Desk, iron/ironing board, cots/infant beds, rollaway beds

Reviews of Econo Lodge Inn & Suites Near Lackland AFB

3 out of 5
Econo Lodge Inn & Suites Near Lackland AFB
120 Rustleaf Drive, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 146 out of 282 reviews" "
Rating 8 - Good. 77 out of 282 reviews" "
Rating 6 - Okay. 23 out of 282 reviews" "
Rating 4 - Poor. 14 out of 282 reviews" "
Rating 2 - Terrible. 22 out of 282 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was very close to the Air Force Base where my granddaughter was graduating from basic training . It was clean, bed was very comfortable and had restaurant next door which was a great and did not have to drive.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Comfortable beds, clean rooms, and a convenient location are all key aspects of a great hotel experience, and we're glad we could deliver on those for you. Thank you for sharing your positive feedback, and we hope to welcome you back again in the future!

10/10 Excellent

TATIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 Excellent

Timonnerthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again, friendly staff.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love how it’s close to the base for graduation!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Dear Guest,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 28 Apr 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Kelli

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was super friendly room was clean not a good location if you like to walk to eat or shop
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the room and staff. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and well kept.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 20 Apr 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

8/10 Good

Travellers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have a car, great. We did not, we returned it because we had a very early flight. The area around the hotel is not walkable (no sidewalks or pedestrian crossings) which made getting dinner a bit of an adventure. I also wish they'd had grab-bags with something for breakfast for those of us with early flights. Aside from that, it was a great place to stay before a flight.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear GuestHonest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion. We are eager to see you again.

8/10 Good

Vivian

Travelled with partner
Liked: Staff & service
The pool was dirty unable to swim
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Denise

Stayed 2 nights in Apr 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 13 Apr 2024
Dear Guest,Thank you for your feedback! We're pleased to hear that you found your room to be clean. We strive to maintain high standards of cleanliness for our guests' comfort and satisfaction. We look forward to welcoming you back soon!

6/10 Okay

Mike

Liked: Staff & service
Disliked: Amenities
Staff was fine but not the greatest area and very noisy in my room. Overall that would make it average.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 13 Apr 2024
Dear Guest,Thank you for your feedback. We appreciate your comments about our staff and regret any inconvenience caused by the noise. We'll address this concern to ensure a better experience for our guests.

8/10 Good

Juslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Being awarded a 4-star rating by our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure in the room was amazing! Friendly staff..
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 6 Apr 2024
Dear Guest,Thank you for your kind words! We're thrilled you enjoyed the water pressure and experienced friendly service. We appreciate your feedback and hope to welcome you back again soon.

6/10 Okay

Christy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lady that cleans the rooms was nice and friendly, the room is nice and clean, but the beds are hard they were not soft at all, that’s my only complaint
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 6 Apr 2024
Dear Guest,We're pleased to hear that you found our housekeeping staff friendly and enjoyed the cleanliness of your room. However, we apologize for any discomfort caused by the firmness of the beds. Your feedback is valuable to us, and we'll consider it for future improvements. Thank you for bringing this to our attention.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, easy access to Lackland AFB.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 6 Apr 2024
Dear Guest,We're glad to hear you found our staff friendly and appreciated the convenient access to Lackland AFB. Thank you for your positive feedback! Our team hopes to have another chance to serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget stay. 5 stars because you get what you pay for
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what we expected. Good price for a decent stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,We are delighted to hear that you found our establishment to be very clean during your recent visit. Providing a serene and pristine environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We truly appreciate your patronage and hope to welcome you back soon.

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for my daughter graduating from BMT. It’s literally about 2 miles from base. Nice little stay for what I was there for. Newly remodeled on the inside. Clean. Highly recommend and would stay again. Oh yea try the Mexican restaurant next door. Fantastic
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Hi Elizabeth,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

6/10 Okay

Jocelyn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front staff were nice and very helpful. However this place could use a serious renovation. The place was rough the bathroom ceiling was open in spots, rusty, and coming down. Got woken up at 130 am because the door was paper thin.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. The rest of your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Archie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Juan

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

William

Liked: Cleanliness, staff & service
It needs a better bed. Beds were not comfortable at all.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Hi William,Your voice is so valuable in providing pur guest with a pleasant experience. Your concerns will be forwarded to our management for prompt action. Thank you for choosing us. We hope to have you again on your next visit!

4/10 Poor

Crispin

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top notch. Something you don't see much anymore.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Hi Julie,Thank you for choosing us for your stay. We are glad to hear your honest review. Providing the level of hospitality we strive for is of utmost importance to us. Our team hopes to be a part of your journey once again.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel!! The staff was super friendly and the room itself was spotless and honestly larger than a lot of hotel rooms. The water pressure in the shower was amazing as well. The neighborhood is a little sketchy, but the area around the hotel is well lit and we had zero issues while staying there. It was also incredibly quiet which I really appreciated. We never heard any of the other guests or any traffic. Overall a great stay and I would definitely stay here again!!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff and excellent amenities exceeded your expectations. Your safety and comfort are our top priorities, so we're pleased to hear that you felt secure in our well-lit surroundings and appreciated the peaceful atmosphere. We truly value your feedback and look forward to welcoming you back on your next visit!

