Exterior

Reviews of Hilton San Antonio Hill Country

4 out of 5
Hilton San Antonio Hill Country
9800 Westover Hills Blvd, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 580 out of 1114 reviews" "
Rating 8 - Good. 214 out of 1114 reviews" "
Rating 6 - Okay. 141 out of 1114 reviews" "
Rating 4 - Poor. 90 out of 1114 reviews" "
Rating 2 - Terrible. 89 out of 1114 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Mark, we're thrilled to hear you found your stay at Hilton San Antonio Hill Country to be exceptional. We can't wait to welcome you back for another great visit!

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Raymond, thank you for choosing Hilton San Antonio Hill Country and for taking the time to rate your experience. We're thrilled to know you had a pleasant stay. Please consider our hotel for your future travels.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us check in early and pool area is very nice.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Amanda, it's delightful to hear that you had such an excellent stay at the Hilton San Antonio Hill Country. Your positive feedback about our early check-in and the lovely pool area is much appreciated. We hope to welcome you back for another memorable stay.

8/10 Good

Donnie

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Donnie, it's great to see that you had a satisfying experience at the Hilton San Antonio Hill Country. We appreciate your feedback and are enthusiastic about the opportunity to welcome you back in the future.

8/10 Good

Sachin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I found that there was a la k of room service staff. The sheets/blanket for sofa bed was missing and when we called, we were told to come to front desk to get it.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Sachin, it's delightful to hear that you chose to stay with us at Hilton San Antonio Hill Country. However, it does seem like you had some issues regarding specific room amenities. It is our team's practice to promptly address such concerns when brought to our attention, ensuring a comfortable environment for our guests. We apologize for falling short this instance and be assured your feedback is invaluable as we continue to improve our guests' experiences. We hope to have the opportunity to serve you better during your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Thanks for the perfect rating, Michael!We're pleased to hear that you have fully enjoyed your stay at Hilton San Antonio Hill Country, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Dana, we're thrilled to hear about your wonderful stay at Hilton San Antonio Hill Country. Can't wait to see you again on your next visit. Safe travels.

10/10 Excellent

Biliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Biliana, it's wonderful to hear how much you enjoyed Hilton San Antonio Hill Country. We're absolutely thrilled you're already considering a return visit. Thank you for your feedback.

10/10 Excellent

Sharon, Haverhill

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly. The room and common areas were neat and clean and I loved the amenities at this hotel.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Sharon, we are thrilled to hear you found our team members at Hilton San Antonio Hill Country to be helpful and friendly. We strive to maintain a tidy and welcoming environment with desirable amenities. Your positive feedback is appreciated, and we hope to welcome you back in the near future.

8/10 Good

Marci

Travelled with family
Liked: Staff & service, property conditions & facilities
Loved the courtyard and pool area. Disliked the early check in fee that most hotels dont have. No room service. The location was great for our needs.
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Marci, we're thrilled you found the pool area and courtyard at Hilton San Antonio Hill Country delightful and that our location catered to your needs. We appreciate feedback on the early check-in fee and the absence of room service. These comments will definitely guide our efforts to enhance the guest experience. We hope to welcome you back in the future.

6/10 Okay

Roy

Customer service was below standard of a resort hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Roy, it's regrettable to hear that your experience with our customer service did not align with your expectations. At the Hilton San Antonio Hill Country, we strive to deliver unparalleled service. Rest assured, we take your observations seriously and will use them to aid in our ongoing effort to enhance guest experience. We hope you'll consider staying with us in the future so we can demonstrate our dedication to exceptional service.

6/10 Okay

Stacy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Stacy, thanks for taking the time to rate your stay. It seems from the score that you had a satisfactory experience, but we're always striving to improve. If you have any specifics you'd like to share about what could have made your stay better, feel free to reach out. We hope to better serve you next time.

8/10 Good

Jesse

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very close to SeaWorld and some dining options.
Stayed 5 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Jesse, it's wonderful to know you appreciated Hilton San Antonio Hill Country's convenient location near attractions like SeaWorld and various dining establishments. We trust you found everything to your liking and look forward to providing another enjoyable stay should your travels bring you back to the area.

8/10 Good

Owen

Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Owen, thank you for choosing Hilton San Antonio Hill Country and for leaving a rating. We're glad to see your experience aligned well with our high standards. We look forward to your future stays with us.

