we pride ourselves on providing a true home away from home experience, remember, the longer you stay, the more you save!

2/10 Terrible

Kristine Del

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There are LITERALLY NO AMENITIES AT ALL-- not even a bar of soap!! There was no coffee maker, no cups, no soap, no shampoo, NADA!!! If you want a BARE bones hotel with a bed, bare floor, a toilet and sink, then stay here. No frills, nothing special, but it was decently clean. They offer a discount to their long term renters if you leave a good review.... so don't let the high review rating fool you :-)
Stayed 2 nights in May 2024
Response from AGM Amanda Morris on 15 May 2024
Kristine, thank you for taking time to leave us this review. Our hotel is an extended stay hotel where our amenities are generally beneficial to those who are looking to make a home away from home with the comfort that home provides. I'm sorry to hear that we were unable to meet your expectations, hopefully next time your in town for a longer reservation you keep us and our amenities in mind!

4/10 Poor

Abraham, Parker

Disliked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 10 May 2024
Abraham, thank you for taking time to leave us this feedback. I would love to hear more about your experience with us so that we can better serve you next time your in town!

2/10 Terrible

Kara

Disliked: Cleanliness, property conditions & facilities
Mold in my bathroom and stains in the tub. I took pictures.
Stayed 2 nights in Apr 2024
Response from AGM Amanda Morris on 4 May 2024
Kara, thank you for taking time to leave us this feedback. I will personally be looking into this to ensure your next stay with us is perfect.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. No problems with my stay.
Stayed 2 nights in Apr 2024
Response from AGM Amanda Morris on 4 May 2024
Eric, I am so pleased to hear that you enjoyed your stay! I sincirely hope we have the opportunity to host you again in the future!

6/10 Okay

Dylan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom had some mold, our whole floor smelled like mildew
Stayed 2 nights in Apr 2024
Response from AGM Amanda Morris on 4 May 2024
Dylan, thank you for taking time to leave us your feedback. I will perosnally be looking into this and I hope we have the opportunity to provide you with a perfect product the next time you are in town!

6/10 Okay

Marlee

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and super helpful! The property was clean and safe. The rooms weren’t my favorite. They aren’t as bright and inviting like they appear in the pictures. There was just an off putting smell to the rooms…probably because they allow pets, I guess. The air conditioning wasn’t the greatest. It worked, but took an entire night to fully cool down the small room. Not a stay that makes me want to return.
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 4 May 2024
Marlee, thank you for taking time to leave us this review. We truly appreciate your business and your feedback, we are currently in the process of exchanging all room lights to ensure that our pictures will always match our product! I hope you have the oprotunity to check it out next time youre in town!

10/10 Excellent

Heaven

Liked: Amenities
.
Stayed 2 nights in Apr 2024
Response from AGM Amanda Morris on 22 Apr 2024
Heaven, thank you for taking time to leave us this review!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 22 Apr 2024
Christian, thank you for taking time to leave us this review!

10/10 Excellent

Michelle, Corpus Christi T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe & secure
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 22 Apr 2024
Michelle, thank you for taking time to leave us this review. We truly appreciate your business and hope to see you again soon!

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I always spend weekends there, they have clean, quiet rooms and friendly staff
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 17 Apr 2024
Imelda, thank you for taking time to leave us a review, it is always a pleasure hosting you and your husband, we look forward to your next stay with us!

6/10 Okay

Cynthia

Business traveller
Liked: Staff & service
Disliked: Amenities
It was an unique property. It was very reasonable and that is why I chose this property. I failed to realize this was an extended stay facility. The photos of the rooms and especially the beds were deceiving. The beds had a gray and black spread. I wasnt sure of the cleanliness with those on the beds. I suppose I got what I paid for and that was a bed for one night that was reasonably priced.
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 17 Apr 2024
Cynthia, thank you for taking time to leave us a review. We truly appreciate your business and look forward to hosting you again in the future!

4/10 Poor

Huy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff gave us handicap room. The wall is very thin. In a middle of the night around 2 am, outside they had party and blasted music so loud that woke us up. Early morning, the room upstair had someone jumped and moved stuff so loud that woke us up again at 7 am. At 11 am, the housekeeper was very rude to open the door without knocking. I know it’s check out time but they should have knock. Overall, not very good experience. Would not recommend this place
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Huy, thank you for taking time to leave us this feedback. We will be looking futher into this.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean it was
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Benjamin, thank you for taking time to leave us a review. We truly appreciate your business!

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanest place ever! Will definitely be back.
Stayed 6 nights in Apr 2024
Response from AGM Amanda Morris on 15 Apr 2024
Andrea, thank you for taking time to leave us a review. We truly appreciate your business and look forward to hosting you again in the future!

10/10 Excellent

Keyshia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice! We stayed for one night and very affordable!
Stayed 1 night in Apr 2024
Response from AGM Amanda Morris on 11 Apr 2024
Keyshia, thank you for taking time to leave us a review. Your kind words will truly motivate the staff to keep up their hard work!

