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Overview of Mercure Salzburg City

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Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
UNESCO Sustainable Property

Mercure Salzburg City

4 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationMirabell Palace and Gardens11 min walk
    Popular LocationGetreidegasse18 min walk
    Popular LocationSalzburg Residenz Palace3 min drive
    AirportSalzburg (SZG-W.A. Mozart)16 min drive

Choose dates to view prices

About this area

Salzburg

Located in Salzburg's Schallmoos neighbourhood, Mercure Salzburg City is near a train station. Notable landmarks in the area include Mirabell Palace and Gardens and Mozart's Birthplace. Looking to enjoy an event or a game while in town? See what's happening at Salzburgarena or Wals Siezenheim Stadium.
Popular Location

What's nearby

  • St. Sebastian's Church - 10 min walk
  • Mirabell Palace and Gardens - 11 min walk
  • Getreidegasse - 18 min walk
  • Kapuzinerberg Hill - 1 min drive
  • Salzburg Residenz Palace - 3 min drive

Getting around

  • Salzburg Central Station - 11 min walk
  • Salzburg Aigen S-Bahn - 11 min drive
  • Salzburg (SZG-W.A. Mozart) - 17 min drive

Restaurants

  • Ristorant Pasta e Vino - 6 min walk
  • S'Kloane Brauhaus - 6 min walk
  • Istra kroatisches Restaurant - 6 min walk
  • GustaV - 6 min walk
  • Ristorante-Pizzeria Da Alberto - 6 min walk

About this property

Mercure Salzburg City

Eco-friendly Salzburg hotel in Schallmoos, near Mirabell Palace and Gardens
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, a business centre, conference space and dry cleaning are on-site. All 121 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find coffee makers and hairdryers.
Mercure Salzburg City offers 121 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Salzburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 14 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 17 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German

Business services

  • Business centre
  • Computer station
  • Conference space (2842 square feet)
  • Meeting rooms 5

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: EUR 39
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 39

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
1 per room
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.55 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 17 per person (approximately)
  • Self-parking fee: EUR 14 per day
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 39 (subject to availability)
  • Late check-out fee: EUR 39 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure Hotel Salzburg City
Mercure Salzburg City
Accor Salzburg Kapuzinerberg
Mercure Salzburg Kapuzinerberg Hotel Salzburg
Mercure Salzburg City Hotel
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City
Mercure Salzburg City Hotel
Mercure Salzburg City Salzburg
Mercure Salzburg City Hotel Salzburg

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 280 out of 956 reviews
5 - Excellent 29%
Rating 4 - Good. 450 out of 956 reviews
4 - Good 47%
Rating 3 - Okay. 160 out of 956 reviews
3 - Okay 17%
Rating 2 - Poor. 50 out of 956 reviews
2 - Poor 5%
Rating 1 - Terrible. 16 out of 956 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Great hotel about ten minutes walk from the station. Staff are friendly and the hotel is really clean. The only gripe I would have is that the hotel restaurant food is shockingly awful we only went there one night and wondered why there was so few people there when the food arrived all became clear!!! So avoid that part of the hotel the rest is amazing! We shall be back very soon Salzburg is an amazing city to visit make sure you visit the cable car just out side the city and also the castle.
Stayed 3 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

2/5 Poor

Travelled with family
Disliked: Staff & service
Use the Holiday Inn
Average Mercure, needs some attention. Service extremely poor and somewhat rude.
Stayed 1 night in Jan 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

4/5 Good

Liked: Cleanliness, staff & service
Provided just what we needed
Good location, only a 10minute walk from town and in a nice quiet spot. Hotel a bit dated but clean. If I was being picky the only things that brought the ratings down were that we had single beds rather than a double and the lighting is quite low. Having a bath was a great bonus after a couple of days of heavy duty walking.
Stayed 2 nights in Dec 2019