6/10 Okay

Morris

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Morris, it appears that your experience was neither exceptional nor unsatisfactory. Your feedback is crucial in our continuous efforts to improve the guest journey. We do hope for another opportunity to serve you better at Hilton San Antonio Hill Country in the future.

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially reserved la Quinta and made a short notice reservation and our room was ready immediately upon arrival.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Eduardo, it's wonderful to hear about your positive experience at Hilton San Antonio Hill Country. The team strives to provide quick and efficient service for all guests, and it's heartening to learn we met your expectations. We hope to welcome you back soon for another delightful stay.

8/10 Good

Lanette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was excellent. We checked in as usual, and gave our Hilton Honors number. They said they could add out points because we booked through Expedia instead of Hilton. We totally understand that, but we should still get the same treatment and perks as any other GOLD member. They acted like we were beneath them since we booked with Expedia. Somewhat rude about ANY extra perks, even though we chose Hilton for that very reason.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Lanette, we appreciate your feedback and are delighted to hear you found our property to be excellent. We're sorry to hear about the confusion regarding the Hilton Honors points and perceived differential treatment. As a valued GOLD member, your comfort and satisfaction matter greatly to us. We want to assure you our respect extends to all guests equally irrespective of the platform of reservation. We sincerely regret if our service did not match your expectations, and look forward to having the chance to make it up to you on your next stay with us at the Hilton San Antonio Hill Country.

10/10 Excellent

amonsak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Amonsak, it's wonderful to hear you had a fantastic stay at the Hilton San Antonio Hill Country. Your high rating speaks volumes and we can't wait to welcome you back for another great experience. Safe travels until then!

10/10 Excellent

Lac G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful … just was a little disappointed in the unavailability of the restaurant … I was there for my son’s Airforce graduation and we just wanted to spend some time with him in the hotel but we couldn’t order any food and it was in the middle of the afternoon approximately around 2pm.
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Lac, it's wonderful to hear that you enjoyed your stay at Hilton San Antonio Hill Country. We appreciate your understanding in regard to the restaurant's availability during your visit. We strive to provide a myriad of dining options for our valued guests and your feedback will certainly help us in improving these aspects. We hope you had a memorable time at your son's Air Force graduation and get to visit us again soon for a purely positive experience.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, we enjoyed our stay
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Thanks for the 4/5 rating, Hannah!We're thrilled you enjoyed your time at Hilton San Antonio Hill Country so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Melissa

Travelled with family
Liked: Amenities
It’s very nice hotel in fact one of my favorites, but the room that we stayed in smelled like sewer in the morning. I was also disappointed because I used to love the breakfast buffet. I was not a fan of the breakfast area, too small and longer wait. Also the servers seem always in a rush and the ladies not very friendly. Not to mention the food was overpriced and not very tasty. But I have to say that receptionist was wonderful, very helpful friendly and welcoming.
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Melissa, it's great to hear you find the Hilton San Antonio Hill Country to be a favorite of yours. We're sorry you experienced some issues during your stay, particularly pertaining to the breakfast area and the condition of your room. We want every guest to enjoy their experience, so we're taking your comments on board as a chance to improve. We're thrilled you found our front desk colleague to be friendly and welcoming. Thank you for your feedback, and we look forward to having you back with us soon.

2/10 Terrible

Ziaan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Ziaan, it's regrettable to hear about your dissatisfaction regarding the service you experienced. Please know your critique is invaluable to us as it aids in our continuous pursuit of service excellence. We genuinely hope for the opportunity to better serve you in the future.

6/10 Okay

Mauricio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is under staffed which increases wait time, breakfast takes too much time
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Mauricio, it's regrettable to hear about your experience with the wait times in our dining area. Our aim is to always provide efficient service and we understand the importance of a fast and timely breakfast. Your feedback is valuable as we continuously strive to enhance guest experiences. We appreciate your understanding and would be pleased to host you again to show improvements.