10/10 Excellent

andrea

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been staying here for about 3 weeks now & love it! Super quiet everyone is friendly & CLEAN!!
Stayed 15 nights in Mar 2024
Response from AGM Amanda Morris on 1 Apr 2024
Andrea, thank you for taking time to leave us a review. We truly appreciate your kind words and have thruoughly enjoyed having you as our guest.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever
Stayed 23 nights in Mar 2024
Response from AGM Amanda Morris on 1 Apr 2024
Richard, thank you so much for leaving us such a wonderful review!! I am beyond pleased to hear that your stay was the best one yet!

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from AGM Amanda Morris on 1 Apr 2024
Juan, thank you so mcuh for leaving us the 5 star review! I am so pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Mithilesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for a week. Good for extended stays
Stayed 7 nights in Mar 2024
Response from AGM Amanda Morris on 25 Mar 2024
Mithilesha, thank you for taking time to leave us a review! I am so pleased to hear that you enjoyed your stay with us!

6/10 Okay

Monica

Travelled with family and small children
There should be things explained. This isn’t a place where there’s daily cleaning service. Although you can request new towels they don’t give you enough. They only give you two big towels for two people. Women use two alone for hair and body. If you want more towels you have to take dirty ones and that was not explained. The people on the floor above were super loud until like 1am. Checkout took too long. Not sure why the front desk guy would leave at check out time. Also there’s no front desk 24/7 at front desk but there is a number you can call. The only thing convenient was the location. Very easy to get on freeway. Lots of things to eat and shop nearby.
Stayed 4 nights in Mar 2024
Response from AGM Amanda Morris on 22 Mar 2024
Monica, thank you for taking time to share your experience with us. On behalf of our team I would like to apologize for any information that may have not been provided to you and the inconvenience that may have caused you.

10/10 Excellent

Travon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from AGM Amanda Morris on 18 Mar 2024
Travon, thank you for taking time to leave us a review. We truly appreciate your business!

8/10 Good

Raul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció un lugar muy bueno ., es muy limpio sus recámaras y sus baños .. buena atención.recomendable
Stayed 1 night in Mar 2024
Response from AGM Amanda Morris on 14 Mar 2024
¡Me alegra mucho saber que disfrutó de su estancia con nosotros! Esperamos recibirlo nuevamente en el futuro.

10/10 Excellent

Plucky

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and everything worked well. Great water pressure.
Stayed 1 night in Mar 2024
Response from AGM Amanda Morris on 13 Mar 2024
Plucky, thank you for taking time to leave us this review! I'm so happy to hear that you enjoyed your, we cant wait to host you again in the future.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM Amanda Morris on 13 Mar 2024
Eli, thank you for taking time to leave us a review! I'm so pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was quick and easy. The staff was very professional and friendly. The cleanliness of the building inside and out was very favorable. The location was great because it wasn't around any busy streets or commotion around. I will keep this place in mind for my next stay!
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 5 Mar 2024
Bianca, thank you for taking time to leave such a wonderful review. We are truly grateful to have you as our guest and look forward to hosting you again in the future!

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how quiet it was and definitely its cleanliness.
Stayed 2 nights in Feb 2024
Response from AGM Amanda Morris on 29 Feb 2024
Heidy, thank yo soo much for leaving such an amazing review! I am so pleased to hear you enjoyed your stay with us.

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the scenery you can see from the hotel and that it was very nice and clean
Stayed 1 night in Feb 2024
Response from AGM Amanda Morris on 22 Feb 2024
Diana, Thank you for taking time to leave us such a rewarding review. I am so pleased that you enjoyed your stay with us!

8/10 Good

Cat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM Amanda Morris on 20 Feb 2024
Cat,thank you for taking time to leave us a review!

6/10 Okay

Jorge

Travelled with group
Liked: Staff & service
I enjoyed my stay here for 8 nights although it had funny smells here and there. the staff was good but the lobby wait was a little inconvenient and card would sometimes not work. I did not like how cleaning service was only available during Wednesday. Had to use a dirty towel which was gross to me but other than that it was a good stay felt safe quiet and in the end I enjoyed my stay would come back. 8 nights here was good since I’m moving to San Antonio 8 nights here was good to help me decide my move and made me feel home.
Stayed 8 nights in Feb 2024
Response from AGM Amanda Morris on 20 Feb 2024
Jorge, I am so pleased to hear that you enjoyed your stay with us! I do want to mention we do offer a linen exchange service that allows you to exchange any linen for a fresh set, this is an unlimited service that you can take advantage of between your housekeeping dates! I hope this information is helpful for you next stay with us!

6/10 Okay

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was noisy. We could hear the guy in the next room talking at 6 am and it sounded like he was moving furniture around. Also the AC/heat unit attached to the wall below the window was not sealed. Every time the wind blew, cold air would blow into the room.
Stayed 1 night in Feb 2024
Response from AGM Amanda Morris on 20 Feb 2024
Richard, thank you for taking time to leave us a review. Guest satisfaction is a major part of what we do so we will definitely be addressing these concerns in hopes of correcting them before your next stay!