6/10 Okay

michael

It had everything I needed and at a low price.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Dear Guest,We're delighted to hear that our hotel met your needs and provided excellent value for you. We aim to offer affordable accommodations without compromising on quality. Thank you for choosing us, and we look forward to hosting you again in the future.

8/10 Good

Samuel

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

sue

Travelled with family
Liked: Cleanliness, amenities
I only saw staff at the time I checked in - he was great. Hotel is a little dated, had a light bulb burn out but all in all it was fine. Never had cleaning done while we were there. Not the greatest neighborhood, but good value for the price. Loved the light up mirror.
Stayed 5 nights in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Dear Guest,Thank you for your feedback. We appreciate your kind words about our staff and are glad to hear that you found value in your stay. We apologize for any oversight regarding the cleaning service and will ensure better attention to detail in the future. Your comments are duly noted, and we'll continue to prioritize the safety and comfort of our guests. We're delighted that you enjoyed the light-up mirror and hope to welcome you back for another pleasant stay.

10/10 Excellent

Stephanie

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
very nice customer service
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 8 Feb 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room arrangement was good. Staff was excellent at daily cleaning of room. Easy parking and well lighted.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed the room arrangement, appreciated our attentive staff, and found our parking well-lit and convenient. We look forward to welcoming you back on your next visit.

8/10 Good

Felix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to base where my daughter was graduating from.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2 Feb 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Shaniya

Liked: Cleanliness, staff & service, property conditions & facilities
When I first booked I was hesitant due to fear of bugs but the place was very clean! Was a bit of noise but not too much, although walls are thin. Unsure how clean the floors were so I just used socks most of the time. Other than that very good for its price. Would recommend if you’re there for BMT graduation as drive is 5-10 minute’s depending on which base gate you’re going into
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our place clean and suitable for your needs. We appreciate your recommendation. We'll take note of your comments regarding noise and cleanliness to ensure we continue providing a positive experience for our guests. We hope to welcome you back in the future.

8/10 Good

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near airforce base
This is a great place to stay. Very clean and quiet. We stayed here twice now because it was only 10 minutes from the airforce base when we had two sons graduating. Only down fall mo breakfast...otherwise perfect.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 25 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is super friendly. The room was updated and very clean. The only issue we had was the noisy people above us, no fault of the motel. They had free coffee 24/7 which was nice, would have been 10/10 if they had a light breakfast !
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Dear Guest,We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Yu M

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
It was ok for a motel. The check in was 3pm and check out was 11am, kinda inconvenient for us, but well, we survived.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
I would just like to say that this Econo lodge was one of the best I have ever visited. Very clean, very comfortable, and NO BUGS!!! I would recommend this location specifically to anyone visiting for a graduation from Lackland!!!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive an appreciating rating from our guests. We are glad that you had a pleasant stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Vicki

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is sketchy. There is no free TV. This is worst room i have ever been in. I am glad it is for just 1 night.
Stayed 1 night in Jan 2024
Response from Ocean on 18 Jan 2024
Dear guest, If there are any problems with the room, especially regarding the television, we tell guests to not connect the wifi to the tv. If that happens, it disconnects the cable, and if you have such issues, contact the front desk, it's that simple. If you have other issues with the room, you could have checked out if it was not to your liking, the property management will come to a compromise.

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key card
Everything was great. Easy check in and stay. The only problem I had was on my 4th/5th day in the morning I had some random woman open my door she was not a maid service or anything like that because I heard her talking to someone and she had used her key card to open my door. I’m not sure how her key was able to open my door but I did have some issues with my key card not reading the first time so I chalked it up to that.
Stayed 8 nights in Dec 2023
Response from Sophia CSR on 14 Jan 2024
Dear Guest,Thank you for choosing our hotel and for sharing your positive experience overall. I understand the importance of your privacy and safety, and I want to assure you that we take such matters very seriously. We will investigate this incident thoroughly and take appropriate measures to prevent any recurrence. We value your feedback and hope to have the opportunity to welcome you back for a seamless and secure stay.

8/10 Good

Tiffany

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We came in for a family military graduation and it’s very close to the base very convenient. It felt limited on supplies such as toilet paper and towels. We had a family of five and had to request more towels they only supplied 3. The supplies were very small maybe for one person. Granted we had brought all of our cleaning supplies. The rooms are small and they have two beds and a desk and dresser lounge chair in that little of a room. Our fridge was really old. No breakfast. It’s a good place to stay if you’re not staying long.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,Thank you for choosing our hotel for such a significant event, and congratulations on the military graduation. I appreciate your feedback regarding the supplies and room amenities. Your comments will be taken into consideration as we continue to improve our guest experience. We value your input and hope you consider staying with us again, allowing us the opportunity to provide a more comfortable and enjoyable experience.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from Sophia CSR on 10 Jan 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sophia CSR on 11 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!