4/10 Poor

Kathy

Disliked: Staff & service, property conditions & facilities
Had 2 rooms with plumbing issues- Checked out 2 days early
Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Kathy, we truly regret to hear about the difficulties you experienced with regards to the plumbing in your rooms. Our mission is to provide all our guests with a comfortable and seamless stay experience, and we're sorry that we missed that mark during your visit. Upon receiving your feedback, our maintenance team looks into all issues immediately. We hope you will consider giving us another opportunity to provide the quality stay you expected.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not good , very great customer service and coffee was amazing !
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Jessica, thank you for taking the time to share your experiences at Hilton San Antonio Hill Country. We're delighted that you found our customer service to be exceptional and enjoyed our coffee. We continually strive to provide high-quality meals, so your feedback regarding the food is valuable to us. Let's hope the next time you visit, our culinary offerings will meet your expectations. We look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Jennifer, thank you for taking the time to rate your stay at Hilton San Antonio Hill Country. We're delighted that you had a fantastic experience with us. We greatly appreciate your feedback and look forward to welcoming you back in the near future.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the courtyard. It was very relaxing. It was very close to SeaWorld. The only complaints I have is we ran out of shampoo/conditioner/Kleenex. They don't stock these items very well. The hotel needs a bigger shuttle for SeaWorld guests. It only holds a few people and a large family would fill it up. Overall a very nice place to stay.
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Barbara, thank you for sharing your feedback about your stay at Hilton San Antonio Hill Country. We're glad to hear you enjoyed our soothing courtyard and proximity to SeaWorld. Our team always strives to provide ample amenities such as shampoo and conditioner, so it's regrettable that this was not the case during your stay. We noted your suggestion about the shuttle size for our future improvement. Overall, we're delighted to hear you found our hotel to be a pleasant place to stay. We look forward to welcoming you back in the future.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and excellent.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Blanca, we're thrilled to hear your stay at Hilton San Antonio Hill Country was both great and excellent! We continually strive to provide our guests with top-notch experiences, so your positive remarks are certainly appreciated. We look forward to welcoming you back in the future.

4/10 Poor

Irvin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Emily @ front desk was great! The hotel is a beautiful place just did not like being in the lower level floor.... felt like the bottom of the titanic 😂
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Irvin, we appreciate you for recognizing Emily's excellent service and finding our hotel aesthetically pleasing. We regret hearing that your room level did not meet your expectations. When you choose to stay with us again, we would be glad to look at available options to ensure your room location is to your liking. We hope to show you a more satisfying experience in the future.

4/10 Poor

PAUL

Travelled with family
Liked: Cleanliness
A lot not to like didn’t get the room I wanted booked 3 months ago wi-fi didn’t work room was not supplied with coffee,the 4 days we were there did not clean the bathroom plus we paid $20 a day for parking and they weren’t responsible for any thing worse Hilton I’ve seen
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Paul, it's disappointing to hear that your stay did not live up to your expectations. Our team members strive to provide all guests with top-notch accommodations and amenities. We understand there were some issues with your room allocation, internet connectivity, and supplies. We assure you that we take your feedback seriously and are continually seeking ways to improve guest experiences. The charges for parking are standard for our location, and we inform guests about them in advance. We value your patronage and hope that despite these issues, you'd give us another chance to impress you in the future.

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Dorian, thank you for choosing the Hilton San Antonio Hill Country. It's great to see that you had a satisfactory stay with us. We'll always strive to offer an enjoyable experience to our guests. We're looking forward to welcoming you back in the future.

2/10 Terrible

Sandra

Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Mar 2024
Sandra, we see that your stay didn't meet your expectations which concerns us. We believe every guest should have an enjoyable experience. Please feel free to share your specific concerns with us so that we can review and address them accordingly. Your feedback is invaluable for our continuous improvement.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Wendy, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton San Antonio Hill Country!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Thanks for the fantastic rating, Lisa!It's outstanding we could exceed your expectations during your stay at Hilton San Antonio Hill Country. We're all looking forward to your next stay with us.

2/10 Terrible

Robyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Customer Service on 18 Feb 2024
Thank you for sharing your feedback, Robyn.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 Good

Michael, Austin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and well appointed. Mikey at the front desk was very friendly and welcoming. Security on property and gate access was a nice added benefit.
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Michael, it's wonderful to hear you appreciated the comfortable accommodations at Hilton San Antonio Hill Country. We're thrilled that Mikey made you feel welcome. Our team members prioritize creating warm experiences, and it's great to hear positive feedback regarding the enhanced security measures. Please come back soon!

