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Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition)

Photo gallery for Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition)

Featured image
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Terrace/patio

Overview of Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition)

Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition)

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
255 route de Taninges, Samoens, 74340

Explore the area

  • Popular LocationSamoens Ski Resort9 min walk
  • Popular LocationLac de Montriond36 min drive
  • AirportMegeve (MVV)52 min drive
  • Popular LocationLes Crosets62 min drive

Choose dates to view prices

About this area

Samoens

Located in Samoens, Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition) is in the mountains and near the boardwalk. While the natural beauty of Lac de Joux Plane and Sixt-Fer-a-Cheval Nature Reserve can be enjoyed by anyone, those looking for an activity can explore Grand Massif Express Gondola. Travelling with kids? Don't miss Jaysinia Alpine Botanical Gardens. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as ice skating and snowshoeing.

What's nearby

  • Jaysinia Alpine Botanical Gardens - 8 min walk
  • Samoens Ski Resort - 9 min walk
  • Base de Loisir des Lacs Aux Dames - 12 min walk
  • Lac de Montriond - 36 min drive
  • Les Crosets - 62 min drive

Getting around

  • Marignier Station - 20 min drive
  • Geneva International Airport (GVA) - 52 min drive

Restaurants

  • Au Relais Septimontain - 5 min walk
  • Le Serac - 6 min walk
  • Mezzanine - 8 min walk
  • Le 8m Des Monts - 9 min walk
  • Le Savoie - 9 min walk

About this property

Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition)

Family-friendly ski hotel with a ski shuttle
Jump on the free ski shuttle for a day on the slopes before returning to Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition) for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include an indoor pool and a steam room. All 48 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also find balconies and free newspapers.
Chalet-Hôtel Neige et Roc, The Originals Relais (Hotel-Chalet de Tradition) offers 48 forms of accommodation with a safe and free newspapers. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Samoens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court, a waterslide, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages and massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10 AM: EUR 17 for adults and EUR 10 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 hot tubs
  • Billiards/pool table
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Sledging
  • Spa services
  • Steam room

Family friendly

  • Baby monitor
  • Babysitting/childcare (surcharge)
  • Changing table
  • Children's books
  • Children's games
  • Children's toys
  • Free cots/infant beds
  • High chair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage

Languages spoken

  • English
  • French
  • German

Business services

  • Meeting rooms 2

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - sports
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Freezer

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over

Renovations and closures

The property is closed between 21 September and 18 December.

Access methods

Staffed front desk

Pets

Pets are allowed
Dogs and cats welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30 per day.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 17 for adults and EUR 10 for children (approximately)
  • Rollaway bed fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and cash

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 7:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Originals Neige Roc Samoens
Hôtel Neige et Roc Samoens
Neige et Roc
Neige Et Roc Hotel
Neige et Roc Samoens
Hotel Originals Neige Roc
Originals Neige Roc Samoens
Originals Neige Roc

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 35 out of 61 reviews
5 - Excellent 57%
Rating 4 - Good. 23 out of 61 reviews
4 - Good 38%
Rating 3 - Okay. 3 out of 61 reviews
3 - Okay 5%
Rating 2 - Poor. 0 out of 61 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 61 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We had an OK stay however we felt the hotel was too busy and there were too many people at the swimming pool/sitting area - there was no social distancing going on - so we didn't feel comfortable about using this facility, which was why we decided to book to stay there in the first place, so that was frustrating! The staff were nice, not very communicative however. The biggest problem however was the lack of air conditioning in the rooms - our room also had a room which got the afternoon/evening sun - it was like a sauna - overnight it was very difficult to sleep in such hot conditions. We also had the world's smallest toilet. However our bathroom had a bath so it was a nice luxury to draw a bath in the morning and open the windows to see the beautiful scenery. Dinner in the eve was nice, service was good, food good but portions a bit small, prices in line with the area. Overall nice enough and in a quite location, but it felt small and claustraphobic inside - wouldn't stay here again.
Stayed 1 night in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Very nice hotel. Great location. Plenty parking. Lovely owners. Would book again. Only downside, breakfast very overpriced.
Stayed 8 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great property! Close to everything and the staff bent over backwards to make sure the guests were taken care of.
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding. Location, jacuzzi and sauna, food, service.
Stayed 7 nights in Dec 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic new spar plus swimming pool. Very helpful staff and excellent food
Stayed 3 nights in Dec 2019