8/10 Good

Min

Stayed 1 night in Feb 2024
Response from AGM Amanda Morris on 15 Feb 2024
MIn, Thank you for taking time to leve us a review! We look forward to hosting you again in the future.

2/10 Terrible

jamal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management very rude, arrogant and disrespectful. Elevator broke. Room reeked of dog. Walls very thin and hospitality of a good hotel wasn't there at all.
Stayed 5 nights in Feb 2024
Response from Management on 13 Feb 2024
Jamal, Thank you for taking time to leave us your thoughts, feedback is very important to us.

10/10 Excellent

Maggie

The property was kind as to let know way beforehand that the elevator was not working.
Stayed 1 night in Feb 2024
Response from AGM Amanda Morris on 12 Feb 2024
Maggie, Thank you for taking time to let us know that this curtosy call was a highlight of your stay. I know the elevator being down can be a major inconvenience, however we try our best to keep everyone up to date! We look forward to seeing you again soon.

10/10 Excellent

Kelsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying here but their elevator was not working (not super upset because they called and let me know ahead of time). Thankfully I was on the second floor so I didn’t have to climb a whole lot of stairs. Still highly recommend staying here.
Stayed 1 night in Feb 2024
Response from AGM Amanda Morris on 13 Feb 2024
Kelsa, Thank you so much for leaving such a wonderful review, its always a pleasue having you as our guest, hopefully the next time you come to visit or elevator will be up and running!

2/10 Terrible

Jim

Travelled with family
Disliked: Staff & service, room comfort
1 They did not contact me to tell me the elevator is broken we were on the 4th floor . 2 there was no irons available. We had to go buy one 3 there was no hair dryer available. We had to go buy that too 4
Stayed 1 night in Feb 2024
Response from AGM Amanda Morris on 5 Feb 2024
Jim, We appreciate your time leaving us a review, I am deeply sorry the inconveniences you experienced during your stay. We pride ourselves on being able to provide the best service possible, unfortunately with the elevator being out of service it has put a damper on that, but it is something that we are in the process of getting fixed. We do have irons avaiable on the property upon request however if they are currently checked out by other guests then we do have to wait until they are brought back to be checked out again. I senceierly apologize that this effected your stay here with us and hope you may give us a chance in the future.

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent
Stayed 3 nights in Jan 2024
Response from AGM Amanda Morris on 5 Feb 2024
Jamal, As always, it is such a pleasure reciving a review from you! Thank you for recognizing the amazing staff we have here.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023
Response from AGM Amanda Morris on 5 Feb 2024
Omar, Thank you for leaving us such a great review! I am pleased to hear that you enjoyed your stay with us.

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quiet area (for it being next to hwy), semi-hard to find…. other than that overall a good stay
Stayed 2 nights in Dec 2023
Response from AGM Amanda Morris on 20 Feb 2024
Angel, thank you for taking time to leave us a review. I'm pleased to hear that you enjoyed your stay!

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is phenomenal! Management goes above and beyond to make sure your experience is the best.
Stayed 5 nights in Jan 2024
Response from AGM Amanda Morris on 10 Jan 2024
Jamal, Always a pleasure having you as our guest, thank you for taking time to leave us another great review. I will be sure to share this with all of the staff!

4/10 Poor

maria

Business traveller
Disliked: Staff & service, amenities
It’s right on the highway so if you don’t have a car, you might wanna stay away from this. But the main issue was that the staff apart from a few exceptions was really really rude.
Stayed 7 nights in Jan 2024
Response from AGM Amanda Morris on 9 Jan 2024
Maria, I'm sorry to hear that some of the staff may have missed the mark during your time with us. I appreciate you taking time to leave us this feedback, I will be sure to look further into this information.

10/10 Excellent

Desiree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM Amanda Morris on 24 Jan 2024
Desiree, Thank you for taking time to leave us this review!

8/10 Good

RAMANATHAN

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms were clean. Staff was friendly. The only negative was the smell in the hallway of the 2nd floor. It hits you when the elevator doors open. I guess it may have been an unusual fragrance but it was really intense.
Stayed 3 nights in Dec 2023
Response from AGM Amanda Morris on 9 Jan 2024
Ramanathan, Thank you for taking time to leave us your thoughts, we are looking into getting our hallwat fragrencers changed to ensure that we are providing our guests with a pleasant experience.

10/10 Excellent

Terri

Stayed 1 night in Dec 2023
Response from AGM Amanda Morris on 5 Feb 2024
Terri, Thank you for leaving us such a wonderful review.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM Amanda Morris on 9 Jan 2024
Gary, Thank you for taking time to leave us this wonderful review. We are are so pleased to hear that you enjoyed your stay with us!

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the price this is a good deal! Comfortable bed, room is nice size. Sparsely decorated and be sure to ask for a blow dryer, if you need one, when you check in otherwise you'll need to go to the front desk and ask for one. The room is not stocked with much but I think you can get what you need by asking.
Response from AGM Amanda Morris on 9 Jan 2024
Melody, I'm pleased to hear our accomodations were able to meet your needs! You are very correct, most of everything is available at front desk upon request.