6/10 Okay

TERRY

Travelled with family
Disliked: Property conditions & facilities
The property was under construction and making repairs and upgrades and changing money to park your vehicle. If I knew that I would have stayed elsewhere. That should have been disclosed at booking. On the second day my room didn’t get cleaned
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Terry, thank you for sharing your feedback. We apologize for any inconvenience caused by recent improvements to our facilities. We ensure to address your suggestion about full disclosure during booking to our reservations team. We also regret that your room service didn't meet your expectations on the second day, and your comments will be shared with our housekeeping colleagues for improvement.Regarding parking, this charge is listed on our website and included with all confirmations. Please know that this fee allows us to provide upgraded security for our guests (entrance/exit gates with license plate readers so we always know who is on our property, expanded camera system, expanded lighting, and security staff). Our goal is to make our guests feel welcome and safe at all times.We hope for another chance to provide a more satisfactory stay next time.

8/10 Good

Justin

Stayed 3 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Justin, thank you for choosing Hilton San Antonio Hill Country and rating your stay. We're glad you had a pleasant experience with us, and we'd love to welcome you back in the future for an even better stay.

2/10 Terrible

Lamar

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
We appreciate the feedback, Lamar.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Destinie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the amazing rating, Destinie!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton San Antonio Hill Country soon!Thanks again for leaving your feedback!

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was ok, staff was very nice, still don’t understand the Pay For Parking thing, and still have not seen how much of my $100.00 for parking and deposit will be refunded like I was told at check in.
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Ronnie, it's great to hear that our team members at Hilton San Antonio Hill Country made a positive impression. We understand your concern about the parking fee and the deposit. It typically takes 3-5 business days, depending on your financial institution, for the deposit to be released and the parking charge to be posted. For two nights of self-parking 41.14 will be charged to your card. Thank you for choosing us for your stay. We look forward to your next visit.

10/10 Excellent

Dana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Dana, we're thrilled to hear that you found the Hilton San Antonio Hill Country to be beautiful. It was a pleasure having you as our guest and we look forward to welcoming you back in the future. Thank you for your kind words.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Jennifer, thank you for choosing Hilton San Antonio Hill Country! It's wonderful to know your stay was delightful. We are eager to welcome you back for another excellent experience.

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Customer Service on 29 Jan 2024
Thank you for sharing, Brian!At Hilton San Antonio Hill Country, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Experience.
We only spent the night, but the hotel was clean, and the service was excellent. We wouldn't hesitate to stay there again.
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Leonard, your kind words about Hilton San Antonio Hill Country are truly appreciated. We're delighted that our clean hotel and excellent service served you well for your overnight stay. Knowing that you wouldn't hesitate to choose us again truly warms our hearts. Your future visits are eagerly awaited.

8/10 Good

Shyju

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the 4/5 rating, Shyju!We are excited to see that you had an enjoyable experience at Hilton San Antonio Hill Country. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Idalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotels close to SeaWorld and area perfect
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Idalia, thank you for choosing Hilton San Antonio Hill Country. It's fantastic to hear you appreciated our ideal location close to local attractions. We're thrilled you found our hotel delightful and accommodating and we look forward to welcoming you back in the future.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for the perfect rating, Carla!We are very pleased to hear that you had a wonderful stay at Hilton San Antonio Hill Country. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
J, it's fantastic to know you had a five-star experience at Hilton San Antonio Hill Country! We sincerely hope to welcome you back soon, providing the high-standard service we are proud of. Thanks for sharing your rating with us and the community.

4/10 Poor

AZENETH

Travelled with family
Disliked: Cleanliness, property conditions & facilities
El hotel esta en reparaciones, nos toco habitacion a un lado de una con reparaciones y el ruido era mucho desde muy temprano, y todo el polvo entraba a nuestra habitacion por la puerta
Stayed 2 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Azeneth, lamentamos mucho los inconvenientes causados por las renovaciones en curso durante su estadía. Es una prioridad garantizar la comodidad de nuestros visitantes, incluso durante un período de actualizaciones. También reconocemos sus preocupaciones sobre las molestias acústicas y el problema del polvo. Estos asuntos serán evaluados para gestionar mejor este tipo de situaciones en el futuro. Esperamos que considere brindarnos otra oportunidad de mostrarle la verdadera experiencia del Hilton San Antonio Hill Country.