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"Our experience was extremely disappointing for three reasons. First the property, which is quite old, has not been well maintained. The word I would use to describe our room is "shabby." Pretty shocking at this price point. Second, the management and service levels are below par. The primary draw of the property is the ocean view, meaning the property is located on a sloped hillside. That means stairs and distant parking lots. We arrived at night and no assistance or explanation was offered other than a map handed to us at the front desk. Finding our room in the dark was in no way intuitive.Seriously, at these prices? Finally, we were subtly pitched on the timeshare which co-exists on the propery. Tacky. We are never going back"

"Our room was located near the supply area so every morning the housekeeping staff would gather by our door and talk very loudly."

"This is a motel you stay at because you HAVE TO. This is not a place you go if you are looking for a relaxing vacation. I booked because I bought into the whole garden vibe and when i got to the hotel it was abysmal...even if it had a magical garden it wouldn't have made the stay any better. Would not recommend. Canceled the additional night booked. Would have been happier in my car."

"Right from check in, the front desk person was odd and standoffish. Our room had zero view, hard wood floors with sand on it... There was a poor patch job done to the shower bottom that appears water damaged. We could not use the pool or hot tub apon arrival due to an unexpected music event??? Last but not least ..there was non boutique amenities in the room reminiscent of motel 6....WE HAD NO AIR CONDITIONING IN OUR ROOM..aaaand the location of our room was right next to a main entrance and we could hear all the doors slamming and rude loud guests. Sure, there is many shopping and dining experiences near by and the beaches are lovely nearby...but this review is NOT about Carmel and its value now is it??? "

"beautiful property but staff and restaurant waiters at the covey was not the friendliest. the golf range as well. "

"Was an ok stay, rooms need more light and sone updating."

"The staff was very friendly and I felt safe at night walking the parking lot and standing out front on the sidewalk. The rooms were clean and with two children I appreciated that there was a door separating the two beds instead of the typical side by side; loved this most about the room. The fireplace worked great and the shower was nice. "

"We did not ear breakfast at the hotel. The hotel room did have ocean view s as this hotel is actually on the beach...."

"Clean room, easy check in, friendly staff. We will be back :)"